Tax Exempt Burden Survey (3)

IRS Taxpayer Burden Surveys

Tax Exempt Burden Survey (3)

OMB: 1545-2212

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Tax-Exempt Organization
Burden Survey

Your experience matters to us.

TEB

This survey concerns your federal exempt organization return for Tax Year <>.
Frequently Asked Questions

Who should complete this survey?
The individual most responsible for maintaining the
financial records for your organization or making the
financial and tax-related decisions for your organization
should complete this questionnaire. Please feel free to
consult with others to complete the survey.

How will my answers be used?
Please be assured that your responses will be used for
research and aggregate reporting purposes only and
will not be used for other non-statistical or non-research
purposes such as direct enforcement activities.
Why should I participate?
While participation is voluntary, information about
your organization’s tax preparation experience will
help the IRS reduce taxpayer burden. We encourage
you to take a few minutes of your time to participate.
By doing so, you will make sure that organizations
like yours are represented.
How long will this survey take?
Public reporting burden for this collection of
information is estimated to average 15 to 20 minutes,
including the time for reviewing instructions, searching
existing data sources, gathering and maintaining
the data needed, and completing and reviewing the
collection of information.

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Should I send this survey to my external service
provider or contractor?
No, please do not forward this survey to your external
service provider, whether paid or volunteer, if you have
one, because this survey concerns time and money
spent by your organization, not theirs.

If you provide services for more than one organization,
please look at the address label of this mailing to see
which organization was randomly selected to receive
this survey.

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What is the Tax-Exempt Organization Burden survey?
This survey is about what it costs your organization to
comply with tax rules and regulations as they relate
to its federal exempt organization return. For most
organizations, these costs are a combination of time
spent and out-of-pocket expenses. Please be assured
that you will not be asked about the income or other
financial details of your organization’s tax return.

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What does “federal exempt organization return”
mean?
Federal exempt organization return in this survey refers
to Form 990, 990-EZ, 990-PF, or 990-T, as well as
any related forms (e.g., Form 8868), schedules, and
worksheets.

How was my organization selected for this survey?
Your organization was randomly selected from
organizations that have recently filed Form 990, 990-EZ,
990-PF, or 990-T returns.

Who can I contact with questions?
If you have questions about the content of this survey
please call Dawn Nelson at Westat by phone at 855810-5212 or send an email to IRS-TEB@westat.com.
If you would like to contact someone at the IRS, please
email Scott Leary at Scott.P.Leary@irs.gov. To read the
official IRS announcement regarding this survey, please
visit the following URL on the IRS website: https://www.
irs.gov/statistics/exempt-org-survey.

Web Survey Instructions

If you would prefer to complete the survey on the web, you may do so by following the instructions
below. Web responses are processed more quickly and will help ensure that you don’t receive
follow-up contacts.

1.	
	

2.	

Go to the website.

To take the secure online survey, please go to: 	

Log in.

www.IRS-ExemptOrgSurvey.org

	
You will need the following PIN to 		
	access the survey:						PIN: [PIN]		

Problems?

If you have any technical difficulties, including problems with the website, please call 855-810-5212 or
send an email to IRS-TEB@westat.com.

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37114

Instructions:
Please use a black or blue pen to complete this form.
Mark

to indicate your answer.

If you want to change your answer, darken the box

and mark the correct answer.

Tax Preparation Methods and Activities

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This survey concerns your federal exempt organization return for Tax Year
<>.

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For this survey, “federal exempt organization return” refers to Form 990, 990-EZ, 990-PF, or 990-T,
as well as any related forms (e.g., Form 8868), schedules, and worksheets.

1. Which of the following methods did your organization use to prepare its federal exempt
organization return? Include activities done by organization officers, employees, and external
service providers.

