30841 Q_DOS Main W 30841 Q_DOS Main Web Browse V3_20210610_DOT

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Overview

PredCSAT Desktop Info
Current CQs
Attributes

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Sheet 1: PredCSAT Desktop Info

Model Name		Dept of State Desktop V3					Red & Strike-Through: Delete
Model ID		Roo95pIIkQolEspUZZcUMg4C					Underlined & Italicized: Re-order
Partitioned		2MQ					Pink: Addition
Date		6/10/2021					Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	17	Confidence in Info	Please rate your level of confidence in the information provided on State.gov.
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Return (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	18	Return	How likely are you to return to State.gov in the future?
	Choose one NPS/LTR Question	Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend State.gov to someone else?	8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	19	Primary Resource	How likely are you to use State.gov as your primary resource for information about the Department of State?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 2: Current CQs

Model Instance Name:			red & strike-through: DELETE
Dept of State Desktop V3			underlined & italicized: RE-ORDER
			pink: ADDITION
Date:	6/10/2021		blue + -->: REWORDING
MID:	Roo95pIIkQolEspUZZcUMg4C
Dept of State Desktop V3 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Required Y/N	Special Instructions	CQ Label
SBD9287Q001		How frequently do you visit this site?	First time		Radio button, one-up vertical	Y		Visit Frequency
			Daily
			About once a week
			About once a month
			Every 6 months or less
SBD9287Q002		What is your primary purpose for visiting this site?	Looking for a job		Radio button, one-up vertical	y	OPS Group	Primary Purpose
			Visa or passport information
			Human rights information
			Foreign policy information
			Country information
			Latest news/press releases
			Business information
			Research for school or personal use
			Travel information or alerts
			Learn about the State Department
			Contact Secretary of State
			Document Authentication / Apostille
			Embassy information
			Grant/funding information
			Other, please specify:	A
SBD9287Q003	A	Other primary purpose:			Text field, <100 char	N	OPS Group	Other Primary Purpose
SBD9287Q004		What best describes your role in relation to your visit to state.gov today?	Government Employee	B	Radio button, one-up vertical	y	Skip Logic Group*	Role
			Non-governmental Organization
			Press/Journalist
			Researcher
			Student
			Teacher/Educator
			Job Seeker
			General Public
			Other, please specify:	A
SBD9287Q005	B	For what type of government agency do you work?	Federal Government - Not Department of State		Radio button, one-up vertical	Y	Skip Logic Group*	Role - Govt
			Federal Government - Department of State
			State, Regional, or Local Government
			Other
SBD9287Q006	A	Please specify your role in relation to your visit today.			Text area, no char limit	N	Skip Logic Group*	Other Role
SBD9287Q007		Did you look for or read information related to COVID-19/coronavirus while on the site today?	Yes	A	Radio button, one-up vertical	Y	Skip Logic Group*	COVID19
			No
SBD9287Q008	A	Were you able to find the COVID-19/coronavirus-related information you were looking for?	Yes		Radio button, one-up vertical	Y	Skip Logic Group*	COVID19 FIND
			Partially	B
			No	B
SBD9287Q009	B	Please tell us what specific COVID-19/coronavirus-related information you were unable to find.			Text area, no char limit	N	Skip Logic Group*	COVID19 UNABLE OE
SBD9287Q010		Did you find what you were looking for?	Yes		Radio button, one-up vertical	Y	Skip Logic Group	Find
			No	J
			Partially	J
			Still looking	J
SBD9287Q011	J	What information were you unable to find?			Text area, no char limit	N	Skip Logic Group	OE_Did Not Find
SBD9287Q012		What source brought you to the site today?	Internet search engine (Google, Bing, etc.)		Radio button, one-up vertical	Y	Skip Logic Group	Source
			Link from social media (Facebook, Twitter, etc.)				Randomize
			Email from U.S. Department of State
			Link from a website other than a U.S. Government website
			Link from a U.S. Government website
			Link from a news story
			Referred by a friend or colleague
			Already familiar with the site
			Other, please specify:	X			Anchor Answer Choice
SBD9287Q013	X	Please share with us what other source brought you to the site today:			Text area, no char limit	N	Skip Logic Group	OE_Source
SBD9287Q014		Did you use the site's search tool today?	Yes	B	Radio button, one-up vertical	Y	Skip logic group	Search Used
			No
SBD9287Q015	B	Please describe your search experience. (Please select all that apply.)	Results were not relevant/not what I wanted		Checkbox, one-up vertical	Y	Skip Logic Group	Search Experience
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results
			Received error message(s)
			I was not sure what words to use in my search.
			Other	D
			Search results were helpful				mutually exclusive
SBD9287Q016	D	What other search experience did you have? Please be specific.			Text area, no char limit	N	Skip Logic Group	Other - Search Experience
SBD9287Q017		Please describe your navigation experience. (Please select all that apply.)	Could not navigate back to previous information		Checkbox, one-up vertical	Y	Skip Logic Group	Navigation Experience
			I felt lost, did not know where I was
			I had difficulty finding related information
			Too many links or navigational choices
			I had technical difficulties (e.g. broken links, error messages, etc.)	B
			Links did not take me where I expected
			Could not get started or did not know where to begin
			The navigation did not support what I was trying to accomplish
			Navigated to general area but could not find the specific content needed
			Other	A
			No difficulties encountered				mutually exclusive
SBD9287Q018	B	What type of technical difficulty did you experience? (Select all that apply.)	Broken link	D	Checkbox, one-up vertical	Y	Skip Logic Group	Navigation - Technical Difficulty
			Error message
			Other	C
SBD9287Q019	D	Please describe the broken link (what page, what was the link for, etc.).			Text area, no char limit	N	Skip Logic Group	OE_Broken Link
SBD9287Q020	C	Please describe the other type of technical difficulty.			Text area, no char limit	N	Skip Logic Group	OE_Type Technical Difficulty
SBD9287Q021	A	What other navigation experience did you have?			Text area, no char limit	N	Skip Logic Group	OE_Navigation Experience
SBD9287Q022		How could we improve this site?			Text area, no char limit	N		Improve site

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Sheet 3: Attributes

Attribute	Value
Channel	Web
Touchpoint Name	Informational
Hierarchy	No
Model Type	CSAT+FB Web
Journey Phase	Awareness
Touchpoint Type	Standard
Partner Involved	No
Replay	No
Version Number of Model Template	18.1.J
Survey Type	PredCSAT_NPS
Look and Feel	Multi-page
Theme Color	#009fea