Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection
No
Regular
10/25/2021
Requested
Previously Approved
36 Months From Approved
10/31/2021
1,075,000
1,075,000
268,783
269,495
0
0
This collection of information is
necessary to enable the Agency to garner customer and stakeholder
feedback in an efficient, timely manner, in accordance with our
commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users
have an effective, efficient, and satisfying experience with the
Agency's programs. This feedback will provide insights into
customer or stakeholder perceptions, experiences and expectations,
provide an early warning of issues with service, or focus attention
on areas where communication, training or changes in operations
might improve delivery of products or services. These collections
will allow for ongoing, collaborative and actionable communications
between the Agency and its customers and stakeholders. It will also
allow feedback to contribute directly to the improvement of program
management.
EO: EO
12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
There is an adjustment to the
itemized annual burden hours estimate due to correcting the
conversion rate of minutes to hours resulting in a reduction in
burden hours from 269,495 to 268,783 hours (a reduction of 712
hours).
Millicent Brown 202 646-2814
millicent.brown@fema.dhs.gov
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.