NOAA Customer Surveys

ICR 202106-0648-002

OMB: 0648-0342

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2021-06-25
Supplementary Document
2021-06-11
Supplementary Document
2021-06-11
Supplementary Document
2021-06-11
Supplementary Document
2021-06-01
Supporting Statement A
2021-06-01
Supporting Statement B
2021-06-01
ICR Details
0648-0342 202106-0648-002
Received in OIRA 201804-0648-008
DOC/NOAA
NOAA Customer Surveys
Revision of a currently approved collection   No
Regular 06/28/2021
  Requested Previously Approved
36 Months From Approved 06/30/2021
197,580 400,037
27,894 51,752
0 0

This is a request for revision and extension of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of an approved question bank and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. This collection is being revised to expand the question bank of acceptable questions.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  86 FR 12179 03/02/2021
86 FR 33683 06/25/2021
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 197,580 400,037 0 0 -202,457 0
Annual Time Burden (Hours) 27,894 51,752 0 0 -23,858 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
A comparison of the information collections listed in the Supporting Statement Part A for the previous renewal period with the actual submitted information collections has identified irregularities. In order to eliminate confusion, NOAA is no longer listing ‘previously approved’ collections unless they are known to be ongoing/recurring and all collections will be submitted to OMB for approval prior to dissemination. A thorough scrub of approved information collections as well as those identified in the Supporting Statement – but not submitted – has been conducted. The current number of responses and burden hours is believed to be more accurate. However, NOAA will continue to evaluate this generic collection to refine the burden in future submissions.

$0
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Adrienne Thomas 828 257-3148 adrienne.thomas@noaa.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/28/2021


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