B2. Intervention Outreach Materials - OIRA_Rev

Appendix B2. Intervention Outreach Materials

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Colorado

Text Messages

Message 1: Mere exposure

Initial outreach message to Groups 1-4.

Hi [NAME]! I’m [NAME] with [COUNTY NAME] County’s Employment First Program. I’m here to help you enroll in Employment First, a program supported through your SNAP benefits that can help you find a job or enroll in training to help you get the job you want. We can support a flexible schedule that works best for you. You can also get help with the costs of transportation, work or training supplies, and rent as you participate in the program. Lots of people like you have enrolled in our services and received well-paying jobs. We are holding a spot for you!

Reply YES to receive a call to learn more and enroll today or STOP to stop receiving messages

If STOP:

NETWORK MSG: You replied with the word “stop” which blocks all texts sent from this number. Text back “unstop” or “start” to receive messages again.

If YES,

• Someone from Employment First in [COUNTY NAME] County will call you shortly! Be on the lookout for a call from area code [XXX].

If NO RESPONSE:

• Client receives message 2.

Message 2: Endowment

Second outreach message to Groups 1-4.

[NAME], you are entitled to free services supported by your SNAP benefits to help you find a job or enroll in training to help you get the job you want. We can help with the costs of transportation, rent, and other work or training supplies, and support a flexible schedule that works best for you. Your spot in Employment First is waiting for you!

Reply YES to receive a call to learn more and enroll today!

If YES,

• Someone from Employment First in [COUNTY NAME] County will call you shortly! Be on the lookout for a call from area code [XXX].

If NO RESPONSE:

No further message for Groups 2-4.

• If no response from Group 1, client receives message 3.

Public Burden Statement

This information is being collected to assist the Food and Nutrition Service in evaluating operational improvements in Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) programs that aim to improve delivery of services and program outcomes. This is a voluntary collection and FNS will use the information to assess the effectiveness of changes made to the SNAP E&T program. This collection does request any personally identifiable information under the Privacy Act of 1974. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-[xxxx]. The time required to complete this information collection is estimated to average 1 minute (0.0167 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 1320 Braddock Place, 5th Floor, Alexandria, VA 22306 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

Message 3: Loss aversion

Third outreach message to Group 1 only.

[NAME], don't miss your chance to get free services to help you find a job, enroll in training, and help with the costs of transportation, rent, and other work and training supplies offered through your SNAP benefits! By signing up for food benefits, you have already started on the path to finding a long-term career. Take advantage of these free services on a flexible schedule that works for you!

Reply YES to receive a call to learn more and enroll today or STOP to stop receiving messages

If NO RESPONSE,

No further messages.

Email

P ostcard (front and back)

Connecticut

Text message

[Student NAME], this is [Coach/Coordinator NAME], your [SNAP Coach or SNAP Coordinator]. By meeting with me to discuss resources and services you need, you have already started on the path to success at [Name of college]. Take the next step toward meeting your goals by reaching out to [Referral Partner]. Contact [them or contact person name] at [telephone/email] or visit them at [physical address] to start getting the support we discussed!

Public Burden Statement

This information is being collected to assist the Food and Nutrition Service in evaluating operational improvements in Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) programs that aim to improve delivery of services and program outcomes. This is a voluntary collection and FNS will use the information to assess the effectiveness of changes made to the SNAP E&T program. This collection does request any personally identifiable information under the Privacy Act of 1974. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-[xxxx]. The time required to complete this information collection is estimated to average 1 minute (0.0167 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 1320 Braddock Place, 5th Floor, Alexandria, VA 22306 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

District of Columbia

Text message option #1: Reminders and exposure

Hi [NAME], this is [NAME] from [ORG.]. Your next case management appointment is at [XX:XX] on [DAY].

Text message option #2: Hassle factors

Hi [NAME], we know you recently began a new job. Did you know you are now eligible for transportation assistance and other benefits to help you keep your job?

Text message option #3: Endowed progress

Hi [NAME], congratulations on your new job. This is the first step toward a better career. Your case manager is here to help you keep your job and move forward in your career.

Text message option #4: Present bias

[NAME], now that you’re settled in your job, it is time to start thinking about your future. We can still help you in your next level of growth, to work on skills to help you move up and earn more.

