Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202308-1212-001

OMB: 1212-0066

Federal Form Document

Forms and Documents
IC Document Collections
ICR Details
1212-0066 202308-1212-001
Received in OIRA 202008-1212-007
PBGC
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular 08/30/2023
  Requested Previously Approved
36 Months From Approved 10/31/2023
2,430 1,630
755 635
0 0

This collection of information is necessary to enable PBGC to gather customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None

Not associated with rulemaking

  88 FR 31289 05/16/2023
88 FR 58623 08/28/2023
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,430 1,630 0 800 0 0
Annual Time Burden (Hours) 755 635 0 120 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
The cost estimate for PBGC has been increased by 4% per year to account for inflation for focus groups. Costs have been increased for usability testing based on recent price quote and expanded scope. Costs have been reduced for surveys based on savings achieved through bundled procurement. The increase in hour burden is due to additional estimated responses for usability studies and customer satisfaction surveys.

$263,500
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Melissa Rifkin 202 326-4400 rifkin.melissa@pbgc.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/30/2023


© 2024 OMB.report | Privacy Policy