30-Day FRN - 2900-0829 (2023)

Federal Register / Vol. 88, No. 178 / Friday, September 15, 2023 / Notices
policies, practices, and matters affecting
working conditions.
POLICIES AND PRACTICES FOR STORAGE OF
RECORDS:

Records are maintained electronically
on computer storage devices such as
servers and cloud storage. The computer
storage devices are located at the FSCAustin; iMove backups will be
maintained at a disaster recovery site
designated by Microsoft Azure
Government. Computer records are
maintained in a secure password
protected environment.
POLICIES AND PRACTICES FOR RETRIEVAL OF
RECORDS:

These records may be retrieved using
various combinations of name or charge
card number of the individual on whom
the records are maintained. Electronic
file records are retrieved by name and/
or travel authorization number.
POLICIES AND PRACTICES FOR RETENTION AND
DISPOSAL OF RECORDS:

Records in this system are retained
and disposed of in accordance with the
schedule approved by the Archivist of
the United States, General Records
Schedule 1.1, Item number 10.

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ADMINISTRATIVE, TECHNICAL, AND PHYSICAL
SAFEGUARDS:

Access to these records is restricted to
authorized VA employees or
contractors, on a ‘‘need to know’’ basis.
Offices where these records are
maintained are locked after working
hours and are protected from outside
access by the Federal Protective Service,
other security officers and alarm
systems. Access to computerized
records is restricted to authorized VA
employees or contractors, by means of
unique user identification and
passwords.
Security controls used to protect
personal sensitive data are
commensurate with those required for
an information system rated moderate
for confidentiality, integrity, and
availability, as prescribed in NIST
Special Publication, 800–53,
‘‘Recommended Security Controls for
Federal Information Systems,’’ Revision
4. Administrative controls include the
policies and procedures governing the
agency program and systems operated
within, background investigations for
privileged users, and rules of behavior.
Technical controls include role-based,
user access controls and data
encryption.
RECORD ACCESS PROCEDURES:

Individuals seeking information on
the existence and content of records in
this system pertaining to them should

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contact the system manager in writing
as indicated above. A request for access
to records must contain the requester’s
full name, address, telephone number,
be signed by the requester, and describe
the records sought in sufficient detail to
enable VA personnel to locate them
with a reasonable amount of effort.
CONTESTING RECORD PROCEDURES:

Individuals seeking to contest or
amend records in this system pertaining
to them should contact the system
manager in writing as indicated above.
A request to contest or amend records
must state clearly and concisely what
record is being contested, the reasons
for contesting it, and the proposed
amendment to the record.
NOTIFICATION PROCEDURES:

Generalized notice is provided by the
publication of this notice. For specific
notice, see Record Access Procedure,
above.
EXEMPTIONS PROMULGATED FOR THE SYSTEM:

None.
HISTORY:

70 FR 7320 (February 11, 2005); 74 FR
14618 (March 31, 2009); 80 FR 54370
(September 9, 2015); 86 FR 52550
(September 21, 2021).
[FR Doc. 2023–20052 Filed 9–14–23; 8:45 am]
BILLING CODE P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0829]

Agency Information Collection Activity
Under OMB Review: Income and Asset
Statement in Support of Claim for
Pension or Parents’ Dependency and
Indemnity Compensation (DIC)
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

In compliance with the
Paperwork Reduction Act (PRA) of
1995, this notice announces that the
Veterans Benefits Administration,
Department of Veterans Affairs, will
submit the collection of information
abstracted below to the Office of
Management and Budget (OMB) for
review and comment. The PRA
submission describes the nature of the
information collection and its expected
cost and burden and it includes the
actual data collection instrument.
DATES: Written comments and
recommendations on the proposed
collection of information should be
SUMMARY:

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received on or before September 5,
2023.
FOR FURTHER INFORMATION CONTACT:

