USPTO Website on Desktop Survey

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text
	Thank you for visiting www.uspto.gov and agreeing to take part in a brief survey about your experience. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
	Thank You Text
	Thank you for taking our survey and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Model Questions

Model Name		USPTO Browse V4		Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ		Pink: Addition
Date				Blue: Reword
Model Version		17.3.Y
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Recommend (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Recommend	How likely are you to recommend uspto.gov to someone else?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Primary Resource	Primary Resource (1=Very Unlikely, 10=Very Likely)
		Site Performance (1=Poor, 10=Excellent, Don't Know)						How likely are you to use uspto.gov as your primary resource for patent and trademark information over other information providers?
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Likely to Apply	Likely to Apply (1=Very Unlikely, 10=Very Likely)
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						How likely are you to apply for patent or trademark protections through USPTO in the future?
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Custom Questions

Model Name			USPTO Browse V4				Red & Strike-Through: Delete
Model ID			0				Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ				Pink: Addition
Date							Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
			Did you do any of the following today prior to your visit? (Select all that apply)	Visited uspto.gov on my mobile phone or tablet			Y	Checkbox, one-up vertical		Prior Action
				Contacted a USPTO call center
				None of the above					Mutually Exclusive
			Which of the following best describes you?	Paralegal			Y	Radio button, one-up vertical	Skip Logic Group	Visitor Role
				Attorney
				Agent
				Inventor
				Entrepreneur/Small Business Owner
				Research Professional
				Librarian					Randomize
				Journalist
				Teacher/Educator
				Student
				Vendor
				Job Seeker
				Marketing Professional
				Nonprofit Professional
				Engineer
				Other	A				Anchor Answer Choice
		A	Please describe your role.				N	Text area, no char limit	Skip Logic Group	Role Other
			Which of the following best describes your organization?	Law firm			Y	Radio button, one-up vertical	Skip Logic Group	Type of Organization
				Small Business
				Corporation
				US Nonprofit
				Government	B
				College/University
				K-12 School					Randomize
				General public
				International Business
				International Nongovernmental Organization (NGO)
				Not applicable
				Other	A				Anchor Answer Choice
		A	Please describe your organization.				N	Text area, no char limit	Skip Logic Group	Organization Other
		B	Which level of government is your organization?	US Federal or Tribal Nation			Y	Radio button, one-up vertical	Skip Logic Group*	Level of Government
				US state or territory
				US local
				Foreign intellectual property office
				Other foreign government
			Please indicate your level of agreement with the following statements: This interaction increased my confidence in the USPTO.	1=Strongly disagree			Y	Radio button, Scale, no don't know		Confidence
				2
				3
				4
				5=Strongly agree
			My need was addressed.	1=Strongly disagree			Y	Radio button, Scale, no don't know		Need Addressed
				2
				3
				4
				5=Strongly agree
			It was easy to complete what I needed to do.	1=Strongly disagree			Y	Radio button, Scale, no don't know		Easy to complete
				2
				3
				4
				5=Strongly agree
			The information provided was clear.	1=Strongly disagree			Y	Radio button, Scale, no don't know		Information clear
				2
				3
				4
				5=Strongly agree
			It took a reasonable amount of time to do what I needed to do.	1=Strongly disagree			Y	Radio button, Scale, no don't know		Reasonable time
				2
				3
				4
				5=Strongly agree
			Are you planning to use your intellectual property to do business internationally?	Yes			Y	Radio button, one-up vertical		Do business internationally
				No
				Don't know/maybe
			In which country are you located?	United States			Y	Drop down, select one		Country
				Afghanistan
				Albania
				Algeria
				Andorra
				Angola
				Antigua & Deps
				Argentina
				Armenia
				Australia
				Austria
				Azerbaijan
				Bahamas
				Bahrain
				Bangladesh
				Barbados
				Belarus
				Belgium
				Belize
				Benin
				Bhutan
				Bolivia