Text message option #5: Hassle factors

Hi [NAME], this is [NAME] from [ORG.]. Did you know SNAP E&T can provide you with transportation, childcare, and other support to help make it easier to make it to meetings with your case manager?

Public Burden Statement

This information is being collected to assist the Food and Nutrition Service in evaluating operational improvements in Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) programs that aim to improve delivery of services and program outcomes. This is a voluntary collection and FNS will use the information to assess the effectiveness of changes made to the SNAP E&T program. This collection does request any personally identifiable information under the Privacy Act of 1974. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-[xxxx]. The time required to complete this information collection is estimated to average 1 minute (0.0167 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 1320 Braddock Place, 5th Floor, Alexandria, VA 22306 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

Kansas

Text: Reminders

• Hi [NAME] this is [NAME], your Career Navigator from [KS DCF]. Your [first/next] appointment for the food assistance Employment & Training program is at [XX:XX] on [DAY].

Text: Continued engagement nudges

• Hi [NAME], it was great seeing you during our appointment on [DAY]. By participating in food assistance Employment & Training, you are already on the path to finding a long-term career. As your Career Navigator, I’m here to help you along the way. If you need anything, give me a call at [NUMBER].

• Hi [NAME], this is [NAME] from [KS DCF]. Did you know our food assistance Employment & Training program can provide you with transportation and funds to help buy interview and work clothing so that you’re ready for the first day of work? Give me a call at [NUMBER].

• [Name], it’s been a couple weeks since our first meeting. Great work sticking with this program! Have you thought about your goals for a future career? We offer trainings where you can build new skills, and we can help you find new job opportunities! Give me a call at [NUMBER] if you want to learn more.

• Congrats, [NAME] on getting your new job! Your hard work is paying off and working at this job also makes sure you can continue to qualify for food assistance benefits. Keep up the good work and please let us know if we can help! We are here to support you. Give me a call at [NUMBER].

• Hi [NAME], this is [NAME] from the food assistance Employment & Training program and we are proud of you for continuing to work at your new job! We’re checking in to see if you need anything that could help you with keeping your job. We still offer supports including transportation, clothes, or other supplies you need for work. Give me a call at [NUMBER] if you want to talk.

Text: Disengaged nudges

• Hi [NAME] – We haven’t seen you lately and we noticed that you are about to lose your food assistance benefits. Don’t worry, we can help! Come back to the E&T program and we can help you meet your SNAP work requirements. Call [CN NAME] at [NUMBER] to reschedule our meeting over the phone or in-person.

• Hi [NAME] – this is a reminder that your food assistance benefits will end in 2 weeks if you do not meet your food benefits work requirements. You can make sure to keep your benefits by reaching out to your Career Navigator. Call [CN NAME] at [NUMBER] to schedule a meeting over the phone or in-person.

• 

  Public Burden Statement

  This information is being collected to assist the Food and Nutrition Service in evaluating operational improvements in Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) programs that aim to improve delivery of services and program outcomes. This is a voluntary collection and FNS will use the information to assess the effectiveness of changes made to the SNAP E&T program. This collection does request any personally identifiable information under the Privacy Act of 1974. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-[xxxx]. The time required to complete this information collection is estimated to average 1 minute (0.0167 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 1320 Braddock Place, 5th Floor, Alexandria, VA 22306 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

  
  
  

  Hi [NAME] – We saw that you didn’t [attend meeting/start workshop/start job]. We want to make sure you know that you could lose your food assistance benefits if you don’t meet your work requirements. Don’t worry, we can help! Come back to the food assistance Employment & Training program and we can help you get back on track. Call [CN NAME] at [NUMBER] to reschedule [X].

Massachusetts

Text message option #1: Endowment

Hi [NAME], since you signed up for food benefits, you have access to free help with employment and training! Text YES to receive information about how to enroll. Your spot is waiting for you!

Text message option #2: Mere exposure

Public Burden Statement

This information is being collected to assist the Food and Nutrition Service in evaluating operational improvements in Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) programs that aim to improve delivery of services and program outcomes. This is a voluntary collection and FNS will use the information to assess the effectiveness of changes made to the SNAP E&T program. This collection does request any personally identifiable information under the Privacy Act of 1974. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-[xxxx]. The time required to complete this information collection is estimated to average 1 minute (0.0167 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 1320 Braddock Place, 5th Floor, Alexandria, VA 22306 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

Hi [NAME]. Did you know you are eligible to enroll in free employment and training services to help you advance your career as part of your food benefits? It’s true! Respond YES to learn more.