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Did your organization use…

Mark all that apply.

a. An outside tax professional? (e.g., a CPA, accountant, bookkeeper, a tax lawyer,
an enrolled agent, registered tax preparer)
b. A tax advisory/planning service?

c. Accounting and/or financial software? (e.g., QuickBooks Pro™, Sage ®)
®

®

d. Tax preparation software? (e.g., TurboTax , CCH , ONESOURCE™, Aplos.com,
custom software)
e. Any other method(s)? Please describe:

Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

1

Department of the Treasury - Internal Revenue Service

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37114

Tax-Related Recordkeeping
This survey concerns your federal exempt organization return for Tax Year
<>.
Think about your organization's recordkeeping activities, specifically tax-related recordkeeping.
Tax-related recordkeeping includes all the activities your organization did to create, maintain, and
store records needed to complete its federal, state, and local tax returns. In this section, we are going
to discuss the records you maintain for federal exempt organization return purposes.
2. Which of the following statements describe the accounting or bookkeeping system your
organization used? Did your organization...

Source

No

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Yes

Don't
know

A. Use an off-the-shelf accounting and financial software system such as
QuickBooks Pro™, Sage ® , Quicken® ?

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B. Use spreadsheets or general recordkeeping software products such as
Microsoft ® Office, IBM Notes®, OpenOffice?
C. Maintain a hard-copy ledger to record organization transactions?

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D. Use any other accounting or bookkeeping system?
Please describe:

Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

2

Department of the Treasury - Internal Revenue Service

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37114

Gathering Materials, Learning About Tax Law, and Using IRS Taxpayer Services
This survey concerns your federal exempt organization return for Tax Year
<>.
Consider the tax-related materials your organization gathered and how it learned about reporting
requirements related to its federal exempt organization return.
3. Did you or others at your organization (please exclude external service providers) interact with the
IRS via any of the following channels? Do not include form filing or making estimated payments.

Source

B. An IRS walk-in office?
C. Via mail, telephone or email?

No, did
not use

Don't
know

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A. The IRS website?

Yes, for reasons
OTHER than
obtaining forms or
publications

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Yes, to
obtain
forms or
publications

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4. Did you or others at your organization…

Activity

Yes

No

Don't
know

A. Obtain e-file assistance from the IRS?

B. Call the IRS Toll Free Tax Assistance Line?

C. Review IRS tax forms and publications in preparation for completing your
organization's federal exempt organization return or in deciding to hire an
external service provider?
D. Attend tax seminars/training to learn about issues related to the federal
exempt organization return?

Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

3

Department of the Treasury - Internal Revenue Service

012345678901
37114

Time Spent on Activities Related to the Federal Exempt Organization Return
This survey concerns your federal exempt organization return for Tax Year
<>.
5. As mentioned in the FAQs, the purpose of this survey is to measure what it costs tax-exempt
organizations to comply with rules and regulations related to the federal exempt organization
return. For most organizations, these costs are a combination of time spent and out-of-pocket
expenses (e.g., fees paid to external service providers, software costs).
The next two questions ask about the time spent on activities related to filing your organization's
federal exempt organization return.

Please include time spent:

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Think about all the time your organization spent on tax-related recordkeeping, tax planning,
gathering tax-related materials, learning about tax law, using IRS or non-IRS resources, completing,
reviewing, and submitting your federal exempt organization return, and calculating and depositing
estimated tax payments.
Please do NOT include time spent:



On your federal exempt organization return
as well as any associated forms, schedules,
and worksheets that you completed or filed



On state or local tax returns



Throughout the tax year as well as the tax
filing season



On employment tax returns and payroll
activities

Corresponding with your external service
provider(s)



On foreign tax returns



On information returns, such as W-2s or Form
1098-C



On retirement and pension-related activities

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By your external service provider(s)
including pro bono services

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



Please feel free to consult with others to complete these questions. If you do not know the exact
amount, please provide your best estimate.

