Form FR 3066a FR 3066a Depository and Financial Institutions Payments Survey

FR 3067
OMB No. 7100-0355
Approval expires March 31, 2023

The Federal Reserve
Payments Study
Survey Period: Calendar Year 2020
The Depository and Financial Institutions Payments
Survey (DFIPS) includes:
 Institution’s affiliates
 Institution profile
 Check profile, payments, deposits, and outgoing returns
 ACH profile, originations, receipts, and outgoing returns
 Wire transfers originated
 Debit cards
 General-purpose prepaid cards
 General-purpose credit cards
 Cash withdrawals
 Alternative payment initiation methods

>> Please respond by: June 25, 2021 <<

General Instructions
About the survey
The Federal Reserve 2021 Depository and Financial Institutions Payments Survey (DFIPS) is a national survey of the
largest depository and financial institutions that offer transaction deposit accounts, general-purpose prepaid card program
accounts, and general-purpose credit card accounts to consumer, business, and government customers. The survey
gathers data about noncash payments, cash withdrawals that posted to customer accounts, and unauthorized third-party
payments fraud against those customer’s accounts that took place during calendar year 2020. Given the significance of
your institution, your contribution is needed to provide an accurate representation of key payment trends.
The social distancing impacts of the pandemic outbreak during 2020 are widely reported to have affected payment
choices. To help the Federal Reserve identify the impact, this survey requests additional quarterly data on shifts between
the in-person and remote channels as well as person-to-person (P2P) and digital wallet adoption. Your response to these
questions will help assure a more complete picture of the extent and persistence of these changes throughout the year.

Confidentiality
Any information you provide for this survey is strictly confidential. Individual responses to the survey will not be shared
with the public or the industry.

Your participation
Your response to this survey will be used to estimate national aggregate volumes for calendar year 2020. To achieve the
most reliable results, it is important that you respond completely and accurately. If your institution outsourced
payments processing to another organization during calendar year 2020, please request the necessary
data from that organization or provide them with the survey so they may respond on behalf of your institution.

Please leave no survey item blank
Items left blank may be difficult to interpret and could cause problems with estimation. There are three possible ways
to respond to a survey item that requests a numeric value:
1. A non-negative numeric amount If your institution has volume for the item requested and the volume is known or
can be accurately estimated, please enter the amount. (Enter “0” if the amount equals zero).
2. NR (not reported) If your institution has volume for the item requested but the volume is unknown, nonzero, and
cannot be accurately estimated, please enter “NR” (not reported). (Do not enter “0” if the volume exists but the
amount is unknown).
3. 0 (zero) If your institution does not have volume for the item requested (i.e., the item requested does not apply to
your institution), please enter “0”.

Third-party fraudulent transactions
This survey includes questions about the volumes of unauthorized third-party fraud that cleared and settled via each
payment type. Cleared and settled means that payment instructions passed through the payment system and funds were
transferred as a result. The intent is not to measure actual fraud losses, although some of the included fraud would result
in losses. The purpose is also not to measure fraud attempts that were prevented before they were cleared and settled,
and is not meant to include fraud committed by the accountholder or other users authorized to make payments. The
purpose is to measure all unauthorized third-party fraudulent transactions that cleared and settled for which funds
subsequently became available to the perpetrator. Please report fraudulent transactions that cleared and settled, for
which claims were reported in calendar year 2020 (even if the fraud occurred in the prior year).

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2021 Depository and Financial Institutions Payments Survey

General Instructions
Public reporting burden for this collection of information is estimated to be an average of 22 hours per response, including
the time to gather and maintain data in the required form, to review the instructions and to complete the information
collection. Send comments regarding this burden estimate or any other aspect of this collection of information, including
suggestions for reducing this burden, to: Secretary, Board of Governors of the Federal Reserve System, 20th and C
Streets, NW, Washington, DC 20551; and to the Office of Management and Budget, Paperwork Reduction Project (71000355), Washington, DC 20503.
Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

General Instructions
This is designed to be an enterprise-wide survey, covering domestic accounts held at your institution and all of its affiliates. Please
review and correct information below to correspond to your reporting ability. The information on this page will be used to define what is
meant by ‘your institution’ in each section of the questionnaire. If possible, include information about any institution you merged with or
acquired. For example, during 2020, if your institution acquired or merged with another institution which is not listed, please report data
for the combined enterprise; or if your institution began to process combined volume before the end of 2020, please report data for the
combined enterprise as if the merger had already occurred during 2020. For appropriate representation of aggregate figures, we need
to know which affiliates (listed in item 1 below) are not included in your response to different parts of the survey and which additional
(not listed in item 1 below) are included in your response.
Please contact us at fedstudy@mckinsey.com if you have any questions or concerns about the items on this page.

1.

For each affiliate listed, please mark any sections where its data are included in your
response. According to our records (as of December 31, 2020), the following affiliated
institutions should be included in your response. If you have included additional affiliates in your response,
please report them in the empty blue fields below and mark any sections where their data are included in your response.
A CHECK MARK INDICATES THAT THE AFFILIATE IS INCLUDED IN YOUR RESPONSE FOR THAT SECTION OF THE SURVEY.
PLEASE UNMARK ANY SECTION WHERE IT IS NOT INCLUDED.

Name

City

State

Total deposit
balances (in
thousands of
dollars)*

Institution
Profile

Checks

ACH

Wire
Transfers

Debit
Cards

0

* Deposit information as of September 30, 2020, obtained from the public regulatory reports.

Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

GeneralPurpose
Prepaid
Cards

GeneralPurpose
Credit
Cards

Cash

Alternative
Payment
Initiation
Methods

Institution Profile
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘Institution Profile’
section in the ‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this set of affiliates
where it appears below. Data you provide is strictly confidential and will only be used to produce aggregate estimates.

Average of monthly totals
in 2020
Number
1.

Balance ($)

Transaction deposit accounts (including Demand Deposit
Accounts (DDAs)) = 1.a + 1.b
(Average of monthly totals in 2020)
Include: Checking accounts, NOW accounts, and sharedraft accounts.
Do not include: Non-transaction accounts (savings accounts, money market
accounts, certificates of deposits), prepaid card program accounts, credit card
accounts, accounts of foreign governments and official institutions, or accounts of
other depository institutions. Do not include balances reported in item 3 (retail sweep
program accounts) and item 5 (wholesale sweep program accounts) below.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

1.a. Consumer accounts
1.b. Business/government accounts
2.

Did your institution or any of its affiliates employ the use of a
retail sweep program (i.e., reserve sweep program) during
calendar year 2020?

❑ Yes
❑ No
❑ Don’t know

We use your institution’s deposit balances as a sizing measure. Understanding if your
institution used a retail sweep program will help inform our estimates. In a retail sweep,
depository institutions move unused funds from checkable deposit accounts (both
consumer and business/government) to special purpose money market deposit
accounts (MMDAs) and return the funds to checkable deposit accounts only as needed
to cover payments. This practice does not adversely impact the accountholder but
allows the institution to reduce nonearning assets. Do not consider wholesale sweep
program accounts (i.e., corporate sweep program accounts).
If your answer is “No,” please report “0” for item 3 below.

