Survey FSIEX Customer Relationship Survey

FSI/EX Customer Relationship Survey
Survey Flow
Start of Block: Default Question Block
Title
FSI/EX Customer Relationship Survey

Q0 FSI/EX values your participation in this evaluation and will use the results for continuous
quality improvement. All feedback is confidential and will be presented in aggregate.
OMB Control Number:
Estimated Time: 10 minutes
Public reporting burden for this collection of information is estimated to average ten minutes per
response, including time required for searching existing data sources, gathering the necessary
documentation, providing the information and/or documents required, and reviewing the final
collection. You do not have to supply this information unless this collection displays a currently
valid OMB control number. If you have comments on the accuracy of this burden estimate
and/or recommendations for reducing it, please send them to: fsidldreq@state.gov.

QWork0 Work Information

Work Intro Before you complete the survey, please provide some information about your
position and your device usage.

Page 1 of 44

Q0.1 Which of the following best describes your position?

o Foreign Service/GS (1)
o Foreign Service/GG (6)
o Civil Service/GS (2)
o Civil Service/GG (4)
o Contractor (5)
Q0.2 What device(s) do you use to accomplish your job in a remote/hybrid work environment?
(Select all that apply.)

▢
▢
▢
▢
▢

Department-issued laptop (1)
Department-issued mobile phone (2)
Department-issued external camera (3)
Personal laptop (4)
Personal mobile phone (5)

Q0.3 If you use personal devices, please explain why.
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QEX0 Office of the Executive Director
Please provide feedback for FSI/EX.

Q1 1. How familiar are you with the products and services that FSI/EX divisions/offices provide?

o Very Familiar (1)
o Familiar (2)
o Unfamiliar (3)
Q2 2. How would you rate your overall satisfaction with FSI/EX in the following areas?
Very
Satisfied
(1)
Commitment to
customer
service (1)
Administrative
practices (2)
Ability to
provide
valuable
product/service
information (3)
Making
information
about EX's
products and
services easy
to find (4)

Satisfied
(2)

Neutral
(3)

Dissatisfied
(4)

Very
Dissatisfied
(5)

No
Opinion
(6)

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

Page 3 of 44

Q3 3. What influenced your response about FSI/EX's commitment to customer
service? Please provide any details that would help us understand your experience. Please
leave the response blank if you do not have feedback.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Q4 4. What influenced your response about FSI/EX's administrative practices? Please
provide any details that would help us understand your experience. Please leave the response
blank if you do not have feedback.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Q5 5. What influenced your response about FSI/EX's ability to provide valuable information
about its products and services? Please provide any details that would help us understand
your experience. Please leave the response blank if you do not have feedback.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 4 of 44

Q6 6. What influenced your response about the ease of finding information regarding
FSI/EX's products and services? Please provide any details that would help us understand your
experience. Please leave the response blank if you do not have feedback.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Q7 7. Please enter your name and contact information if you would like an FSI/EX
representative to contact you about your concerns.

o Name (1) ________________________________________________
o Work email (2) ________________________________________________
Q8 8. Would you like to provide feedback for individual FSI/EX Divisions/Offices?

o Yes (1)
o No (2)
Skip To: End of Survey If 8. Would you like to provide feedback for individual FSI/EX Divisions/Offices? =
No

End of Block: Default Question Block
Start of Block: Block 0 Select division
If Yes -go to Q9. The question allows users to select the respective FSI/EX
divisions/offices for which they want to provide feedback. Once they select the
divisions/offices, the next branches them to the specific questions for each FSI/EX
division/office.

Page 5 of 44

Q9 Select each Division/Office for which you would like to provide additional feedback.
Note: You will not be able to return to this page once you have made your selections. Please
make all selections at this time.

