GA_servicers_manual

eZ-Audit: Electronic Submission of Financial Statements and Compliance Audits

GA_servicers_manual

OMB: 1845-0072

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
TABLE OF CONTENTS

Table of Contents
eZ-Audit Overview............................................................................................................................................................. 3

eZ-Audit Technical Requirements ........................................................................................... 4

eZ-Audit Rules of Behavior .....................................................................................................................................5
Questions/Concerns .................................................................................................................................................9
eZ-Audit Registration ...................................................................................................................................................... 10
Administrative Tasks/Security ......................................................................................................................................... 11

Login ...................................................................................................................................................................... 11

New User Login .................................................................................................................... 12
Update My Profile Page ....................................................................................................... 14
Forgot Password ................................................................................................................... 16
Logout ................................................................................................................................... 19
My Profile ............................................................................................................................. 21
Change Challenge Questions ................................................................................................ 23
Change Password ................................................................................................................. 24
Navigation ............................................................................................................................. 25
Data Edits ............................................................................................................................. 26

Manage Users.................................................................................................................................................................. 27

Types of Users and Responsibilities....................................................................................................................... 27

Entity Administrator Homepage ........................................................................................... 28
Creating/Deleting Data Entry/Submitter Users.................................................................... 29

Entity Profile Page/Status ................................................................................................................................................ 31

Entity Profile ......................................................................................................................... 31

Historical Submissions .......................................................................................................................................... 33
Annual Submissions ......................................................................................................................................................... 34

Compliance Audit Information.............................................................................................................................. 34
Annual Submission Completeness Checklist ........................................................................................................ 36
Annual Submission Upload Attachments .............................................................................................................. 38
Annual Submission-Submit ................................................................................................................................... 40
Change in Fiscal Year End.............................................................................................................................................. 41
Closeout Audit Submission .............................................................................................................................................. 42

Closeout Audit Compliance Audit Information .................................................................................................... 42
Closeout Audit Submission Completeness Checklist ............................................................................................ 44
Closeout Audit Submission Upload Attachments .................................................................................................. 46
Closeout Audit Submission-Submit ....................................................................................................................... 48
Stub Audit Submission ..................................................................................................................................................... 49

Stub Audit Submission Compliance Audit Information ....................................................................................... 49
Stub Audit Submissions Completeness Checklist.................................................................................................. 51
Stub Audit Submissions Upload Attachments ....................................................................................................... 53
Stub Audit Submission-Submit .............................................................................................................................. 55
Create Exemption Request..................................................................................................................................... 56
Additional Information .................................................................................................................................................... 59

Additional Information Submission ...................................................................................................................... 59
Letters/ Notifications ....................................................................................................................................................... 61

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Notifications .................................................................................................................................................................... 61
Resubmission/ Incomplete Letter ..................................................................................................................................... 62
Delinquent Letter............................................................................................................................................................. 65
Reminder Email ............................................................................................................................................................... 67

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

eZ-Audit Overview
What is eZ-Audit?
eZ-Audit is a web based paperless single point of submission for financial statements and
compliance audits. A designee from your entity simply signs on to eZ-Audit, enters summary audit
and financial data directly from your report into a web form, attaches an electronic version of the
report, and hits the submit button. Your submission through eZ-Audit will allow for more rapid and
efficient processing by the Department of Education (ED) and therefore provide you with immediate
feedback.
How does eZ-Audit work?
1. Your entity submits its compliance audit data and summary financial data, as applicable via a
web form (follow this manual for complete instructions).
2. Your entity also attaches an electronic copy of audit report in a non- editable pdf format (using
Adobe Acrobat).
3. The eZ-Audit system automatically forwards flagged financials and/or deficient audits to FSA for
resolution.
4. FSA communicates with you to reach resolution.
5. As desired, you can periodically check eZ-Audit for the status of your report.
How does eZ-Audit Benefit You?
• You will receive instant acknowledgement of receipt – no more lost reports!
• You will no longer need to make any copies or send reports in the mail to ED.
• Processing times will be greatly reduced, thus allowing for quicker remediation of findings.
• Web forms will contain pre-populated fields.
• There are no new reporting requirements – data entry will be limited to the same data already
contained in the reports.
• The time spent submitting these forms should be less than 1 hour.
• Status of your submissions will be accessible to you online at any time.
• eZ-Audit Help Desk assistance is available at fsaezaudit@ed.gov or by calling 1-877-263-0780,
Monday – Friday, 9 a.m. – 5 p.m. ET.
Who at my entity will use eZ-Audit?
•
eZ-Audit Institution/Entity Administrator, selected by your entity, is responsible for:
o Registering your entity with eZ-Audit
o Providing/managing access to data entry and submission approval personnel,
as identified by your entity
o Maintaining security information regarding entity’s users as required
•
eZ-Audit Data Entry Users, selected by your entity, are responsible for:
o Entering data into the eZ-Audit system
o Attaching non-editable, pdf files of financial statements and compliance audits
•
eZ-Audit Submission Approvers, selected by your entity, are responsible for:
o Reviewing the submission prior to “submit”
o Approving the submission via the “submit” action
What role should my auditor play in eZ-Audit?
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Step-by-Step Guide to Using eZ-Audit for GA Servicer
You may choose to ask your auditor to serve in all roles listed above. It your auditor is not selected as a
Data Entry/Submitter User; you may request that your auditor electronically sends you your financial
statements and compliance audits in the non-editable pdf format using Adobe Acrobat. Please note that
the pdf files containing your financial statements and compliance audits will be included as attachments
to your eZ-Audit submission – all signature pages in the financial statements and compliance audits, as
well as the entity’s corrective action plan, must be scanned.