Average of monthly totals
in 2020
Number
3.

Retail sweep program accounts (i.e., reserve sweep program
accounts)
(Average of monthly totals in 2020)
Include: Savings and money market deposit accounts associated with retail sweep
programs.
Do not include: Checking accounts, NOW accounts, and share draft accounts. Do not
include balances reported in item 1 above (transaction deposit accounts) and item 5
below (wholesale sweep program accounts), or accounts and balances of any savingstype account not associated with transaction deposit accounts under a sweep program.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

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2021 Depository and Financial Institutions Payments Survey

Balance ($)

Institution Profile
4.

Did your institution provide a wholesale sweep program (i.e.,
corporate sweep program) to your business accountholders
during calendar year 2020?

❑ Yes
❑ No
❑ Don’t know

Do not consider retail sweep program accounts (i.e., reserve sweep program
accounts).

Average of monthly totals
in 2020
Number
5.

Wholesale sweep program accounts
(Average of monthly totals in 2020)
Include: Corporate sweep accounts in which funds from your business
accountholders are swept overnight into investment instruments.
Do not include: Checking accounts, NOW accounts, and share draft accounts. Do
not include balances reported in item 1 (transaction deposit accounts) and item 3
(retail sweep program accounts) above, or accounts and balances of any savingstype account not associated with transaction deposit accounts under a sweep
program.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

Balance ($)

Checks
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘Checks’ section in the
‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this set of affiliates where it appears
below. If your institution’s domestic accountholder is the payer, then the payee may be domestic or foreign. If your institution’s domestic
accountholder is the payee, then the payer may be domestic or foreign. Data you provide is strictly confidential and will only be used to
produce aggregate estimates.
This section covers all cleared and settled domestic and cross-border checks drawn on your institution, including third-party
fraudulent checks. Third-party fraudulent checks are defined as those cleared and settled checks that a third party initiated without
the authorization, agreement, or voluntary assistance of an authorized check signer with the intent to deceive for personal gain. For
“on-us” checks, it is considered cleared and settled if funds were made available to the receiving accountholder.
Include: All third-party fraudulent check transactions regardless of whether a loss is incurred.
Do not include: Fraud attempts that were prevented before the check was cleared and settled, fraud attempts that resulted in
frozen funds (funds not made available to the perpetrator), or fraud committed by your institution’s accountholders (first-party fraud).

Check Profile
1.

Did your institution outsource check processing to another
organization (i.e., its “processor”) during calendar year 2020?

❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know

1.a. If your answer is “Yes, in all cases” or “Yes, in some
cases” to item 1 above, are you able to include these
outsourced portion in your answers below?

❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know

❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know

❑
❑
❑
❑
❑

Yes, for all affiliates
Yes, for some affiliates
No
Don’t know
Don’t have any affiliates

If possible, please report your institution’s check volume processed by another
organization. If your answer is “No” to item 1.a above, please report all check
volume processed by your institution and explain in the comments box at the end
of this section.

2.

Are you able to exclude non-check documents from “all checks
drawn on your institution” item 5 below?
Non-check documents are “other” items processed on check sorters (e.g., batch
headers, general ledger tickets, cash-in or cash-out tickets, deposit slips). Even
if you are unable to exclude non-check documents, please report all check
volumes drawn on your institution, including non-check documents.

3.

Are you able to report checks deposited at one affiliate of
your institution but drawn on another affiliate of your
institution as “on-us” volume in item 5.b below?
Some institutions call this “on-we” volume, which should be reported entirely under item 5.b
below if possible. Even if you are unable to report “on-us” volume in item 5.b, please report all
checks drawn on your institution in item 5 below.

4.

Did your institution process checks for an unaffiliated
depository institution as part of a correspondent banking
relationship during calendar year 2020?
As a “correspondent bank,” your institution holds balances for an unaffiliated depository
institution in a due-to account and performs check clearing services on its behalf.

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2021 Depository and Financial Institutions Payments Survey

❑ Yes
❑ No
❑ Don’t know

Checks
Check Payments
5.

Number

Value ($)

Number

Value ($)

Number

Value ($)

Number

Value ($)

Number

Value ($)

Total checks drawn on your institution = 5.a + 5.b
5.a. Checks drawn on your institution for which another
institution was the “bank of first deposit”
5.b. “On-us” checks for which your institution was the “bank of
first deposit”

6.

Total checks drawn on your institution (repeat item 5)
= 6.a + 6.b
6.a. From consumer accounts
6.b. From business/government accounts

7.

Third-party fraudulent checks drawn on your institution

Check Deposits

8.

9.

Total checks deposited at your institution

Third-party fraudulent checks deposited at your institution

Outgoing Returns
Number
10.

Total outgoing and “on-us” returned checks
All checks drawn on your institution that it returned unpaid to another institution or to
your institution’s accountholder.

Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

Value ($)

ACH
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘ACH’ section in the
‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this set of affiliates where it
appears below. If your institution’s domestic accountholder is the payer, then the payee may be domestic or foreign. If your
institution’s domestic accountholder is the payee, then the payer may be domestic or foreign. Data you provide is strictly confidential
and will only be used to produce aggregate estimates.

Definitions:
•
•
•
•
•
•
•

•

Originating Depository Financial Institution (ODFI): The Originating Depository Financial Institution (ODFI) is the financial
institution that initiates and warrants electronic payments through the ACH network (or on-us) on behalf of its customers
Receiving Depository Financial Institution (RDFI): The Receiving Depository Financial Institution (RDFI) is the financial
institution that provides depository account services to individuals and organizations and accepts and posts electronic entries to
those accounts.
Network ACH entries: A network ACH entry is one that is cleared through a network operator (i.e., the Federal Reserve or EPN).
Please consider all network ACH entries, including those for which your institution is both the ODFI and RDFI (i.e., network on-us
ACH entries), and volume sent or received by a correspondent bank on behalf of your institution via a networkoperator.
In-house on-us ACH entries: An in-house on-us ACH entry is one for which your institution is both the ODFI and the RDFIwithout
the use of a network operator (i.e., the Federal Reserve or EPN), for clearing or settlement. In-house on-us entries result in the
movement of funds from one account to another within your institution.
Direct exchange ACH entries: A direct exchange ACH entry is one that is exchanged directly between your institution andanother.
Some institutions call these “direct send” entries. Direct exchange does not include volume sent or received by a correspondent
bank on behalf of your institution. Correspondent volume should be included with Network ACH entries.
Offset entries: An offset ACH entry is an on-us entry used to effect settlement by an ODFI. For example, when acting as ODFI for
one hundred credit entries for $1,000 each for a corporate accountholder, an ODFI might originate a single $100,000 debit entry to
draw funds from the originator’s funding account.
Balanced files: Balanced files contain offsetting entries that automatically credit or debit the customer’s Demand Deposit Account
(DDA) for the debit and/or credit transactions on the file. The debit and credit offset entries should equal the value ofthe credit and
debit originated entries respectively in the received file from the accountholder.
Unbalanced files: Unbalanced files do not have an offsetting entry that automatically credits or debits the customer’s DDA for the
debit and/or credit originated. After receiving the file from the accountholder, the ODFI will then originate the offset entries to
balance the file. Most institutions prefer to receive unbalanced files.

