Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection
No
Regular
08/30/2023
Requested
Previously Approved
36 Months From Approved
10/31/2023
2,430
1,630
755
635
0
0
This collection of information is
necessary to enable PBGC to gather customer and stakeholder
feedback in an efficient, timely manner, in accordance with our
commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users
have an effective, efficient, and satisfying experience with the
Agency's programs.
EO: EO
12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
The cost estimate for PBGC has
been increased by 4% per year to account for inflation for focus
groups. Costs have been increased for usability testing based on
recent price quote and expanded scope. Costs have been reduced for
surveys based on savings achieved through bundled procurement. The
increase in hour burden is due to additional estimated responses
for usability studies and customer satisfaction surveys.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.