eZ-Audit Technical Requirements
eZ-Audit is a web-based application. This means you will not need to load a new application on
your computer. You will simply need to ensure that you have an Internet browser – Internet
Explorer 11.0 or higher.
If you receive an error that does not allow you to access eZ-Audit when you type in the
URL from your Internet browser, please contact your network administrator and request
that he/she do one of the following:

NOTE
•
•

Open your firewall to allow all 165.224.xxx.xxx addresses through, which would allow
your entity access to all ed.gov sites
Conduct a lookup on ezaudit.ed.gov which will allow your entity access to eZ-Audit

eZ-Audit requires you to attach a non-editable pdf version of your annual submissions. Adobe
Acrobat must be used to create this attachment.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
eZ-Audit Rules of Behavior

eZ-Audit is a Department of Education system. Department of Education computer systems are provided for the
processing of Official U.S. Government information only. All data contained on Department of Education
computer systems is owned by the Department of Education and may be monitored, intercepted, recorded, read,
copied or captured in any manner and disclosed in any manner, by authorized personnel. THERE IS NO RIGHT
OF PRIVACY IN THIS SYSTEM. System personnel may give to law enforcement officials any potential evidence
of crime found on Department of Education computer systems. Unauthorized use of this system is a violation of
Federal law and can be punished with fines or imprisonment (P.L. 99-474). “Use of this system by any user,
authorized or unauthorized, constitutes consent to this monitoring, interception, recording, reading, copying,
and disclosure.”
You may decide to send FSA information, including personally identifying information. The information you supply
– whether through a secure Web form, a standard Web form, or by sending an electronic mail message – is
maintained by FSA for the purpose of processing your request or inquiry. Various employees of FSA may see the
information you submit in the course of their official duties. The information may also be shared by FSA with third
parties to advance the purpose for which you provide the information, including other federal or state government
agencies. For example, if you file a complaint, it may be sent to a financial Entity for action, or information may be
supplied to the Department of Justice in the event it appears that federal criminal statutes have been violated by
an entity you are reporting to FSA.
The primary use of personally identifying information will be to enable the government to contact you in the event
we have questions regarding the information you have reported. If you are concerned about how information
about you may have been used in connection with the eZ-Audit web site, or you have questions about FSA’s
privacy policy and information practices, you should e-mail us at webmaster@fsa.ed.gov. Electronic mail is not
necessarily secure. You are advised to be cautious when sending electronic mail containing sensitive,
confidential information. As an alternative, we advise users to give consideration to using postal mail.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

2
1

The following Rules of Behavior will be displayed when you click on the link

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
1. Rules of Behavior to view the detail rules
2. Accept & Continue
3. webmaster@fsa.ed.gov
All eZ-Audit users are required to carefully read the eZ-Audit Rules of Behavior document that
can be accessed via the web at https://ezaudit.ed.gov.

NOTE

Questions/Concerns
o
o

eZ-Audit will continue to post updates and critical information to the eZ-Audit website and the
Knowledge Center at https://fsapartners.ed.gov.
Contact the eZ-Audit help desk at fsaezaudit@ed.gov or by calling 1-877-263-0780.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

eZ-Audit Registration

All entities must submit a registration request letter to the Department of Education to gain access to eZ-Audit.
Please see the Registration Instructions on eZ-Audit Welcome Page.
How will I receive my registration confirmation and eZ-Audit Entity Administrator user ID and password?
Your registration confirmation, user ID and temporary password will be sent to the email address provided
in the registration request letter submitted to FSA.
You will receive two registration confirmation emails. The first email from eZ-Audit will include your user
name and instructions for accessing the eZ-Audit website. For security purposes, your temporary
password will be delivered in a second email from eZ-Audit.
Once I have sent in my Registration Request letter and have received my registration confirmation
emails, when and how do I begin using eZ-Audit?
To access eZ-Audit simply type in the URL, www.ezaudit.ed.gov in your internet browser, and when the
eZ- Audit login screen appears, enter the user name and temporary password you received through email
from eZ- Audit.
Please be sure to log on to the eZ-Audit system immediately, in order to change your temporary
password and ensure your access to the site is secure.
What if I need to change my Institution/Entity Administrator?
To change your Institution/Entity Administrator a new registration letter, following registration instructions,
must be submitted. The new Entity Administrator will receive a username and password once processed,
usually within 72 hours of receipt.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

Administrative Tasks/Security

After typing in the URL https://ezaudit.ed.gov in your Internet browser, the “Welcome to eZ-Audit” screen
below should appear:

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
1. Enter the username provided to you by email during the registration process.
2. Enter in your password or your temporary password if this is your first time using this site.
3. Single click the LOGIN button-this will take you to your entity’s homepage.