This section covers all cleared and settled domestic and cross-border ACH transfers, including third party fraudulent ACH transactions.
Third-party fraudulent ACH transactions are defined as those cleared and settled ACH transfers that a third party initiated without the
authorization, agreement, or voluntary assistance of an authorized accountholder with the intent to deceive for personal gain. For “onus” ACH transfers, it is considered cleared and settled if funds were made available to the receiving accountholder.
Include: All third-party fraudulent ACH transactions regardless of whether a loss is incurred.
Do not include: Fraud attempts that were prevented before the ACH was cleared and settled, fraud attempts that resulted in frozen
funds (funds not made available to the perpetrator), or fraud committed by your institution’s accountholders (first-party fraud).

ACH PROFILE
1.

Did your institution post transactions from other payment
instruments to your Demand Deposit Account (DDA) system
using your ACH platform during calendar year 2020?

❑ Yes
❑ No
❑ Don’t know

Rather than maintaining an interface between your institution’s DDA system and a
particular transaction processing system (i.e., signature-based debit card or wire
transfer), your institution creates a separate ACH entry to post each of those non-ACH
transactions.

2.

Did your institution originate forward ACH credits (not including
returns or offset entries) during calendar year 2020?
If your answer is "No," please report "No" for item 5 below, and report "0" for items 6,
7, 8, and 9 and their subsets below.

3.

Did your institution originate forward ACH debits (not including
returns or offset entries) during calendar year 2020?
If your answer is "No," please report "0" for items 10,11, and 12.b below (If you do not
originate debit entries, then you will not receive in-house on-us debit entries).
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2021 Depository and Financial Institutions Payments Survey

❑ Yes
❑ No
❑ Don’t know
❑ Yes
❑ No
❑ Don’t know

ACH
4.

Did your institution originate offset ACH debit or credit entries
during calendar year 2020?

❑ Yes
❑ No
❑ Don’t know

4.a. If your answer is “Yes” to item 4 above, are you able to
exclude offset ACH volumes from balanced files in your
answers below?

❑ Yes, volumes below
exclude all offsets
from balanced files
❑ Yes, volumes below
exclude some offsets
from balanced files
❑ No, volumes below include
all offsets from balanced
files

Even if you are not able to exclude all offset volumes from balanced files, please
report the number and value of your institution's forward ACH entries and thirdparty fraud for all items below.

4.b. If your answer is “Yes” to item 4 above, are you able to
exclude offset ACH volumes from unbalanced files in your
answers below?
Even if you are not able to exclude all offset volumes from unbalanced files,
please report the number and value of your institution's forward ACH entries and
third-party fraud for all items below.

5.

Did your institution offer same-day settlement of ACH credits
originations during calendar year 2020?
The effective date for same-day settlement of credits was September 23, 2016.
If your answer is “No,” please report “0” for items 8.a and 9.a below.

❑ Yes, volumes below
exclude all offsets
from unbalanced files
❑ Yes, volumes below
exclude some offsets
from unbalanced files
❑ No, volumes below
include all offsets from
unbalanced files
❑ Yes
❑ No
❑ Don’t know

ACH Originations
6.

Number

Value ($)

Number

Value ($)

Total forward ACH credit entries your institution originated
(ODFI credits) = 6.a + 6.b + 6.c
6.a. Network ACH credit entries originated
6.b. In-house on-us ACH credit entries originated
6.c. Direct exchange ACH credit entries originated

7.

Total forward ACH credit entries your institution originated
(ODFI credits) (repeat item 6) = 7.a + 7.b
7.a. From consumer accounts
7.b. From business/government accounts

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2021 Depository and Financial Institutions Payments Survey

ACH
8.

Number

Value ($)

Number

Value ($)

Number

Value ($)

Number

Value ($)

Number

Value ($)

Number

Value ($)

Total forward ACH credit entries your institution originated
(ODFI credits) (repeat item 6) = 8.a + 8.b
8.a. Same-day settlement
8.b. Non-same-day settlement

9.

Third-party fraudulent forward ACH credit entries your
institution originated (Fraudulent ODFI credits) = 9.a + 9.b
9.a. Same-day settlement
9.b. Non-same-day settlement

10.

Total forward ACH debit entries your institution originated
(ODFI debits)

11.

Third-party fraudulent forward ACH debit entries your
institution originated (fraudulent ODFI debits)

ACH Receipts & Outgoing Returns
12. Total forward ACH debit entries your institution received
(RDFI debits) = 12.a + 12.b + 12.c
12.a. Network ACH debit entries received
12.b. In-house on-us ACH debit entries received
12.c. Direct exchange ACH debit entries received

13. Total forward ACH debit entries your institution received
(RDFI debits) (repeat item 12) = 13.a + 13.b
13.a. From consumer accounts
13.b. From business/government accounts

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2021 Depository and Financial Institutions Payments Survey

ACH
14.

Number

Value ($)

Number

Value ($)

Number

Value ($)

Total forward ACH debit entries your institution received
(RDFI debits) (repeat item 12) = 14.a + 14.b
14.a. Same-day settlement
14.b. Non-same-day settlement

15.

Third-party fraudulent forward ACH debit entries your
institution received (fraudulent RDFI debits) = 15.a + 15.b
15.a. Same-day settlement
15.b. Non-same-day settlement

16.

ACH outgoing debit returns (i.e., debit return entries your
institution originated including “on-us” debit returns)
These are forward ACH debit entries your institution received and were
subsequently returned by your institution, the RDFI.

Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

Wire Transfers
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘Wire Transfers’ section
in the ‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this set of affiliates where it
appears below. Data you provide is strictly confidential and will only be used to produce aggregate estimates.

Wire transfer originations (Outgoing)
Include: All wire transfers originated by your institution’s U.S. domiciled accountholders with either a domestic or foreign beneficiary.
Include funds transfers originated using the large-value systems (i.e., Fedwire and CHIPS). Include payments that your institution’s
accountholders submitted and settled through these systems directly or through a correspondent. Include book transfers (i.e., internal
transfers using your institution’s wire platform).
Do not include: Wire transfers your institution originated on behalf of an unaffiliated depository institution (i.e., correspondent volume).
This section covers all cleared and settled domestic and cross-border wire transfers originated by your institution, including third-party fraudulent
wire transfers. Third-party fraudulent wire transfers are defined as those are cleared and settled wire transfers that a third party initiated without
the authorization, agreement, or voluntary assistance of an authorized accountholder with the intent to deceive for personal gain.
Include: All third-party fraudulent wire transfers regardless of whether a loss is incurred.
Do not include: Fraud attempts that were prevented before the wire transfer was cleared and settled, fraud attempts that resulted in frozen
funds (funds not made available to the perpetrator), or fraud committed by your institution’s accountholders (first-party fraud).