5A. How much time did your organization spend on the following activities?
This time is for in-house staff only, not any external service providers.
1. Tax recordkeeping, including reconciling financial and
tax records

:
Hours

Minutes

No time spent

:

2. Tax planning
Hours

Minutes

No time spent

Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

4

Department of the Treasury - Internal Revenue Service

012345678901
37114

This survey concerns your federal exempt organization return for Tax Year
<>.
5A. How much time did your organization spend on the following activities?
This time is for in-house staff only, not any external service providers.
3. Gathering materials, learning about tax law, and using
IRS or non-IRS resources

:
Hours

Minutes

No time spent

:
Hours

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4. Calculating and depositing estimated income tax
payments

Minutes

No time spent

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5. Completing and submitting your federal exempt
organization return

:

Hours

Minutes

No time spent

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6. Other tax-related activities, please describe:

:

Hours

Minutes

No time spent

5B. How much time did each of the following types of individuals spend performing tax reporting
compliance-related activities?
Include time spent by both employees and volunteers. Do not include time spent by any
external service providers.

:

1. Executives, officers, or directors

Hours

Minutes

No time spent

:

2. In-house professionals or managers
Hours

Minutes

No time spent

:

3. Clerical or administrative staff
Hours

Minutes

No time spent
Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

5

Department of the Treasury - Internal Revenue Service

012345678901
37114

This survey concerns your federal exempt organization return for Tax Year
<>.
5B. How much time did each of the following types of individuals spend performing tax reporting
compliance-related activities?
Include time spent by both employees and volunteers. Do not include time spent by any
external service provider.

:

4. Trustees or board members
Hours

Minutes

No time spent

:

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5. Other types of employees, please describe:

Hours

Minutes

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No time spent

5C. Based on your responses in question 5B, what is the average hourly pay rate for all individuals in
your organization who are responsible for activities related to the federal exempt organization
return?

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If you don’t know the hourly pay rates for all of the individuals listed in question 5B, please
provide your best estimate.

$

.

Dollars

Cents

Costs Associated with Tax Compliance

Think about how much money your organization spent to comply with reporting obligations related to
its federal exempt organization return. Costs associated with tax compliance are a very important part
of assessing burden, so please provide your best estimate.

6.

What were the total fee(s) your organization paid
to all external service providers for all tax and
tax-related services?

6A. Of the amount in 6, how much was spent
only on federal exempt organization
planning?

$

.
Cents

Dollars
No money spent

$

 Skip to question 7

.
Dollars

Cents

No money spent
6B. Of the amount in 6, how much was spent
only on federal exempt organization return
preparation?

$

.
Dollars

Cents

No money spent
Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

6

Department of the Treasury - Internal Revenue Service

012345678901
37114

This survey concerns your federal exempt organization return for Tax Year
<>.
7. How much money, if any, did your organization spend on tax-specific software?
Include any costs your organization may have incurred for annual maintenance and updates.
Total money spent on all tax-specific
software (e.g., TurboTax®, CCH ®,
ONESOURCE™, Aplos.com, custom
software)

$

.

Dollars

Cents

No money spent on tax-specific software

If applicable, how much money did your organization spend on tax-related activities not included
in questions 6 and 7? This may include money spent on electronic submission, photocopies, tax
research services, tax publications and journals, transportation, postage, or IRS user fees.

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8.

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Do NOT include money your organization spent on external service provider(s), tax software, or
employee compensation.
8A. Total money spent on all other organizationrelated tax activities?

$

.
Cents

Dollars

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No money spent

8B. Of the amount in 8A, how much was spent
only on your organization's federal exempt
organization return?

$

 Skip to question 9

.
Dollars

Cents

No money spent

For this survey, we asked that you provide estimates of the time and money associated with
completing your organization's federal exempt organization return. However, we understand that it is
sometimes difficult to separate those estimates from the time and money spent on related activities
such as preparation of federal exempt organization returns for other organizations, state tax filing
obligations, and your organization's annual financial audit. In the next questions, please indicate
whether your estimates included time or money spent on any of these activities.
9.