NOTE

Your user name will be the first letter of your first name, the first five letters of your last name
and 2 numeric characters. Your username and password are case sensitive. If you are locked
out after 3 unsuccessful attempts at login you must wait 30 minutes then try again.

**If you have an existing user logging in for the first time, you will be presented with the
challenge questions and answers page where you will select the questions and answer them
accordingly.

New User Login
If you are a new eZ-Audit user and have successfully logged into eZ-Audit for the first time, you will be
presented with the following screen after the Password Reset Functionality has been implemented:

There are two sets of challenge questions to choose and answer accordingly.
1. Select a challenge question from the first drop down list. You will have the following selection:
Challenge Question List 1:
• What month is your mother born?
• What is your father’s middle name?
• In what city was your mother born?
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Step-by-Step Guide to Using eZ-Audit for GA Servicer
•
•

Which hospital where you born in?
Who is your favorite author?

2. Type your answer to the question you have selected.
3. Select a challenge question from the first drop down list. You will have the following selection:
Challenge Question List 2:
• What is your favorite color?
• What is your favorite flower?
• What is your child’s middle name?
• Who is your favorite athlete?
• What is your favorite movie?
4. Type your answer to the question you have selected.
5. Click on the SUBMIT button. This will take you to the Update My Profile page where you will type
in your new password.

NOTE

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All answers are case sensitive. You will not be able to view the answers as you type them in.

Step-by-Step Guide to Using eZ-Audit for GA Servicer
Update My Profile Page
After you successfully login by clicking on the Submit button from the Challenge Questions page the following screen will
appear on the screen. Enter your new password:

1. Type in your new password
2. Re-type in your \new password.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

1. Click the SAVE button to ensure all changes are successfully captured by the system. Please note by
selecting the save button you are also accepting the Rules of Behavior.
2. Click the RESET button to cancel entries and begin again.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Forgot Password
If you forget your password, click on the “Forgot Password?” link from the login page.

By clicking on “Forgot Password?” link, the Password Reset page should appear requesting your user
information:

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

1.
2.
3.
4.
5.

Click on the check box to indicate that you are an Entity user.
Enter your username.
Enter the OPEID of your Entity.
Click the SUBMIT button. This will take to the Password Reset page with the challengequestions.
Click the RESET button to cancel current entries and begin again.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Challenge Questions
After eZ-Audit validates your username, the questions you initially chose will appear:

1. Please type your answer to the first question.
2. Please type your answer to the second question.
3. Click the SUBMIT button. This will take you to a page that informs you a temporary password has been sent
to your email.
4. Click the RESET button to cancel current entries and begin again.
The answers are case sensitive.

NOTE

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Logout
If you clicked on the LOGIN button, this will bring you to your Entity’s homepage. The screen below should appear with your
entity’s name: For Login information click Login.

1. To logout of the eZ-Audit system, click on the LOGOUT button at the top of this page. The screen
shown on the next page should appear if you have successfully logged out of thesystem.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

2. To log back into the eZ-Audit system click on the underlined link above and repeat the
LOGIN step.

NOTE

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Your eZ-Audit session will automatically expire after 30 minutes of inactivity. If you have not
saved your work when the session expires, data will be lost.

Step-by-Step Guide to Using eZ-Audit for GA Servicer
My Profile
To update your profile (i.e. username, email address, phone number, password, etc.), repeat the LOGIN
step. This will take you to your Entity’s eZ-Audit homepage. The screen below should appear with your
Entity’s name:
1. Click on the underlined text “Update My User profile” located on the lower left-hand side of
the screen. This will take you to the Update My Profile page shown on the next page.

NOTE

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This page is used to update your user profile information such as name, email address,
phone, password, etc.

Step-by-Step Guide to Using eZ-Audit for GA Servicer
If you clicked on the underlined text “Update My User profile” on your Entity’s homepage, the screen below
should appear:

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
NOTE

Take a moment to review the information on this screen for accuracy. If changes need to be made,
update the information as necessary and enter any missing information. Remember to SAVE your
changes.

Change Challenge Questions
To change your challenge questions, repeat the My Profile step, taking you to the Update My Profile page. The
screen shown below appears at the bottom of that page:

1.
2.
3.
4.
5.
6.

Select a question from the first dropdown list.
Select a question from the second drop down list.
Enter your answer to the first question you have selected.
Enter your answer to the second question you have selected.
Click the SAVE button to ensure all changes are successfully captured by the system.
Click the RESET button to cancel current entries and begin again.

