Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202105-1660-003

OMB: 1660-0130

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
New
Supporting Statement B
2021-05-25
Supporting Statement A
2021-06-07
Supplementary Document
2021-06-07
Supplementary Document
2015-04-08
Supplementary Document
2021-05-25
Supplementary Document
2011-06-21
IC Document Collections
IC ID
Document
Title
Status
251128 New
ICR Details
1660-0130 202105-1660-003
Received in OIRA 201802-1660-005
DHS/FEMA Main
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 10/25/2021
  Requested Previously Approved
36 Months From Approved 10/31/2021
1,075,000 1,075,000
268,783 269,495
0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None

Not associated with rulemaking

  86 FR 14938 03/19/2021
86 FR 30327 06/07/2021
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,075,000 1,075,000 0 0 0 0
Annual Time Burden (Hours) 268,783 269,495 0 -712 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes
Miscellaneous Actions
There is an adjustment to the itemized annual burden hours estimate due to correcting the conversion rate of minutes to hours resulting in a reduction in burden hours from 269,495 to 268,783 hours (a reduction of 712 hours).

$2,180,168
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Millicent Brown 202 646-2814 millicent.brown@fema.dhs.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/25/2021


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