CUSO Registry Instructions

Instructions
Version 1.4

Updated February 1, 2017

Contents
Natural Person Credit Union CUSOs ............................. 1
Required Information ................................................. 1
Additional General Information ............................ 2
CUSO Services ............................................................. 3
Investment Services ................................................ 3
Information Technology and Data Processing
Services ..................................................................... 5
Lending Services ...................................................... 7
Collection Activities ................................................ 8
Other Loan Support Services ................................. 9
Loan Origination .................................................... 11
Member Services ................................................... 16
Operations - Clerical, Professional and
Management, and Currency Services .............. 17
Payment and Electronic Transaction Services .. 18
Other Services ........................................................ 20
Credit Union Customer List....................................... 21
Basic Customer List ................................................ 21
Expanded Customer List ...................................... 21
Owners ....................................................................... 23
Financial Information ................................................ 24

Corporate Credit Union CUSOs .................................. 25
Required Information ............................................... 25
Additional General Information .......................... 26
CUSO Services ........................................................... 27
Information Technology and Data Processing
Services ................................................................... 27
Investment/ALM Services ..................................... 29
Lending Services .................................................... 30
Loan Support Services .......................................... 30
Loan Origination .................................................... 32
Member Services ................................................... 35
Operations – Clerical, Professional,
Management and Currency Services................ 35
Payments and Electronic Transaction Services 36
Other Services ........................................................ 38
Credit Union Customer List....................................... 39
Basic Customer List ................................................ 39
Expanded Customer List ...................................... 39
Owners ....................................................................... 41
Financial Information ................................................ 42
Additional Documentation Upload ....................... 43

1

Natural Person Credit Union CUSOs
General and expanded information collected in the CUSO Registry as required under NCUA rules and regulations is described in
this section.1 Items noted with an asterisk (*) are available through the public CUSO Registry search function.

Required Information
Natural person credit union CUSOs must provide the following when registering in the CUSO Registry:
Field
Registry Number*

Employer ID (EIN)
Legal Name of CUSO*
Type of Legal
Organization
Does a corporate CU
or a corporate CU’s
CUSO have an
investment in your
organization?
Physical Address*

CEO Name
CEO E-mail Address

Description/Instructions
NCUA issues a CUSO a permanent Registry Number upon successful completion of the screening process. This
number is used for uniquely identifying your CUSO in the CUSO Registry. If you registered in a prior year, this
number will automatically populate and cannot be changed.
Identification number issued by the IRS; used for filing tax purposes. If you registered in a prior year, this number
will automatically populate and cannot be changed.
The CUSO’s full, legal name as registered with the state where the CUSO is organized.
Select the legal structure of your organization: Corporate, Limited Liability Company, Partnership, or Other. If
“Other,” indicate the CUSO’s legal structure in the space provided.
Select Yes or No to indicate whether a corporate credit union or a corporate credit union CUSO has any ownership
interest in your organization. For a list of corporate credit unions, please see the NCUA webpage at:
https://www.ncua.gov/regulation-supervision/Pages/corporate-large/list.aspx

The physical address of the CUSO headquarters office. Include the street address, city, state, and zip code. The zip
code must be five digits. If the physical address and mailing address are the same, click Yes and you will not need to
re-enter the address. A P.O. Box is not a physical address.
The individual responsible for the CUSO’s overall daily operations. If your CUSO does not have a formal CEO, please
indicate the name of the person primarily responsible for daily operations.
The CUSO CEO’s business e-mail address. If your CUSO does not have a formal CEO, please indicate the name of the
person primarily responsible for daily operations.

1

NCUA rules and regulations require all federally insured credit unions that invest in or lend to a CUSO to enter a written agreement requiring the CUSO
to submit annual reports to NCUA and the state supervisory authority, if applicable, on an annual basis. See 12 CFR Part 712, Credit Union Service
Organizations, and 12 CFR Part 741, Requirements for Insurance; for a complete discussion, see 78 Fed. Reg. 72537 (Dec. 3, 2013). For more information
about the CUSO rule, see NCUA Letter to Credit Unions 13-CU-13, Changes to NCUA Regulations related to Credit Union Service Organizations, issued in
November 2013, and 14-CU-07, Contractual Agreements with Credit Union Servicing Organizations, issued in June 2014.

1

Field
Effective Date of
Audit*
Are you a Subsidiary
CUSO?
Date Organized
Are you regulated by
any other agency?

Description/Instructions
Provide the effective date of the most recent completed financial statement audit. This date must be an end-ofmonth date. If you provided an audit date in a prior year, the new date must be equal to or greater than the date
previously provided.
Select Yes if your CUSO is partially or wholly owned by another CUSO.
Date the CUSO was legally incorporated or formed.
If you answer Yes to this question, provide the name of the agency or agencies that regulate your organization.

Additional General Information
Natural person credit union CUSOs also provide the following information when registering in the CUSO Registry. Items noted
with an asterisk (*) are available through the public CUSO Registry search function.
Field
Mailing Address*

Phone Number*
General E-mail Address
Website Address*
Trade Names*

Description/Instructions
Official mailing address for the CUSO. This address may be the same or different than the physical address. For
addresses in the United States, include the address, city, state, zip code, county, and country. The zip code must
be 5 characters. (Plus 4 portions of zip codes will not be allowed in the field at this time).
The CUSO’s main or general information phone number (including area code). If the CUSO does not have a public
phone number leave this field blank.
The CUSO’s general e-mail address. If the CUSO does not have a public email address leave this field blank.
The CUSO’s public website address URL. If the CUSO does not have a public website leave this field blank.
Provide all alternate names your organization uses to conduct business. More than one trade name can be
provided.

2

CUSO Services
Natural person credit union CUSOs must use the following when identifying services offered in the CUSO Registry. A list of all
services offered by the CUSO are available through the public CUSO Registry search function.
Investment Services
Custody, Safekeeping, and Investment Management Services for Credit Unions (Including Trust Services)
CUSOs must report credit union customers that receive any of the following investment services on the expanded Customer List tab of the
CUSO Registry, and will need to complete the Additional Service Information section as indicated below.
Service
Safekeeping Assets

Trustee, Guardian, and
Fiduciary

Other Trust Services

Securities Brokerage
Services

Description/Instructions
A custodian providing core domestic custody services; typically settles trades, invests cash balances as directed,
collects income, processes corporate actions, prices securities positions, and provides recordkeeping and
reporting services.
A CUSO must report credit union customers that receive this service on the expanded Customer List tab of the
CUSO Registry, and will need to complete the Additional Service Information section.
Traditional fiduciary services include personal trust and estate administration, retirement plan services,
investment management services, and corporate trust administration. This can include financial planning; cash
management; tax advisory and preparation; and advice on, and execution of, financial risk management products,
such as derivatives.
A CUSO must report credit union customers that receive this service on the expanded Customer List tab of the
CUSO Registry, and will need to complete the Additional Service Information section.
Other trust activities not described in the Safekeeping Assets or Trustee, Guardian, and Fiduciary categories.
A CUSO must report credit union customers that receive this service on the expanded Customer List tab of the
CUSO Registry.
These services can include the sale of equities, fixed-income products, mutual funds, annuities, cash management
sweep accounts, and other types of investment instruments. Service capacities range from full-service brokerage
that provides clients investment advice to discount brokerage that provides trade execution on an unsolicited
basis.

Additional Service Information for Investment Services
CUSOs involved in safekeeping assets, custody of investments for third parties, and investment management services for third parties must
report the total amount of assets managed, assets that are in safekeeping, and the number of third party clients.
3

Information
Safekeeping - Assets Under
Management
Safekeeping - Number of Clients
Trustee, Guardian, and Fiduciary
- Assets Managed
Trustee, Guardian, and Fiduciary
-Number of Clients

Description/Instructions
Report the balance, in U.S. dollars, of assets in safekeeping as of the end of the most recent calendar year.
Do not include investments reported as assets managed. Include investments where the CUSO solely
performs the functions of forwarding income or disbursements from the investments.
Report the number of unique clients (customers) of the CUSO at the end of the most recent calendar year.
Report the balances in U.S. dollars, which are managed actively by the CUSO as a Trustee, Guardian, or
Fiduciary at the end of the calendar year. This number should include all assets in which the CUSO has the
ability to affect the purchase, sale, or execution of investment transactions.
Report the number of unique clients (customers) of the CUSO at the end of the most recent calendar year.
For trust clients, count each trust, not trustee, as one client.