Wire Transfers Originated (Outgoing)
1.

Did your institution originate wires on behalf of an unaffiliated
depository institution during calendar year 2020 (i.e.,
correspondent volume)?

❑ Yes
❑ No
❑ Don’t know

1.a. If your answer is “Yes” to item 1 above, are you able to
exclude these volumes from your answers below?

❑
❑
❑
❑

If your answer is “Yes, in some cases,” please explain in the comments box at
the end of this section. Even if you are unable to exclude these volumes,
please report all wires originated by your institution below.

2.

Yes, in all cases
Yes, in some cases
No
Don’t know

Did an unaffiliated depository institution originate wires on
behalf of your institution during calendar year 2020?

❑ Yes
❑ No
❑ Don’t know

2.a. If your answer is “Yes” to item 2 above, are you able to
include these volumes in your answers below?

❑
❑
❑
❑

If your answer is “Yes, in some cases,” please explain in the comments box at
the end of this section. Even if you are unable to include these volumes,
please report all wires originated by your institution below.

Yes, in all cases
Yes, in some cases
No
Don’t know

Number
3.

Total wire transfer originations (outgoing) = 3.a + 3.b
3.a. Consumer originated wire transfers
3.b. Business/government originated wire transfers

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2021 Depository and Financial Institutions Payments Survey

Value ($)

Wire Transfers
4.

Number

Value ($)

Number

Value ($)

Number

Value ($)

Total wire transfer originations (outgoing) (repeat item 3)
= 4.a + 4.b
4.a. Domestic (U.S.) payee
4.b. Foreign payee

5.

Total wire transfer originations (outgoing) (repeat item 3)
= 5.a + 5.b
5.a. Sent through a network (i.e., Fedwire or CHIPS) or a
correspondent bank
5.b. Book transfers (i.e., internal transfers using your
institution’s wire platform)

6.

Third-party fraudulent wire transfer originations

Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

Debit Cards
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘Debit Cards’ section in
the ‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this set of affiliates where it
appears below. Data you provide is strictly confidential and will only be used to produce aggregate estimates.
The social distancing impacts of the pandemic outbreak during 2020 are widely reported to have affected payment choices. To help the
Federal Reserve identify the impact, this survey requests additional quarterly data on shifts between the in-person and remote channels
as well as person-to-person (P2P) and digital wallet adoption. Your response to these questions will help assure a more complete
picture of the extent and persistence of these changes throughout the year.
This section covers debit card payments from typical transaction or “checking” accounts, and excludes payments from prepaid card
accounts (covered in the ‘General-Purpose Prepaid Cards’ section). Please include all cleared and settled domestic and cross-border
debit card transactions, including third-party fraudulent debit card transactions. Third-party fraudulent debit card transactions are
defined as those are cleared and settled debit card transactions that a third party initiated without the authorization, agreement, or
voluntary assistance of an authorized accountholder or cardholder with the intent to deceive for personal gain.
Include: All third-party fraudulent debit card transactions before any recoveries or chargebacks.
Do not include: Fraud prevented by declining a transaction or fraud committed by your institution’s accountholders (first-party fraud).

1.

Did your institution have debit cards in circulation in 2020 for
which your institution was the issuer?
If your answer is “No,” please report “0” for all items below.

1.a. If your answer is “Yes” to item 1 above, are you able to
exclude general-purpose prepaid cards from all items
below?
General-purpose prepaid card (including payroll prepaid card) should only be
included in the volumes reported in the General-Purpose Prepaid Cards
section of the questionnaire.
If your answer is “Yes, in some cases,” please explain in the comments box at
the end of this section.
If your answer is “No,” please report the combined volumes of debit card
transactions and general-purpose prepaid card transactions for all items
below. Please explain in the comments box at the end of this section.

2.

Did your institution have virtual debit cards in circulation in
2020 for which your institution was the issuer?
Virtual cards are used for online or over the phone purchases and do not require the
accountholder to have a physical card. Virtual cards may provide greater security than
a physical card because they use a unique card number, expiration date, and security
code that is only valid at specific merchants or for a specific amount of time.
If your answer is “Yes”, please include the number of virtual debit card transactions for
all volume items below, but do not include virtual cards in the number of physical cards
in item 3 and its subsets below.

❑ Yes
❑ No
❑ Don’t know
❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know

❑ Yes
❑ No
❑ Don’t know

Average of monthly totals
in 2020
In force
3.

Number of physical debit cards = 3.a + 3.b
(Average of monthly totals in 2020)
Report debit cards associated with transaction deposit accounts reported in the
Institution Profile section.
For cards in force, report only physical cards that had been issued by your institution,
activated by your institution’s accountholders, and had not expired at the end of a
month.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

3.a. Consumer cards
3.b. Business/government cards

15
2021 Depository and Financial Institutions Payments Survey

Debit Cards
4.

Number

Value ($)

Number

Value ($)

Number

Value ($)

Total debit card transactions = 4.a + 4.b
4.a. From consumer accounts
4.b. From business/government accounts

5.

Total debit card transactions (repeat item 4)
= 5.a + 5.b
2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4
5.a. In-person transactions
2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4
5.b. Remote transactions
2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4

6.

Third-party fraudulent debit card transactions
= 6.a + 6.b
6.a. In-person transactions
6.b. Remote transactions

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2021 Depository and Financial Institutions Payments Survey

Debit Cards
7.

Did your institution have contactless debit cards in circulation
in 2020 for which your institution was the issuer?
A contactless card allows customers to purchase products or services via debit
smartcards (also known as chip cards) using RFID technology. To make a contactless
payment, the user simply tap his or her debit card near a POS terminal (an action
sometimes referred to as “tap-and-go” or “tap-and-pay”).

7.a. If your answer is “Yes” to item 7 above, are you able to
exclude contactless card volumes in your answers to
item 9 and its subsets below?
If your answer is “Yes, in some cases,” please explain in the comments box at
the end of this section.
If your answer is “No,” please report the combined debit card contactless and
digital wallet accounts (and associated transactions) for item 8 and its subsets
(and item 9 and its subsets) below, and explain in the comments box at the
end of this section.

❑ Yes
❑ No
❑ Don’t know

❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know

Average of monthly totals
in 2020
New
accounts
8.

