USPTO Website on Mobile Survey

Generic Clearance for Managing Customer Experience and Improving Service Delivery OMB Circular A-11, Section 280

Copy of USPTO-WebsiteMobile-QuestionList.xlsx

USPTO Website on Mobile Survey

OMB: 0690-0035

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.

Default text is included and you may modify this text as needed.






Welcome and Thank You Text







Welcome Text - Tablet / Phone





Thank you for visiting www.uspto.gov and agreeing to take part in a brief survey about your experience.

Please take a few minutes to share your opinions, which are essential in helping us provide the best customer experience possible.




























Thank You Text - Tablet / Phone





Thank you for taking our survey and for helping us serve you better.
We appreciate your input!



























Sheet 2: Model Questions

Model Name
USPTO Browse V4
Red & Strike-Through: Delete



Model ID


Underlined & Italicized: Re-order


Partitioned
Yes - 2MQ
Pink: Addition


Date


Blue: Reword


Model Version
17.3.Y















Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Recommend (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Recommend How likely are you to recommend uspto.gov to someone else?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)



3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal mobile site?
(1=Not Very Close, 10=Very Close)
20 Primary Resource Primary Resource (1=Very Unlikely, 10=Very Likely)


Site Performance (1=Poor, 10=Excellent, Don't Know)




How likely are you to use uspto.gov as your primary resource for patent and trademark information over other information providers?
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Likely to Apply Likely to Apply (1=Very Unlikely, 10=Very Likely)
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.




How likely are you to apply for patent or trademark protections through USPTO in the future?
6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.






Sheet 3: Custom Questions

Model Name

USPTO Browse V4


Red & Strike-Through: Delete


Model ID

0


Underlined & Italicized: Re-order

Partitioned

Yes - 2MQ


Pink: Addition

Date





Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label



Did you do any of the following today prior to your visit? (Select all that apply) Visited uspto.gov on my mobile phone or tablet

Y Checkbox, one-up vertical
Prior Action




Contacted a USPTO call center








None of the above


Mutually Exclusive



Which of the following best describes you? Paralegal

Y Radio button, one-up vertical Skip Logic Group Visitor Role




Attorney








Agent








Inventor








Entrepreneur/Small Business Owner








Research Professional








Librarian


Randomize




Journalist









Teacher/Educator









Student









Vendor









Job Seeker









Marketing Professional









Nonprofit Professional









Engineer









Other A


Anchor Answer Choice


A Please describe your role.


N Text area, no char limit Skip Logic Group Role Other



Which of the following best describes your organization? Law firm

Y Radio button, one-up vertical Skip Logic Group Type of Organization



Small Business






Corporation







US Nonprofit









Government B








College/University









K-12 School



Randomize




General public









International Business









International Nongovernmental Organization (NGO)









Not applicable









Other A


Anchor Answer Choice


A Please describe your organization.


N Text area, no char limit Skip Logic Group Organization Other


B Which level of government is your organization? US Federal or Tribal Nation

Y Radio button, one-up vertical Skip Logic Group* Level of Government




US state or territory









US local









Foreign intellectual property office









Other foreign government








Please indicate your level of agreement with the following statements: This interaction increased my confidence in the USPTO. 1=Strongly disagree
Y Radio button, Scale, no don't know
Confidence

2






3






4






5=Strongly agree








My need was addressed. 1=Strongly disagree

Y Radio button, Scale, no don't know
Need Addressed




2









3









4









5=Strongly agree








It was easy to complete what I needed to do. 1=Strongly disagree

Y Radio button, Scale, no don't know
Easy to complete




2









3









4









5=Strongly agree








The information provided was clear. 1=Strongly disagree

Y Radio button, Scale, no don't know
Information clear




2









3









4









5=Strongly agree








It took a reasonable amount of time to do what I needed to do. 1=Strongly disagree