4

Information Technology and Data Processing Services
CUSOs must report credit union customers that receive any of the following information technology and data processing
services on the expanded Customer List tab of the CUSO Registry.
Service
Electronic Income Tax Filing
Information Technology (IT)
Consulting and Management
Services

Record Retention
Secure Collaboration Services

Software Systems Development
/ Application Programming
Interface (API) Development
Web Authorization and Security
Monitoring

Web Development, Hosting and
Content Management
Core System Data Processing

Description/Instructions
Submitting customers’ tax records electronically to the IRS or state tax agency.
Providing consulting and management services for IT infrastructure design and architecture, system
security, administration, support, resource management and monitoring. Services may include:






Software as a Service (SaaS)
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Planning and management
Provisioning of hardware and software for business continuity planning to include online data
backup and recovery services

Provisioning refers to providing or supplying the actual IT hardware/software necessary for Business
Continuity/Disaster Recovery.
Providing secure physical or electronic offsite storage of vital records.
Providing programs, systems, or sites for establishing secure communication channels for private
document storage and distribution, and dissemination of confidential or sensitive information for the
purpose of collaboration between authorized parties.
Designing, coding, testing, and updating software system data programs and other code.
Application Programming Interface (API) Development includes developing, testing, and updating
applications which interface with other existing systems and applications such as core processing systems.
Web security and monitoring services such as authentication and encryption of passwords and other
similar techniques for secure member login to intranets, extranets, and private websites. These also
include host-based intrusion protection and detection, log monitoring, hacker-safe monitoring programs,
configuration and daily administration web security, and other similar monitoring services.
Includes developing and designing non-transaction public websites, private or internal websites, and web
applications. Website hosting includes maintaining the servers and hypertext markup language (HTML)
code for public and private web sites, intranets, web applications, and web content management systems.
Offering a system used to process and record daily transactions and post updates to accounts and other
financial records. This typically includes deposit, loan and credit-processing capabilities, with interfaces to
general ledger systems, reporting tools, and may allow for, or integrate with, member access platforms.
5

Service
Disaster Recovery Services

Other IT Services

Description/Instructions
Offering the replication and hosting of physical or virtual servers to provide failover in the event of a manmade or natural catastrophe. Other services may include mobile facilities, alternate staffing, and network
connectivity.
Any information or data processing service not covered by the services listed above.

6

Lending Services
Loan Support Services
CUSOs must report credit union customers that receive any of the following loans support services on the expanded Customer List tab of
the CUSO Registry, and will need to complete the Additional Service Information section.
Service
Business Loan Servicing
Consumer Mortgage Servicing
Credit Card Loan Servicing
Indirect Loan Servicing

Student Loan Servicing

Other Loan Servicing

Description/Instructions
Business loans are defined in §723.2 of NCUA rules and regulations. Servicing may include collection and
distribution of payments, loan monitoring, collateral inspection, escrow, and delinquent loan collections.
Servicing of mortgages secured by a 1 to 4 family residential property. May include collection and
distribution of payments, loan monitoring, collateral inspection, escrow, and delinquent loan collections.
Includes authorization, batching, clearing and settlement, funding, and charge backs. May also include
collection and distribution of payments, loan monitoring, and delinquent loan collections.
Includes point of sale and outsourced lending relationships through a third party. This may include
collection and distribution of payments, loan monitoring, collateral inspection, escrow, and delinquent loan
collections.
Servicing of federally insured, non-federally insured, and uninsured loans. May include authorization,
batching, clearing and settlement, funding, and charge backs. It may also include collection and distribution
of payments, loan monitoring, and delinquent loan collections.
Any loan servicing product or service not covered by the services listed above.

Additional Service Information for Loan Support Services
CUSOs that perform services related to credit union lending, loan servicing, and leasing activities must provide additional information
relative to the balances of contracts serviced and volume of loans/leases facilitated.
Service
Business Lending Servicing
Consumer Mortgage Servicing
Credit Card Servicing
Indirect Loan Servicing

Description/Instructions
Report the total number and value of business loans the CUSO was servicing at the end of the most recent
calendar year.
Report the total number and value for consumer mortgages the CUSO was servicing as of the end of the
calendar year.
Report the total number and value for outstanding credit card loan balances that the CUSO was servicing as
of the end of the calendar year.
Report the total number and value for indirect loans the CUSO was servicing as of the end of the calendar
year.
7

Service
Student Loan Servicing
Other Loan Servicing

Description/Instructions
Report the total number and value for student loans the CUSO was servicing as of the end of the calendar
year.
Report the total number and value for other loans the CUSO was servicing as of the end of the calendar
year.

Collection Activities
Service
Debt Collection Services

REO Management

Sale of Repossessed Collateral

Description/Instructions
May include contacting debtors, sending collection letters, repossession or foreclosure, credit bureau
notification, and lawsuit filing.
A CUSO must report credit union customers that receive this service on the expanded Customer List tab of
the CUSO Registry, and will need to complete the Additional Service Information section.
The management of assets included in foreclosure (real estate owned). This may include property
management activity.
A CUSO must report credit union customers that receive this service on the Expanded Customer List tab of
the CUSO Registry, and will need to complete the Additional Service Information section.
May include disposition of collateral, and recovery of deficiency balances in the absence of full recovery
from collateral sale.
A CUSO must report credit union customers that receive this service on the Expanded Customer List tab of
the CUSO Registry.

Additional Service Information for Collection Activities
CUSOs that perform services related to credit union lending, loan servicing, and leasing activities must provide additional information
relative to the balances of contracts serviced and volume of loans/leases facilitated.
Service
Debt Collection Services
REO Management

Description/Instructions
Report the total number and value of debt collection loans the CUSO was servicing as of the end of the
calendar year.
Report the total number and value of REO properties the CUSO managed as of the end of the calendar
year.

8

Other Loan Support Services
Service
Loan Portfolio Review

Mortgage Securitizations

Purchase and Servicing of NonPerforming Loans
Real Estate Settlement Services

Title and Escrow Services

Description/Instructions
This may include loan review audits, portfolio documentation reviews, compliance reviews, and reporting,
etc.
A CUSO must report credit union customers that receive this service on the Expanded Customer List tab of
the CUSO Registry.
Pooling together mortgage loans and packaging them for sale in the form of securities which are backed by
the underlying mortgages. Investors receive payments out of the interest and principal on the underlying
loans.
A CUSO must report credit union customers that receive this service on the Expanded Customer List tab of
the CUSO Registry, and will need to complete the Additional Service Information section.
The purchase and servicing of one or more non-performing loans by a CUSO.
A CUSO must report credit union customers that receive this service on the Expanded Customer List tab of
the CUSO Registry.
May include review of title status and resolution of exceptions, verify payment of existing loans secured by
the real estate, obtain updated title insurance commitment, establish time and place for closing, collect
and disburse funds for the parties, record the appropriate documents as required under law, and provide
title search and abstract of title.
A CUSO must report credit union customers that receive this service on the Expanded Customer List tab of
the CUSO Registry.
May include holding funds and documents and controlling the flow of both, keeping parties informed of
progress, responding to lender requirements, securing title insurance, obtaining approval of reports from
all parties, prorating and adjusting insurance, taxes, rents, and fees, and recording lien and loan
documents.

Training

A CUSO must report credit union customers that receive this service on the Expanded Customer List tab of
the CUSO Registry.
Any lending related training including credit analysis, collections, risk ratings, and portfolio management.

Other Loan Services

A CUSO must report credit union customers that receive this service on the expanded Customer List tab of
the CUSO Registry.
Any other loan services not listed above.
A CUSO must report credit union customers that receive this service on the expanded Customer List tab of
the CUSO Registry, and may need to complete the Additional Service Information section.
9

Additional Service Information for Other Loan Support Services
CUSOs that perform services related to credit union lending, loan servicing, and leasing activities must provide additional information
relative to the balances of contracts serviced and volume of loans/leases facilitated.
Service
Mortgage Securitization

Description/Instructions
Report the total number and value of mortgage securitizations the CUSO was involved with during the prior
calendar year.