NOTE

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All answers are case sensitive. You will not be able to view the answers as you type them in.

Step-by-Step Guide to Using eZ-Audit for GA Servicer
Change Password
To change your password, repeat the My Profile step. This will take you to the Update My Profile page. The
screen shown below should appear at the midsection of that page:

1.
2.
3.
4.
5.

Type your old or temporary password.
Type your new password.
Retype your new password.
Click the SAVE button to ensure all changes are successfully captured by the system.
Click the RESET button to cancel current entries and begin again.

NOTE

June 2021

The password must be 12-40 characters in length and must contain each of the following:
Uppercase, lowercase letters, numeric values and special Characters (such as! @, #, $, &, *, ^)
values. Clicking the SAVE button ensures all information has been saved by the system. Please
note that the system will automatically prompt you to change your password every 90 days.
Follow the same process described above to make this change. If you require additional help,
contact the eZ-Audit Help desk at fsaezaudit@ed.gov or by calling 1-877-263-0780.
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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Navigation
To move from field to field in the eZ-Audit system, simply press the Tab button on your computer. This takes you
from one field to the next.
1. To go back to a previous screen or action, simply click on the back or forward button.
2. To move across forms or sections in the system, click the underlined text of interest.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Data Edits
Edit checks will be automatically performed on each page when you click on any of the transaction buttons such as
the “SAVE or SAVE and PROCEED” buttons. If any invalid data entries are detected, the page will redisplay with
error message(s) at the top indicating the field that needs to be corrected and the correction to be made. To
continue, make the changes indicated by the message(s) displayed and click the “SAVE or SAVE and PROCEED”
buttons. This will allow for the submission process to continue. The system will not allow you to submit to the
Department of Education without correcting the errors. See sample screens below:

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

Manage Users

Types of Users and Responsibilities
1. The eZ-Audit Entity Administrator, selected by your Entity, is responsible for:

Registering your Entity with eZ-Audit
Providing/managing access to data entry and submission approval personnel, as identified
by your Entity
o Maintaining security information regarding Entity’s users as required
2. The eZ-Audit Data Entry Users, selected by your Entity at registration are responsible for:
o Entering data into the eZ-Audit system
o Attaching non-editable, pdf files of audited financial statements and compliance audits
3. The eZ-Audit Submission Approvers, selected by your Entity, are responsible for:
o Reviewing the submission prior to “submit”
o Approving the submission via the “submit” action
o
o

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Entity Administrator Homepage
To log into the eZ-Audit system as your Entity’s administrator, repeat the LOGIN step. The screen below should
appear once your administrator’s username and password has been entered and verified by the system.
This screen below is different between persons having administrator or user’s rights:

1. The MANAGE USERS button should be displayed if you have administrator’s rights to this system. Click
on it to perform any of the manage users’ tasks such as adding or deleting a user. The screen on the next
page should appear.
2. This should read the name of your Entity and OPEID number. Confirm that this is correct.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Creating/Deleting Data Entry/Submitter Users
If you clicked on the “Manage Users” button, the screen below should appear:

1. Click on the DELETE USER button to delete a user from the system.
2. Click on the “ADD USER” button to add a user to the system.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

3. Complete all required fields providing the name and contact information for the “New User”.
4. Do not forget to specify the New User’s role(s) (see “Manage Users” for role definition).
5. Remember to click on the “ADD USER” button to save all entries. NOTE: If you are adding “submitter” or
“data entry” as a user role and the user is currently logged in, they must logout and login again for the roles
to take effect.

NOTE

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One person can have all three-user roles. When the Institution/Entity Administrator adds
a new user, the user will receive an email with their username and an email with a
temporary password.

Step-by-Step Guide to Using eZ-Audit for GA Servicer
Entity Profile

Entity Profile Page/Status

Entity’s should confirm that the information is correct.

1. To view the Entity Profile, click on the Entity Name:

NOTE

The Entity Profile can be viewed from Home page and any submission page when clicked on
Entity Name.

See below the sample of what an Entity’s profile page should look like.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

NOTE

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The following fields President, President Email, Financial Aid Admin, FAA Email, Primary
Accreditation Org, Other Accreditation Org are listed in error and will remain blank until removed
from the page. Please contact eZ-Audit Help Desk Assistance at fsaezaudit@ed.gov or by
calling 1-877-263-0780, Monday – Friday, 9 a.m. – 5 p.m. ET.
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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Historical Submissions
This page provides a history of the entity’s past transactions as available in the eZ-Audit system. You may view prior
submissions at any time. Please note that you will have “read” only access to these historical submissions.

NOTE

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A Change in FYE submission listed was created by FSA to ensure the appropriate FYE
Annual Link was provided upon login.