▢

Acquisitions (FSI/EX/ACQ) Acquisitions Guidance, Solicitations and Awards,
COR Guidance, Purchase Card Assistance (1)

▢

Audio Visual (FSI/EX/AV) Printing/Copiers, Photography, Video,
ePublications, EdTech Innovation Lab, Classroom/Instructor Support (2)

▢

Office of Budget and Management (FSI/EX/BUD) Budget
Formulation/Execution (Bureau Resource Request, FinPlan Creation, Congressional
Budget, etc.); Honoraria Payments; Tuition Determination; Invoicing/Payments; Financial

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Policy (Definition and Execution); MOAs, MOUs, and IAA Preparation; Travel Authorizations
and Vouchering (3)

▢

Digital Learning Division (FSI/EX/DLD) Course Update/Design/Development,
Audio Recording Services, Stephen B. Low Information Center, Instructor Training,
Educational Technology and Support (15)

▢

Educational Delivery Systems (FSI/EX/EDS) FSI Business Applications,
Zoom for Government, Central Evaluation System, FSiLearn (16)

▢

General Services Office (FSI/EX/GSO)
eSupplies, GSO Work Orders, Room
Reservations/Set-ups, Furniture, Parking, Moving/Logistics, Property (17)

▢

Human Resources (FSI/EX/HR)
Civil Service HR Support, Foreign Service
HR Support, Recruitment and Staffing, Professional Development, Performance
Management Support, Awards, Training, Badging (18)

▢

Office of Management Information Systems (FSI/EX/OMIS) Desktop/Laptop
Support, Wi-Fi, Mobile Device Support, Student Support, Network Engineering/Security
(19)

▢

Office of the Registrar (FSI/EX/REG)
Student Services, Enrollment, Data
Request, Student Travel, Student Timekeeping (20)

▢

Space Planning Office (FSI/EX/SPO) Space Management/Optimization,
Construction Renovation (21)

▢

Training Management Systems (FSI/EX/TMS)
FSI Web and SharePoint
Support, Student Information System Support, Student Training Management System
Support, Automation/Applications/Innovations (22)
End of Block: Block 0 Select division

Page 7 of 44

The following are the specific questions for each FSI/EX office/division. The user will
only see the questions for the division/office they selected. The user is not required to
elect all the divisions/offices. The expectation is that the aaverage user will select
between one and three offices/divisions.

Start of Block: Block 1 ACQ
ACQ0 Acquisitions (FSI/EX/ACQ)
Please provide feedback for FSI/EX/ACQ.

ACQ1.0 1. Was your customer experience with FSI/EX/ACQ:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (2)

o
o
o

o
o
o

Page 8 of 44

ACQ1.1 2. Please rate your overall satisfaction with FSI/EX/ACQ's ability to provide the
following services. If you have not used the service, select N/A.
Very
Satisfied
(1)
Acquisitions
Guidance
(e.g., about
rules,
policies,
procedures,
EOY
deadlines)
(1)
Solicitation
and Awards
(2)
COR
Guidance
(7)
Purchase
Card
Assistance
(8)

Satisfied
(2)

Neutral (7)

Dissatisfied
(8)

Very
Dissatisfied
(9)

N/A (10)

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

ACQ1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
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ACQ1.3 4. Please rate your overall satisfaction with FSI/EX/ACQ's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
ACQ1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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Page 10 of 44

ACQ1.5 6. Please rate your overall satisfaction with FSI/EX/ACQ's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
ACQ1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
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________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Block 1 ACQ
Start of Block: Block 2 AV

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AV0 Audio Visual (FSI/EX/AV)
Please provide feedback for FSI/EX/AV.

