Generic Application - NFIP Quoting Tool Survey

Request for Approval under the “Generic Clearance for FEMA’s Generic Clearance
for the Multi-Modal Mixed Methods Collection of Information to Inform Agency
Marketing and Outreach”
(OMB Control Number: 1660-0162)
(Please refer to the instructions starting on page 4 with any questions.)
TITLE OF SUB-COLLECTION:
FEMA Form FF-206-FY-25-102 NFIP Quoting Tool Survey
PURPOSE: The purpose of the NFIP Quoting Tool Survey, is to evaluate the effectiveness and user
experience of the National Flood Insurance Program (NFIP) Quoting Tool and subsequent agent outreach.
Specifically, the survey aims to gather data on the timeliness and methods of agent contact following the
use of the tool, assess customer satisfaction with agent services, and determine the rate of policy
purchases resulting from agent interactions. This information will be used to identify areas for
improvement in the NFIP Quoting Tool and related processes, ultimately enhancing the efficiency and
effectiveness of flood insurance access for the public.
LEGISLATIVE AUTHORITIES (if applicable):
1. Robert T. Stafford Disaster Relief and Emergency Assistance Act (the Stafford Act),
Pub. L. No. 93-288, as amended (42 U.S.C. 5121 et seq.).
2. Executive Order 12862 “Setting Customer Service Standards” dated September 11,
2003.
TYPE OF RESPONDENTS: (Check one)
[X] Individuals and Households
[ ] State, Local, or Tribal Governments

[ ] Private Sector
[ ] Federal Government

TYPE OF COLLECTION INSTRUMENT: (Check one)
[
[
[
[

] Focus Groups
] Cognitive Interviews
] User Experience (UI/UX) Testing
] Other:

[ ] Key Informant Interviews
[X] Surveys
[ ] A/B Message Testing

PRIVACY INFORMATION:
1. Is personally identifiable information (PII) collected? [ ] Yes [X] No
2. Is there a Privacy Threshold Analysis (PTA) approved by DHS? [X] Yes [ ] No
a. Date of Approval: September 18, 2025
b. Is Privacy Impact Assessment (PIA) coverage required? [X ] Yes [ ] No
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a. Applicable PIA(s)
o DHS/FEMA/PIA-0011 National Flood Insurance Program (NFIP)
o DHS/FEMA/PIA-050 National Flood Insurance Program PIVOT PIA
System of Records Notice (SORN) coverage required? [X ] Yes [ ] No
b. Applicable SORN(s):
o DHS/FEMA/SORN-003 National Flood Insurance Program (NFIP)
o Flood Insurance Program Files; DHS/ALL-004 - General Information
Technology Access Account Records System
ELECTRONIC COLLECTION
1. What percentage of responses are collected by electronic means? All
2. What is the website URL or email address that collects the responses? If not available, please
briefly describe how responses will be collected electronically, if applicable. Participants will
receive the survey via email with link to take the survey
GIFTS OR PAYMENTS:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ ] Yes [ X] No
USABILITY TESTING:
1. Has useability testing been conducted on this instrument? [X] Yes [ ] No
2. Please provide a short narrative answering the following questions about your usability testing.
•
•
•

•
•
•
•

What was the purpose of the usability testing?
o

To understand the clarity of the questions in the survey and how long it takes someone to complete.

o

The survey was emailed to the participants who then completed the survey.

o

Six people participated in the usability testing. Three were familiar with the survey and three were
unfamiliar with the survey.

How was the useability testing conducted?

How many participants and what was their familiarity with the collection?
What were the results of the usability testing?
o

The survey was deemed easy to use and very clear.

o

The average user took 59 seconds to complete and did not experience any issues.

o

There were no recommended changes.

What did you find (burden, ease of use, etc.)?
What did the participants recommend?

What changes, if any, will be made to the collection?
o No changes were made.

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BURDEN:
Estimated Annualized Burden Hours and Costs
Type of
Respondent

Form Name / Form No.

No. of
Respondents

No. of
Responses
per
Respondent

Total No.
of
Responses

Avg.
Burden per
Response
(in hours)

Total
Annual
Burden (in
Hours)