10

Loan Origination
Business Loan Origination
CUSOs must report credit union customers that receive any of the following business loans on the expanded Customer List tab of the CUSO
Registry, and may need to complete the Additional Service Information section.
Loan Type
Commercial Real Estate Loans
Construction and Development
Loans
Commercial and Industrial (UCC
Collateral) Loans
Loans to Government Entities
Government Guaranteed Loans
(e.g. SBA, USDA)
Other Business Loan Origination

Description/Instructions
Business loans secured by real estate.
Business loans granted to fund commercial construction and development. For further guidance see §7236
of NCUA rules and regulations.
Commercial loans other than those secured by real estate, for commercial and industrial purposes to sole
proprietorships, partnerships, corporations, and other business enterprises. Includes loans to individuals
for commercial, industrial, and professional purposes, but not for investment or personal purposes.
Loans to governmental entities such as municipalities, states, and federal agencies.
Loans guaranteed by a government sponsored enterprise, agency or entity.
Includes all other commercial loans including unsecured, or any not listed above.

Consumer Mortgage Loan Origination
CUSOs must report credit union customers that receive any of the following consumer mortgage loans on the expanded Customer List tab
of the CUSO Registry, and may need to complete the Additional Service Information section.
Loan Type
Construction Loans
First Lien Mortgages
Home Equity Lines of Credit
Jumbo Mortgages
Reverse Mortgages
Second Lien Mortgages
Other Consumer Mortgage
Origination

Description/Instructions
A consumer mortgage loan granted to fund construction on a 1 to 4 family residential property.
A mortgage real estate loan in which the lender is in the first position.
A dwelling-secured line of credit that generally provides a draw period followed by a repayment period.
Consumer mortgages as defined by Freddie Mac and Fannie Mae for loans above the secondary market
limits.
A home equity conversion mortgage or a proprietary reverse mortgage product and is a complex loan
typically offered to elderly borrowers and requires no monthly mortgage payment.
A mortgage real estate loan in which the lender is in the second position.
Any other consumer mortgage loan not listed above. Includes consumer mortgage loans in the third
position or lower.

11

Indirect Lending
An indirect loan is a loan made through a vendor or other third party that facilitates the financing arrangement, including, but not limited
to, auto loans, recreational vehicle loans, furniture loans, real estate loans, business loans, and non-federally guaranteed student loans.
The credit union is responsible for making the underwriting decision, and the loan is assigned immediately to the credit union after being
made.
CUSOs must report credit union customers that receive any of the following loans on the expanded Customer List tab of the CUSO Registry,
and may need to complete the Additional Service Information section.
Loan Type
Indirect Auto Loans
Indirect First Lien Mortgages
Indirect Second Lien Mortgages
Indirect HELOCs
Indirect Student Loans
Other Indirect Loans

Description/Instructions
Includes point of sale and out sourced lending relationships through a third party vendor for the purchase
of vehicle.
Includes outsourced lending relationships through a third party vendor for real property with the lender in
the first position.
Includes outsourced lending relationships through a third party vendor for real property with the lender in
the second position.
Includes outsourced lending relationships through a third party vendor for a dwelling secured line of credit
that generally provides a draw period followed by a repayment period.
Includes outsourced lending relationships through a third party vendor for non-federally insured student
loans.
Includes point of sale and outsourced lending relationships through a third party vendor for any other
collateral or purpose not listed above.

Purchase and Sale of Participations
Participations are loans made by multiple lenders to a single borrower. Several lenders, for example, might partner to fund one extremely
large loan, with one of the lenders taking the role of the “lead lender” or “originating lender.” This lending institution then recruits other
financial institutions to participate and share the risks and profits. Large loans may also be participated out to other lenders after the loan
is made. Participations exclude purchased participations not qualifying for true sales accounting under GAAP (e.g., participations purchased
with substantial recourse), as these loans will still be reflected on the seller’s balance sheet.
CUSOs must report credit union customers that purchase and sell participations on the expanded Customer List tab of the CUSO Registry,
and may need to complete the Additional Service Information section.
Participation Type
Participation Loans Sold

Description/Instructions
Includes loans that are originated by the CUSO and participations are sold to other lenders. It also includes
any service where the CUSO assists another lender in attracting, developing, evaluating, underwriting, or
servicing loans sold to other participating lenders.
12

Participation Type
Participation Loans Purchased

Description/Instructions
Includes purchasing participations for the CUSO or assisting credit unions with purchasing and/or servicing
participations from other lead lenders.

Student Loan Origination
CUSOs must report credit union customers that receive any of the following student loans on the expanded Customer List tab of the CUSO
Registry, and may need to complete the Additional Service Information section.
Loan Type
Student Loans- Government
Insured
Student Loans- Non Government
Insured

Description/Instructions
State- or federal government-insured loans student loans such as Stanford, Perkins, PLUS and consolidation
loans.
Includes non-insured student loans or privately insured student loans.

Additional Service Information for Loan Origination Services
CUSOs that perform services related to loan origination must provide additional information relative to the balances of contracts serviced
and volume of loans/leases facilitated.
Service
Business Loan Origination
(all categories)

Description/Instructions
Business loans require reporting by CUSOs that provide commercial lending services as described in §723 of
NCUA rules and regulations.
Report the number and value of business loans in which the CUSO was involved in any aspect of the
underwriting, granting, settlement or documentation process for the previous calendar year in the
applicable respective category. Refinancing of existing credits and new loans facilitated should both be
included.

Consumer Mortgage Loan
Origination
(all categories)

Do not include loans where the only activity was facilitating a participation agreement transaction. These
amounts will be reported elsewhere.
Report the number and value of mortgage loans in which the CUSO was involved in any aspect of the
underwriting, granting, settlement or documentation process for the previous calendar year in the
applicable respective category.
Do not include loans where the only activity was packaging the mortgages for sale or the selling of a
mortgage. These amounts are reported under mortgage securitization.
13

Service
Indirect Loans
(all categories)
Participations Loans – Sold or
Purchased
Student Loan Origination
(all categories)

Description/Instructions
Report the number and value of indirect loans in which the CUSO was involved in the underwriting,
granting, settlement or documentation process for the previous calendar year in the applicable respective
category. This includes both refinancing and new loans facilitated.
Report the number and value of participation loans sold or purchased for the last calendar year where the
CUSO has assisted or lead efforts to locate participations or sales between or among lenders.
Report the number and value of student loans in which the CUSO was involved in the underwriting,
granting, settlement or documentation process for the previous calendar year in the applicable respective
category. If the loan was a refinance or consolidation of a previous student loan, report the gross amount
of the loan, even if no additional money was advanced.

14

Other Loans
CUSOs must report credit union customers that receive any of the following loans on the expanded Customer List tab of the CUSO Registry,
and may need to complete the Additional Service Information section.
Loan Type
Credit Card Loan Origination
Leasing
Pay Day Loans

Description/Instructions
Includes processing applications, performing analysis and taking a credit card loan to funding.
Leases Receivable include direct financing leases as defined by GAAP (credit union is lessor).
A type of short-term borrowing (generally 6 months or less) where an individual borrows a small amount at
a high rate of interest.

Additional Service Information for Other Loans
CUSOs that perform services related to loan origination must provide additional information relative to the balances of contracts serviced
and volume of loans/leases facilitated.
Service
Credit Card

Leasing

Pay Day Loans

Description/Instructions
Report the number and value of credit card lines of credit where the CUSO was involved in underwriting,
granting, settlement, or documentation for the previous calendar year end. The reporting in this section is
limited to lending activities. If your CUSO solely provides servicing or transaction-processing of credit cards,
this information will be reported as a different service.
Report the number and value of total lease contracts where the CUSO was involved in some aspect of the
underwriting, granting, settlement or documentation process auto leasing or other consumer lease
financing arrangements for the previous calendar year.
Lease financing services provided by the CUSO for business or commercial purposes should be included in
the Business Lending section of the registry.
Report the number and value of pay day loans where the CUSO was involved in some aspect of the
underwriting, granting, settlement, documentation, or recommendations for approval as of the previous
calendar year.

