OMB Control Number 0648-0582
Expiration Date: XX/XX/20XX
Evaluation of Public Visitors’ Experience at the National Marine
Sanctuary System Visitor Centers and Exhibits
Hi, we’re talking with people to help us modify or add to our exhibits.
May I ask you some questions about your visit today? [if they didn’t look at exhibits, discontinue]
[hand out visitor rights page:] Because this is a federal site, this is a summary of your rights.
Public reporting burden for this collection of information is estimated to average 8 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other suggestions for reducing this burden to Andy Collins, NOAA NOS Papahānaumokuākea Marine National Monument, 76 Kamehameha Ave, Hilo, HI 96727.
Notwithstanding any other provisions of the law, no person is required to respond to, nor shall any person be subjected to a penalty for failure to comply with, a collection of information subject to the requirements of the Paperwork Reduction Act, unless that collection of information displays a currently valid OMB Control Number.
Privacy Act Statement
Authority: The collection of this information is authorized under 5 U.S.C. § 301, Departmental regulations and 15 U.S.C. 1512, Powers and duties of Department.
Purpose: The purpose
of this
information
collection
is to obtain
the information
necessary improve Visitor
Center services, satisfaction and educational materials.
Survey results will be used by sanctuary/monument site
superintendents to improve visitor services, education and outreach
programs where the survey is administered. Survey responses will also
aide sanctuary/monument communication and education staff in
effectively communicating key messages and stewardship actions.
Routine Uses: Disclosure of this information is permitted under the Privacy Act of 1974 (5 U.S.C. Section 552a) to be shared among Department staff for work-related purposes. Disclosure of this information is also subject to all of the published routine uses as identified in the Privacy Act System of Records Notice COMMERCE/NOAA-11, Contact Information for Members of the Public Requesting or Providing Information Related to NOAA’s Mission.
Disclosure: Submission of this information is voluntary, but requested in order to assist the National Marine Sanctuaries with program improvement.
Socio-demographics and Accessibility
Where do you live? _______________________________________
[town if Big Isl. / island if other HI / state if mainland US / country if not US]
Please answer the 3 questions below (helps us know we’re talking with a cross-section of people)
Your Age: Education, so far: Ethnic/racial heritage
(check one or more):
___ 18-29 ___ some school ___ American Indian or Alaska Native
___ 30s ___ high school graduate ___ Asian
___ 40s ___ some college ___ Black or African-American
___ 50s ___ college graduate ___ Hispanic/Latino
___ 60s ___ graduate school ___ Native Hawaiian
___ 70+ ___ Pacific Islander
___ Caucasian/White
How many people in your group today (group size)?
____ 1 ____ 2 ____ 3 ____4+
How many ____adults and ____children under 18 are in your group?
Ages of children: ___________________
Did you or anyone in your personal group have a physical condition that made it difficult to access or participate in sanctuary activities or services, during your visit to [Site Name]? Please mark one.
Yes -> Continue to next question
No -> Skip go to next section
If YES, what activities or services did you or the person(s) have difficulty accessing or participating in? (Please describe) _______________________________________________
If anyone in your personal group had difficulty accessing or participating in [site] activities or services because of a physical condition, which specific difficulties did the person(s) have? Please mark (●) all that apply
Hearing (difficulty hearing programs, audio-visual exhibits or programs, or information desk staff even with hearing aid)
Visual (difficulty seeing exhibits, directional signs, or visual aids that are part of programs even with prescribed glasses or due to blindness)
Mobility (difficulty in accessing facilities, services, or programs even with walking aid and/or wheelchairs)
Other (please specify) _________________________________
On your most recent visit, did you or anyone in your personal group use any of the following?
Cane
Walker
White Cane
Seeing-eye dog or other K-9 assistance
Crutches
Motorized scooter
Manual wheelchair
Motorized wheelchair
Other (please
specify) ___________________
Familiarity with center/ exhibits
Have you been here before? ___ no (1st time) __ yes, if so, how many times? _______
Did you know anything about the sanctuary prior to coming? ___yes ____no
Did the visitor center play a role in your decision to visit the area? ___yes ___no
How did you learn about the visitor center? _______________________________
Approximately how long was your visit to the Name of visitor center today?
