Quality Survey Cover Letter Template

COMMISSIONER FOR PATENTS
{DATE}

{NAME}
{FIRM]
{ADDRESS1]
{ADDRESS2}
{CITY, STATE ZIP}

Dear {NAME} :
In an effort to improve the way we measure the quality of the patent examination process, the United States Patent and Trademark
Office (USPTO) is conducting a Quality Survey. I am writing to strongly encourage your participation in this study.
Survey Instructions
You were randomly selected to complete this survey from our database of customers. Because this is a panel survey, you may be
selected one additional time to complete the survey again within the next year. The reason we ask some of our customers to complete
the survey more than once is so we can measure whether the quality of patent examinations is changing.
Although this is a paper survey, you also have the option of responding to the survey over the Internet. To take the Internet survey,
enter the URL www.uspto-qs.org. Once you are at the website, enter:
Username: {UID}
Password: {PWD}
to begin the survey. Then, follow the instructions on the screen.
If you complete the Internet survey, please discard your copy of the paper survey. Otherwise, please complete the paper survey and
return it in the postage paid envelope to Westat, the research firm administering this survey for us. Your prompt response to the
survey either by Internet or mail is greatly appreciated.
Privacy
Be assured that all of your responses, either collected over the Internet or by mail, will be used for internal analysis only and no
identifying information about you will be linked to the results. Because you are a valued customer to the USPTO, your feedback is
very important to us and will be used to guide our future action planning.
Use of Survey Results
The purpose of this survey is to obtain feedback on the quality of USPTO patent examination procedures from the customers’ point of
view, and to use that feedback to target areas for examiner training and other activities to improve the patent examination process.
Questions?
If you have any questions about this study, please call Sushama Rajapaksa at Westat at 1-888-516-1169 or send an email to
USPTO-QS@westat.com. If you would like to speak to someone at USPTO, please call Martin Rater at 571-272-5966.
Thank you in advance for your help.
Sincerely,
{NAME}

P.O. Box 1450, Alexandria, VA 22313-1450 www.uspto.gov