Did one or more of your estimates in questions 5A and 5B of the time your organization spent
performing tax reporting compliance-related activities at your organization include…

Mark all that apply.
a. Time spent filing a federal exempt organization return for any organizations other
than the one to which this survey is mailed?
b. Time spent meeting state tax filing obligations?
c. Time spent on your organization’s financial audit?
d. I did not include time spent on any of these activities in my estimate for questions 5A and 5B.

Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

7

Department of the Treasury - Internal Revenue Service

012345678901
37114

This survey concerns your federal exempt organization return for Tax Year
<>.
10. Did one or more of your estimates in questions 6 through 8 of the money your organization spent
to comply with its federal exempt organization reporting obligations include...
Mark all that apply.
a. Money spent filing a federal exempt organization return for any organizations other
than the one to which this survey is mailed?
b. Money spent meeting state tax filing obligations?
c. Money spent on your organization’s financial audit?

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d. I did not include money spent on any of these activities in my estimates for questions 6
through 8.

11.

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Additional Questions

How many full-time and part-time employees, if any, did your organization have?

If you do not know how many employees or volunteers your organization has, please provide
your best estimate.
Please do NOT include:

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Please include:


Board members



Directors



Founders



Independent contractors (Independent
contractors are workers who are not treated as
employees for employment tax purposes.)

11A. Number of full-time employees?

Full-time employees

11B. Number of part-time employees?

Part-time employees

11C. Number of volunteers?

Volunteers

Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

8

Department of the Treasury - Internal Revenue Service

012345678901
37114

This survey concerns your federal exempt organization return for Tax Year
<>.
12.

How many state exempt organization returns did your organization file? If you do not know how
many state exempt organization returns your organization filed, please provide your best
estimate.

Number of
returns

Please describe below any suggestions you have for how the IRS could improve taxpayer
service or reduce the compliance burden associated with Forms 990, 990-EZ, 990-PF, 990-T,
8868, or related forms, schedules, worksheets, and instructions.

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13.

14.

Considering all aspects of tax-exempt activities, what do tax-exempt organizations find to be
the most difficult part of complying with IRS’s reporting regulations?

Thank you for completing our survey.
Form

14297

(Rev. 3-2019)

Catalog Number 58111Q

irs.gov

9

Department of the Treasury - Internal Revenue Service

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Privacy and Paperwork Reduction Act Notice for Tax-Exempt Organization Burden Data Collection

The Privacy Act of 1974 states that when we ask you for information, we must first tell you our legal right to ask for the
information, why we are asking for it, and how it will be used. We must also tell you what could happen if you do not
provide it and whether or not you must respond under the law.
Our legal right to ask for this information is 5 U.S.C. 301.

The primary purpose for requesting the information is to analyze the role of taxpayer burden in tax administration.
We will also use the information to fulfill the IRS’ statutory obligations to the Office of Management and Budget and
Congress for information required by the Paperwork Reduction Act, and to provide tax policy analysis support to the
Office of Tax Analysis at the Department of the Treasury. We will also use the information provided to better understand
taxpayer needs and burden reduction opportunities.
Tax information may be disclosed only as provided by 26 U.S.C. 6103. Providing the information is voluntary. Not
providing all or part of the information requested may reduce our ability to address taxpayer concerns regarding
paperwork reduction.

OMB No: 1545-2212. This report is authorized under the Paperwork Reduction Act. Data collected will be shared with IRS staff,
but your responses will be used for research and aggregate reporting purposes only and will not be used for other non-statistical or
non-research purposes such as direct enforcement activities. The information that you provide will be protected to the fullest extent
allowable under the Freedom of Information Act (FOIA). Public reporting burden for this collection of information is estimated to
average 15 to 20 minutes, including the time for reviewing instructions, searching existing data sources, gathering and maintaining
the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or
any other aspect of this collection of information, including suggestions for reducing this burden, to Special Services Section,
SE:W:CAR:MP:T:M:S, Room 6129, 1111 Constitution Ave. NW, Washington, DC 20224.
18TEB_C1L

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AuthorWilson_e
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