Generic Clearance of Customer Satisfaction Surveys

ICR 202308-2133-001

OMB: 2133-0546

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2023-08-21
Supplementary Document
2023-08-02
Supporting Statement A
2023-08-04
Supporting Statement B
2023-08-02
IC Document Collections
IC ID
Document
Title
Status
ICR Details
2133-0546 202308-2133-001
Received in OIRA 202002-2133-003
DOT/MARAD
Generic Clearance of Customer Satisfaction Surveys
Extension without change of a currently approved collection   No
Regular 08/21/2023
  Requested Previously Approved
36 Months From Approved 08/31/2023
17,700 17,700
5,274 5,274
0 0

OMB 2133–0546 (Generic Clearance Customer Satisfaction Surveys) is necessary to enable MARAD to garner customer and stakeholder feedback in an efficient and timely manner, in accordance with our commitment to improve service delivery. The collected information will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will also provide insight into customer or stakeholder perceptions, experiences, and expectations. This collection is also intended to provide early warning about issues with service delivery, or focus attention on areas where communication, training, and/or changes in operations might improve customer service experience. Additionally, this collection will facilitate ongoing, collaborative, and actionable communication between MARAD and its customers and stakeholders. Public feedback is also expected to contribute directly to the improvement of program operations that directly affect the public.

None
None

Not associated with rulemaking

  88 FR 37127 06/06/2023
88 FR 56702 08/18/2023
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 17,700 17,700 0 0 0 0
Annual Time Burden (Hours) 5,274 5,274 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$28,857
No
    No
    No
No
No
No
No
Tamelia Bolton 202 648-9336 tamelia.a.bolton@usdoj.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/21/2023


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