AV1.0 1. Was your customer experience with FSI/EX/AV:
Yes (1)

No (2)

o
o
o

o
o
o

Timely (1)
Accurate (2)
Pleasant (3)

AV1.1 2. Please rate your overall satisfaction with FSI/EX/AV's ability to provide the following
services. If you have not used the service, select N/A.
Very
Satisfied
(1)
Printing/Copiers (2)
Photography (7)
Video (8)
ePublications (12)
EdTech Innovation
Lab (14)
Classroom/Instructor
Support (15)

o
o
o
o
o
o

Satisfied
(2)

o
o
o
o
o
o

Neutral
(7)

o
o
o
o
o
o

Dissatisfied
(8)

o
o
o
o
o
o

Very
Dissatisfied
(9)

o
o
o
o
o
o

N/A
(10)

o
o
o
o
o
o

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AV1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

AV1.3 4. Please rate your overall satisfaction with FSI/EX/AV's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
AV1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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Page 13 of 44

AV1.5 6. Please rate your overall satisfaction with FSI/EX/AV's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
AV1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
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________________________________________________________________
________________________________________________________________
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End of Block: Block 2 AV
Start of Block: Block 3 DLD

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DLD0 Digital Learning Division (FSI/EX/DLD)
Please provide feedback for FSI/EX/DLD.

DLD1.0 1. Was your customer experience with FSI/EX/DLD:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (2)

o
o
o

o
o
o

DLD1.1 2. Please rate your overall satisfaction with FSI/EX/DLD's ability to provide the following
services. If you have not used the service, select N/A.

Course
Update/Design/Developmen
t (1)
Audio Recording Services
(2)
Stephen B. Low Information
Center (3)
Instructor Training (8)
Educational Technology and
Support (5)

Very
Satisfie
d (1)

Satisfie
d (2)

Neutra
l (4)

o

o

o

o
o
o
o

o
o
o
o

o
o
o
o

Dissatisfie
d (5)

o
o
o
o
o

Very
Dissatisfie
d (6)

o
o
o
o
o

N/
A
(7)

o
o
o
o
o

Page 15 of 44

DLD1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

DLD1.3 4. Please rate your overall satisfaction with FSI/EX/DLD's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
DLD1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 16 of 44

DLD1.5 6. Please rate your overall satisfaction with FSI/EX/DLD's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
DLD1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
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________________________________________________________________
________________________________________________________________
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End of Block: Block 3 DLD
Start of Block: Block 4 EDS

Page 17 of 44

EDS0 Educational Delivery Systems (FSI/EX/EDS)
Please provide feedback for FSI/EX/EDS.

EDS1.0 1. Was your customer experience with FSI/EX/EDS:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (2)

o
o
o

o
o
o

EDS1.1 2. Please rate your overall satisfaction with FSI/EX/EDS's ability to provide the following
services. If you have not used the service, select N/A.
Very
Satisfied
(1)
FSI
Business
Applications
(1)
Zoom for
Government
(19)
Centralized
Evaluation
System
(CES) (15)
FSiLearn
(24)

Satisfied
(2)

Neutral (7)

Dissatisfied
(8)

Very
Dissatisfied
(9)

N/A (10)

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

Page 18 of 44

EDS1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

EDS1.3 4. Please rate your overall satisfaction with FSI/EX/EDS's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
EDS1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 19 of 44

EDS1.5 6. Please rate your overall satisfaction with FSI/EX/EDS's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
EDS1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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End of Block: Block 4 EDS
Start of Block: Block 5 GSO

Page 20 of 44

GSO0 General Services Office (FSI/EX/GSO)
Please provide feedback for FSI/EX/GSO.

GSO1.0 1. Was your customer experience with FSI/EX/GSO:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (2)

o
o
o

o
o
o

Page 21 of 44

GSO1.1 2. Please rate your overall satisfaction with FSI/EX/GSO's ability to provide the
following services. If you have not used the service, select N/A.
Very
Satisfied
(1)
eSupplies (1)
GSO Work
Orders (2)
Room
Reservations/Setups (7)
Furniture (8)
Parking (9)
Moving/Logistics
(10)
Property (11)

Satisfied
(2)

Neutral
(3)

Dissatisfied
(4)

Very
Dissatisfied
(5)

N/A (6)

o
o

o
o

o
o

o
o

o
o

o
o

o
o
o
o

o
o
o
o

o
o
o
o

o
o
o
o

o
o
o
o

o
o
o
o

o

o

o

o

o

o

GSO1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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Page 22 of 44

GSO1.3 4. Please rate your overall satisfaction with FSI/EX/GSO's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
GSO1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 23 of 44

GSO1.5 6. Please rate your overall satisfaction with FSI/EX/GSO's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
GSO1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Block 5 GSO
Start of Block: Block 6 HR

Page 24 of 44

HR0
Human Resources (FSI/EX/HR) Please provide feedback for FSI/EX/HR.