				Bosnia Herzegovina
				Botswana
				Brazil
				Brunei
				Bulgaria
				Burkina
				Burundi
				Cambodia
				Cameroon
				Canada
				Cape Verde
				Central African Rep
				Chad
				Chile
				China
				Colombia
				Comoros
				Congo
				Congo {Democratic Rep}
				Costa Rica
				Croatia
				Cuba
				Cyprus
				Czech Republic
				Denmark
				Djibouti
				Dominica
				Dominican Republic
				East Timor
				Ecuador
				Egypt
				El Salvador
				Equatorial Guinea
				Eritrea
				Estonia
				Ethiopia
				Fiji
				Finland
				France
				Gabon
				Gambia
				Georgia
				Germany
				Ghana
				Greece
				Grenada
				Guatemala
				Guinea
				Guinea-Bissau
				Guyana
				Haiti
				Honduras
				Hungary
				Iceland
				India
				Indonesia
				Iran
				Iraq
				Ireland {Republic}
				Israel
				Italy
				Ivory Coast
				Jamaica
				Japan
				Jordan
				Kazakhstan
				Kenya
				Kiribati
				Korea North
				Korea South
				Kosovo
				Kuwait
				Kyrgyzstan
				Laos
				Latvia
				Lebanon
				Lesotho
				Liberia
				Libya
				Liechtenstein
				Lithuania
				Luxembourg
				Macedonia
				Madagascar
				Malawi
				Malaysia
				Maldives
				Mali
				Malta
				Marshall Islands
				Mauritania
				Mauritius
				Mexico
				Micronesia
				Moldova
				Monaco
				Mongolia
				Montenegro
				Morocco
				Mozambique
				Myanmar, {Burma}
				Namibia
				Nauru
				Nepal
				Netherlands
				New Zealand
				Nicaragua
				Niger
				Nigeria
				Norway
				Oman
				Pakistan
				Palau
				Panama
				Papua New Guinea
				Paraguay
				Peru
				Philippines
				Poland
				Portugal
				Qatar
				Romania
				Russian Federation
				Rwanda
				St Kitts & Nevis
				St Lucia
				Saint Vincent & the Grenadines
				Samoa
				San Marino
				Sao Tome & Principe
				Saudi Arabia
				Senegal
				Serbia
				Seychelles
				Sierra Leone
				Singapore
				Slovakia
				Slovenia
				Solomon Islands
				Somalia
				South Africa
				South Sudan
				Spain
				Sri Lanka
				Sudan
				Suriname
				Swaziland
				Sweden
				Switzerland
				Syria
				Taiwan
				Tajikistan
				Tanzania
				Thailand
				Togo
				Tonga
				Trinidad & Tobago
				Tunisia
				Turkey
				Turkmenistan
				Tuvalu
				Uganda
				Ukraine
				United Arab Emirates
				United Kingdom
				Uruguay
				Uzbekistan
				Vanuatu
				Vatican City
				Venezuela
				Vietnam
				Yemen
				Zambia
				Zimbabwe
			How often do you visit this site?	First time			Y	Radio button, one up		Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
			Which intellectual property type are you searching for today?	Patents	A		Y	Radio button, one up vertical	Skip Logic Group	Primary Reason
				Trademarks	A
				Other	B
		B	Which topic are you interested in today?	IP Law & Policy information			Y		Randomize	Other property type
				USPTO Careers
				News & Events
				Data Gathering & Accessing Reports
				Other	C				Anchor Answer Choice
		C	Please specify your reason for visiting today.				N	Text field, <100 char	Skip Logic Group	Reason Other
		A	Where are you with the patent or trademark application process?	Searching for existing patents or trademarks			Y	Radio button, one up vertical	Skip Logic Group	Application process
				I have submitted an application	A1
				I need clarification about the process before submitting an application
				Still deciding if I need or want to file an application	A2
				I need to maintain an existing patent or trademark	A3
				Not applicable					Mutually exclusive
				Other	A4
		A4	Please specify where you are with the patent or trademark application process.				N	Text field, <100 char	Skip Logic Group	Application process
		A1	Now that you've submitted an application, which step do you need to complete next?	Check application status	A5		Y	Radio button, one up vertical	Skip Logic Group	Submitted_Next Step
				Obtain information about a pre-examination notice
				Pay fees
				Respond to an office action
				Petition
				Appeal a decision
				Contact my examiner
				Get assistance with my filing
				Other	A6
		A5	How many total applications have you submitted to the USPTO?	1			Y	Radio button, one up vertical	Skip Logic Group	Number of applications
				2
				3 to 5
				6 to 10
				11 to 20
				21 to 50
				More than 50
		A6	Please specify your reason for visiting today.				N	Text field, <100 char	Skip Logic Group	Submitted_Reason
		A2	Which of the following questions are factors in deciding if you need or want to file an application?	How much does it cost?			N	Checkbox, one-up vertical	Skip Logic Group	Deciding factors_next step
				How long will it take?
