Attachment4_Survey of Proxies (002)_PMP.xlsx

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Overview

Instructions
Questions

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Sheet 1: Instructions

Remote Video Inspection (RVI)

Survey of Proxys (Operators)

Due to the COVID-19 outbreak, The U.S. Department of Housing and Urban Development would like to hear from you about your experiences while conducting an Remote Video Inspection (RVI) through this post-inspection survey.
As you know, HUD plans to use RVIs as a flexible way to conduct physical property inspections. RVI is a form of visual inspection which uses a computer or smart device to allow an inspector or team of inspectors to assess the health and safety of your residence from a distance. RVIs are often used because the items at a property are inaccessible or are in dangerous environments, or whereby circumstances prevent an in-person inspection.
Following the completion of each RVI, HUD would like to gather important information from Proxies (i.e., Operators) about the performance of RVI-related technologies, equipment and other related topics such as background information, confidence ratings, new risks, policy concerns and general comments about completing a RVI. The responses from this post-RVI survey will help HUD learn what we can do better and how we can plan for continuous improvements of RVIs going into the future.
This survey is voluntary. Your responses are confidential and will not be linked directly to you in reports or documents. This survey presents no direct risk or benefit to you other than the opportunity to participate in efforts to improve the quality of HUD’s public housing programs overall.

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Sheet 2: Questions

Remote Video Inspection (RVI)

Survey of Proxys (i.e., Operators)

Inspection Information:

Inspection Date:

Inspection ID:

Property ID:

Property Name:

Background Information

Question

Response options: -Resident (Unit Tenant or Head of Household only), -POA (i.e, Property Manager), Maintenance -Other

-Other, please specify:

What type of Proxy (Operator) are you?

Response options: Yes or No:

Have you performed a UPCS inspection before?

RVI Guidance:

Question

After watching the RVI guidance video on HUD’s website and completing a RVI, how confident do you feel about the following using scale:

1-Not Confident at All, 2-Somewhat Confident, 3-Confident, 4-Very Confident

Response

· As a proxy (i.e., operator), I feel confident I met the physical abilities needed to complete an RVI.

· As a proxy (i.e., operator), I feel confident I followed the instructions of the inspector of record.

· As a proxy (i.e., operator), I feel confident I did well operating the technologies used during an RVI.

· As a proxy (i.e., operator), I feel confident I managed my stress well during an RVI.

RVI Technology and Equipment

Select all the technologies and equipment you used during a RVI, from the following options to answer the questions:

1) LTE, 2) Wi-Fi, 3) Mi-Fi, 4) Microsoft Teams, 5) Backup mobile device battery charger, 6) The device for lighting dark spaces, 7) The device used for voice streaming, 8) The device used of image streaming 9) The device used for capturing images

Question

Reponse 1

Reponse 2

Reponse 3

Reponse 4

Reponse 5

Reponse 6

Reponse 7

Reponse 8

Reponse 9

Select all the technologies and equipment you used during a RVI, if they functioned well:

Select all the technologies and equipment you used during a RVI if they were reliable:

Select all the technologies and equipment you used during a RVI if they were easy to use:

Select all the technologies and equipment you used during a RVI if they were safe to use:

RVI Risks

Question

Response

Please describe:

What risks did you discover during the RVI?

Response options: Yes, No or Don't Know

If you don't know, please explain below:

Do you feel like the amount of time spent conducting the RVI was appropriate?

Reponse options: A) Too long with not enough breaks, B) Too short and need less hours in one consecutive day, C) Neither too long or too short D) Other

If "Other," please explain:________

If you do not think it was appropriate, please select why:

Response: Yes, No or Don't Know?

If you don't know, please explain below:

Do you feel there is value/benefit in performing RVI inspections?

Policy Issues

Please describe:

What policies should be addressed as part of the RVI?

General Comments:

Please describe:

Please provide any additional comments on the RVI process

Response options: 1. Not Likely at All 2. Somewhat Likely 3. Neither Likely or Unlikely 4. Likely 5. Very Likely

Based on your experience, how likely are you to recommend HUD’s RVI to a friend or colleague?