Form 4 Attachment E: Submission Emails

Submission Emails to Users

Email #1: Hospital Registration Accepted
Thank you for registering with the Child HCAHPS Survey Data Submission System.
Your username and password for accessing the Child HCAHPS Survey Data Submission System are shown
below.
{replace:orgname}
User Name: {replace:username}
Password: {replace:pwd}
Log in at https://cahpsdatabase.ahrq.gov/hpdss/
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108
To ensure you receive future updates regarding the Child HCAHPS Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #2: Vendor Registration Accepted
Thank you for registering with the Child HCAHPS Survey Data Submission System.
Your username and password are shown below.
User Name: {replace:username}
Password: {replace:pwd}
Log in at https://cahpsdatabase.ahrq.gov/hpdss/
Once you log in to the Data Submission System, you will only see the hospitals where a hospital has
assigned to you as the vendor. Contact the hospital if you have questions about the hospitals assigned to
you.
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

Submission Emails to Users

To ensure you receive future updates regarding the Child HCAHPS Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new). Submission Emails to
Users

Email #3: Registration Request Rejected
Your registration request to participate in the Child HCAHPS Survey Data Submission System has been
rejected.
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108
To ensure you receive future updates regarding the Child HCAHPS Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #4: DUA Uploaded
Thank you for submitting your Data Use Agreement (DUA). DUA Name: {replace:filename} has been
received. The CAHPS Database team will review the DUA to determine whether your submission meets
the CHILD HCAHPS submission requirements. For questions or comments, please contact the CAHPS
Database at CAHPSDatabase@westat.com or call 1-888-808-7108.
Comments: {Comments}
Email #5: DUA Approved
The following Data Use Agreement submitted to the CHILD HCAHPS submission system has been
approved. DUA Name: {replace:filename} For questions or comments, please contact the CAHPS
Database at CAHPSDatabase@westat.com or call 1-888-808-7108.
Email #6: DUA Rejected
The following Data Use Agreement submitted to the CHILD HCAHPS submission system has been
rejected.
DUA Name: {replace:filename} Comment: {replace:comment}
Submission Emails to Users

Please make any necessary corrections to your DUA and submit your DUA again. For questions or
comments, please contact the CAHPS Database at CAHPSDatabase@westat.com or call 1-888-808-7108.

Email #7: DUA Reminder Notice
This is an automated email {replace:FNAME} {replace:LNAME} at {replace:VendorOrgName} requests
you to sign the following Data Use Agreement to participate in the CHILD HCAHPS data submission.
Please download and sign this document: {replace:URL}/[CHILD HCAHPS DUA PDF]
Please upload the document through the DUA Submission Portal
[INSERT URL], email it to CAHPSDatabase@westat.com, or fax it to 301-315-5912. For questions or
comments, please contact the CAHPS Database at CAHPSDatabase@westat.com or call 1-888-808-7108.
Email #8: Questionnaire File Approved
The questionnaire below has been approved. You may now begin to submit data for the hospital(s)
linked to this questionnaire.
Questionnaire File Name: {replace:filename}
Date Received: {replace:datereceived}
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108
To ensure you receive future updates regarding the Child HCAHPS Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #9: Questionnaire File Rejected
The questionnaire you submitted has been rejected as it does not meet the Child HCAHPS questionnaire
standards.
The survey data for the hospital using this questionnaire will not be included in the Child HCAHPS Survey
Database.
Questionnaire File Name: {replace:filename}
Date Received: {replace:datereceived}
{replace:comments}
Contact the CAHPS Database if you have any questions.

E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108
To ensure you receive future updates regarding the Child HCAHPS Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #10: Final Approval Accepted
Congratulations! The following hospital survey data has been accepted in the Child HCAHPS Survey
Database.
Hospital Name: {replace:planname}
The results are scheduled to be released in [MONTH]. We will notify you as soon as they are ready to
view on our Online Reporting System.
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108
To ensure you receive future updates regarding the Child HCAHPS Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #11: Final Approval Rejected
The CAHPS Database has reviewed the hospital information, questionnaire and data file submitted for
the hospital below and it cannot be accepted in the Child HCAHPS Survey Database.
The Hospital Name: {replace:planname}
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108
To ensure you receive future updates regarding the Child HCAHPS Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #12: Forgot Password
Your Child HCAHPS Survey Data Submission System Username and Password.
Username = {replace:username}

Password = {replace:pwd} Submission Emails to Users

Log in at https://cahpsdatabase.ahrq.gov/hpdss/
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108