National Consumer Complaint Database (NCCDB)

Forms and Documents

Document Name	Status
Form NCCDB Form 6 IC-6: Medical Review Officer (MRO) Complaints Form and Instruction	New
Form NCCDB Form 5 IC-5: Substance Abuse Practitioner (SAP) Complaints Form and Instruction	New
Form NCCDB Form 4 IC-4: Electronic Log Device (ELD) Complaints Form and Instruction	New
Form NCCDB Form No. 3 IC-3: Bus Complaint Form and Instruction	Modified
Form NCCDB Form No. 2 IC-2: Truck Complaint Form and Instruction	Modified
Form NCCDB Form No.1 IC-1: Moving Complaint Form and Instruction	Modified
2126-0067 30-day FR.pdf Supplementary Document	2022-02-23
2126-0067 Supporting Statement.docx Supporting Statement A	2022-02-23
60-day FR for 2126-0067.pdf Supplementary Document	2021-12-29
Attachment C - Section 4214 of the Safe, Accountable, and Flexible Transportation Equity Act A Legacy for Users, (SAFETEA-LU), Public Law 109-59, 119 Stat. 1144.docx Supplementary Document	2018-02-20
Attachment B - Section 213 of The Motor Carrier Safety Improvement Act of 1999 Pub. L. 106-159, 113 Stat. 1748.docx Supplementary Document	2018-02-20
Attachment A - Section 4017 Transportation Equity Act of the 21st Century Pub. L. 105-178 112 Stat. 107.docx Supplementary Document	2018-02-20

IC Document Collections

IC ID	Document Title	Status
250977	IC-6: Medical Review Officer (MRO) Complaints Form and Instruction	New
250976	IC-5: Substance Abuse Practitioner (SAP) Complaints Form and Instruction	New
250962	IC-4: Electronic Log Device (ELD) Complaints Form and Instruction	New
230195	IC-3: Bus Complaint Form and Instruction	Modified
230194	IC-2: Truck Complaint Form and Instruction	Modified
230193	IC-1: Moving Complaint Form and Instruction	Modified

ICR Details

OMB Control No: 2126-0067	ICR Reference No: 202112-2126-003
Status: Received in OIRA	Previous ICR Reference No: 201802-2126-001
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: National Consumer Complaint Database (NCCDB)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 02/23/2022

	Requested	Previously Approved
Expiration Date	36 Months From Approved	02/28/2022
Responses	18,546	12,164
Time Burden (Hours)	4,638	3,041
Cost Burden (Dollars)	0	107,292

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Abstract: FMCSA is seeking approval of a revision of the ICR due to 3 new information collection instruments, the new Electronic Log Device (ELD), Substance Abuse Practitioner (SAP), and Medical Review Officer (MRO) complaint forms and an increase in estimates of annual responses, respondents, annual burden hours, and respondent burden cost due to the year-over-year expected complaint increase. FMCSA maintains online information and resources to assist consumers, drivers, and others associated with the motor carrier industry to file complaints regarding household goods carriers, third party intermediaries (brokers and freight forwarders) and their financial responsibility providers, hazardous material (HM) carriers, property carriers, cargo tank facilities, and passenger carriers. The respondents of the collection therefore are the public, consumers, drivers, and the motor carrier industry. The NCCDB allows the public and FMCSA staff to submit complaints using an online form which lists individual violations of the Federal Motor Carrier Safety, Hazardous Material, and Commercial Regulations. The collection is voluntary and is one of reporting and disclosure. The purpose of the collection is to collect data by this system for FMCSA enforcement staff and state agencies to, among other things: help improve motor carrier safety enforcement; improve consumer protection by ensuring that moving companies use fair business practices; and identify and address passenger carrier discrimination and service issues. There is no determined collection frequency, the information is collected as needed. Complainants may visit the NCCDB online at http://nccdb.fmcsa.dot.gov, where they will be guided through the process of filing a complaint. The information reported and disclosed is information concerning the incident(s) that lead to different types of complaints concerning truck safety, moving companies, brokers, violations of the American Disabilities Act, bus safety, bus service, cargo tank facilities, and/or hazardous materials regulations. The online interface then leads them through the process by soliciting information about the incident giving rise to the complaint, contact information for the complainant (for follow up purposes), and company information. They also have the ability to upload supporting files/documents if any exist. DOT receives the information. At the end of the process, each complaint is submitted to the NCCDB, where it is directed to the proper FMCSA or DOT office for investigation.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: PL: Pub.L. 109 - 59 4214, Stat. 1144 Name of Law: SAFETEA-LU

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 49594	09/03/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 10277	02/23/2022
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
IC-1: Moving Complaint	NCCDB Form No.1	NCCDB Moving Complaints Online Form
IC-2: Truck Complaint	NCCDB Form No. 2, Form 2b	NCCDB Truck Complaints Online Form ,   Truck Driver Complaint Form
IC-3: Bus Complaint	NCCDB Form No. 3, Form 3b	NCCDB Driver Bus Complaints Online Form ,   Bus Driver Complaint Form
IC-4: Electronic Log Device (ELD) Complaints	NCCDB Form 4, Form 4b	Electronic Log Device (ELD) Complaints ,   Driver ELD Provider Complaint ELD Provider Information
IC-5: Substance Abuse Practitioner (SAP) Complaints	NCCDB Form 5	Driver Substance Abuse Practitioner (SAP) Complaints
IC-6: Medical Review Officer (MRO) Complaints	NCCDB Form 6	Medical Review Officer (MRO) Complaints

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	18,546	12,164	0	0	6,382	0
Annual Time Burden (Hours)	4,638	3,041	0	0	1,597	0
Annual Cost Burden (Dollars)	0	107,292	0	0	-107,292	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is an increase of 6,382 responses and 1,597 burden hours. An addition of 407 responses and 103 burden hours due to 3 new ICs for ELD, SAP, and MRO complaints and an update of 5,975 responses and 1,494 burden hours due to an update in estimates. The increase is due to the year-over-year expected complaint increase, which is consistent with the methodology of the previous ICR. In addition, there is a small increase (103 burden hours) due to the addition of the new Electronic Log Device (ELD), Substance Abuse Practitioner (SAP), and Medical Review Officer (MRO) complaint forms not included in the previous ICR. The wage related burden costs were inadvertently reported in the table previously and are now reported in section 12 of the supporting statement.

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Annual Cost to Federal Government: $728,276

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/23/2022

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