Y Radio button, Scale, no don't know
Reasonable time




2









3









4









5=Strongly agree








Are you planning to use your intellectual property to do business internationally? Yes

Y Radio button, one-up vertical
Do business internationally
No





Don't know/maybe





In which country are you located? United States

Y Drop down, select one
Country




Afghanistan









Albania









Algeria









Andorra









Angola









Antigua & Deps









Argentina









Armenia









Australia









Austria









Azerbaijan









Bahamas









Bahrain









Bangladesh









Barbados









Belarus









Belgium









Belize









Benin









Bhutan









Bolivia









Bosnia Herzegovina









Botswana









Brazil









Brunei









Bulgaria









Burkina









Burundi









Cambodia









Cameroon









Canada









Cape Verde









Central African Rep









Chad









Chile









China









Colombia









Comoros









Congo









Congo {Democratic Rep}









Costa Rica









Croatia









Cuba









Cyprus









Czech Republic









Denmark









Djibouti









Dominica









Dominican Republic









East Timor









Ecuador









Egypt









El Salvador









Equatorial Guinea









Eritrea









Estonia









Ethiopia









Fiji









Finland









France









Gabon









Gambia









Georgia









Germany









Ghana









Greece









Grenada









Guatemala









Guinea









Guinea-Bissau









Guyana









Haiti









Honduras









Hungary









Iceland









India









Indonesia









Iran









Iraq









Ireland {Republic}









Israel









Italy









Ivory Coast









Jamaica









Japan









Jordan









Kazakhstan









Kenya









Kiribati









Korea North









Korea South









Kosovo









Kuwait









Kyrgyzstan









Laos









Latvia









Lebanon









Lesotho









Liberia









Libya









Liechtenstein









Lithuania









Luxembourg









Macedonia









Madagascar









Malawi









Malaysia









Maldives









Mali









Malta









Marshall Islands









Mauritania









Mauritius









Mexico









Micronesia









Moldova









Monaco









Mongolia









Montenegro









Morocco









Mozambique









Myanmar, {Burma}









Namibia









Nauru









Nepal









Netherlands









New Zealand









Nicaragua









Niger









Nigeria









Norway









Oman









Pakistan









Palau









Panama









Papua New Guinea









Paraguay









Peru









Philippines









Poland









Portugal









Qatar









Romania









Russian Federation









Rwanda









St Kitts & Nevis









St Lucia









Saint Vincent & the Grenadines









Samoa









San Marino









Sao Tome & Principe









Saudi Arabia









Senegal









Serbia









Seychelles









Sierra Leone









Singapore









Slovakia









Slovenia









Solomon Islands









Somalia









South Africa









South Sudan









Spain









Sri Lanka









Sudan









Suriname









Swaziland









Sweden









Switzerland









Syria









Taiwan









Tajikistan









Tanzania









Thailand









Togo









Tonga









Trinidad & Tobago









Tunisia









Turkey









Turkmenistan









Tuvalu









Uganda









Ukraine









United Arab Emirates









United Kingdom









Uruguay









Uzbekistan









Vanuatu









Vatican City









Venezuela









Vietnam









Yemen









Zambia









Zimbabwe








How often do you visit this site? First time

Y Radio button, one up
Visit Frequency




Daily








Weekly









Monthly









Once every few months









Once every 6 months or less








Which intellectual property type are you searching for today? Patents A
Y Radio button, one up vertical Skip Logic Group Primary Reason




Trademarks A








Other B






B Which topic are you interested in today? IP Law & Policy information

Y
Randomize Other property type



USPTO Careers








News & Events








Data Gathering & Accessing Reports








Other C


Anchor Answer Choice


C Please specify your reason for visiting today.


N Text field, <100 char Skip Logic Group Reason Other


A Where are you with the patent or trademark application process? Searching for existing patents or trademarks

Y Radio button, one up vertical Skip Logic Group Application process



I have submitted an application A1






I need clarification about the process before submitting an application







Still deciding if I need or want to file an application A2






I need to maintain an existing patent or trademark A3






Not applicable


Mutually exclusive



Other A4





A4 Please specify where you are with the patent or trademark application process.