15

Member Services
Service
Call Center Services
Financial Counseling Services

Insurance Brokerage or Agency
Referrals
Real Estate Brokerage Services
Tax Preparation Services
Travel Agency Services

Description/Instructions
Services designed to handle customer service requests with new and existing customers for an
organization.
Services designed to help individuals make the best use of their financial assets and achieve specific
economic objectives, such as adequate funding of a child's college education expenses, or post-retirement
needs. This can include assistance with budgeting and debt management.
Includes agency for sale of insurance, vehicle warranty programs, and group purchasing programs.
Services facilitating the sale or purchase of real estate. It can also include residential property
management.
Service preparing state and federal income tax filings.
An agency engaged in selling and arranging transportation, accommodations, tours, and trips for travelers.

16

Operations - Clerical, Professional and Management, and Currency Services
Service
Audit Services
Business Consulting Services
Checking and Currency Services
CUSO Investments in Non-CUSO
Service Providers
Fixed Asset Services
Human Resource Services

Marketing and Research
Services
Payroll Services

Physical Security
Training Services
Vendor Management
Other Operational, Professional
and Management Service

Description/Instructions
Services that provide as-requested and agreed upon procedures, audits; including internal, operational,
financial, or compliance audits.
Consulting services provided in support of business development, strategic planning, industry analysis, and
operational efficiency.
Includes check cashing; coin and currency services; and money order, savings bonds, travelers’ checks, and
purchase and sale of U.S. Mint commemorative coins services.
In connection with providing a permissible service, a CUSO may invest in a non-CUSO service provider. The
amount of the CUSO’s investment is limited to the amount necessary to participate in the service provider,
or a greater amount if necessary to receive a reduced price for goods or services.
Includes management, development, sale, or lease of fixed assets; and sale, lease, or servicing of computer
hardware or software.
Providing advice and assistance to businesses in: human resources and personnel policies, practices, and
procedures; employee benefits planning, communication, and administration; compensation systems
planning; and wage and salary administration.
Services that provide systematically gathering, recording, and analyzing data about issues relating to
marketing credit union products and services. Producing reports of research, making recommendations for
marketing strategies, and other similar market and research services.
Services providing payroll processing, reporting, and tax filing.
A CUSO must report credit union customers that receive payroll services on the expanded Customer
List tab of the CUSO Registry, and may need to complete the Additional Service Information section.
Alarm and building security monitoring or other physical security protection services.
Furnishing of pre-packaged training products, developing new or customizing existing training
products/modules, and facilitating education and training of credit union staff.
Assisting with evaluating and monitoring third party service providers.
Any operational, professional or management service not covered by the services listed above. If this box is
checked, describe other service(s) provided.

17

Payment and Electronic Transaction Services
CUSOs must report credit union customers that receive payment and electronic transaction services on the expanded Customer
List tab of the CUSO Registry.
Service
Automated Clearing House
(ACH)
Automated Teller Machine
(ATM), Electronic Funds Transfer
(EFT), and Point of Sale (POS)
Services and Networks
Bill Pay and Electronic Bill
Presentment and Payment
(EBPP) Services
Credit Card, Debit Card, and Gift
or Prepaid Card Program
Services
Electronic Statements/Paper
Statements
Forward Check Collection /
Remote Deposit Capture
Services
Lockbox and Remittance
Services
Official Check Services

Online and Mobile Banking

Shared Branching Services

Description/Instructions
Activities include receipt of ACH files; file distribution; receipt and processing of returned items and
notification of change files; offering and/or processing ACH origination files; assisting with ACH exceptions
and transaction disputes; providing settlement of ACH files; and other similar ACH services.
Includes offering programs that allow access to a network of EFT terminals and ATMs to initiate PIN-based
debit or ATM card transactions. Other services include fraud monitoring of PIN transactions, data security,
adjustment and dispute resolution processing to include card blocking, chargeback processing, related
research and other similar services.
Includes offering services to allow consumers to send money to a creditor or vendor to be credited against
a specific account. Bill payments may be executed electronically, via paper check or banker's draft, or other
similar electronic payment means. Services may also include electronically presenting bills and/or billing
statements.
Includes offering, managing, processing, or settling of debit, credit, and gift or prepaid card programs.

Services that provide electronic and paper delivery of periodic account statements.
Services relating to check processing and remote deposit capture. These may include collection, clearing,
settlement, adjustment, and reporting services. Services may also include sale of equipment, bundled
services, and support agreements.
Service includes receiving and processing payments, providing reports or files of activity, depositing of
funds, and forward collection of items.
Services providing business share drafts (checks), official checks, and money order programs to include
processing, clearing, and settlement of items, maintaining list of issued drafts, and providing daily reports
for reconciliation.
Services that provide internet-based technological services which may provide real-time, 24/7 access to
consumers’ financial information. Access to accounts may be through internet web applications and/or
portable electronic devices.
Facilitating the sharing of infrastructure to establish a private, secure, cooperative processing network that
accepts transactions from members of participating credit unions.

18

Service
Share Draft, Check Imaging, and
Archival Services
Share Draft (Check) Processing

Description/Instructions
Services providing for capturing and storing images of physical share drafts or checks facilitating forward
check collection, maintaining electronic archives, electronic access to check images, and integration with
banking websites. Service may also include creating copies of archival history.
Services include receipt and processing of in-clearing checks (electronic images or physical checks) for file
distribution, processing of return files, adjustments, dispute resolution assistance, financial settlement of
files, and other similar services.
Services designed to identify and prevent account fraud and losses during the share draft clearing process.

Share Draft Fraud and Risk
Management Services
Wire Transfer Services (Domestic Services for electronically transferring funds through the Federal Reserve Bank, other financial institution,
and International)
or other similar third-party funds transfer agent (i.e., Western Union, etc.) directly to a domestic or foreign
financial institution or receiving transfer agent.

19

Other Services
Field
Holding Company
Dormant/Inactive
Other Service Type Not Listed

Description/Instructions
A CUSO who offers no specific service, but serves as a holding company whose purpose is to manage and
control a subsidiary CUSO or CUSOs.
Select No Services Being Offered if the CUSO is not providing any services at the time, but may be
reactivated in the future.
Check this box if the CUSO provides a service type not listed.

20

Credit Union Customer List
CUSOs must report credit union customer information based on the nature of the services provided to customers.2 For
reporting purposes, a “customer” is a credit union with whom the CUSO has a contractual relationship to provide a service.
CUSOs must report at least one customer. For example, if the CUSO is wholly owned, the owner is also the customer.
Basic Customer List
CUSOs that do not offer complex or high risk services as defined by NCUA rules and regulations must report the following
credit union customer information.3
Item
Charter/Insurance #

Credit Union Name
Loan

Investment

Description/Instructions
For a federal credit union, enter the NCUA charter number.
For a federally insured, state chartered credit union, enter the NCUA federal insurance certificate number.
For a non-federally insured, state chartered credit union, use the assigned non-federally insured credit
union (NFICU) NCUA ID number.
Enter the credit union’s legal name.
Select the check box if the credit union has a loan to the CUSO. Do not select the box if the credit union
does not have a loan to the CUSO. A loan does not include funds placed on deposit to facilitate a clearingthrough account.
Select the check box if the credit union has an ownership investment to the CUSO. Do not select the box if
the credit union does not have an ownership investment in the CUSO.

Expanded Customer List
CUSOs that offer a complex or high risk service as defined by NCUA rules and regulations must report the following credit
union customer information.4

2

For more information, see NCUA Letter to Credit Unions 13-CU-13, Changes to NCUA Regulations related to Credit Union Service Organizations, issued
in November 2013.
3
For more information, see NCUA Letter to Credit Unions 13-CU-13, Changes to NCUA Regulations related to Credit Union Service Organizations, issued
in November 2013. You may use a schema to facilitate populating this information. Refer to the Using Schema Quick Guide for more information on using
and importing schema.
4
For more information, see NCUA Letter to Credit Unions 13-CU-13, Changes to NCUA Regulations related to Credit Union Service Organizations, issued
in November 2013. You may use a schema to facilitate populating this information. Refer to the Using Schema Quick Guide for more information on
using and importing schema.

