Medical Review / Targeted Probe & Educate preview link
Answer selections and inputs are in bold
Please select your Medicare Contract: Jurisdiction J (A/B Providers from AL, GA, TN)
Considering all services provided by Palmetto, overall, how satisfied are you with us: Somewhat satisfied
What best describes you: Staff of a provider of medical services
What is your Medicare enrollment type or the enrollment type of your practice or facility: Physician
What was the service type identified for your Targeted Probe and Educate (TPE) audit: Documentation was not meeting medical necessity
Did our initial notification letter provide a clear understanding of the TPE process: Yes
How professional was our Medical Review staff during your TPE review process: Extremely professional
How knowledgeable was our Medical Review staff during your TPE review process: Very knowledgeable
How useful were our educational materials provided during your TPE review process: Very useful
Did you understand the TPE Results Letter containing the outcome of the completed review without needing additional explanation from Palmetto: Yes
Which round of the TPE process did you just complete for this claim review: First
How satisfied or dissatisfied are you with your overall experience during the TPE process: Extremely satisfied
How can we improve your experience during the TPE review process: No suggestions at this time
Would it be okay if we followed-up with you about your feedback: No
Total questions answered: 14
Please select your Medicare Contract: Jurisdiction M (A/B Providers from NC, SC, VA, WV)
Considering all services provided by Palmetto, overall, how satisfied are you with us: Extremely satisfied
What best describes you: Provider of medical services
What is your Medicare enrollment type or the enrollment type of your practice or facility: Clinic/Group Practice
What was the service type identified for your Targeted Probe and Educate (TPE) audit: Signature of certifying physician not included on documents
Did our initial notification letter provide a clear understanding of the TPE process: Yes
How professional was our Medical Review staff during your TPE review process: Somewhat unprofessional
What was unprofessional about our Medical Review staff: I had to send a few follow-up emails that weren’t answered
How knowledgeable was our Medical Review staff during your TPE review process: Moderately knowledgeable
How useful were our educational materials provided during your TPE review process: Slightly useful
Did you understand the TPE Results Letter containing the outcome of the completed review without needing additional explanation from Palmetto: No
What would make our TPE Results Letter easier to understand: The language was vague and I couldn't understand the final result
Which round of the TPE process did you just complete for this claim review: First
How satisfied or dissatisfied are you with your overall experience during the TPE process: Somewhat satisfied
How can we improve your experience during the TPE review process: Better communication from your staff
Would it be okay if we followed-up with you about your feedback: Yes
Name: [leave blank]
Reference/Case number: 1234567890
Work email: Abigail@email.com
Total questions answered: 17
Please select your Medicare Contract: Jurisdiction J (A/B Providers from AL, GA, TN)
Considering all services provided by Palmetto, overall, how satisfied are you with us: Extremely dissatisfied
What best describes you: Staff of a provider of medical services
What is your Medicare enrollment type or the enrollment type of your practice or facility: Physician
What was the service type identified for your Targeted Probe and Educate (TPE) audit: Encounter notes did not support all elements of eligibility
Did our initial notification letter provide a clear understanding of the TPE process: No
What would make our initial notification letter clearer to understand: Write in English! So many acronyms and cryptic Medicare codes I can’t understand what the letter was trying to say.
How professional was our Medical Review staff during your TPE review process: Extremely unprofessional
What was unprofessional about our Medical Review staff: John hung up on me twice and stopped returning my calls.
How knowledgeable was our Medical Review staff during your TPE review process: Not knowledgeable at all
What specifically was our Medical Review staff not knowledgeable about: They couldn’t answer any of my questions and just told me to read the documents they sent but clearly I did and still had questions and they just don’t know what they are talking about!
How useful were our educational materials provided during your TPE review process: Not useful at all
How could we improve these educational materials for you: I don’t have time to sit around and read a 27 page document that barely applies to me. Create shorter more specialized materials!
Did you understand the TPE Results Letter containing the outcome of the completed review without needing additional explanation from Palmetto: No
What would make our TPE Results Letter easier to understand: Stop with the acronyms! Why can’t this just say if I’m done or not?? Everything is so confusing with you!
Which round of the TPE process did you just complete for this claim review: Second
How satisfied or dissatisfied are you with your overall experience during the TPE process: Extremely dissatisfied
How can we improve your experience during the TPE review process: FIX EVERYTHING!
Would it be okay if we followed-up with you about your feedback: Yes
Name: Irate Isabel
Reference/Case number: 0987654321
Work email: Izzy@email.com
Total questions answered: 20
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