HR1.0 1. Was your customer experience with FSI/EX/HR:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (2)

o
o
o

o
o
o

Page 25 of 44

HR1.1 2. Please rate your overall satisfaction with FSI/EX/HR's ability to provide the following
services. If you have not used the service, select N/A.
Very
Satisfied
(1)
Civil Service
HR Support
(1)
Foreign
Service HR
Support (2)
Recruitment
and Staffing
(9)
Professional
Development
(10)
Performance
Management
Support (11)
Awards (20)
Training (21)
Badging (16)

Satisfied
(2)

Neutral (3)

Dissatisfied
(4)

Very
Dissatisfied
(5)

N/A (6)

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o
o
o

o
o
o

o
o
o

o
o
o

o
o
o

o
o
o

HR1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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Page 26 of 44

HR1.3 4. Please rate your overall satisfaction with FSI/EX/HR's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
HR1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 27 of 44

HR1.5 6. Please rate your overall satisfaction with FSI/EX/HR's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
HR1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Block 6 HR
Start of Block: Block 7 BUD

Page 28 of 44

BUD0 Office of Budget and Management (FSI/EX/BUD)
Please provide feedback for FSI/EX/BUD.

BUD1.0 1. Was your customer experience with FSI/EX/BUD:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (2)

o
o
o

o
o
o

Page 29 of 44

BUD1.1 2. Please rate your overall satisfaction with FSI/EX/BUD's ability to provide the
following services. If you have not used the service, select N/A.
Very
Satisfied
(1)
Budget
Formulation/Execution
(FinPlan, BRR, etc.)
(9)
Honoraria Payments
(2)
Tuition Determination
(14)
Invoicing/Payments
(15)
Financial Policy
(Definition and
Execution) (17)
MOAs, MOUs, and
IAA Preparation (18)
Travel Authorizations
and Vouchering (7)

Satisfied
(2)

Neutral
(3)

Dissatisfied
(4)

Very
Dissatisfied
(5)

N/A
(6)

o

o

o

o

o

o

o
o
o

o
o
o

o
o
o

o
o
o

o
o
o

o
o
o

o
o

o
o

o
o

o
o

o
o

o
o

o

o

o

o

o

o

BUD1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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Page 30 of 44

BUD1.3 4. Please rate your overall satisfaction with FSI/EX/BUD's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
BUD1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 31 of 44

BUD1.5 6. Please rate your overall satisfaction with FSI/EX/BUD's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
BUD1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Block 7 BUD
Start of Block: Block 8 OMIS

Page 32 of 44

OMIS0 Office of Management Information Systems (FSI/EX/OMIS)
Please provide feedback for FSI/EX/OMIS.

OMIS1.0 1. Was your customer experience with FSI/EX/OMIS:
Yes (1)

No (2)

o
o
o

o
o
o

Timely (1)
Accurate (2)
Pleasant (3)

OMIS1.1 2. Please rate your overall satisfaction with FSI/EX/OMIS's ability to provide the
following services. If you have not used the service, select N/A.
Very
Satisfied
(1)
Desktop/Laptop
Support (2)
Wi-fi (1)
Mobile Device
Support (7)
Student Support
(20)
Network
Engineering/Security
(8)

o
o
o
o
o

Satisfied
(2)

o
o
o
o
o

Neutral
(3)

o
o
o
o
o

Dissatisfied
(4)

o
o
o
o
o

Very
Dissatisfied
(5)

o
o
o
o
o

N/A
(6)

o
o
o
o
o

Page 33 of 44

OMIS1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

OMIS1.3 4. Please rate your overall satisfaction with FSI/EX/OMIS's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
OMIS1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 34 of 44

OMIS1.5 6. Please rate your overall satisfaction with FSI/EX/OMIS's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
OMIS1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Block 8 OMIS
Start of Block: Block 9 REG

Page 35 of 44

REG0
Office of the Registrar (FSI/EX/REG)
Please provide feedback for FSI/EX/REG.