Step-by-Step Guide to Using eZ-Audit for GA Servicer

Compliance Audit Information

Annual Submissions

To complete your Entity’s annual submission, complete the LOGIN step. This will take you to your Entity’s
eZ-Audit homepage. On the upper left hand side of the page, you will see a section “Create Annual
Submissions”. Click on the underlined text “Create FYE Annual Submission”, and the screen in the next
page should appear
with your Entity’s name:

NOTE

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If you are login in for the first time you will not see the see the Create FYE XX/XX/XXXX
Annual Submission, you need to complete the Change Fiscal Year End Date request first.
Once it is approved you will see the link for the Annual Submission.

Step-by-Step Guide to Using eZ-Audit for GA Servicer
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Confirm the information displayed is correct.
Begin date is the beginning of the audit period.
End date is the end of the audit period.
This is the auditor on file with the Department of Education.
If the auditor’s information is correct, no action is required. If incorrect or this is a new
auditor, please select NO, and update with current information.
Please fill up all the mandatory fields. When Country is “United States” then TIN and State
are required fields.
Does this Compliance audit contain any findings related to the Federal Family Education
Loan Program (FEELP)?
IMPORTANT WARNING: Click the CANCEL button to erase/delete all entries since the
last time you saved your work.
Click the SAVE button to ensure all entries are successfully stored by the system for this
page.
Click the SAVE and PROCEED button to go to the Annual Submission-GA Annual
Submission Completeness Checklist page. This is the next stage in the submission
process.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Annual Submission Completeness Checklist

If you successfully entered or saved the information inputted on the Compliance Audit Information page
by clicking on the SAVE AND PROCEED button, the screen below should appear. This page can also
be reached by repeating the LOGIN step. This will take you to your entity’s eZ-Audit homepage. On the
upper left hand side of the page, you will see a section “Create Annual Submissions”. Click on the
underlined text “Create FYE xx/xx/xxxx Annual Submission”, and then click on the underlined text
“Completeness Checklist”. The screen below should appear:

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
1. Confirm that the information displayed is correct.
2. Ensure all applicable documents are included with your audit report submission
3. Provide contact information (name, email, phone) President/CEO Contact and Firm & CPA
Contact (FIRM Name, Auditor Name, Email, Phone) for who should be contacted regarding
the submission and/or additional notes as necessary.
•

Please feel free to attach any additional document(s). If you do attach these additional
documents, please write a note in this field advising that you have attached additional
information not required in this process.

4. IMPORTANT WARNING: Click the CANCEL button to erase/delete all entries since the
last time you saved your work.
5. Click the SAVE button to save all entries currently on screen.
6. Click the SAVE and PROCEED button to save all entries and to take you to the Upload
Attachment page.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Annual Submission Upload Attachments

If you successfully entered or saved the information inputted on the Completeness Checklist page by
clicking on the SAVE and PROCEED button, the screen below should appear. This page can also be
reached by repeating the LOGIN step. This will take you to your entity’s eZ-Audit homepage. On the
upper left hand side of the page, you will see a section “Create Annual Submissions”. Click on the
underlined text “Create FYE xx/xx/xxxx Annual
Submission”, and then click on the underlined text “Upload Attachments”. The screen below should appear:

1. Confirm the information displayed is correct.
2. Click on the Choose File button to search for document(s) to be attached. Then follow
instructions on the next page on searching and attaching document(s).

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Step-by-Step Guide to Using eZ-Audit for GA Servicer

3. Check all appropriate documents attached are in English and do not contain any Personally Identified
Information (PII). To view what is included in PII please hover the mouse over the word PII.
(Please note: When uploading another document, please deselect the previous upload type and then
reselect the document type.)
4. After the document has been attached and the file type identified by checking the box, click the “ADD”
button to ensure that the document has been successfully attached to your compliance audit submission.
5. IMPORTANT WARNING: Click the CANCEL button to erase all entries.
6. Click the SAVE button to save all entries currently on screen.
7. Click the SAVE and PROCEED button to take you to the Lender-Annual-Submission-submit page.

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Step-by-Step Guide to Using eZ-Audit for GA Servicer
Annual Submission-Submit

If you successfully entered, saved and attached an electronic copy of your submissions by clicking on the SAVE
and PROCEED button, the screen below should appear. This page can also be reached by repeating the LOGIN
step. This will take you to your entity’s eZ-Audit homepage. On the upper left hand side of the page, you will see
a section “Create Annual Submissions”. Click on the underlined text “Create FYE xx/xx/xxxx Annual Submission”,
and then click on the underlined text “Submit”. The screen below should appear:

1. Confirm the information displayed is correct.
2. Read to understand and attest that you have met all requirements.
3. Click on the SUBMIT TO ED button to complete your Annual Submission process. This will then take you
to your entity’s homepage with a displayed confirmation of your submission. If you do not have the
SUBMIT TO ED button please verify that “submitter” is selected as a user role. See Manage Users for
details.
4. The following confirmation of receipt will be displayed on your home page.