Number of active debit card digital wallet accounts
(Average of monthly totals in 2020)
New active digital wallet accounts are accounts from which at least one value
transaction via digital wallet was completed for the first time within a month.
All active digital wallet accounts are accounts from which at least one value
transaction via digital wallet was completed within a month.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

Quarter 1: Jan, Feb, and Mar
(Average of monthly totals in Quarter 1)

Quarter 2: Apr, May, and Jun
(Average of monthly totals in Quarter 2)

Quarter 3: Jul, Aug, and Sep
(Average of monthly totals in Quarter 3)

Quarter 4: Oct, Nov, and Dec
(Average of monthly totals in Quarter 4)

17
2021 Depository and Financial Institutions Payments Survey

All
accounts

Debit Cards
9.

Number

Value ($)

Number

Value ($)

Total debit card digital wallet transactions = 9.a + 9.b
Report all debit card transactions made via a digital wallet, including
tokenized digital wallet.
Include: Digital wallet transactions made by using electronic devices, such as
smartphone, smart watch, or activity tracker, by “tapping” the device at the POS
terminal (i.e., Apple Pay, Samsung Pay, Google Pay, Fitbit Pay, Masterpass).
Also include tokenized digital wallet transactions made by using customer’s payment
credentials saved in a virtual account number. These credentials can be stored either
on a smartphone or in the cloud. When making a purchase, a substitute account
number and a transaction specific code (“token”) are used to process payments. This
can include purchasing items online with a computer or using a smartphone to make a
purchase with a browser or in-app (i.e., Apple Pay, Google Pay, Masterpass, Visa
Checkout, Amex Express Checkout).
Include digital wallet NFC (near field communication) transactions, MST (magnetic
secure transmission) transactions, QR code transactions, barcode transactions, in-app
transactions, or browser transactions.
Do not include: Card-on-file e-commerce transactions (cardholder-initiated or
merchant-initiated) (i.e., installment payment) or transactions made via contactless
cards (i.e., “tap and pay”).

9.a. In-person transactions
Include: Transactions for which an electronic device, such as a smartphone,
smart watch, or activity tracker, was “tapped” to pay at the POS terminal (i.e.,
Apple Pay, Samsung Pay, Google Pay, Fitbit Pay).

9.b. Remote transactions
Include: In-app transactions or browser transactions made with a digital wallet.
Browser transactions include both digital wallets (i.e., Apple Pay, Google Pay,
Samsung Pay) and third-party tokenized digital wallets (i.e., PayPal, Amazon
Pay, Square Restaurants, Visa Checkout, Masterpass).

10.

Total debit card cash-back at the point of sale
Please report only the cash value ($) portion of the cash-back transaction (e.g., if a
customer paid for $100 in goods at the point of sale using a debit card and asked for
$20 in cash back, please report one transaction for Number and $20 for Value in item
10).
Do not include: ATM withdrawals or the amount paid for goods and services.

Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

General-Purpose Prepaid Cards
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘General-Purpose
Prepaid Cards’ section in the ‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this set
of affiliates where it appears below. Data you provide is strictly confidential and will only be used to produce aggregate estimates.
The social distancing impacts of the pandemic outbreak during 2020 are widely reported to have affected payment choices. To help the
Federal Reserve identify the impact, this survey requests additional quarterly data on shifts between the in-person and remote channels
as well as person-to-person (P2P) and digital wallet adoption. Your response to these questions will help assure a more complete
picture of the extent and persistence of these changes throughout the year.
This section covers all cleared and settled domestic and cross-border general-purpose prepaid card transactions, including third-party
fraudulent general-purpose prepaid card transactions. Third-party fraudulent general-purpose prepaid card transactions are cleared
and settled general-purpose prepaid card transactions that a third party initiated without the authorization, agreement, or voluntary
assistance of an authorized accountholder or cardholder with the intent to deceive for personal gain.
Include: All third-party fraudulent general-purpose prepaid card transactions before any recoveries or chargebacks.
Do not include: Fraud prevented by declining a transaction or fraud committed by your institution’s accountholders (first-party fraud).

1.

Did your institution offer its customers general-purpose
prepaid cards issued by another financial institution during
calendar year 2020?

❑ Yes
❑ No
❑ Don’t know

General-purpose prepaid cards include but are not limited to: payroll prepaid cards, openloop gift cards, government-administered open-loop prepaid cards, FSA/HSA medical
cards, and open-loop customer refund and incentive cards.
If your answer is “Yes,” please do not include these cards (or associated transactions) in
your answers below.

2.

Did your institution have general-purpose prepaid cards in
circulation in 2020 for which your institution was the issuer?
Cards issued for prepaid card programs managed by your institution or managed by a third
party for which your institution was the issuer and that route transactions over a debit card
network.

❑ Yes
❑ No
❑ Don’t know

Include: Consumer and business/government general-purpose reloadable prepaid cards,
general-purpose non-reloadable prepaid cards, payroll prepaid cards, governmentadministered general-purpose open-loop prepaid cards, open-loop gift cards, FSA/HSA
medical cards, and open-loop customer refund and incentive cards.
Do not include: Non-prepaid debit cards, ATM or ATM-only cards, credit cards, or closedloop prepaid cards (i.e., prepaid cards that don’t route transactions over a debit card network).
If your answer is “No,” please report “0” for the remainder of this section.

2.a. If your answer is “Yes” to item 2 above, are you able to
include business/government prepaid card volumes in your
answers below?
If your answer is “Yes, in some cases,” please explain in the comments box at
the end of this section. Even if your answer is “No”, please report your data for
all items below and explain in the comment box at the end of this section.

3.

Did your institution have virtual general-purpose prepaid cards
in circulation in 2020 for which your institution was the issuer?
Virtual cards are used for online or over the phone purchases and do not require the
accountholder to have a physical card. Virtual cards may provide greater security than
a physical card because they use a unique card number, expiration date, and security
code that is only valid at specific merchants or for a specific amount of time.
If your answer is “Yes”, please include the number of virtual general-purpose prepaid
card transactions and accounts for all items below, but do not include virtual cards in
the number of physical cards in item 5 below.

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2021 Depository and Financial Institutions Payments Survey

❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know

❑ Yes
❑ No
❑ Don’t know

General-Purpose Prepaid Cards
Average of monthly totals
in 2020
Number
4.

Balance ($)

Total general-purpose prepaid card program accounts
(Average of monthly totals in 2020)
Include: Accounts for both reloadable and non-reloadable general-purpose prepaid
cards for which your institution was the issuer. Also include accounts for generalpurpose prepaid card programs managed by both your institution and a third party.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

Average of monthly totals
in 2020
In force
5.

Number of physical general-purpose prepaid cards
(Average of monthly totals in 2020)
For cards in force, report only physical cards that had been issued by your institution,
activated by your institution’s accountholders, and had not expired at the end of a
month.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

6.

Total general-purpose prepaid card transactions = 6.a + 6.b
2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4
6.a. In-person transactions
2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4
6.b. Remote transactions
2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4
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2021 Depository and Financial Institutions Payments Survey

Number

Value ($)

General-Purpose Prepaid Cards
Number
7.