				Do I need an attorney?
				What does a patent or trademark actually protect?
				Where do I start?
				How long does it last?
				Other	A7
		A7	Please specify the other factors				N	Text field, <100 char		Other Deciding factors_OE
		A3	Which matainence step do you need to complete next?	Obtain general information about keeping a patent or trademark active			Y	Radio button, one up vertical	Skip Logic Group	Maintaining_Next Step
				Determine when my patent or trademark expires
				Calculate my maintenace fees
				Download forms
				Pay fees
				Reinstate or revive an expired patent or trademark
				Transfer ownership
				Learn about patent or trademark litigation
				Other	A8
		A8	Please specify your reason for visiting today.				N	Text field, <100 char	Skip Logic Group	Maintaining_Next step OE
			Did you accomplish what you wanted to do today on this site?	Yes			Y	Radio button, one-up vertical	Skip Logic Group	Accomplish
				No	A9
				Partially	A9
		A9	Please tell us why you were unable to accomplish your task today. (Select all that apply)	Did not know where to look for information			Y	Checkbox, one-up vertical	Skip Logic Group	Task Difficulty
				Technical difficulties
				Did not understand the process necessary to complete my task
				Website content was unclear					Randomize
				I'm in the process but I can't take further action online
				Other	A10				Anchor Answer Choice
		A10	Please tell us why you were unable to accomplish your task today.				N	Text area, no char limit	Skip Logic Group	OE:Task Difficulty
			Please tell us about your experience with the website search today. (Select all that apply)	I did not use the website search box			N	Checkbox, one-up vertical	Mutually Exclusive AND Anchor	Search Box Experience
				Search results were helpful	A				Mutually Exclusive AND Anchor
				Results were not relevant/not what I wanted	A
				Too many results/I needed to refine my search	A				Skip Logic Group
				Not enough results	A
				Returned NO results	A				Randomize
				Received error message(s)	A
				Search speed was too slow	A
				I experienced a different search issue (please explain):	A,B				Anchor Answer Choice
		B	Please specify your other search box issue.				N	Text area, no char limit	Skip Logic Group	Other Search Issue
		A	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first			N	Radio button, one-up vertical	Skip Logic Group	Navigate First?
				No, I went straight to the search feature
				Don't recall
			How would you describe your navigation experience on this site today? (Select all that apply)	I had no difficulty navigating/browsing on www.uspto.gov			N	Checkbox, one-up vertical	Mutually Exclusive AND Anchor	Site Navigation
				Links often did not take me where I expected					Skip Logic Group
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from					randomize
				Had technical difficulties (error messages, broken links, etc.)
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:	A				Anchor Answer Choice
		A	Please specify your other navigation difficulty.				N	Text area, no char limit	Other navigation diff	Other Navigation
			Please share any additional details that describe how your experience on the USPTO site today could have been improved.				N	Text area, no char limit		Improvements