NOTE
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You will have “read” access only once submitted.
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Step-by-Step Guide to Using eZ-Audit for GA Servicer

Change in Fiscal Year End
Change in FY END Submission

This page can be reached by repeating the LOGIN step. This will take you to your Entity’s eZ-Audit homepage.
On the upper left-hand side of the page, you will see a section “Other Submissions”. Click on the underlined
text “Change Fiscal Year End Date”, and then click on the underlined text “Change in Fiscal Year End”. The
screen below should appear:

1.
2.
3.
4.

Confirm the information displayed is correct.
This represents information on file with ED concerning current fiscal year.
Click on the dropdown list to change month as desired.
Click on the “SUBMIT TO ED” button to ensure that date change is captured by the eZ-Audit system. If
you do not have the “SUBMIT TO ED” button please verify that “submitter” is selected as a user role. See
Manage Users for details
June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

Closeout Audit Submission
Closeout Audit Compliance Audit Information

To complete your Entity’s Closeout Audit submission, complete the LOGIN steps this will take you to your entity’s
eZ-Audit homepage. On the upper left hand side of the page, you will see a section “Other Submission”. Click on
the link Create Closeout Audit Submission”, and then click on the underlined text “Compliance Audit”. The screen
in the next page should appear:

1. Confirm the information displayed is correct.
June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer
2.
3.
4.
5.

Begin date is the beginning of the audit period.
End date is the end of the audit period.
This is the auditor on file with the Department of Education.
If the auditor’s information is correct, no action is required. If incorrect or this is a new auditor, please
select NO, and update with current information.
6. Please fill up all the mandatory fields. When Country is “United States” then TIN and State are required
field.
7. Does this Compliance audit report contain any findings related to the Federal Family Education Loan
Program (FEELP)?
8. IMPORTANT WARNING: Click the CANCEL button to erase/delete all entries sine the last time you
saved your work.
9. Click the SAVE button to ensure all entries are successfully stored by the system for this page.
10. Click the SAVE and PROCEED button to go to the Closeout Audit Checklist page.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer
Closeout Audit Submission Completeness Checklist

If you successfully entered or saved the information inputted on the Compliance Audit page by clicking on the SAVE
AND PROCEED button, the screen below should appear. This page can also be reached by repeating the LOGIN
step. This will take you to your Entity’s eZ-Audit homepage. On the upper left-hand side of the page, you will see a
section “Other Submissions”. Click on the underlined text “Closeout Audit Submission”, and then click on the
underlined text “Completeness Checklist”. The screen below should appear:

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer
1. Confirm the information displayed is correct.
2. Ensure all applicable documents are included with your audit report submission.
3. Provide contact information (name, email, phone) President/CEO Contact and Firm & CPA Contact
(FIRM Name, Auditor Name, Email, Phone) for who should be contacted regarding the submission
and/or additional notes as necessary.
•

Please feel free to attach any additional document(s). If you do attach these additional documents,
please write a note in this field advising that you have attached additional information not required
in this process.

4. IMPORTANT WARNING: Click the CANCEL button to erase all entries.
5. Click the SAVE button to save all entries currently on screen.
6. Click the SAVE and PROCEED button to take you to the Upload Attachment page.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer
Closeout Audit Submission Upload Attachments

If you successfully entered or saved the information inputted on the Completeness Checklist page by clicking on
the SAVE and PROCEED button, the screen below should appear. This page can also be reached by
repeating the LOGIN step. This will take you to your Entity’s eZ-Audit homepage. On the upper left hand side of
the page, you will see a section “Other Submissions”. Click on the underlined text “Closeout Audit Submission”,
and then click on the underlined text “Upload Attachments”. The screen in the next page should appear:

1. Confirm the information displayed iscorrect.
2. Click on the Choose File button to search for document(s) to be attached. Then follow instructions on the
next page on searching and attaching document.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

3. Check all appropriate documents attached are in English and do not contain any Personally Identified
Information (PII). To view what is included in PII please hover the mouse over the word PII.
(Please note: When uploading another document, please deselect the previous upload type and then reselect the
document type.)
4. After the document has been selected and the file type identified by checking the box, click the “ADD”
button to ensure that the document has been successfully attached to your submission.
5. IMPORTANT WARNING: Click the CANCEL button to erase/delete all entries since the last time you saved
your work.
6. Click the SAVE button to save all entries currently on the screen.
7. Click the SAVE and PROCEED button to take you to the Lender-Closeout Audit Submission-submit page.

NOTE

June 2021

As part of your stub audit submission, you must include an electronic copy of your complete
audited compliance audit. Please note that all files must be in a non-editable .pdf format and NO
personal information should be contained in attachments such as Social Security Numbers.

Step-by-Step Guide to Using eZ-Audit for GA Servicer
Closeout Audit Submission-Submit

If you successfully entered, saved and attached an electronic copy of your submission by clicking on the SAVE
and PROCEED button, the screen below should appear. This page can also be reached by repeating the LOGIN
step. This will take you to your entity’s eZ-Audit homepage. On the upper left hand side of the page, you will see a
section “Other Submissions”. Click on the underlined text “Closeout Audit Submission”, and then click on the
underlined text “Submit”. The screen below should appear:

1. Confirm the information displayed is correct.
2. Please read to understand and attest that you have met all requirements.
3. Click on the “SUBMIT TO ED” button to complete your Closeout Audit Submission process. If you do not
have the “SUBMIT TO ED” button please verify that “submitter” is selected as a user role. See Manage
Users for details.
4. The following confirmation of receipt will be displayed on your home page.