Minnesota-Rural

Text message 1: Mere exposure

Hi [NAME], because you're on SNAP, [PROVIDER] can help you reach your employment and training goals. Call XXX-XXX-XXXX today to learn about SNAP E&T.

Text message 2: Endowed progress

Hi [NAME] - Since you're on SNAP, you're one step away from employment and training support from our team! Call XXX-XXX-XXXX today to learn about SNAP E&T services.

Text message 3: Endowment

Hi [NAME], your spot in our highly rated SNAP E&T program is waiting for you! Call XXX-XXX-XXXX to get employment and training support from [PROVIDER].

Public Burden Statement

This information is being collected to assist the Food and Nutrition Service in evaluating operational improvements in Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) programs that aim to improve delivery of services and program outcomes. This is a voluntary collection and FNS will use the information to assess the effectiveness of changes made to the SNAP E&T program. This collection does request any personally identifiable information under the Privacy Act of 1974. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-[xxxx]. The time required to complete this information collection is estimated to average 1 minute (0.0167 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 1320 Braddock Place, 5th Floor, Alexandria, VA 22306 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

Minnesota-Hennepin

Text message 1: Mere exposure

Hi [NAME]. I’m [NAME] with SNAP E&T at Hennepin County. I’m here to help you enroll in employment and training as part of your food benefits. Call XXX-XXX-XXXX to learn more.

Text message 2: Endowed progress

Hi [NAME]. Since you’re already getting food benefits, you’re on your way to getting job training! Call the SNAP E&T team today at XXX-XXX-XXXX. Your spot is waiting for you!

Text message 3: Loss aversion

Hi [NAME]. I saw that you are about to lose your food benefits. I can help you keep them by enrolling you in an employment and training program. Call the SNAP E&T team today at 999-999-9999.

Public Burden Statement

This information is being collected to assist the Food and Nutrition Service in evaluating operational improvements in Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) programs that aim to improve delivery of services and program outcomes. This is a voluntary collection and FNS will use the information to assess the effectiveness of changes made to the SNAP E&T program. This collection does request any personally identifiable information under the Privacy Act of 1974. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-[xxxx]. The time required to complete this information collection is estimated to average 1 minute (0.0167 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 1320 Braddock Place, 5th Floor, Alexandria, VA 22306 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

Rhode Island

ABAWDs and Work Registrants Text/Email: Endowment

Hi [NAME]! It’s [NAME], from Rhode Island DHS. Did you know that as part of your SNAP benefits you are eligible for free education and training and/or job search support? If you participate, you may be able to get help paying for things like transportation, childcare, or other items. Reply Y and we will call you to get started. [or “Visit [web address] to learn more about these exciting opportunities.”] Reply STOP to stop receiving messages about employment and training.

Work Registrants Text/Email: Endowment

Hi [NAME]! It’s [NAME], from Rhode Island DHS. Just a reminder that as part of your SNAP benefits you are eligible for free training. You could be eligible for all kinds of training, including for a job as a [nursing assistant, truck driver, or machinist.] Reply Y and we will call you to help you get started on a new career today. [or “Visit [web address] to learn more about training opportunities.”] Reply STOP to stop receiving messages about employment and training.

ABAWDs Text/Email: Loss aversion

Public Burden Statement

This information is being collected to assist the Food and Nutrition Service in evaluating operational improvements in Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) programs that aim to improve delivery of services and program outcomes. This is a voluntary collection and FNS will use the information to assess the effectiveness of changes made to the SNAP E&T program. This collection does request any personally identifiable information under the Privacy Act of 1974. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-[xxxx]. The time required to complete this information collection is estimated to average 1 minute (0.0167 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 1320 Braddock Place, 5th Floor, Alexandria, VA 22306 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

Hi [NAME]! It’s [NAME], from Rhode Island DHS. Did you know your ABAWD grace period is running out? Don’t worry, I can help! I can enroll you in an employment and training program, so you meet your work requirements and keep your SNAP benefits. The program offers free services to help you find a job or start education/training. We also have supports you need for your employment journey! Reply Y today and we will call you to share more information! [or Visit [web address] to get started.] Reply STOP to stop receiving messages about employment and training.