21

Item
NCUA #

Credit Union Name
Loan Amount

Investment Amount
Services

Description/Instructions
For a federal credit union, enter the NCUA charter number.
For a federally insured, state chartered credit union, enter the NCUA federal insurance certificate number.
For a non-federally insured, state chartered credit union, use the assigned non-federally insured credit
union (NFICU) NCUA ID number.
Enter the credit union’s legal name.
Report the amount of outstanding loan balance(s), available line(s) of credit from the credit union, and/or
guarantee(s) the credit union has made to or on behalf of the CUSO. If the credit union does not have a
loan to the CUSO, enter zero. Loans are defined in §704.11(b)(2) and §712.2(b) of NCUA rules and
regulations. A loan does not include funds placed on deposit to facilitate a clearing-through account. For
CUSOs that provide lending-type services, this does not apply to loan volume the CUSO has generated for
the credit union.
Report the amount that the CUSO has recorded on its books as the credit union’s total dollar investment in
the CUSO. If the credit union does not have an investment in the CUSO, enter zero.
Check the box under the services offered to each credit union customer.

22

Owners5
CUSOs must report the following information for all owners.
Item
Associated number

Type
Name
% of Ownership

Investment Amount
Loan Amount

Description/Instructions
Customers that are also owners flow directly from the credit union customer list if the CUSO reports the
credit union as having an investment.
For additional owners:
 Report a CUSO using their EIN.
 Report a credit union using its NCUA number (Federal Charter, Insurance number or NFICU NCUA
ID number)
 Report a bank using its Federal Insurance (FDIC) number.
 Report other entities (businesses) using their EIN.
 Report any other owners; these do not need an associated number, but require a city and state.
Credit unions should not be reported in this field.
For credit union customers that are also owners, the type choice flows directly from the customer lists, if
populated. For all other owners, select the type which best describes the owner.
Report the legal name of the owner.
Enter the percentage of ownership the owner holds up to 9 decimal places. The sum of all ownership
interests listed for the CUSO must equal 100%. The percentage of ownership typically is determined by the
number of shares or membership units assigned to each owner in a corporation or partnership. Refer to
your incorporation articles or partnership agreements.
Report the amount, in whole dollars, that the CUSO has recorded on its books as the credit union’s total
dollar investment in the CUSO. If the credit union does not have an investment in the CUSO, enter zero.
Report the amount, in whole dollars, of outstanding loan balance(s), available line(s) of credit from the
credit union, and/or guarantee(s) the credit union has made to or on behalf of the CUSO. If the credit
union does not have a loan to the CUSO, enter zero. Loans are defined in §704.11(b)(2) and §712.2(b) of
NCUA rules and regulations. A loan does not include funds placed on deposit to facilitate a clearingthrough account. For CUSOs that provide lending-type services, do not report loan volume the CUSO has
generated for the credit union.

5

You may use a schema to facilitate populating this information. Refer to the Using Schema Quick Guide for more information on using and importing
schema.

23

Financial Information
CUSOs that offer a complex or high risk service as defined by NCUA rules and regulations must report the following financial
information.
Item
Effective Date of Audit
Auditor Name
Total Assets
Total Liabilities
Total Equity
Gross Revenue
Net Income
Audited Financial Statement

Description/Instructions
Report the effective date of the audit. This date must be an end-of-month date. If you provided an audit
date in a prior year, the new date must be equal to or greater than the date previously provided.
Report the audit firm name. You may leave this field blank if the CUSO has not yet engaged an auditor for
the audit period.
Report the total unconsolidated assets of the CUSO as of the audit date.
Report the total unconsolidated liabilities of the CUSO as of the audit date.
Report the total unconsolidated equity of the CUSO as of the audit date.
Report the total unconsolidated gross revenue of the CUSO as of the audit date.
Report the total unconsolidated net income of the CUSO as of the audit date.
Click on the Select Files button to provide / upload a copy of your most recent unconsolidated audited
financials. Uploaded files must be Adobe® (.pdf) format and limited to 15 megabytes.
If audited financial statements are not available, check the box stating that they are not being provided and
provide an explanation.

24

Corporate Credit Union CUSOs
General and expanded information collected in the CUSO Registry as required under NCUA rules and regulations is described
below.6 Items noted with an asterisk (*) are available through the public CUSO Registry search function.

Required Information
Corporate credit union CUSOs must provide the following when registering in the CUSO Registry:
Field
Registry Number*

Employer ID (EIN)
Legal Name of CUSO*
Type of Legal
Organization
Does a corporate CU
or a corporate CU’s
CUSO have an
investment in your
organization?
Physical Address*

CEO Name
CEO E-mail Address

Description/Instructions
NCUA issues a CUSO a permanent Registry Number upon successful completion of the screening process. This
number can be used for uniquely identifying your CUSO in the CUSO Registry. If you registered in a prior year, this
number will automatically populate and cannot be changed.
Identification number issued by the IRS; used for filing tax purposes. If you registered in a prior year, this number
will automatically populate and cannot be changed.
The CUSO’s full, legal name as registered with the state where the CUSO is organized.
Select the legal structure of your organization: Corporate, Limited Liability Company, Partnership, or Other. If
“Other,” indicate the CUSO’s legal structure in the space provided.
Select Yes or No to indicate whether a corporate credit union or a corporate credit union CUSO has any ownership
interest in your organization. For a list of corporate credit unions, please see the NCUA webpage at:
https://www.ncua.gov/regulation-supervision/Pages/corporate-large/list.aspx

The physical address of the CUSO headquarters office. Include the street address, city, state, and zip code. The zip
code must be five digits. If the physical address and mailing address are the same, click Yes and you will not need to
re-enter the address. A P.O. Box is not a physical address.
The individual responsible for the CUSO’s overall daily operations. If your CUSO does not have a formal CEO, please
indicate the name of the person primarily responsible for daily operations.
The CUSO CEO’s business e-mail address. If your CUSO does not have a formal CEO, please indicate the name of
the person primarily responsible for daily operations.

6

NCUA rules and regulations require all federally insured credit unions that invest in or lend to a CUSO to enter a written agreement requiring the CUSO
to submit annual reports to NCUA and the state supervisory authority, if applicable, on an annual basis. See 12 CFR Part 712, Credit Union Service
Organizations, and 12 CFR Part 741, Requirements for Insurance; for a complete discussion, see 78 Fed. Reg. 72537 (Dec. 3, 2013). For more information
about the CUSO rule, see NCUA Letter to Credit Unions 13-CU-13, Changes to NCUA Regulations related to Credit Union Service Organizations, issued in
November 2013, and 14-CU-07, Contractual Agreements with Credit Union Servicing Organizations, issued in June 2014.

25

Field
Effective Date of
Audit*
Are you a Subsidiary
CUSO?
Current Status of
CUSO?
Date Organized
Are you regulated by
any other agency?

Description/Instructions
Provide the effective date of the most recent completed financial statement audit. This date must be an end-ofmonth date. If you provided an audit date in a prior year, the new date must be equal to or greater than the date
previously provided.
Select Yes if your CUSO is partially or wholly owned by another CUSO.
Select Active if your organization is currently serving customers or acting as a holding company. Chose Inactive if
your organization is not currently serving any customers or acting as a holding company.
Date the CUSO was legally incorporated or formed.
If you answer Yes to this question, provide the name of the agency or agencies that regulate your organization.

Additional General Information
Corporate credit union CUSOs also provide the following information when registering in the CUSO Registry:
Field
Mailing Address*

Phone Number*
General E-mail Address
Website Address*
Trade Names*

Description/Instructions
Official mailing address for the CUSO. This address may be the same or different than the physical address. For
addresses in the United States, include the address, city, state, zip code, county, and country. The zip code must
be 5 characters. (Plus 4 portions of zip codes will not be allowed in the field at this time).
The CUSO’s main or general information phone number (including area code). If the CUSO does not have a public
phone number leave this field blank.
The CUSO’s general e-mail address. If the CUSO does not have a general email address leave this field blank.
The CUSO’s public website address URL. If the CUSO does not have a public website leave this field blank.
Provide all alternate names your organization uses to conduct business. More than one trade name can be
provided.

