7. Resource Feedback Survey

OMB Number: 0970-0519

Expiration Date: XX/XX/XXXX

NHTTAC RESOURCE FEEDBACK

Form

In order to help the Office on Trafficking in Persons’ National Human Trafficking Training and Technical Assistance Center (NHTTAC) better serve the field, we are reaching out to obtain your feedback. We will protect the privacy of your information in accordance with the Federal Privacy Act, and we will protect the confidentiality of your responses using procedures we have in place, including reporting all information in aggregate to avoid identifying information. Only members of the NHTTAC Evaluation Team have access to information that could identify respondents. If you have any questions about this survey or the evaluation, please contact [insert].

Please provide your email address to enable us to track your participation across NHTTAC offerings and your preferences/insights provided. You will be prompted to provide this same email address each time.

If you do not have an email address or prefer to use a unique identifier, create a username to be used and retained for future NHTTAC evaluations. Username example: Provide your two-digit birth month, first initial, and middle initial (e.g., 08JD) ______________________________________________________

Please indicate the extent to which you agree or disagree with the following statements.

OVERALL FEEDBACK	Strongly Disagree	Strongly Agree	Not Applicable
The [information/assistance I received] [content in the resource] was trauma informed.	1	8	NA
The [information/assistance I received] [content in the resource] was person centered.	1	8	NA
The [information/assistance I received] [content in the resource] was culturally and linguistically appropriate.	1	8	NA
The [NHTTAC Customer Support Center/website/resource] provided information on survivor-informed practices.	1	8	NA
The [NHTTAC Customer Support Center/website/resource] provided information on multidisciplinary approaches to addressing human trafficking.	1	8	NA
The [NHTTAC Customer Support Center/website/resource] provided information on public health approaches to addressing human trafficking.	1	8	NA
The [NHTTAC Customer Support Center/website/resource] provided information on current evidence-based research or promising practices.	1	8	NA
I am satisfied with the [information/assistance I received] [content of the site/resource].	1	8	NA
The [NHTTAC Customer Support Center/website/resource] provided information on equity-focused approaches.	1	8	NA
The [information/assistance I received] [information in the resource] will help me in my work.	1	8	NA
The [information/assistance I received] [information in the resource] met my professional needs.	1	8	NA
The [information/assistance I received] [information in the resource] I received met my educational needs.	1	8	NA
The [information/assistance I received] [resource] was clear and easy for me to understand.	1	8	NA
I will return to the [NHTTAC Customer Support Center/this site] for my training and technical assistance needs.	1	8	NA
I will recommend this [resource/site] to others.	1	8	NA
NHTTAC staff were responsive to my questions and needs.	1	8	NA
The resource addressed the critical issues related to the topic(s).	1	8	NA
The terminology included in the resource was used appropriately.	1	8	NA
The resource increased my knowledge about the topic(s).	1	8	NA
The information on this site met my goals/needs.	1	8	NA
I am satisfied with the appearance of the site.	1	8	NA
It is easy to find the information I need on this site.	1	8	NA
The website is user-friendly and I am able to navigate through it with ease.	1	8	NA
The website used diverse images (e.g., race, ethnicity, gender identity).	1	8	NA
The website used inclusive language (e.g., gender identity, race, ethnicity).	1	8	NA

Please select the number that best represents your rating of this assistance for each of the following questions.

How satisfied were you with your overall NHTTAC experience?

1			8
Very Dissatisfied			Very Satisfied

Please rate the overall quality of the [assistance you received/NHTTAC website/resource].

1			8
Poor			Excellent

How well did the [NHTTAC Customer Support Center/NHTTAC website/resource] meet your expectations?

1			8
Was Far Below My Expectations			Exceeded My Expectations

How useful was the [information/assistance] provided through the [NHTTAC Customer Support Center/NHTTAC website/resource] to your work?

1			8
Not Useful			Very Useful

How prepared do you feel in implementing what you learned from the [NHTTAC Customer Support Center/NHTTAC website/resource] in your daily work?

1			8
Not At All Prepared			Very Prepared

How did you first hear about [NHTTAC/the NHTTAC website]?

