CMS-10494 Post-Training Questionnaire

MLMS Assister Post-Training Survey
Questionnaire
1. The easiest way to get help with MLMS and Assister Certification questions/issues:
a. Contacting the MLMS Helpdesk
b. Using MILA
c. Reviewing a FAQ or QRG on marketplace.cms.gov
d. Contacting my Navigator Grant Program Office of the CAC Questions Inbox
e. Asking a colleague at my organization
2. I use the Marketplace Assister website (marketplace.cms.gov) to get information, updates and
resources on Assister annual certification training, helping consumers, and updates regarding the
Marketplace and health insurance coverage:
a. True
b. False
3. I receive CMS Assister and Marketplace updates from the CMS Assister Listserv
(AssisterListServ@cms.hhs.gov):
a. True
b. False
4. I was easily able to complete Assister ID validation by entering my Assister ID on the MLMS to
access certification training:
a. True
b. False
5. I know how and where to enter my Assister ID on the Federally-facilitated Marketplace
Application when I assist a consumer
a. True
b. False
6. My organization posts its information on Find Local Help (localhelp.healthcare.gov) so consumers
can contact us to receive enrollment assistance:
a. True
b. False
7. I find the CMS Assister and Marketplace updates to be a useful resource to me as an Assister:
Likert Scale
8. Please list additional topics you’d like to see discussed in the annual certification training on the
MLMS [Free text]

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