Value ($)

Third-party fraudulent general-purpose prepaid card
transactions = 7.a + 7.b
7.a. In-person transactions
7.b. Remote transactions

8.

Did your institution have contactless general-purpose prepaid
cards in circulation in 2020 for which your institution was the
issuer?

❑ Yes
❑ No
❑ Don’t know

A contactless card allows customers to purchase products or services via debit
smartcards (also known as chip cards) using RFID technology. To make a
contactless payment, the user simply tap his or her debit card near a POS terminal
(an action sometimes referred to as “tap-and-go” or “tap-and-pay”).

8.a. If your answer is “Yes” to item 8 above, are you able to
exclude contactless card volumes in your answers to
items 10 and its subsets below?
If your answer is “Yes, in some cases,” please explain in the comments box at
the end of this section.
If your answer is “No,” please report the combined general-purpose prepaid
contactless and digital wallet accounts (and associated transactions) for items
9 and its subsets (and item 10 and its subsets) below, and explain in the
comments box at the end of this section.

❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know

Average of monthly totals
in 2020
New
accounts
9.
10.

Number of active general-purpose prepaid card digital wallet
accounts
(Average of monthly totals in 2020)
New active
digital wallet
(Average
of monthly
totals accounts
in 2020) are accounts from which at least one value
transaction via digital wallet was completed for the first time within a month.
All active digital wallet accounts are accounts from which at least one value
transaction via digital wallet was completed within a month.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

Quarter 1: Jan, Feb, and Mar
(Average of monthly totals in Quarter 1)

Quarter 2: Apr, May, and Jun
(Average of monthly totals in Quarter 2)

Quarter 3: Jul, Aug, and Sep
(Average of monthly totals in Quarter 3)

Quarter 4: Oct, Nov, and Dec
(Average of monthly totals in Quarter 4)

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2021 Depository and Financial Institutions Payments Survey

All
accounts

General-Purpose Prepaid Cards
10.

Number

Value ($)

Number

Value ($)

General-purpose prepaid card digital wallet transactions
= 10.a + 10.b
Report all general-purpose prepaid card transactions made via a digital wallet, including
tokenized digital wallet.
Include: Digital wallet transactions made by using electronic devices, such as a
smartphone, smart watch, or activity tracker, by “tapping” the device at the POS
terminal (e.g., Apple Pay, Samsung Pay, Google Pay, Fitbit Pay, Masterpass).
Also include tokenized digital wallet transactions made by using customer’s payment
credentials saved in a virtual account number. These credentials can be stored either
on a smartphone or in the cloud. When making a purchase, a substitute account
number and a transaction specific code (“token”) are used to process payments. This
can include purchasing items online with a computer or using a smartphone to make a
purchase with a browser or in-app (e.g., Apple Pay, Google Pay, Masterpass, Visa
Checkout, Amex Express Checkout).
Include digital wallet NFC (near field communication) transactions, MST (magnetic
secure transmission) transactions, QR code transactions, barcode transactions, in-app
transactions, or browser transactions.
Do not include: Card-on-file e-commerce transactions (cardholder-initiated or
merchant-initiated) (i.e., installment payment), transactions made via contactless cards
(i.e., “tap and pay”).

10.a. In-person transactions
Include: Transactions for which an electronic device, such as a smartphone,
smart watch, or activity tracker, was “tapped” to pay at the POS terminal (i.e.,
Apple Pay, Samsung Pay, Google Pay, Fitbit Pay).

10.b. Remote transactions
Include: In-app transactions or browser transactions made with a digital wallet.
Browser transactions include both digital wallets (i.e., Apple Pay, Google Pay,
Samsung Pay) and third-party tokenized digital wallets (i.e., PayPal, Amazon
Pay, Square Restaurants, Visa Checkout, Masterpass).

11.

General purpose prepaid card cash-back transactions
Please report only the cash value ($) portion of the cash-back transaction (e.g., if a
customer paid for $100 in goods at the point of sale using a general-purpose prepaid
card and asked for $20 in cash back, please report one transaction for Number and
$20 for Value in item 11).
Do not include ATM withdrawals or the amount paid for goods and services.

Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

General-Purpose Credit Cards
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘General-Purpose Credit
Cards’ section in the ‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this set of
affiliates where it appears below. Data you provide is strictly confidential and will only be used to produce aggregate estimates.
The social distancing impacts of the pandemic outbreak during 2020 are widely reported to have affected payment choices. To help the
Federal Reserve identify the impact, this survey requests additional quarterly data on shifts between the in-person and remote channels
as well as person-to-person (P2P) and digital wallet adoption. Your response to these questions will help assure a more complete
picture of the extent and persistence of these changes throughout the year.
This section covers all cleared and settled domestic and cross-border general-purpose credit card transactions, including third-party
fraudulent general-purpose credit card transactions. Third-party fraudulent general-purpose credit card transactions are cleared and
settled general-purpose credit card transactions that a third party initiated without the authorization, agreement, or voluntary assistance
of an authorized accountholder or cardholder with the intent to deceive for personal gain.
Include: All third-party fraudulent general-purpose credit card transactions before any recoveries or chargebacks.
Do not include: Fraud prevented by declining a transaction or fraud committed by your institution’s accountholders (first-party fraud).

1.

Did your institution have general-purpose credit cards in
circulation in 2020 for which your institution was the issuer?
Include: General-purpose credit cards, charge cards, and co-branded cards for which
your institution owns the receivables and that use any one of the four major credit card
networks (i.e., Visa, MasterCard, American Express, and Discover).
If your answer is “No,” please report “0” for all items below.

2.

Did your institution have co-branded credit cards in circulation
in 2020 for which your institution was the issuer?
If your answer is “Yes,” please exclude “internal” (closed-loop, not using one of the
above four major credit card networks) volumes from items 8, 9, 10, and 13 and their
subsets and report “internal” volumes in item 7 below. Please include “external” (openloop, using one of the above four major credit card networks) volumes in your answers
to items 8, 9, 10, and 13 and their subsets below.
If your answer is “No”, please report “0” for item 7 below.

2.a. If your institution had “internal” (closed-loop, not using one
of the above four major credit card networks) co-branded
credit card transactions, are you able to exclude these
volumes from your answers to items 8, 9, 1, and 13 and
their subsets below?

❑ Yes
❑ No
❑ Don’t know

❑ Yes, our institution has
“internal” (closed-loop, not
using one of the four major
credit card networks) cobranded credit cards
❑ Yes, our institution has
“external” (open-loop, using
one of the four major credit
card networks) co-branded
credit cards
❑ Yes, our institution has both
“internal” and “external” cobranded credit cards
❑ No
❑ Don’t know
❑
❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know
Not applicable

If your answer is “Yes, in some cases,” please explain in the comments box at
the end of this section. Even if your answer is “No”, please report data for items
8, 9, 10, and 13 and their subsets below and explain in the comments box at the
end of this section.