REG1.0 1. Was your customer experience with FSI/EX/REG:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (2)

o
o
o

o
o
o

REG1.1 2. Please rate your overall satisfaction with FSI/EX/REG's ability to provide the
following services. If you have not used the service, select N/A.
Very
Satisfied
(1)
Student
Services (1)
Enrollment
(2)
Data
Request (7)
Student
Travel (10)
Student
Timekeeping
(12)

o
o
o
o
o

Satisfied
(2)

o
o
o
o
o

Neutral
(3)

o
o
o
o
o

Dissatisfied
(4)

o
o
o
o
o

Very
Dissatisfied
(5)

o
o
o
o
o

No
Opinion
(6)

o
o
o
o
o

Page 36 of 44

REG1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

REG1.3 4. Please rate your overall satisfaction with FSI/EX/REG's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
REG1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 37 of 44

REG1.5 6. Please rate your overall satisfaction with FSI/EX/REG's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
REG1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Block 9 REG
Start of Block: Block 10 SPO

Page 38 of 44

SPO0 Space Planning Office (FSI/EX/SPO)
Please provide feedback for FSI/EX/SPO.

SPO1.0 1. Was your customer experience with FSI/EX/SPO:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (2)

o
o
o

o
o
o

SPO1.1 2. Please rate your overall satisfaction with FSI/EX/SPO's ability to provide the
following services. If you have not used the service, select N/A.
Very
Satisfied
(1)
Space
Management/Optimization
(1)
Construction/Renovation
(2)

o
o

Satisfied
(2)

o
o

Neutral
(3)

o
o

Dissatisfied
(4)

o
o

Very
Dissatisfied
(5)

o
o

N/A
(6)

o
o

SPO1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 39 of 44

________________________________________________________________

SPO1.3 4. Please rate your overall satisfaction with FSI/EX/SPO's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
SPO1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 40 of 44

SPO1.5 6. Please rate your overall satisfaction with FSI/EX/SPO's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
SPO1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Block 10 SPO
Start of Block: Block 11 TMS

Page 41 of 44

TMS0 Training Management Systems (FSI/EX/TMS)
Please provide feedback for FSI/EX/TMS.

TMS1.0 1. Was your customer experience with FSI/EX/TMS:

Timely (1)
Accurate (2)
Pleasant (3)

Yes (1)

No (4)

o
o
o

o
o
o

TMS1.1 2. Please rate your overall satisfaction with FSI/EX/TMS's ability to provide the
following services. If you have not used the service, select N/A.

FSI Web and SharePoint
Support (1)
Student Information System
(SIS) Support (11)
Student Training Management
System (STMS) Support (12)
Automation/Applications/Innovati
ons (2)

Very
Satisfie
d (1)

Satisfie
d (2)

o
o
o
o

o
o
o
o

Neutr
al (3)

o
o
o
o

Dissatisfie
d (4)

o
o
o
o

Very
Dissatisfie
d (5)

o
o
o
o

N/
A
(6)

o
o
o
o

TMS1.2 3. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
Page 42 of 44

________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

TMS1.3 4. Please rate your overall satisfaction with FSI/EX/TMS's knowledge of your
organizational needs.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
TMS1.4 5. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Page 43 of 44

TMS1.5 6. Please rate your overall satisfaction with FSI/EX/TMS's ability to provide a
comprehensive solution to your request.

o Very Satisfied (1)
o Satisfied (2)
o Neutral (3)
o Dissatisfied (4)
o Very Dissatisfied (5)
o No Opinion (6)
TMS1.6 7. What influenced your response? Please provide any details that would help us
understand your experience.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Block 11 TMS

Page 44 of 44