26

CUSO Services
For more information about approved corporate CUSO activities, visit the NCUA website.7 A list of all services offered by the
CUSO are available through the public CUSO Registry search function.

Information Technology and Data Processing Services
Corporate credit union CUSOs must report credit union customers that receive any of the following information technology and
data processing services on the expanded Customer List tab of the CUSO Registry.
Service
Information Technology (IT)
Consulting and Management
Services

Secure Collaboration Services

Software Systems Development/
Application Programming
Interface (API) Development
Web Authorization and Security
Monitoring

7

Description/Instructions
Services providing consulting and management services for IT infrastructure design and architecture,
system security, administration, support, resource management and monitoring. Services can include:






Software as a Service (SaaS)
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Planning and management
Provisioning of hardware and software for business continuity planning to include online data
backup and recovery services

Provisioning refers to providing or supplying the actual IT hardware/software necessary for Business
Continuity/Disaster Recovery.
Services providing programs, systems, or sites for establishing secure communication channels for private
document storage and distribution, and dissemination of confidential or sensitive information for the
purpose of collaboration between authorized parties.
Services that provide designing, coding, testing and updating custom software system data programs and
other code (e.g., scripts). Application Programming Interface (API) development includes developing,
testing, and updating custom applications which interface with other existing systems and applications
such as core processing systems.
Web security and monitoring services such as authentication and encryption of passwords and other
similar techniques for secure member login to intranets, extranets, and private websites; host based
intrusion protection and detection; log monitoring; hacker-safe monitoring programs; configuration and
daily administration web security; and other similar monitoring services.

https://www.ncua.gov/regulation-supervision/Pages/corporate-large/credit-union-service-organizations.aspx

27

Service
Web Development, Hosting and
Content Management

Core System Data Processing

Electronic Document
Management

Description/Instructions
Includes developing and designing non-transaction public websites, private or internal websites, and web
applications. Website hosting to include maintaining the servers and hypertext markup language (HTML)
code for public and private web sites, intranets, and Web applications used on customer websites. Offering
web content management (WCM) systems to simplify the publication of web content and updates to web
sites and mobile devices.
Services offering a back-end system in a service bureau environment used to process and record daily
transactions, and post updates to accounts and other financial records. This typically includes deposit, loan
and credit-processing capabilities, with interfaces to general ledger systems and reporting tools, and may
allow for or integrate with front-end member access platforms.
Services providing document and record management systems which may allow for document archival,
reporting, secure remote access, and similar services.

28

Investment/ALM Services
Corporate credit union CUSOs must include information on investment and ALM services when applicable, and must report
credit union customers that receive any of the following investment or ALM services on the expanded Customer List tab of the
CUSO Registry.
Service
ALM Consulting, Advisory, and
Reporting Services

Investment Advisory Services
Securities Brokerage Services
Other Brokerage Services

Description/Instructions
Consulting, advisory, and reporting services for balance sheet and interest rate management. This includes:
ALM interest rate risk modeling, measurement, and reporting; ALM model validation services; consulting
services for ALM policy development; core deposit studies; lending pool analysis and valuations; and other
similar services.
Investment advisory services as noted in §704.11(e) of NCUA rules and regulations.
Brokerage services as noted in §704.11(e) of NCUA rules and regulations.
Other brokerage services as noted in §704.11(e) of NCUA rules and regulations.

29

Lending Services
Loan Support Services
Business Loan Services

Corporate credit union CUSOs must report credit union customers that receive loan support services on the expanded Customer List tab
of the CUSO Registry, and may need to complete the Additional Service Information section.
Service
Business Loan Servicing

Description/Instructions
Includes providing business loan processing and sales to include pre- and post- closing underwriting, risk
monitoring reports, document preparation, and servicing. Loan support services may also include debt
collection services and sale of repossessed collateral.

Additional Service Information for Loan Support Services
Corporate credit union CUSOs that perform services related to loan servicing must provide additional information relative to the balances
of contracts serviced.
Service
Business Loan Servicing

Description/Instructions
Report the total number and value of business loans the CUSO was servicing at the end of the most recent
calendar year.

Collection Activities
Corporate credit union CUSOs must report credit union customers that receive collection activity services on the expanded Customer List
tab of the CUSO Registry, and may need to complete the Additional Service Information section.
Service
Debt Collection Services

Description/Instructions
Includes contacting debtors, sending collection letters, credit bureau notification, and lawsuit filing.

Additional Service Information for Collection Activities
Corporate credit union CUSOs that perform services related to credit union lending, loan servicing, and leasing activities must provide
additional information relative to the balances of contracts serviced and volume of loans/leases facilitated.

30

Service
Debt Collection Services

Description/Instructions
Report the total number and value of debt collection loans the CUSO was servicing as of the end of the
calendar year.

Other Loan Support Services
Service
Loan Portfolio Review

Sale of Repossessed Collateral

Training

Description/Instructions
This may include loan review audits, portfolio documentation reviews, compliance reviews, and reporting.
A CUSO must report credit union customers that receive this service on the expanded Customer List tab of
the CUSO Registry.
May include disposition of collateral, and recovery of deficiency balances in the absence of full recovery
from collateral sale.
A CUSO must report credit union customers that receive this service on the expanded Customer List tab of
the CUSO Registry.
Any lending related training including credit analysis, collections, risk ratings, and portfolio management.
A CUSO must report credit union customers that receive this service on the expanded Customer List tab of
the CUSO Registry.

31

Loan Origination
Business Loan Origination
These services include providing business loan consulting and origination services. Examples of business loan origination include
commercial real estate, term loans, lines of credit, construction, agriculture, SBA loans, and loan participation servicing and brokering.
Corporate credit union CUSOs must report credit union customers that receive business loan origination services on the expanded
Customer List tab of the CUSO Registry, and may need to complete the Additional Service Information section.
Loan Type
Commercial Real Estate Loans
Construction & Development
Loans

Description/Instructions
Member business loans secured by real estate.
Business loans granted to fund commercial construction and development, excluding any loan made to
finance the construction of a single-family residence if a prospective homeowner has contracted to
purchase the property and a loan to finance the construction of one single-family residence per memberborrower or group of associated member-borrowers, irrespective of the existence of a contractual
commitment from a prospective homeowner to purchase the property.
This does include loans made for the purpose of acquiring property or rights to property with the intent
to convert it to income producing property such as residential housing for rental or sale; commercial use;
or similar use. This includes land or structure loans made with the intent of conversion into an income
producing property such as residential housing for rental or sale, commercial or industrial use, or similar
use.

Commercial & Industrial (UCC
collateral) Loans

Construction and development loans also include a financing arrangement for the major renovation or
development of property already owned by the borrower that will convert the property to an income
producing property or convert the use of income producing property to a different use from its use before
the major renovation or development, or is a major expansion of its current use. A construction and
development loan does not include loans to finance maintenance, repairs, or improvements to an existing
income producing property that do not change its use.
Commercial loans other than those secured by real estate, for commercial and industrial purposes to sole
proprietorships, partnerships, corporations, and other business enterprises. Include loans to individuals for
commercial, industrial, and professional purposes but not for investment or personal expenditure
purposes. For example, include loans to manufacturing companies, construction companies, wholesale and
retail trade enterprises, cooperative associations, service enterprises, insurance agencies, and practitioners
of law, medicine, and public accounting. Also include loans for the purpose of financing capital
expenditures, current operations, and dealer floor plans.
32

Loan Type
Government Guaranteed Loans
(e.g. SBA, USDA)

Description/Instructions
Loans to governmental entities such as municipalities, states, and federal agencies.

