3245-0423 Attachment A - Interview Correspondence Comms Recruitment email 2-02-2023

Attachment A: SVOG Evaluation Interview Correspondence and Communication

Recruitment Email

To: [SVOG GRANTEE]

Cc: sana.ahmedwilder@sba.gov; svogevaluation@2mresearch.com

Subject: Short Interview for the Shuttered Venues Operators Grant Program Evaluation

Hello [NAME],

Thank you so much for taking the survey for the Shuttered Venues Operators Grant Program Evaluation.

In your survey response you indicated you are willing to participate in a follow-on interview. The interview will take about 15 minutes. It would be very helpful if we could schedule the interview by [date]. Please respond to this email with a day and time that you are available, and I will send you a calendar invitation.

We truly appreciate your feedback.

Thank you,

James Murdoch

Project Manager

2M Research 

Phone Call Script

Hello, my name is [YOUR NAME]. I’m calling from 2M Research to follow up on an email we recently sent to [RESPONDENT’S NAME]. Would that be you?

YES (GO TO B)

NO (GO TO A BELOW)

A. RESPONDENT NOT AVAILABLE

Does [he or she] have a direct line I can call?

YES (RECORD THE NUMBER IN THE SPACE BELOW; ENTER THIS NUMBER IN THE MESSAGE FIELD AT THE END OF THE CALL)

RESPONDENT’S DIRECT PHONE NUMBER: _________________________________ (GO TO C)

NO (CONTINUE BELOW)

The email we sent to [RESPONDENT] was to schedule a follow-on interview for the Shuttered Venues Operators Grant Program Evaluation. Would you please leave a message for [RESPONDENT] mentioning that I called about the interview? (GO TO C)

B. SCRIPT FOR WHEN RESPONDENT IS ON THE PHONE:

Introduction 1: IF SPEAKING TO RESPONDENT ON INITIAL CONTACT

The email was a request to schedule a follow-on interview for the Shuttered Venues Operators Grant Program Evaluation. (GO TO INTRODUCTION 3)

Introduction 2: IF TRANSFERRED

Hello, my name is [NAME] and I’m calling from 2M Research. We recently sent you an email to schedule a follow-on interview for the Shuttered Venues Operators Grant Program Evaluation. (GO TO INTRODUCTION 3)

Introduction 3

The interview should not take more than 15 minutes. Would you like to complete it now?

YES (PROCEED TO INTERVIEW PROTOCOL)

NO, BUT WILLING TO SCHEDULE (GO TO SCHEDULE INTERVIEW)

NO, REFUSE TO COMPLETE (GO TO C)

Schedule Interview

What is a good day and time this week or next to schedule the interview? (CONFIRM DATE)

The email address we have for you is [email]. Is that correct?

YES (CREATE CALENDAR INVITATION AND SEND)

NO (OBTAIN NEW EMAIL AND SEND INVITATION)

(CONTINE TO C BELOW)

C. END OF CALL

Thank you for your time. Goodbye.