__ less than 30 mins __ 30 min to 1 hour __ 1-2 hours __ more than 2 hours
What was the primary purpose of your visit to Name of Location/Venue today?
____ Vacation or leisure
____ Part of an organized school group
____ Part of an organized tour group
____ Special event such as a lecture, program, or festival
____ To see a temporary or traveling exhibit
____ Other (please specify) ______________________________
How much influence did each of the following have on your travel plans to the [XX Region]?
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Primary Reason |
Very Much |
Somewhat |
A Little |
Not At All |
Don’t Know |
XX Visitor Center |
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XX Aquarium, Landmark, Exhibit |
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These exhibits are about the [Venue/Location] and [Name of national marine sanctuary/monument].
Had you heard of that name before: the “[Venue/Location]” or “and [Name of national marine sanctuary/monument]”? __ yes __ no
How did you hear about Name of Location/Venue?
____ Been here before
____ Tourism site - Google, TripAdvisor, etc
____ Word of mouth
____ Printed material (e.g., Brochure, magazine)
____ Hotel/Inn
____ Local recreation business
____ Website
____ Social media /email newsletter
____ At school
____ Tourism /recreation office
____ Walking/Driving by the facility
____ Other (please specify) ______________________
Did the exhibits adequately inform you that [Name of Visitor Center/Exhibit] was the educational center for [Name of national marine sanctuary/monument]? ____yes ____no
6.a Are you familiar with NOAAʻs National Marine Sanctuary System, Americaʻs network of underwater parks? ____yes ____no
6.b Did the exhibits inform you that this facility is run by the National Oceanic and Atmospheric Administration (NOAA) and the Office of National Marine Sanctuaries?
____yes ____no
6.c Did the exhibits adequately inform you that Papahānaumokuākea Marine National Monument is a UNESCO World Heritage Site? ____yes ____no
Before your visit here, had you ever heard of a national marine sanctuary or marine national monument? ___ yes ___ no
Did you view the NOAA/national marine sanctuary exhibit today? ___ yes ___ no
Before your visit, were you aware of the NOAA/national marine sanctuary exhibit on display here?
___ yes ___ no
Have you ever seen an exhibit elsewhere about a national marine sanctuary or marine national monument before today?
___ yes ___ no
Is there anything else you would like to tell us about [location/site] facilities, services, or recreational opportunities.
__________________________________________________________
Use of exhibits
Which of these exhibits did you stop at?
____ the aquarium
____ large map on the wall showing chain of islands
____ marine debris
____ voyaging canoe
____ monk seal
____ Other (please specify) ________________
Were you able to use all of the exhibits today?
____yes
____no
If no, why not:
_____ Exhibits not accessible
_____ Exhibits down for maintenance
_____ Technology not working
____ Other (please specify) ________________
Did you speak to a staff member during your visit?
___ yes ___ no
Did any staff or volunteer talk with you about the exhibits?
___ yes ___ no
Reactions/satisfaction
Thinking about your experience with these exhibits today, would you say this visit was?
__ great __ good __ OK __ fair __ needs improvement?
1.a What did you like most about [Name of Visitor Center/Exhibit] ? [check __ if parent asks child/ren, who answer]
_________________________________________________________
Using a 5-point scale, how important do you think these exhibits are, for people like you (yourselves) – “1” would be the lowest: not at all worthwhile, “5” would be the highest: very worthwhile – what number would you say? ______
[if rating # less than 2, ask this] Is there anything important about them?
[otherwise, ask:] What’s “important” about them?
_____________________________________________________
What did you like the most here?
__________________________________________________________
What types of exhibits would you like to see more of in the Name of Location/Venue ? (check all that apply)
__ interactive __ educational __ entertaining __ challenging __ static
__ web accessible __ textual based __ video based __ game based
__ kid oriented __ responsive __ collaborative
Please rate your level of agreement with the following statements.