Additional Service Information for Loan Origination Services
Corporate credit union CUSOs that perform services related to loan origination must provide additional information relative to the
balances of contracts serviced and volume of loans/leases facilitated.
Service
Business Loan Origination:





Commercial Real Estate
Loans
Construction &
Development Loans
Commercial & Industrial
(UCC Collateral)
Government
Guaranteed Loans(e.g.
SBA, USDA)

Description/Instructions
Business loans require reporting by CUSOs that provide commercial lending services as described in §723 of
NCUA rules and regulations.
Report the number and value of business loans in which the CUSO was involved in any aspect of the
underwriting, granting, settlement or documentation process for the previous calendar year in the
applicable respective category.
Refinancing of existing credits and new loans facilitated should both be included. Do not include loans
where the only activity was facilitating a participation agreement transaction. These amounts will be
reported elsewhere.

Purchase and Sale of Participations
Participations are loans made by multiple lenders to a single borrower. Several lenders, for example, might partner to fund one extremely
large loan, with one of the lenders taking the role of the “lead lender” or “originating lender.” This lending institution then recruits other
lenders to participate and share the risks and profits. Large loans may also be participated out to other lenders after the loan is made.
Participations exclude purchased participations not qualifying for true sales accounting under GAAP (e.g., participations purchased with
substantial recourse), as these loans will still be reflected on the seller’s balance sheet.
Corporate credit union CUSOs must report credit union customers that receive business loan origination services on the expanded
Customer List tab of the CUSO Registry, and may need to complete the Additional Service Information section.
Participation Type
Participation Loans Sold

Description/Instructions
Includes loans originated by the CUSO and participations are sold to other lenders. It also includes any
service where the CUSO assists another lead lender in attracting, developing, evaluating, underwriting or
servicing loan sold to other participating lenders.
33

Participation Type
Participation Loans Purchased
Participation Brokering/
Servicing

Description/Instructions
Includes purchasing participations for the use of the CUSO or assisting credit unions with purchasing and/or
servicing participations from other lead lenders.
Activity where the CUSO has assisted or lead efforts to locate loan participations between
interested/willing buyers and sellers.

Additional Service Information for Participation Loan Services
Corporate credit union CUSOs that perform services related to participation loan services must provide additional information relative to
the participation loans sold, participation loans purchased as well as balances of contracts serviced and volume of loans/leases facilitated.
Participation Type
Participations Loans Sold
Participations Loans Purchased
Participations Loans
Brokering/Servicing

Description/Instructions
Report the number and value of participation loans sold for the last calendar year.
Report the number and value of participation loans purchased for the last calendar year.
Report the number and value of participation loans brokered or services for the last calendar year.

34

Member Services
Corporate credit union CUSOs must include information on member services when applicable.
Service
Business Banking (Consulting
and Turnkey) Services

Description/Instructions
Services that provide either in-house, or through turnkey operation, a suite of financial products. Products
may include loan products, risk monitoring, and consulting services for business loan, deposit, payment and
cash management products.

Operations – Clerical, Professional, Management and Currency Services
Corporate credit union CUSOs must include information on member services when applicable.
Service
Audit and Compliance
Consulting Services

Business Consulting Services
Coin and Currency Services

Human Resources Services
Marketing and Research
Services

Payroll Services
Product Development Services
Training Services
Insurance Brokerage or Agency
Referrals

Description/Instructions
Services that provide as-requested and agreed upon (in predetermined scope arrangement), audits
(internal, operational, financial, or compliance); and providing education and consultation services for
developing statutory and regulatory compliance programs related to the Bank Secrecy Act, Anti Money
Laundering provision, Office of Foreign Asset Control, and U.S. Patriot Act.
Consulting services provided in support of business development, strategic planning, industry analysis, and
operational efficiency.
Includes providing replenishment or deposit of excess coin and cash. This may include vault cash orders,
ATM replenishments, and other similar services. Coin and currency services may be offered through
agreement with another financial institution, direct with the Federal Reserve, through an armored car
service agreement, or through other similar arrangement.
Services addressing human capital needs, reporting, and management considerations to include
development of policies, procedures, and employee manuals.
Services that provide systematically gathering, recording, and analyzing data about issues relating to
marketing credit union products and services to identify and assess how changing elements of the
marketing mix affect member behavior. Producing reports of research, making recommendations for
marketing strategies, and other similar market and research services.
Services providing management of payroll processing, reporting, and tax filing.
Providing research and development of products and services specific to the needs of credit unions and
their members/consumers.
Furnishing of pre-packaged training products, developing new or customizing existing training
products/modules, and facilitating education and training of credit union staff.
Services that make third party insurance services or products available. This may include endorsing a
product or service, negotiating group discounts and making referrals.
35

Payments and Electronic Transaction Services
Corporate credit union CUSOs must report credit union customers that receive payment and electronic transaction services on
the expanded Customer List tab of the CUSO Registry.
Service
Automated Clearing House
(ACH)

Automated Teller Machine
(ATM), Electronic Funds Transfer
(EFT), and Point of Sale (POS)
Services and Networks

Bill Pay and Electronic Bill
Presentment and Payment
(EBPP) Services
Credit Card, Debit Card, and Gift
or Prepaid Card Program
Services

Electronic Statements/Paper
Statements

Description/Instructions
Services that provide for the receipt, processing, distribution, and settlement of electronic credits and
debits among financial institutions for final posting to business entities, credit unions and
members/consumers. Activities include receipt of ACH files; file distribution; receipt and processing of
returned items and notification of change files; offering and/or processing ACH origination files; assisting
with ACH exceptions and transaction disputes; providing settlement of ACH files; and other similar ACH
services.
Includes offering programs that allow access to a network of EFT terminals and ATMs to initiate PIN-based
debit or ATM card transactions. ATM services utilizing a shared ATM network, setting up a private ATM
network, monitoring of ATM connectivity and availability, including the management of telecom circuits
and modems, assisting with the implementation of new ATMs, ensuring data security and integrity,
providing network access, authorization of PIN transactions completed at ATMs, including settlement of
related funds. Other services include fraud monitoring of PIN transactions, adjustment and dispute
resolution processing to include card blocking, chargeback processing, related research and other similar
services.
Includes offering services to allow consumers to send money to a creditor or vendor to be credited against
a specific account. Bill payments may be executed electronically, via paper check or banker's draft, or other
similar electronic payment means. Services may also include electronically presenting bills and/or billing
statements.
Includes offering debit, credit, and gift or prepaid card programs and processing to include: access to card
networks and gateways, authorization and settlement of signature debit transactions, including settlement
of related funds; fraud monitoring, risk management, and case support services to include neural networks
and charge-back processing services; back office card support and management, reconciliation of daily
settlement and adjustment processing; card maintenance, issuance, and transaction reports; card program
project management and implementation; and other similar services. Gift or prepaid cards may be
reloadable or non-reloadable.
Services that provide electronic and paper delivery of periodic account statements.

36

Service
Forward Check Collection /
Remote Deposit Capture
Services

Lockbox and Remittance
Services
Official Check Services

Online and Mobile Banking

Shared Branching Services

Share Draft, Check Imaging, and
Archival Services

Share Draft (Check) Processing

Share Draft Fraud and Risk
Management Services

Description/Instructions
Services offering a suite of image, electronic, and paper forward check processing, collection, clearing,
settlement, adjustment, and reporting services. Deposit processing may occur as either “traditional” paper
processing, electronic truncation, or image capture, processing, and transmission of check images from
remote or centralized locations. Remote deposit capture services may include branch, teller, merchant,
ATM, and consumer capture, and other similar forward check collection services. Activities may include
resale of equipment through negotiated agreement, bundled services, and support agreements.
Services providing wholesale or small batch retail remittance processing services. Service includes receiving
and processing payments, providing reports or files of activity, depositing of funds, and forward collection
of items.
Services providing business share drafts (checks), official checks, and money order programs to include
processing, clearing, and settlement of items, maintaining list of issued drafts, and providing daily reports
for reconciliation.
Services that provide internet-based technological services which may provide real-time, 24/7 access to
consumers’ financial information. This includes the ability to manage a variety of transactional and
non/transactional activities within and between accounts which may include electronic transfers,
payments, on-line loan applications, and other similar banking activities. Access to accounts may be
through internet web applications and/or portable electronic devices.
Services providing for the sharing of infrastructure to establish a private, secure, cooperative processing
network that accepts transactions from members of participating credit unions. Shared branching
functionality includes conducting deposits, account balance inquiries, and check cashing, and requesting
funds transfers, official checks, or other similar services.
Services providing for capturing and storing images of physical share drafts or checks for the purpose of
facilitating forward check collection, maintaining electronic archives, and facilitating electronic access to
check images for consumers’ statements, integration with internet banking websites, and other similar
purposes. Service may also include creating copies of archival history to facilitate “in-house” storage or
transfers to new third-party service providers.
Inclearing services for the receipt and processing of share drafts (checks) either as electronic images or
physical checks received from the Federal Reserve Bank, image exchange networks, or through direct
presentment arrangements with other financial institutions. Services include receipt and processing of
inclearing checks for file distribution, processing of return files, adjustments, dispute resolution assistance,
financial settlement of files, and other similar services.
Services providing complementary services for share draft processing designed to identify and prevent
account fraud and losses during the share draft clearing process.

