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Federal Register / Vol. 85, No. 166 / Wednesday, August 26, 2020 / Notices

The above information, in
combination with State-required guide
activity reports and contacts with guides
and clients in the field, provides a
comprehensive method for monitoring
permitted commercial guide activities.
A regular program of client evaluation
helps refuge managers detect potential
problems with guide services so that we
can take corrective actions promptly. In
addition, we use this information during
the competitive selection process for big
game and sport fishing guide permits to
evaluate an applicant’s ability to
provide a quality guiding service.
The Service plans to review the
current evaluation form to identify ways
to improve the information collected to:
• Provide more quantifiable and
defensible data;
• Provide statistical data for each
completed and submitted form;
• Provide more quantifiable rather
than qualitative information;
• Translate the client responses into
useful information in order for refuge
management to make informed
decisions.
The Service plans to submit the
updated evaluation form to OMB for
approval to pre-test under the
Department of the Interior Programmatic
Clearance (OMB Control No. 1040–
0001). After conclusion of the pretesting during the calendar year 2020
Alaska guide season, the final
evaluation form will be submitted to
OMB for approval under this collection
for full deployment prior to the calendar
year 2021 Alaska guide season.
Title of Collection: Alaska Guide
Service Evaluation.
OMB Control Number: 1018–0141.
Form Number: FWS Form 3–2349.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public: Clients
of permitted commercial guide service
providers.
Total Estimated Number of Annual
Respondents: 264.
Total Estimated Number of Annual
Responses: 264.
Estimated Completion Time per
Response: 20 minutes.
Total Estimated Number of Annual
Burden Hours: 88.
Respondent’s Obligation: Voluntary.
Frequency of Collection: One time,
following use of commercial guide
services.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.

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The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Dated: August 21, 2020.
Madonna Baucum,
Information Collection Clearance Officer, U.S.
Fish and Wildlife Service.
[FR Doc. 2020–18727 Filed 8–25–20; 8:45 am]
BILLING CODE 4333–15–P

DEPARTMENT OF THE INTERIOR
[201D0102DM, DS6CS00000,
DLSN00000.000000, DX6CS25]; OMB
Control Number 1090–NEW]

Agency Information Collection
Activities; Submission to the Office of
Management and Budget for Review
and Approval; Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation)
Department of the Interior.
Notice of information collection;
request for comment.

AGENCY:
ACTION:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Department of the Interior are
proposing a new information collection.
DATES: Interested persons are invited to
submit comments on or before
September 25, 2020.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function. Please provide a copy
of your comments to Jeffrey Parrillo,
Departmental Information Collection
Clearance Officer, 1849 C Street NW,
Washington, DC 20240; or by email to
DOI-PRA@ios.doi.gov. Please reference
OMB Control Number 1090–NEW,
Improving Customer Experience (OMB
Circular A–11, Section 280
Implementation) in the subject line of
your comments.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this ICR, contact Amira Boland, Office
of Government-wide Policy, 1800 F St.
NW, Washington, DC 20405, or via
email to amira.boland@gsa.gov or by
telephone at 202–395–5222. You may
also view the ICR at http://
www.reginfo.gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995 (PRA, 44 U.S.C.
3501 et seq.) and 5 CFR 1320.8(d)(1), we
provide the general public and other
SUMMARY:

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Federal agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on February
28, 2020 (85 FR 12010). No comments
were received.
As part of our continuing effort to
reduce paperwork and respondent
burdens, we are again soliciting
comments from the public and other
Federal agencies on the proposed ICR
that is described below. We are
especially interested in public comment
addressing the following:
(1) Whether or not the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether or not the
information will have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of
information, including the validity of
the methodology and assumptions used;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) How might the agency minimize
the burden of the collection of
information on those who are to
respond, including through the use of
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of response.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing

