My Access Help Document

MyAccess External User
Registration

e e al iation
ini t ation

Job Aid Contents
External User Registration Overview............................... 1
External User Registration with Identity Verification...... 1
Last 4 Digits of SSN Verification.................................... 2
Occupancy Verification ................................................... 3
Government Issued ID Verification................................. 5
Tips & Tricks .................................................................. 6
Technical Support ........................................................... 7

External User Registration Overview
An “External User” is a person who is not a credentialed
federal user in possession of a Personal Identity
Verification (PIV) card or a Common Access Card
(CAC), and requires access via the Internet to an FAA
application. Based upon the security level of the
application, external users registering with MyAccess
may only be required to provide name and email
address or may be required to verify their identity by
providing personal identifiable information (PII) such as a
government issued ID or combination of other
identifiable attributes such as last 4 digits, home address,
and mobile number. If requested, any collected PII will be
used to verify the individual’s identity and then destroyed.
Upon successful registration, external users will be
prompted to complete account setup by establishing a
password and a second factor authentication method
such as a one-time password sent to a phone or an
authentication app. With proper authorization, this
account may be used to access multiple FAA
applications.

If you arrived at this registration form from a particular
application, the referring application name will be
preselcted under “You are registering for the access to
the application” dropdown field. In the example above,
the user is trying to register for ‘Pilot Record Database
(PRD)’ application. In any case, if drop down field for
“You are registering for the access to the application”
does not have any preselcted value, then the user is
required to select respective application for which they are
trying to register.

External User Registration with Identity
Verification
1. Review the disclaimers before proceeding with the
form.

2. Red asterisks identify all the required information
on the screen.

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On the same form you will enter your first name, last
name, and email address. The email address CAN NOT
be a federal department or agency); it must be a valid
personal email address that you currently have access to.

result in an identity verification failure. The mobile
phone number provided will only be used for
identity verification. It must be registered in you or
your family’s name. After filling out the form click on
Confirm Information.

Select either Last 4 digits of your SSN or Capture
Government issued ID document as a method of identity
verification.
Next on the same screen click, I’ not a robot and select
the options specific to the question asked by reCAPTCHA
and click VERIFY.

Note: If Identity Verification fails due to SSN Match
failure OR due to failure of Mobile Phone as well as
residency validation then the option to verify identity
through Government Issued ID document using
mobile phone will be presented. Proceed with
Government Issued ID Verification (Step 2).

After successful validation, click Submit to proceed.

If Identity Verification fails due to inadequate
Mobile Phone match, then occupancy verification is
presented upon clicking Continue. Proceed with
Occupancy Verification (Step 1).

3. If Last 4 digit of your SSN option is selected,
continue with the Last 4 Digits of SSN Verification
Section.
4. If Capture Government issued ID document
using mobile phone option is selected, continue
with Government Issued ID Verification Section.

Last 4 Digits of SSN Verification

1. In addition to the last 4 digits of your SSN, additional
information such as Residential Address, Mobile
Phone, and Date of Birth is required. You must use
your home address, using your work address will

2. If your identity validation is successful, then the
option to receive one-time pin through either SMS
or Voice is presented.

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4. After successful OTP verification and identity
verification, instructions to complete account
registration will be presented.

3. You will receive a One Time PIN (OTP) on the
mobile phone you provided. Enter the OTP in
Please Enter PIN field and click Confirm
Information.

5. An email will be sent with an Account Activation
link to complete registration process. Click the link
located in the email to complete the remainder of
the registration process for MyAccess.

Occupancy Verification

Note: There are a limited number of attempts available to
confirm the PIN.

1. From Last 4 digits of SSN Verification, if
verification fails due to inadequate Mobile Phone
records then Occupancy Verification is presented
upon clicking the Continue button.

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2. The option to edit and confirm information is
presented.

4. After successful identity verification, instructions to
complete account registration will be presented.
3. Questions relevant to your PII will be presented
with multiple choice answers. Select the
appropriate answer for each question and click
Confirm Information
5. An email will be sent with an Account Activation
link to complete registration process. Click the link
located in the email to complete the remainder of
the registration process for MyAccess.

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3. You must provide a valid Mobile number to receive
a text message to complete the government issued
ID photo capture. Click Continue on Mobile to
receive a text message.

Government Issued ID Verification

1. Selection of Country is required for Government
issued ID verification.

Note: It is recommended to close all browser
session before you begin the government issued
ID photo capture.
4. Click on the URL in the text message to begin the
photo capture. The Capture & Compare page
loads, click on Start to begin the process.

2. Driver’s License, Passport, or Government issued
Identification Card must be selected as one of the
option to perform identity verification.

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5. Click on Capture Using Your Phone Camera to
allow the verification tool to access your phone
camera.

Tips & Tricks
Government issued ID image capture preparation tips:
1. Ensure your camera lens is clean and
unobstructed.
2. If you have a protective case which covers your
camera lens, please remove it before
proceeding.
6. Repeat the process to capture the Back side of the
government issued ID and Facial snapshot (selfie)
Refer Tips & Tricks Section
7. If Quality and Face detection checks are green, click
on Save and Next or else select Retry until notified
of a quality image capture. Select Save and Next.
Notification of successful upload will be presented.

8. Click on Confirm Information. After successful
identity verification, instructions to complete account
registration will be presented.

Image capture process:
1. Lay your government issued ID on a flat surface.
2. Hold your camera 4 to 6 inches straight over
your ID.
3. Follow the onscreen directions to capture your
images.
4. Refer to the following examples for best results.
Acceptable Image
Entire image captured, with all 4 corners, nothing
blocking the image, no blur, and no glare.

Must show all four corners of card
Ensure the full document is in the frame – extra
background is fine, as long as you get all 4 corners.

9. An email will be sent with an Account Activation
link to complete registration process. Click the link
located in the email to complete the remainder of the
registration process for MyAccess.
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Must not be covered in any way
Ensure there is nothing obstructing the image. Avoid
holding in your hands for this reason.

Must not be blurry
Do not move the camera while taking the picture.
Consider cleaning your phone’s camera lens before
capture.

Must not have glare from direct light
Avoid using a flash when capturing the image. Avoid
harsh overhead lights – natural light is best.

Technical Support
For technical assistance, please contact:
To confirm your identity, you will next take a picture of
yourself. Our solution will use AI to compare your face to
the headshot from your government issued ID, ensuring
that you are who you claim to be, and protect your
account.
1. Remove your glasses, hat, and mask.
2. Ensure your hair is not blocking your face.
3. Hold your camera 7 to 10 inches straight out
from your face.
4. Avoid sharp light on your face – natural light is
best.
5. Hold the camera steady to avoid blur.
6. Ensure your face takes up the majority of the
photo.

MyIT Service Center
Email: helpdesk@faa.gov
Phone: 1-844-FAA-MyIT (322-6948)

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