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Service
Description/Instructions
Wire Transfer Services (Domestic Services that provide for electronically transferring funds through the Federal Reserve Bank, other financial
and International)
institution, or other similar third-party funds transfer agent (i.e., Western Union, etc.) directly to a
domestic or foreign financial institution or receiving transfer agent with final credit to business entities,
credit unions, and member/consumers.

Other Services
Service
Holding Company
Dormant/Inactive
Other Service Type Not Listed

Description/Instructions
A CUSO who offers no specific service, but serves as a holding company whose purpose is to manage and
control a subsidiary CUSO or CUSOs.
Select No Services Being Offered if the CUSO is not providing any services at the time, but may provide
services in the future.
Check this box if the CUSO provides a service type not listed.

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Credit Union Customer List
Corporate credit union CUSOs must report credit union customer information based on the nature of the services provided to
customers.8 For reporting purposes, a “customer” is a credit union with whom the CUSO has a contractual relationship to
provide a service.
CUSOs must report at least one customer. For example, if the CUSO is wholly owned, the owner is also the customer.
Basic Customer List
Corporate credit union CUSOs that do not offer complex or high risk services as defined by NCUA rules and regulations must
report the following credit union customer information.9
Item
NCUA #

Credit Union Name
Loan

Investment

Description/Instructions
For a federal credit union, enter the NCUA charter number.
For a federally insured, state chartered credit union, enter the NCUA federal insurance certificate number.
For a non-federally insured, state chartered credit union, use the assigned non-federally insured credit
union (NFICU) NCUA ID number.
Enter the credit union’s legal name.
Select the check box if the credit union has a loan to the CUSO. Do not select the check box if the credit
union does not have a loan to the CUSO. A loan does not include funds placed on deposit to facilitate a
clearing-through account.
Select the check box if the credit union has an ownership investment to the CUSO. Do not select the check
box if the credit union does not have an ownership investment in the CUSO.

Expanded Customer List
Corporate credit union CUSOs that offer a complex or high risk service as defined by NCUA rules and regulations must report
the following credit union customer information.10
8

For more information, see NCUA Letter to Credit Unions 13-CU-13, Changes to NCUA Regulations related to Credit Union Service Organizations, issued
in November 2013.
9
For more information, see NCUA Letter to Credit Unions 13-CU-13, Changes to NCUA Regulations related to Credit Union Service Organizations, issued
in November 2013. You may use a schema to facilitate populating this information. Refer to the Using Schema Quick Guide for more information on using
and importing schema.
10
For more information, see NCUA Letter to Credit Unions 13-CU-13, Changes to NCUA Regulations related to Credit Union Service Organizations, issued
in November 2013. You may use a schema to facilitate populating this information. Refer to the Using Schema Quick Guide for more information on using
and importing schema.

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Item
NCUA #

Credit Union Name
Loan Amount

Investment Amount
Services

Description/Instructions
For a federal credit union, enter the NCUA charter number.
For a federally insured, state chartered credit union, enter the NCUA federal insurance certificate number.
For a non-federally insured, state chartered credit union, use the assigned non-federally insured credit
union (NFICU) NCUA ID number.
Enter the credit union’s legal name.
Report the amount of outstanding loan balance(s), available line(s) of credit from the credit union, and/or
guarantee(s) the credit union has made to or on behalf of the CUSO. If the credit union does not have a
loan to the CUSO, enter zero. Loans are defined in §704.11(b)(2) and §712.2(b) of NCUA rules and
regulations. A loan does not include funds placed on deposit to facilitate a clearing-through account. For
CUSOs that provide lending-type services, do not report loan volume the CUSO has generated for the credit
union.
Report the amount that the CUSO has recorded on its books as the credit union’s total dollar investment in
the CUSO. If the credit union does not have an investment in the CUSO, enter zero.
Check the box under the services offered to each credit union customer.

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Owners11
Item
Associated number

Type
Name
% of Ownership

Investment Amount
Loan Amount

Description/Instructions
Customers that are also owners flow directly from the credit union customer list if the CUSO reports the
credit union as having an investment.
For additional owners::
 Report a CUSO using their EIN.
 Report a credit union using its NCUA number (Federal Charter, Insurance number or NFICU NCUA
ID number)
 Report a bank using its Federal Insurance (FDIC) number.
 Report other entities (businesses) using their EIN.
 Report any other owners; these do not need an associated number, but require a city and state.
Credit unions should not be reported in this field.
For credit union customers that are also owners, the type choice flows directly from the customer lists, if
populated. For all other owners, select the type which best describes the owner.
Report the legal name of the owner.
Enter the percentage of ownership the owner holds up to 9 decimal places. The sum of all ownership
interests listed for the CUSO must equal 100%. The percentage of ownership typically is determined by the
number of shares or membership units assigned to each owner in a corporation or partnership. Refer to
your incorporation articles or partnership agreements.
Report the amount that the CUSO has recorded on its books as the credit union’s total dollar investment in
the CUSO. If the credit union does not have an investment in the CUSO, enter zero.
Report the amount of outstanding loan balance(s), available line(s) of credit from the credit union, and/or
guarantee(s) the credit union has made to or on behalf of the CUSO. If the credit union does not have a
loan to the CUSO, enter zero. Loans are defined in §704.11(b)(2) and §712.2(b) of NCUA rules and
regulations. A loan does not include funds placed on deposit to facilitate a clearing-through account. For
CUSOs that provide lending-type services, do not report loan volume the CUSO has generated for the
credit union.

11

You may use a schema to facilitate populating this information. Refer to the Using Schema Quick Guide for more information on using and importing
schema.

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Financial Information
Item
Effective Date of Audit
Auditor Name
Total Assets
Total Liabilities
Total Equity
Gross Revenue
Net Income
Audited Financial Statement

Description/Instructions
Report the effective date of the audit. This date must be an end-of-month date. If you provided an audit
date in a prior year, the new date must be equal to or greater than the date previously provided.
Report the auditor name. You may leave this field blank if the CUSO has not yet engaged an auditor for the
audit period.
Report the total unconsolidated assets of the CUSO as of the audit date.
Report the total unconsolidated liabilities of the CUSO as of the audit date.
Report the total unconsolidated equity of the CUSO as of the audit date.
Report the total unconsolidated gross revenue of the CUSO as of the audit date.
Report the total unconsolidated net income of the CUSO as of the audit date.
Click on the Select Files button to provide / upload a copy of your most recent unconsolidated audited
financials. Uploaded files must be Adobe® (.pdf) format and limited to 15 megabytes.
If audited financial statements are not available, check the box stating that they are not provided and
provide an explanation.

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Additional Documentation Upload
A CUSO owned in whole or in part by a corporate credit union can upload documents to meet regulatory reporting requirements.12
All uploaded documents must be in Adobe® (.pdf) format, and cannot exceed 15 megabytes. Corporate CUSOs can upload the
following:







12

Bond/liability insurance
Business contingency test results
Report on controls at a service organization
Part 748 of NCUA rules and regulations compliance
Part 749 of NCUA rules and regulations compliance
(records preservation and retention)
Security program




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


Annual reports to owner
Strategic plans
Performance reports
Vendor due diligence reports
PCI/DSS compliance certification
Business continuity plans

http://www.ncua.gov/regulation-supervision/Pages/corporate-large/credit-union-service-organizations.aspx

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