NOTE
June 2021

You will have read access only once submitted.

Step-by-Step Guide to Using eZ-Audit For GA Servicer

Stub Audit Submission
Stub Audit Submission Compliance Audit Information

To complete your Entity’s Stub Audit submission, complete the LOGIN steps this will take you to your Entity’s eZAudit homepage. On the upper left-hand side of the page, you will see a section “Other Submission”. Click on the
link Create Stub Audit Submission”, and then click on the underlined text “Compliance Audit”. The screen in the
next page should appear:

June 2021

Step-by-Step Guide to Using eZ-Audit For GA Servicer
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

Confirm the information displayed is correct.
Begin date is the beginning of the audit period.
End date is the end of the audit period.
Provide a reason if your audit period is less than a year.
This is the auditor on file with the Department of Education.
If the auditor’s information is correct, no action is required. If incorrect or this is a new auditor, please
select NO, and update with current information.
Please fill up all the mandatory fields. When Country is “United States” then TIN and State are required
field.
Does this Compliance audit contain any findings related to the Federal Family Education Loan Program
(FEELP)?
IMPORTANT WARNING: Click the CANCEL button to erase/delete all entries sine the last time you
saved your work.
Click the SAVE button to ensure all entries are successfully stored by the system for this page.
Click the SAVE and PROCEED button to go to the GA Servicer Stub Audit Checklist page.

June 2021

Step-by-Step Guide to Using eZ-Audit For GA Servicer
Stub Audit Submissions Completeness Checklist

If you successfully entered or saved the information inputted on the Compliance Audit page by clicking on the SAVE
AND PROCEED button, the screen below should appear. This page can also be reached by repeating the LOGIN
step. This will take you to your Entity’s eZ-Audit homepage. On the upper left hand side of the page, you will see a
section “Other Submissions”. Click on the underlined text “ Stub Audit Submission”, and then click on the underlined
text “Completeness Checklist ”. The screen below should appear:

June 2021

Step-by-Step Guide to Using eZ-Audit For GA Servicer
1. Confirm the information displayed is correct.

2. Ensure all applicable documents are included with your audit report submission. Check all appropriate
documents attached are in English and do not contain any Personally Identified Information (PII). To
view what is included in PII please hover the mouse over the work PII.
3. Provide contact information (name, email, phone) President/CEO Contact and Firm & CPA Contact
(FIRM Name, Auditor Name, Email, Phone) for who should be contacted regarding the submission
and/or additional notes as necessary.
•

Please feel free to attach any additional document(s). If you do attach these additional documents,
please write a note in this field advising that you have attached additional information not required
in this process.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer
Stub Audit Submissions Upload Attachments

If you successfully entered or saved the information inputted on the Completeness Checklist page by
clicking on the SAVE and PROCEED button, the screen below should appear. This page can also be
reached by repeating the LOGIN step. This will take you to your entity’s eZ-Audit homepage. On the
upper left hand side of the page, you will see a section “Other Submissions”. Click on the underlined text
“Stub Audit Submission”, and then click on the underlined text “Upload Attachments”. The screen in the
next page should appear:

1. Confirm the information displayed iscorrect.
2. Click on the Choose File button to search for document(s) to be attached. Then follow instructions
on the next page on searching and attaching document.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

3. Check all appropriate documents attached are in English and do not contain any Personally Identified
Information (PII). To view what is included in PII please hover the mouse over the work PII.
(Please note: When uploading another document, please deselect the previous upload type and then
reselect the document type.)
4. After the document has been selected and the file type identified by checking the box, click the
“ADD” button to ensure that the document has been successfully attached to your submission.
5. IMPORTANT WARNING: Click the CANCEL button to erase/delete all entries since the last time you saved
your work.
6. Click the SAVE button to save all entries currently on the screen.
7. Click the SAVE and PROCEED button to take you to the Lender-Stub Audit Submission-submit page.

NOTE

As part of your stub audit submission, you must include an electronic copy of your
complete audited compliance audit. Please note that all files must be in a non-editable .pdf
format and NO personal information should be contained in attachments such as Social
Security Numbers.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer
Stub Audit Submission-Submit

If you successfully entered, saved and attached an electronic copy of your submission by clicking on the
SAVE and PROCEED button, the screen below should appear. This page can also be reached by
repeating the LOGIN step. This will take you to your entity’s eZ-Audit homepage. On the upper left-hand
side of the page, you will see a section “Other Submissions”. Click on the underlined text “Stub Audit
Submission”, and then click on the underlined text “Submit”. The screen below should appear:

1. Confirm the information displayed is correct.
2. Please read to understand and attest that you have met all requirements.
3. Click on the “SUBMIT TO ED” button to complete your Stub Audit Submission process. If you do
not have the “SUBMIT TO ED” button please verify that “submitter” is selected as a user role.
See Manage Users for details.
4. The following confirmation of receipt will be displayed on your home page.