N Text field, <100 char Skip Logic Group Application process


A1 Now that you've submitted an application, which step do you need to complete next? Check application status A5
Y Radio button, one up vertical Skip Logic Group Submitted_Next Step



Obtain information about a pre-examination notice






Pay fees






Respond to an office action






Petition






Appeal a decision






Contact my examiner






Get assistance with my filing






Other A6





A5 How many total applications have you submitted to the USPTO? 1

Y Radio button, one up vertical Skip Logic Group Number of applications




2









3 to 5









6 to 10









11 to 20









21 to 50









More than 50







A6 Please specify your reason for visiting today.


N Text field, <100 char Skip Logic Group Submitted_Reason


A2 Which of the following questions are factors in deciding if you need or want to file an application? How much does it cost?

N Checkbox, one-up vertical Skip Logic Group Deciding factors_next step




How long will it take?









Do I need an attorney?









What does a patent or trademark actually protect?









Where do I start?









How long does it last?









Other A7






A7 Please specify the other factors


N Text field, <100 char
Other Deciding factors_OE


A3 Which matainence step do you need to complete next? Obtain general information about keeping a patent or trademark active

Y Radio button, one up vertical Skip Logic Group Maintaining_Next Step



Determine when my patent or trademark expires







Calculate my maintenace fees







Download forms







Pay fees







Reinstate or revive an expired patent or trademark







Transfer ownership







Learn about patent or trademark litigation







Other A8





A8 Please specify your reason for visiting today.


N Text field, <100 char Skip Logic Group Maintaining_Next step OE



Did you accomplish what you wanted to do today on this site? Yes
Y Radio button, one-up vertical Skip Logic Group Accomplish



No A9






Partially A9





A9 Please tell us why you were unable to accomplish your task today. (Select all that apply)

Did not know where to look for information

Y Checkbox, one-up vertical Skip Logic Group Task Difficulty



Technical difficulties







Did not understand the process necessary to complete my task







Website content was unclear


Randomize



I'm in the process but I can't take further action online







Other A10

Anchor Answer Choice


A10 Please tell us why you were unable to accomplish your task today.


N Text area, no char limit Skip Logic Group OE:Task Difficulty


Please tell us about your experience with the website search today. (Select all that apply) I did not use the website search box

N Checkbox, one-up vertical Mutually Exclusive AND Anchor Search Box Experience




Search results were helpful A

Mutually Exclusive AND Anchor




Results were not relevant/not what I wanted A







Too many results/I needed to refine my search A

Skip Logic Group




Not enough results A








Returned NO results A


Randomize




Received error message(s) A








Search speed was too slow A








I experienced a different search issue (please explain): A,B


Anchor Answer Choice


B Please specify your other search box issue.


N Text area, no char limit Skip Logic Group Other Search Issue


A Did you try using the site's navigational links before using the search feature today? Yes, I navigated first

N Radio button, one-up vertical Skip Logic Group Navigate First?




No, I went straight to the search feature








Don't recall







How would you describe your navigation experience on this site today? (Select all that apply) I had no difficulty navigating/browsing on www.uspto.gov

N Checkbox, one-up vertical Mutually Exclusive AND Anchor Site Navigation




Links often did not take me where I expected



Skip Logic Group




Had difficulty finding relevant information








Links/labels are difficult to understand








Too many links/navigational options to choose from



randomize




Had technical difficulties (error messages, broken links, etc.)








Could not navigate back to previous information








I had a navigation difficulty not listed above: A


Anchor Answer Choice


A Please specify your other navigation difficulty.


N Text area, no char limit Other navigation diff Other Navigation



Please share any additional details that describe how your experience on the USPTO site today could have been improved.


N Text area, no char limit
Improvements
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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