CFPB National Age-Friendly Banking Survey

Privacy Act Statement:
5 U.S.C. 552a(e)(3)
National Opinion Research Center (NORC) is assisting the survey sponsor, the Consumer Financial
Protection Bureau (CFPB), in collecting survey data to understand consumers’ experiences and
preferences with banking to improve resources to help and protect consumers.
NORC will link your survey responses with demographic information that you have submitted for
NORC panel participation. However, your demographic information will not be used to re-identify
you. The CFPB will obtain, and access, de-identified results and aggregated analyses of the
survey results. You may provide your name and contact information at the end of this survey if
you are interested in participating in a follow-up interview but submitting your personally
identifiable information (PII) is optional.
Information collected will be treated in accordance with the System of Records Notice (SORN),
CFPB.021 – CFPB Consumer Education and Engagement Records . Although the CFPB does not
anticipate further disclosing the information provided, it may be disclosed as indicated in the
Routine Uses described in the SORN. Direct identifying information will only be used to facilitate
follow-up interviews and will be kept private except as required by law.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and
1022, codified at 12 U.S.C. §§ 5493 and 5512.
Participation is voluntary, and you may withdraw participation at any time.