3.

Did your institution have virtual general-purpose credit cards
in circulation in 2020 for which your institution was the
issuer?
Virtual cards are used for online or over the phone purchases and do not require the
accountholder to have a physical card. Virtual cards may provide greater security
than a physical card because they use a unique card number, expiration date, and
security code that is only valid at specific merchants or for a specific amount of time.
If your answer is “Yes”, please include the number of virtual general-purpose credit
card transactions and accounts for all items below, but do not include virtual cards in
the number of physical cards in item 6 and its subsets below.

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2021 Depository and Financial Institutions Payments Survey

❑ Yes
❑ No
❑ Don’t know

General-Purpose Credit Cards
Average of monthly totals
in 2020
Number
4.

Balance ($)

Total general-purpose credit card accounts = 4.a + 4.b
(Average of monthly totals in 2020)
Please report account totals, not cards (e.g., if a customer and their spouse both have a
card under the same account, please report as 1 account).
Include: All general-purpose credit card accounts including zero-balance active
accounts with a credit line and the ability to transact.
Do not include: Closed accounts.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

4.a. Consumer accounts
4.b. Business/government accounts
Average of monthly totals
in 2020
Number
5.

Balance ($)

Consumer general-purpose credit card accounts
(repeat item 4.a) = 5.a + 5.b + 5.c + 5.d
(Average of monthly totals in 2020)
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

5.a. With zero balance (no current balance, no revolving
balance)
5.b.
5.b. With current balance only (nonzero current balance, no
revolving balance)

0.00

5.c. With revolving balance only (no current activity)
5.d. With current and revolving balances = 5.d.1 + 5.d.2
5.d.1. Current balance
5.d.2. Revolving balance
Average of monthly totals
in 2020
In force
6.

Number of physical general-purpose credit cards = 6.a + 6.b
(Average of monthly totals in 2020)
For cards in force, report only cards that had been issued by your institution,
activated by your institution’s accountholders, and had not expired at the end of a
month.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

6.a. Consumer cards
6.b. Business/government cards
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2021 Depository and Financial Institutions Payments Survey

General-Purpose Credit Cards
7.

8.

Number

Value ($)

Number

Value ($)

Number

Value ($)

Total general-purpose co-branded credit card non-network
transactions (“internal” closed-loop transactions)

Total general-purpose credit card network transactions
= 8.a + 8.b
8.a. From consumer accounts
8.b. From business/government accounts

9.

Total general-purpose credit card network transactions
(repeat item 8) = 9.a + 9.b
Include: All network transactions made with general-purpose credit cards, charge
cards, or co-branded cards (network volume) issued by your institution.
Do not include: General-purpose credit card non-network transactions (e.g., balance
transfers, convenience checks), co-branded credit card “internal” closed-loop
transactions, or cash advances.

2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4
9.a. In-person transactions
2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4
9.b. Remote transactions
2020 - Quarter 1
2020 - Quarter 2
2020 - Quarter 3
2020 - Quarter 4

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2021 Depository and Financial Institutions Payments Survey

General-Purpose Credit Cards
Number
10.

Value ($)

Third-party fraudulent general-purpose credit card network
transactions = 10.a + 10.b
Include: All third-party fraudulent network transactions made with general-purpose
credit cards, charge cards, or co-branded cards (network volume) issued by your
institution.
Do not include: Third-party fraudulent general-purpose credit card non-network
transactions (e.g., balance transfers, convenience checks), co-branded credit card
“internal” closed-loop transactions, or cash advances.

10.a. In-person transactions
10.b. Remote transactions
11.

Did your institution have contactless general-purpose credit
cards in circulation in 2020 for which your institution was the
issuer?

❑ Yes
❑ No
❑ Don’t know

A contactless card allows customers to purchase products or services via debit
smartcards (also known as chip cards) using RFID technology. To make a contactless
payment, the user simply tap his or her debit card near a POS terminal (an action
sometimes referred to as “tap-and-go” or “tap-and-pay”).

11.a. If your answer is “Yes” to item 11 above, are you able to
exclude contactless card volumes in your answers to
item 13 and its subsets below?
If your answer is “Yes, in some cases,” please explain in the comments box at
the end of this section.
If your answer is “No,” please report the combined general-purpose credit card
contactless and digital wallet accounts (and associated transactions) for item
12 and its subsets (and item 13 and its subsets) below, and explain in the
comments box at the end of this section.

❑
❑
❑
❑

Yes, in all cases
Yes, in some cases
No
Don’t know

Average of monthly totals
in 2020
New
All
accounts
accounts
12.
13.

Number of active general-purpose prepaid card digital wallet
accounts
(Average of monthly totals in 2020)
New active
digital wallet
(Average
of monthly
totals accounts
in 2020) are accounts from which at least one value
transaction via digital wallet was completed for the first time within a month.
All active digital wallet accounts are accounts from which at least one value
transaction via digital wallet was completed within a month.
Average of monthly totals means the average of end-of-month totals for each of the
months in 2020.

Quarter 1: Jan, Feb, and Mar
(Average of monthly totals in Quarter 1)

Quarter 2: Apr, May, and Jun
(Average of monthly totals in Quarter 2)

Quarter 3: Jul, Aug, and Sep
(Average of monthly totals in Quarter 3)

Quarter 4: Oct, Nov, and Dec
(Average of monthly totals in Quarter 4)

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2021 Depository and Financial Institutions Payments Survey

General-Purpose Credit Cards
Number
13.

Total general-purpose credit card digital wallet transactions
= 13.a + 13.b
Report all general-purpose credit card transactions made via a digital wallet, including
tokenized digital wallet.
Include: Digital wallet transactions made by using electronic devices, such as a
smartphone, smart watch, or activity tracker, by “tapping” the device at the POS
terminal (e.g., Apple Pay, Samsung Pay, Google Pay, Fitbit Pay, Masterpass).
Also include tokenized digital wallet transactions made by using customer’s payment
credentials saved in a virtual account number. These credentials can be stored either
on a smartphone or in the cloud. When making a purchase, a substitute account
number and a transaction specific code (“token”) are used to process payments. This
can include purchasing items online with a computer or using a smartphone to make a
purchase with a browser or in-app (e.g., Apple Pay, Google Pay, Masterpass, Visa
Checkout, Amex Express Checkout).
Include digital wallet NFC (near field communication) transactions, MST (magnetic
secure transmission) transactions, QR code transactions, barcode transactions, in-app
transactions, or browser transactions.
Do not include: Card-on-file e-commerce transactions (cardholder-initiated or
merchant-initiated) (i.e., installment payment), transactions made via contactless cards
(i.e., “tap and pay”).

13.a. In-person transactions
Include: Transactions for which an electronic device, such as a smartphone,
smart watch, or activity tracker, was “tapped” to pay at the POS terminal (i.e.,
Apple Pay, Samsung Pay, Google Pay, Fitbit Pay).