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Federal Register / Vol. 85, No. 166 / Wednesday, August 26, 2020 / Notices
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership.
This proposed information collection
activity provides a means to garner
customer and stakeholder feedback in
an efficient, timely manner in
accordance with the Administration’s
commitment to improving customer
service delivery as discussed in Section
280 of OMB Circular A–11 at https://
www.whitehouse.gov/wp-content/
uploads/2018/06/s280.pdf.
As discussed in OMB guidance,
agencies should identify their highestimpact customer journeys (using
customer volume, annual program cost,
and/or knowledge of customer priority
as weighting factors) and select
touchpoints/transactions within those
journeys to collect feedback.
These results will be used to improve
the delivery of Federal services and
programs. It will also provide
government-wide data on customer
experience that can be displayed on
www.performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
The Department of the Interior will
only submit collections if they meet the
following criteria.
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used for general service improvement
and program management purposes;
• Upon agreement between OMB and
the agency, all or a subset of information
may be released as part of A–11, Section
280 requirements on performance.gov.
Summaries of customer research and

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user testing activities may be included
in public-facing customer journey maps;
• Additional release of data must be
done in coordination with OMB.
These collections will allow for
ongoing, collaborative and actionable
communications between the Agency,
its customers and stakeholders, and
OMB as it monitors agency compliance
on Section 280. These responses will
inform efforts to improve or maintain
the quality of service offered to the
public. If this information is not
collected, vital feedback from customers
and stakeholders on services will be
unavailable.
Title of Collection: Improving
Customer Experience (OMB Circular A–
11, Section 280 Implementation).
OMB Control Number: 1090–NEW.
Form Number: None.
Type of Review: New.
Respondents/Affected Public:
Individuals and Households, Businesses
and Organizations, State, Local or Tribal
Government.
Total Estimated Number of Annual
Respondents: 146,384.
Total Estimated Number of Annual
Responses: 146,384.
Estimated Completion Time per
Response: Varied, dependent upon the
possible response time to complete a
questionnaire or survey may be 3
minutes up to 90 minutes to participate
in an interview based on the data
collection method used.
Total Estimated Number of Annual
Burden Hours: 13,876.
Respondent’s Obligation: Voluntary.
Frequency of Collection: One time.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Signed:
Jeffrey Parrillo,
Departmental Information Collection
Clearance Officer.
[FR Doc. 2020–18779 Filed 8–25–20; 8:45 am]
BILLING CODE 4334–63–P

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52633

DEPARTMENT OF THE INTERIOR
Bureau of Reclamation
[RR83550000, 201R5065C6,
RX.59389832.1009676]

Quarterly Status Report of Water
Service, Repayment, and Other WaterRelated Contract Actions
Bureau of Reclamation,
Interior.
ACTION: Notice of contract actions.
AGENCY:

Notice is hereby given of
contractual actions that have been
proposed to the Bureau of Reclamation
(Reclamation) and are new,
discontinued, or completed since the
last publication of this notice. This
notice is one of a variety of means used
to inform the public about proposed
contractual actions for capital recovery
and management of project resources
and facilities consistent with section 9(f)
of the Reclamation Project Act of 1939.
Additional announcements of
individual contract actions may be
published in the Federal Register and in
newspapers of general circulation in the
areas determined by Reclamation to be
affected by the proposed action.
ADDRESSES: The identity of the
approving officer and other information
pertaining to a specific contract
proposal may be obtained by calling or
writing the appropriate regional office at
the address and telephone number given
for each region in the SUPPLEMENTARY
INFORMATION section of this notice.
FOR FURTHER INFORMATION CONTACT:
Michelle Kelly, Reclamation Law
Administration Division, Bureau of
Reclamation, P.O. Box 25007, Denver,
Colorado 80225–0007; mkelly@usbr.gov;
telephone 303–445–2888.
SUPPLEMENTARY INFORMATION: Consistent
with section 9(f) of the Reclamation
Project Act of 1939, and the rules and
regulations published in 52 FR 11954,
April 13, 1987 (43 CFR 426.22),
Reclamation will publish notice of
proposed or amendatory contract
actions for any contract for the delivery
of project water for authorized uses in
newspapers of general circulation in the
affected area at least 60 days prior to
contract execution. Announcements
may be in the form of news releases,
legal notices, official letters,
memorandums, or other forms of
written material. Meetings, workshops,
and/or hearings may also be used, as
appropriate, to provide local publicity.
The public participation procedures do
not apply to proposed contracts for the
sale of surplus or interim irrigation
water for a term of 1 year or less. Either
SUMMARY:

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