Maribel Aponte, Office of Enterprise
and Integration, Data Governance
Analytics (008), 810 Vermont Ave. NW,
Washington, DC 20420, (202) 266–4688
or email maribel.aponte@va.gov. Please
refer to ‘‘OMB Control No. 2900–0829’’
in any correspondence.
SUPPLEMENTARY INFORMATION:
Authority: U.S. Code: 38 U.S.C. 1503;
U.S. Code: 38 U.S.C. 1541; U.S. Code: 38
U.S.C. 1543; U.S. Code: 38 U.S.C. 1315.
Title: VA Form 21P–0969, Income and
Asset Statement in Support of Claim for
Pension or Parents’ Dependency and
Indemnity Compensation (DIC).
OMB Control Number: 2900–0829.
Type of Review: Revision of a
currently approved collection.
Abstract: The Department of Veterans
Affairs (VA) through its Veterans
Benefits Administration (VBA)
administers an integrated program of
benefits and services, established by
law, for Veterans, service personnel, and
their dependents and/or beneficiaries.
Title 38 U.S.C. 5101(a), 38 CFR 1502, 38
CFR 1503 provides that a specific claim
in the form provided by the Secretary
must be filed in order for benefits to be
paid to any individual under the laws
administered by the Secretary. VA Form
21P–0969, Income and Asset Statement
in Support of Claim for Pension or
Parents’ Dependency and Indemnity
Compensation (DIC), is the prescribed
form for Veterans Pension applications.
The following updates were made:
• Reorganized the layout to group
instructions first, then questions.
• Income and asset types reorganized
for easier completion by claimants and
faster processing.
• Income and Asset information has
been expanded.
• Updated instructions.
• New standardization data points; to
include optical character recognition
boxes. This is a non-substantive change.
• Date range added to better aid in
processing and allows for claimants to
report historical information.
• Specific options provided for
specific questions to reduce ambiguity.
• Questions regarding trusts and
annuities expanded to reduce
development.
• Signature blocks added to allow for
standalone submissions.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection

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Federal Register / Vol. 88, No. 178 / Friday, September 15, 2023 / Notices

of information was published at 88 FR
43171 on July 6, 2023, pages 43171–
43172.
Affected Public: Individuals and
households.
Estimated Annual Burden: 22,917
hours.
Estimated Average Burden per
Respondent: 25 minutes.
Frequency of Response: One time, or
as needed.
Estimated Number of Respondents:
55,000.
By direction of the Secretary.
Maribel Aponte,
VA PRA Clearance Officer, Office of
Enterprise and Integration, Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2023–20001 Filed 9–14–23; 8:45 am]
BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS
AFFAIRS
Privacy Act of 1974; System of
Records
Department of Veterans Affairs
(VA), Veterans Health Administration
(VHA).
ACTION: Notice of a modified system of
records.
AGENCY:

Pursuant to the Privacy Act of
1974, notice is hereby given that the VA
is modifying the system of records
entitled, ‘‘Customer Relationship
Management System (CRMS)-VA’’
(155VA10NB). This system is used for
historical reference, quality assurance,
training, and statistical reporting.
DATES: Comments on this modified
system of records must be received no
later than 30 days after date of
publication in the Federal Register. If
no public comment is received during
the period allowed for comment or
unless otherwise published in the
Federal Register by the VA, the
modified system of records will become
effective a minimum of 30 days after
date of publication in the Federal
Register. If VA receives public
comments, VA shall review the
comments to determine whether any
changes to the notice are necessary.
ADDRESSES: Comments may be
submitted through www.Regulations.gov
or mailed to VA Privacy Service, 810
Vermont Avenue NW, (005X6F),
Washington, DC 20420. Comments
should indicate that they are submitted
in response to ‘‘Customer Relationship
Management System (CRMS)-VA’’
(155VA10NB). Comments received will
be available at regulations.gov for public
viewing, inspection or copies.