• A colleague or friend

• A link from another website/searching the internet

• A publication or newsletter

• An exhibit or presentation at a conference

• My OTIP program monitor or other OTIP staff person

• The NHTTAC Customer Support Center

• The NHTTAC website

• [Insert other method]

• [Insert other method]

• Other (please specify): ________

How often have you engaged with NHTTAC in the last 12 months?

• 1–3 times □ 7–9 times

• 4–6 times □ 10+ times

How did you most recently access NHTTAC? (Mark all that apply.)

• Email □ Toll-free number for NHTTAC Customer Support Center

• NHTTAC website □ TTY

• OTIP program monitor or other OTIP staff person □ Other (please specify): _________

Why did you use/contact NHTTAC? (Mark all that apply.)

• Access online materials or training

• Acquire help for technical problems on website

• Apply to be a consultant/trainer

• Funding for a conference/event or speaker

• Join the listserv or mailing list

• Obtain a referral for direct services

• Obtain information on services for individuals who have experienced trafficking or who have increased risk factors for trafficking

• Request general information about OTIP or NHTTAC

• Request or apply for assistance:

  • Technical assistance

  • Training

• Other (please specify): ______________

In general, how promptly was your request(s) acknowledged?

□ Within 1 day	□ Between 3 and 5 days	□ After more than 7 days
□ Between 1 and 2 days	□ Between 6 and 7 days	□ My request was not acknowledged

Approximately how many times have you used/visited this site in the last 12 months?

• This is my first time □ Weekly □ A few times per year

• Daily □ Monthly

Were you familiar with NHTTAC before today’s visit?

• Yes

• No

What was the goal of your visit today? (Mark all that apply.)

• Access/download resources

• Apply for survivor fellowship programs

• Learn about NHTTAC

• Learn about SOAR trainings

• Learn about training or technical assistance opportunities

• Learn more about survivor fellowship programs

• Obtain contact information

• Request/apply for SOAR trainings

• Request/apply for training or technical assistance

• Review NHTTAC annual statistics

• Other (please specify):

What NHTTAC resource did you download or receive?

• Organizational toolkit

• Screening toolkit

• SOAR e-guide

• State and territory profiles

• Webinar recordings

• [Insert resource]

• [Insert resource]

• [Insert resource]

• [Insert resource]

• [Insert resource]

Which of the following best describes the reason you obtained the resource?

• For academic studies

• For education/community outreach

• For use in program development/operations

• Personal use/to assist a family member/friend

• To better identify individuals who have experienced trafficking or who have increased risk factors for trafficking

• To better provide services to individuals who have experienced trafficking or who have increased risk factors for trafficking

• To train colleagues

• Other (please specify):

How have you used the resource? (Mark all that apply.)

• For outreach efforts

• For protocol development

• In your work with patients/clients

• To train others

• [Insert resource]

• [Insert resource]

• [Insert resource]

• [Insert resource]

• Other (please specify): _____________________

Would you recommend the [NHTTAC Customer Support Center/NHTTAC website/resource] to others to receive assistance? □ Yes □ No

How will the information/assistance you received from the [NHTTAC Customer Support Center/NHTTAC website/resource] help your agency in responding to human trafficking?

_____________________________________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________________________________________________________

What are the top three aspects of the [information/assistance you received from the NHTTAC Customer Support Center/the NHTTAC website] [resource] that were most helpful and why?

What could NHTTAC do differently to improve [similar NHTTAC Customer Support Center requests/the website/similar resources] in the future?

Do you have any other comments or suggestions?

Thank you for taking the time to complete this form and helping to improve NHTTAC activities.

PAPERWORK REDUCTION ACT OF 1995 (Pub. L. 104-13) STATEMENT OF PUBLIC BURDEN: The purpose of this information collection is to enable NHTTAC to collect recipient and stakeholder feedback to improve NHTTAC’s service delivery. The public reporting burden for this collection of information is estimated to average 0.083 hours per respondent, including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information. This is a voluntary collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information subject to the requirements of the Paperwork Reduction Act of 1995 unless it displays a currently valid OMB control number. If you have any comments on this collection of information, please contact the NHTTAC Evaluation Team at NHTTACEval@icf.com or 9300 Lee Highway, Fairfax, VA 22031.