13.b. Remote transactions
Include: In-app transactions or browser transactions made with a digital wallet.
Browser transactions include both digital wallets (i.e., Apple Pay, Google Pay,
Samsung Pay) and third-party tokenized digital wallets (i.e., PayPal, Amazon
Pay, Square Restaurants, Visa Checkout, Masterpass).

Please provide any comments in the box below:

27
2021 Depository and Financial Institutions Payments Survey

Value ($)

Cash
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘Cash’ section in the
‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this set of affiliates where it appears
below. Data you provide is strictly confidential and will only be used to produce aggregate estimates.
This section covers all cleared and settled domestic and cross-border ATM cash withdrawal transactions, including third-party
fraudulent ATM cash withdrawal transactions. Third-party fraudulent ATM cash withdrawal transactions are cleared and settled ATM
cash withdrawal transactions that a third party initiated without the authorization, agreement, or voluntary assistance of an authorized
accountholder or cardholder with the intent to deceive for personal gain. All transactions are considered cleared and settled if cash was
paid out.
Include: All third-party fraudulent ATM withdrawal transactions before any recoveries or chargebacks.
Do not include: Fraud prevented by declining a transaction or fraud committed by your institution’s accountholders (first-party fraud).

Cash Withdrawals
1.

Number

Value ($)

Number

Value ($)

Number

Value ($)

Number

Value ($)

Total cash withdrawals from your institution
= 1.a + 1.b + 1.c + 1.d
1.a. Over-the-counter cash withdrawals
Cash withdrawals made at bank lobby teller window or drive-through teller.

1.b. Cash orders at wholesale vaults
Cash withdrawals handled through armored couriers including vaults operated by
your institution or outsourced to an armored couriers or other third-party vault
operator.

1.b. Cash withdrawals made at remote currency management
terminals
Cash withdrawals made at RCMTs at merchant customer locations.

1.c. Total ATM cash withdrawals (your institution’s
accountholder, any ATM)

2.

Total cash withdrawals from your institution (repeat item 1)
= 2.a + 2.b
2.a. From consumer accounts
2.b. From business/government accounts

3.

Total ATM cash withdrawals (your institution’s
accountholder, any ATM) (repeat item 1.d) = 3.a + 3.b
3.a. Domestic ATM withdrawals (your institution’s
accountholder, any ATM in the U.S.)
3.b. Cross-border ATM withdrawals (your institution’s
accountholder, any ATM outside the U.S.)

4.

Third-party fraudulent ATM cash withdrawals (your
institution’s accountholder, any ATM)

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2021 Depository and Financial Institutions Payments Survey

Cash
Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey

Alternative Payment Initiation Methods
Note: Please use your best available information to complete the survey for full calendar year 2020, including data for all affiliates.
Please provide data for the domestic (all U.S. states and territories) accounts held at affiliates specified for the ‘Alternative Payment
Initiation Methods’ section in the ‘Affiliates’ section of the questionnaire. (Review if necessary). Please interpret ‘your institution’ as this
set of affiliates where it appears below. Data you provide is strictly confidential and will only be used to produce aggregate estimates.
The social distancing impacts of the pandemic outbreak during 2020 are widely reported to have affected payment choices. To help the
Federal Reserve identify the impact, this survey requests additional quarterly data on shifts between the in-person and remote channels
as well as person-to-person (P2P) and digital wallet adoption. Your response to these questions will help assure a more complete
picture of the extent and persistence of these changes throughout the year.
This section covers all cleared and settled domestic and cross-border online or mobile bill payments and person-to-person (P2P)
transfers originated by your institution’s consumer accountholders, including third-party fraudulent P2P transfer originations. Third-party
fraudulent P2P transfer originations are cleared and settled P2P transfer originations that a third party originated without the
authorization, agreement, or voluntary assistance of an authorized accountholder or cardholder with the intent to deceive for personal
gain.
Include: All third-party fraudulent P2P transfer originations before any recoveries or chargebacks.
Do not include: Fraud prevented by declining a transaction or fraud committed by your institution’s accountholders (first-party fraud).

1.

Did your institution offer online or mobile consumer bill
payments during calendar year 2020?
Include: Bill payment transactions made from consumer
accounts at your institution and initiated via your institution’s
website or mobile application.
Do not include: Payments made through the biller’s website.
If your answer is “No,” please report “0” for item 2 below.

❑ Yes
❑ No
❑ Don’t know

Number
2.

Total online or mobile bill payment transactions initiated by
your institution’s consumer accountholders
Include: Online or mobile consumer bill payments initiated through your
institution’s bill payment platform.
Do not include: Bill payment transactions initiated through a different medium
(e.g., Zelle).

3.

Did your institution offer an online or mobile person-to-person
(P2P) funds transfer system during calendar year 2020?
Include: P2P transfer originations made from consumer accounts at your institution and
initiated via your institution’s website or mobile application.
Do not include: Transfers made through an external party’s website such as Venmo or
Popmoney.
If your answer is “No,” please report “0” for items 4, 5, and 6 below.

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2021 Depository and Financial Institutions Payments Survey

❑ Yes
❑ No
❑ Don’t know

Value ($)

Alternative Payment Initiation Methods
Average of monthly totals
in 2020
New
All
accounts
accounts
4.
5.

Number of active online or mobile person-to-person (P2P)
transfer accounts
(Average of monthly totals in 2020)
New active
P2P digital
wallet
accounts are accounts from which at least payment
(Average
of monthly
totals
in 2020)
was sent via your institution’s P2P transfer platform for the first time within a month.
All active P2P digital wallet accounts are accounts from which at least one payment
was sent via your institution’s P2P transfer platform within a month.
Average of monthly totals means the average of end-of-month totals for each of
the months in 2020.

Quarter 1: Jan, Feb, and Mar
(Average of monthly totals in Quarter 1)

Quarter 2: Apr, May, and Jun
(Average of monthly totals in Quarter 2)

Quarter 3: Jul, Aug, and Sep
(Average of monthly totals in Quarter 3)

Quarter 4: Oct, Nov, and Dec
(Average of monthly totals in Quarter 4)

5.

Number

Value ($)

Number

Value ($)

Total online or mobile person-to-person (P2P) transfer
originations
Include: P2P transfer originations made from consumer accounts at your institution
and initiated via your institution’s website or mobile application.
Do not include: Transfers made through an external party’s website such as Venmo
or Popmoney.

6.

Third-party fraudulent online or mobile person-to-person
(P2P) transfer originations
Include: Third-party fraudulent P2P transfer originations made from consumer
accounts at your institution and initiated via your institution’s website or mobile
application.
Do not include: Third-party fraudulent transfers made through an external party’s
website such as Venmo or Popmoney.

Please provide any comments in the box below:

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2021 Depository and Financial Institutions Payments Survey