Statements |
1 strongly disagree |
2 disagree |
3 neither agree nor disagree |
4 agree |
5 strongly agree |
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What topic(s) are you most interested in learning about? (choose as many as you like from the list below)
____ Water quality
____ Ocean acidification
____ Climate change
____ Marine debris / Ocean pollution
____ Fish, whales, and other marine wildlife
____ Seabirds
____ Marine ecosystems (e.g., tide pools, kelp forests, coral reefs)
____ Shipwrecks, maritime heritage, or underwater archaeology
____ Scientific fieldwork
____Citizen Science
____Ways to reduce human impacts to the ocean and Great Lakes
____How to protect national marine sanctuaries or marine national monuments
____What national marine sanctuaries/monuments accomplish and why they exist
____ Other (please specify) _____________________________________
What is your style of learning? (check all that apply)
__ hands on __ reading __ listening __ by teaching others __ immersive
__ collaborative _ visually
7.a How do you learn about things? (check all that apply)
__ internet searches __ blogs __ TV __ teachers __ friends __ family
__ social media __ games __ radio __ websites __ books __ movies
__QR codes __ magazines
If [Name of Visitor Center/Exhibit] had additional educational information, games and media online would you want to use that as a learning resource? __ yes __ no
For each of the following activities that you experienced, please rate your level of satisfaction.
Statements |
1 very dissatisfied |
2 dissatisfied |
3 neither satisfied nor dissatisfied |
4 satisfied |
5 very satisfied |
N/A |
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Would you like to see more or fewer interactive exhibits or multimedia components?
____ more ____ less ____no preference
If you would like to see more, what type? (check all that apply)
____ videos ____ online tours
____ audio tours ____ 360 degree images/virtual reality images
____ 3D movies ____other, examples:____________
What do you believe the value is of visiting the visitor center?
Perceptions on messages
What do you think the main idea or themes of the exhibits are? (whatever you think)
_________________________________________________________
__ no main idea; there are different exhibits on different topics
__ didn’t see enough to figure that out
Did you think the exhibits here were about a ___ specific area or place or were they ____ about Hawaii and the Pacific in general? (customize to visitor center/exhibit)
[if specific place:] What place? _________________________________
These exhibits are intended to be about the Northwestern Hawaiian Islands– a chain of small islands [customize to venue/location]. Have you heard of that name before?
____ Yes ____ No
Did you find out anything interesting or surprising about the [Venue/Location] from these exhibits?
____ Yes ____ No
If yes, what? _________________________________________________
Which of these ideas or themes did the exhibits demonstrate and explain? – If you could tell me Yes or Not Really for each one:
Yes __ Not __ a. what an atoll is?
Yes __ Not __ b. there are unique species in the [Venue/Location] ?
Yes __ Not __ c. the extent of fragile ecosystems?
[ask:] What kind of history would that be? __________
Yes __ Not __ d. that there are more than eight Hawaiian Islands [customize to venue/location]?
Yes__ Not __ e. that this area is already protected, a safe haven?
Yes __ Not __ f. that people have a long history in the NWHI [customize to venue/location]?
[ask:] What kind of history would that be? __________
Yes __ Not __ g. NWHI [customize to venue/location] are a sacred place with cultural significance?
Yes __ Not __ h. human actions today are affecting the NWHI [customize to venue/location]?
Do you think that human actions affecting those islands would be:
__ negative? or __ positive? __ some negative and some positive?
What kinds of negative impacts are you aware of? (or would you guess?)
_____________________________________________________
What kinds of positive impacts are you aware of? (or would you imagine are possible?)
_____________________________________________________
Is there anything that you or I could do for the benefit of the NWHI (or customize)?
____ Yes ____ No
Are you likely to do anything differently after seeing the exhibits here?
____ Yes ____ Not really
If yes, what?
__________________________________________________________
10. In your own words, describe how the visitor center (or exhibit) could be improved.
__________________________________________________
11. Would you recommend this visitor center (or exhibit) to family and friends?
__ Very Likely __ Likely ___Neutral __ Unlikely __ Very Unlikely
Please explain your answer: ___________________________________
Do you have any questions about interpretive content/exhibits (themes: human inhabitants, animals, island formation, trash, etc.)?
___________________________________
Suggestions about the exhibits (themes: more hands-on for children, more live animals, etc.)
___________________________________
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
Author | Giselle Samonte |
File Modified | 0000-00-00 |
File Created | 2021-11-15 |