NOTE
June 2021

You will have read access only once submitted.
55

Step-by-Step Guide to Using eZ-Audit for GA Servicer

Exemption Request
Create Exemption Request

This page can be reached by repeating the LOGIN step. This will take you to your entity’s eZ-Audit homepage.
On the upper left-hand side of the page, you will see a section “Other Submissions”. Click on the underlined
text “Other Submissions”, and then click on the underlined text “Create Exemption Request”. The screen in the
next page should appear:

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer
1. Confirm the information displayed is correct.
2. Click on the Choose File button to search for document to be attached. The screen below shouldappear:

3. After the document has been attached and the file type identified by checking the box, click the “ADD” button
to ensure that the document has been successfully attached to your submission. The screen will then change
to the screen in the next page:

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

4. Select the Fiscal Year End date from the drop-down for which you are requesting an exemption.
5. Click the CANCEL button to erase all entries.
6. Click the “SUBMIT TO ED” button to submit your Waiver Exemption Request. If you do not have the “SUBMIT
TO ED” button please verify that “submitter” is selected as a user role. See Manage Users for details. This will
then take you to your entity’s homepage with a displayed confirmation of your transaction

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

Additional Information
Additional Information Submission

This page can be reached by repeating the LOGIN step. This will take you to your Entity’s eZ-Audit
homepage. On the upper left hand side of the page, you will see a section “Other Submissions”. Click on the
underlined text “Other Submissions”, and then click on the underlined text “Submit Additional Information”. The
screen below should appear:

1. Confirm the information displayed is correct.
2. Select submission to associate the additional information with. If the submission was not submitted via
eZ-Audit it will not be listed. If the review is completed you cannot submit additional information. Please
check your Entity Homepage Notification section the status of your submission.
3. Click on the Choose File button to search for document to be attached. The screen below shouldappear:

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

1. After the document has been attached and the file type identified by checking the box, click the “ADD” button to
ensure that the document has been successfully attached to your compliance audit submission.

NOTE

June 2021

To submit additional information the submission must still be under FSA review.

Step-by-Step Guide to Using eZ-Audit for GA Servicer

Letters/ Notifications
Notifications

At any time, you will be able to view your Entity’s review status by viewing the notification section of your homepage.
This can be reached by repeating the step LOGIN. This will bring you to your Entity’s eZ-Audit homepage and the
screen below should appear:

1. This should read the name of your Entity and OPEID number. Confirm that this is correct.
2. This is the Notification section. Most recent Entity’s submission status and other notifications will be
displayed.

NOTE
June 2021

Users should periodically check the Entity Home Page for an up to date status of their
Submission
61

Step-by-Step Guide to Using eZ-Audit for GA Servicer

Resubmission/ Incomplete Letter
If your submission has been deemed incomplete you will be required to Resubmit. An email will be sent to the
person(s) as listed on the Checklists page in Contacts informing them that the submission has been deemed
incomplete.
Resubmissions should be submitted 7 calendar days from receipt of email.
To resubmit you must first view your Incomplete letter posted to the Notifications section of your Entity Home
Page.
To begin your resubmission, follow steps below.
1. Login to eZ-Audit. This will take you to your Entity’s Home Page. The screen below should appear.
Verify the name on your Entity and OPEID.

2. Click link to view Incomplete Letter. Incomplete letter will provide information regarding thereason(s)
your submission was deemed incomplete. Letter will open in separate window.
June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

1. Return to your home page by clicking back to the eZ- Audit Web site.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

2. Click the Resubmit link from left navigation area.
3. Correct submission as directed in Incomplete Letter. Portions of submission deemed complete will be
read-only.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

Delinquent Letter
If your submission is not received by its due date, a system generated Delinquent Email will be sent. The email will
indicate that a Delinquent Letter has been posted to the Notifications section of your Entity’s Home Page. Once the
Delinquent Email is received, you will be directed to logon onto eZ-Audit to view the Delinquent Letter.

1. Click link to view Delinquent Letter. Delinquent letter will provide information regarding whichannual
submission is overdue. Letter will open in separate window.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

2. Close or minimize the browser to return to your home page.
3. Click on the Create Annual Submission link to submit your annual submission.

June 2021

Step-by-Step Guide to Using eZ-Audit for GA Servicer

Reminder Email
A Reminder email will be sent 60 and/or 30 days prior the submission due date. The Reminder Email will be sent to the eZAudit Entity Administrator to remind them that the Compliance Audit due date is approaching.

June 2021

File Type	application/pdf
Author	Vishali Kuchallapati
File Modified	2021-07-14
File Created	2021-07-14