Baldrige Perception Survey

BALDRIGE PERCEPTION SURVEY

OMB Control No. 0693-0033
Expiration Date: 07/31/2022
In an ongoing attempt to improve our products and services and raise awareness of
the value of Baldrige resources and the award to benefit both the Baldrige Program
and Baldrige Award recipients, we are asking you to complete a very simple yes/no
survey. The survey seeks your perceptions of how Baldrige resources may have
impacted your organization in the following key areas of performance. This survey is
intended to help us affirm the value of Baldrige resources, especially to our
stakeholders, parent organization, and Presidential Administrations.
Please note: Not all survey questions below may be appropriate to your organization,
but we appreciate your answers in response to those that are appropriate. Please
skip any question that is not applicable.

SURVEY QUESTIONS
1. Do you believe that use of the Baldrige framework and related products/services has
improved your organization's job growth?
YES
NO

2. Do you believe that use of the Baldrige framework and related products/services has
improved your organization's workforce satisfaction or engagement?

YES
NO

3. Do you believe that use of the Baldrige framework and related products/services has
improved your organization's workforce retention?
YES
NO

4. Do you believe that use of the Baldrige framework and related products/services has
improved your organization's customer/patient/student satisfaction or engagement?
YES
NO

5. Do you believe that use of the Baldrige framework and related products/services has
improved your organization’s customer/patient/student retention?
YES
NO

6. If applicable, do you believe that use of the Baldrige framework and related
products/services has improved your organization’s patient safety?
YES
NO

7. Do you believe that use of the Baldrige framework and related products/services has
improved your organization’s business results, health care outcomes, or educational
outcomes?
YES
NO

8. Do you believe that use of the Baldrige framework and related products/services has
improved your organization’s community support/relationships?
YES
NO

9. Do you believe that use of the Baldrige framework and related products/services has
improved your organization’s ethics/governance?
YES
NO

10. Do you believe that use of the Baldrige framework and related products/services has
improved your organization’s strategic planning?
YES
NO

11. Do you believe that use of the Baldrige framework and related products/services has
improved your organization’s operational efficiency/cost savings?
YES
NO

12. Do you believe that use of the Baldrige framework and related products/services has
improved your organization’s revenue/market growth?
YES
NO

13. Would you like to add anything else about your perception of the impact of the Baldrige
framework and related products/services on your organization?

14. OPPORTUNITY: Would your senior leaders be interested in hosting or speaking to the
Baldrige Executive Fellows?
Yes
No
Please provide me with more information on this.

PAPERWORK REDUCTION ACT (PRA)
A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be
subject to a penalty for failure to comply with an information collection subject to the requirements of the
Paperwork Reduction Act of 1995 unless the information collection has a currently valid OMB Control Number.
The approved OMB Control Number for this information collection is 0693-0033. Without this approval, we could
not conduct this survey/information collection. Public reporting for this information collection is estimated to be
approximately 15 minutes per response, including the time for reviewing instructions, searching existing data
sources, gathering and maintaining the data needed, and completing and reviewing the information collection. All
responses to this information collection are voluntary. Send comments regarding this burden estimate or any other
aspect of this information collection, including suggestions for reducing this burden to:
National Institute of Standards and Technology
Attn: Robert Fangmeyer, Director Baldrige Program
100 Bureau Drive, Stop 1020
Gaithersburg, MD 20899
robert.fangmeyer@nist.gov