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SUMMARY:

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FOR FURTHER INFORMATION CONTACT:

Stephania Griffin, Veterans Health
Administration (VHA) Chief Privacy
Officer, Department of Veterans Affairs,
810 Vermont Avenue NW, Washington,
DC 20420; telephone 704–245–2492
(Note: this is not a toll-free number) or
Stephania.griffin@va.gov.
SUPPLEMENTARY INFORMATION: VA is
amending the system of records by
revising the System Number; System
Location; System Manager; Purpose of
the System; Categories of Records in the
System; Records Source Categories;
Routine Uses of Records Maintained in
the System; Policies and Practices for
Retention and Disposal of Records; and
Administrative Technical and Physical
Safeguards. VA is republishing the
system notice in its entirety.
The System Number is being updated
from 155VA10NB to 155VA10 to reflect
the current VHA organizational routing
symbol.
The System Location and the
Administrative, Technical and Physical
Safeguards sections are being updated to
replace Health Resource Center with
VHA Member Services. The System
Location will also be updated to
include, ‘‘Information from these
records or copies of these records may
be maintained at VA Enterprise Cloud
Data Centers/Amazon Web Services,
1915 Terry Avenue, Seattle, WA
98101.’’
The System Manager is updated to
replace Chief Business Officer (10NB),
with Deputy Under Secretary for Health
and Operations, VHA Member Services.
Also, Director, Health Resource Center
is replaced with Director, VHA Member
Services.
The Purpose of the System is being
modified to include, ‘‘tracking and
managing inbound and outbound
customer contacts across channels (e.g.,
telephone, email, mail, chat), and
maintaining customer support history.
These records are used by Member
Services Call Center agents to provide
customer support to Veterans and their
family members by allowing agents to
resolve inbound calls and achieve firstcall resolution as well as provide an
efficient desktop, workflow, contact
history and knowledge management
capabilities. These records are also used
to answer Veteran questions about VA
and their care and enhance VA’s ability
to provide timely, valid responses to
Veteran inquiries about benefits,
eligibility and other matters.’’
The Categories of Records in the
System is being updated to include
name and Social Security Number.
The Record Source Categories is being
modified to include, ‘‘VA information

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systems, including but not limited to,
Health Data Repository, Veterans
Experience Integration Solution, VA
Profile, Consolidated Copayment
Processing Center System, and Master
Person Index.’’
Routine Use number 8 is being
removed, which states, ‘‘Disclosure may
be made to those officers and employees
of the agency that maintains the record
who have a need for the record in the
performance of their duties.’’ Routine
use number 8 will now be replaced with
a new routine use to state, ‘‘To another
Federal agency or Federal entity, when
VA determines that information from
this system of records is reasonably
necessary to assist the recipient agency
or entity in (1) responding to a
suspected or confirmed breach or (2)
preventing, minimizing, or remedying
the risk of harm to individuals, the
recipient agency or entity (including its
information systems, programs and
operations), the Federal Government, or
national security, resulting from a
suspected or confirmed breach.’’
Policies and Practices for Storage of
Records is being updated to remove the
VA Office of Information Technology
(OIT) approved location.
Policies and Practices for Retention
and Disposal of Records is being
updated to remove, ‘‘Electronic Service
Records are purged when they are no
longer needed for current operation.’’
This section is updated to state, ‘‘CRMS
records will be maintained and
disposed of in accordance with the
schedule approved by the Archivist of
the United States, Records Control
Schedule (RCS) 10–1, 1925.1, Destroy 1
year after resolved, or when no longer
needed for business use, whichever is
appropriate.’’
Administrative, Technical and
Physical Safeguards is being updated to
include number 6, ‘‘VA Enterprise
Cloud data storage conforms to security
protocols as stipulated in VA Directives
6500 and 6517. Access control
standards are stipulated in specific
agreements with cloud vendors to
restrict and monitor access.’’
The Report of Intent to Amend a
System of Records Notice and an
advance copy of the system notice have
been sent to the appropriate
Congressional committees and to the
Director of the Office of Management
and Budget (OMB) as required by 5
U.S.C. 552a(r) (Privacy Act) and
guidelines issued by OMB (65 FR
77677), December 12, 2000.
Signing Authority
The Senior Agency Official for
Privacy, or designee, approved this
document and authorized the

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