Avg.
Hourly
Wage
Rate

Total
Annual
Respondent
Cost

Individual

FF-206-FY-25-102

38,325

1

38,325

.02

767

69.71

53,433

Totals

53,433

FEDERAL COST: The estimated annual cost to the Federal Government is $ 18,308.
CERTIFICATION:
I certify the following to be true:
1. The collection supports a FEMA program that is authorized under the Stafford Act.
2. The collection provides both qualitative and/or quantitively information to identify strengths and
weaknesses of FEMA’s programs based on current stakeholder experience and make improvements in
the marketing and other promotional activities based on feedback.
3. With the exception of information needed to provide remuneration for participants of focus groups
and cognitive interviews, personally identifiable information (PII) is collected only to the extent
necessary and is not retained.
4. The collection of information is voluntary.
5. The collection information is low for respondents and are low-cost for both the respondents and the
Federal Government.
6. The collection of information is non-controversial and does not raise issues of concern to other
Federal Agencies.
7. The Agency needs to collect necessary information to perform these activities.
Digital Signature:

signed by JOSHUA R HEATH
JOSHUA R HEATH Digitally
Date: 2025.12.01 09:07:35 -05'00'

Please make sure that all instruments, privacy documents (PTA, PIA, and/or SORN), instructions,
and scripts are submitted with the request.

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Request for Approval under the “Generic Clearance for FEMA’s Generic Clearance
for the Multi-Modal Mixed Methods Collection of Information to Inform Agency
Marketing and Outreach ”
(OMB Control Number: 1660-0162)
TITLE OF INFORMATION COLLECTION: Provide the name of the instrument being submitted as
a sub-collection and the FEMA Form Number.

PURPOSE: Provide a brief description of the purpose of this collection and how it will be used. If this
is part of a larger study or effort, please include this in your explanation.

LEGISLATIVE AUTHORITY: Please list any Public Laws, statutes, Executive Orders, regulations,
Department policies, and/or Agency policies that authorize FEMA to collect and use this information.
Please use correct legal citation in a simple list.
TYPE OF RESPONDENTS: Identify who you expect the respondents to be in terms of the following
categories: (1) Individuals or Households;(2) Private Sector; (3) State, Local, or Tribal Governments; or
(4) Federal Government. Only one type of respondent can be selected.
(1) Individuals or Households
TYPE OF COLLECTION INSTRUMENT: Select one of the provided options. If you are requesting
approval of other instruments under the generic, you must complete an application for each instrument.
PRIVACY INFORMATION: Please select a provided option for each of the numbered questions. For
any questions that you select “Yes”, please provide the requested information in the second line. Please
contact FEMA’s Privacy Division at FEMA-Privacy@fema.dhs.gov for any questions regarding your
PTA, PIA, SORN or other privacy documents.
ELECTRONIC COLLECTION: Please provide answers to the questions.
GIFTS OR PAYMENTS: If you answer yes to the question, please describe the incentive and provide a
justification for the amount.
USABILITY TESTING: Please provide answers to the questions. Testing should be completed prior to
submitting this application to FEMA’s PRA Office.
BURDEN HOURS:
Form Name / Form No.: Provide the name of the instrument and the FEMA Form Number.
No. of Respondents: Provide an estimate of the number of Respondents.
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No. of Responses per Respondent: Provide an estimate of how many times a year that each Respondent
is expected to provide a response.
Total No. of Responses: Multiply the number of Respondents from the second column and the number
of responses per Respondent in the third column to determine the total number of responses.
Avg. Burden per Response (in hours): Provide an estimate of the amount of time required for a
respondent to complete the instrument in hours (See DHS’s Burden Conversion Table for conversion of
minutes to decimal units of an hour).
Total Annual Burden (in hours): Multiply the total number of responses in the fourth column and the
average burden per response from the fifth column to determine the total annual burden for the
instrument.
Avg. Hourly Wage Rate: Enter the fully-loaded wage rate in this column. Determine the fully-loaded
wage rate by multiplying the non-loaded “Avg. Hourly Wage Rate” from the Bureau of Labor Statistics
(BLS) Employer Costs for Employee Compensation, Table 1 by either a wage rate multiplier of 1.61 for
State, Local, or Tribal Government or a wage rate multiplier of 1.45 for Federal Government.
Total Annual Respondent Cost: Multiply the total annual burden (in hours) in the seventh column and
the average hourly wage rate from the eighth column to determine the total annual respondent cost for the
instrument.
Totals: Add up the totals for number of Respondents for all instruments in this submission in the second
column, the total number of responses for all instruments in this submission in the fourth column, and the
total annual burden hours in the sixth column in the bottom row.
FEDERAL COST: Provide an estimate of the annual cost to the Federal Government. This is the total
amount of contract costs, staff salaries, special facilities, computer equipment and other associated costs
that you would list in Question 14 of the Supporting Statement A. We just need the total.
CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the collection will
be returned as improperly submitted or it will be disapproved.
DIGITAL SIGNATURE: Apply the digital signature of the appropriate official within the Program
Office; Branch Chief or higher.
Please make sure that all instruments, privacy documents (PTA, PIA, and/or SORN), instructions,
and scripts are submitted with the request.

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