The text you see here will appear at the top and bottom of your survey, examples below. | |||
Default text is included and you may modify this text as needed. | |||
Welcome and Thank You Text | |||
Welcome Text - Tablet / Phone | |||
Thank you for visiting www.uspto.gov and agreeing to take part in a brief survey about your experience. Please take a few minutes to share your opinions, which are essential in helping us provide the best customer experience possible. |
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Thank You Text - Tablet / Phone | |||
Thank you for taking our survey and for helping us serve you better. We appreciate your input! |
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Model Name | USPTO Browse V4 | |||||||
Model ID | Underlined & Italicized: Re-order | |||||||
Partitioned | Yes - 2MQ | Pink: Addition | ||||||
Date | Blue: Reword | |||||||
Model Version | 17.3.Y | |||||||
Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Recommend (1=Very Unlikely, 10=Very Likely) | ||||||
1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Recommend | How likely are you to recommend uspto.gov to someone else? |
2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
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3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal mobile site? (1=Not Very Close, 10=Very Close) |
20 | Primary Resource | Primary Resource (1=Very Unlikely, 10=Very Likely) |
Site Performance (1=Poor, 10=Excellent, Don't Know) | How likely are you to use uspto.gov as your primary resource for patent and trademark information over other information providers? | |||||||
4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Likely to Apply | Likely to Apply (1=Very Unlikely, 10=Very Likely) | |||
5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | How likely are you to apply for patent or trademark protections through USPTO in the future? | |||||
6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
7 | Navigation - Organized | Please rate how well this site is organized. | ||||||
8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. |
Model Name | USPTO Browse V4 | |||||||||
Model ID | 0 | Underlined & Italicized: Re-order | ||||||||
Partitioned | Yes - 2MQ | Pink: Addition | ||||||||
Date | Blue: Reword | |||||||||
QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
Did you do any of the following today prior to your visit? (Select all that apply) | Visited uspto.gov on my mobile phone or tablet | Y | Checkbox, one-up vertical | Prior Action | ||||||
Contacted a USPTO call center | ||||||||||
None of the above | Mutually Exclusive | |||||||||
Which of the following best describes you? | Paralegal | Y | Radio button, one-up vertical | Skip Logic Group | Visitor Role | |||||
Attorney | ||||||||||
Agent | ||||||||||
Inventor | ||||||||||
Entrepreneur/Small Business Owner | ||||||||||
Research Professional | ||||||||||
Librarian | Randomize | |||||||||
Journalist | ||||||||||
Teacher/Educator | ||||||||||
Student | ||||||||||
Vendor | ||||||||||
Job Seeker | ||||||||||
Marketing Professional | ||||||||||
Nonprofit Professional | ||||||||||
Engineer | ||||||||||
Other | A | Anchor Answer Choice | ||||||||
A | Please describe your role. | N | Text area, no char limit | Skip Logic Group | Role Other | |||||
Which of the following best describes your organization? | Law firm | Y | Radio button, one-up vertical | Skip Logic Group | Type of Organization | |||||
Small Business | ||||||||||
Corporation | ||||||||||
US Nonprofit | ||||||||||
Government | B | |||||||||
College/University | ||||||||||
K-12 School | Randomize | |||||||||
General public | ||||||||||
International Business | ||||||||||
International Nongovernmental Organization (NGO) | ||||||||||
Not applicable | ||||||||||
Other | A | Anchor Answer Choice | ||||||||
A | Please describe your organization. | N | Text area, no char limit | Skip Logic Group | Organization Other | |||||
B | Which level of government is your organization? | US Federal or Tribal Nation | Y | Radio button, one-up vertical | Skip Logic Group* | Level of Government | ||||
US state or territory | ||||||||||
US local | ||||||||||
Foreign intellectual property office | ||||||||||
Other foreign government | ||||||||||
Please indicate your level of agreement with the following statements: This interaction increased my confidence in the USPTO. | 1=Strongly disagree | Y | Radio button, Scale, no don't know | Confidence | ||||||
2 | ||||||||||
3 | ||||||||||
4 | ||||||||||
5=Strongly agree | ||||||||||
My need was addressed. | 1=Strongly disagree | Y | Radio button, Scale, no don't know | Need Addressed | ||||||
2 | ||||||||||
3 | ||||||||||
4 | ||||||||||
5=Strongly agree | ||||||||||
It was easy to complete what I needed to do. | 1=Strongly disagree | Y | Radio button, Scale, no don't know | Easy to complete | ||||||
2 | ||||||||||
3 | ||||||||||
4 | ||||||||||
5=Strongly agree | ||||||||||
The information provided was clear. | 1=Strongly disagree | Y | Radio button, Scale, no don't know | Information clear | ||||||
2 | ||||||||||
3 | ||||||||||
4 | ||||||||||
5=Strongly agree | ||||||||||
It took a reasonable amount of time to do what I needed to do. | 1=Strongly disagree | Y | Radio button, Scale, no don't know | Reasonable time | ||||||
2 | ||||||||||
3 | ||||||||||
4 | ||||||||||
5=Strongly agree | ||||||||||
Are you planning to use your intellectual property to do business internationally? | Yes | Y | Radio button, one-up vertical | Do business internationally | ||||||
No | ||||||||||
Don't know/maybe | ||||||||||
In which country are you located? | United States | Y | Drop down, select one | Country | ||||||
Afghanistan | ||||||||||
Albania | ||||||||||
Algeria | ||||||||||
Andorra | ||||||||||
Angola | ||||||||||
Antigua & Deps | ||||||||||
Argentina | ||||||||||
Armenia | ||||||||||
Australia | ||||||||||
Austria | ||||||||||
Azerbaijan | ||||||||||
Bahamas | ||||||||||
Bahrain | ||||||||||
Bangladesh | ||||||||||
Barbados | ||||||||||
Belarus | ||||||||||
Belgium | ||||||||||
Belize | ||||||||||
Benin | ||||||||||
Bhutan | ||||||||||
Bolivia | ||||||||||
Bosnia Herzegovina | ||||||||||
Botswana | ||||||||||
Brazil | ||||||||||
Brunei | ||||||||||
Bulgaria | ||||||||||
Burkina | ||||||||||
Burundi | ||||||||||
Cambodia | ||||||||||
Cameroon | ||||||||||
Canada | ||||||||||
Cape Verde | ||||||||||
Central African Rep | ||||||||||
Chad | ||||||||||
Chile | ||||||||||
China | ||||||||||
Colombia | ||||||||||
Comoros | ||||||||||
Congo | ||||||||||
Congo {Democratic Rep} | ||||||||||
Costa Rica | ||||||||||
Croatia | ||||||||||
Cuba | ||||||||||
Cyprus | ||||||||||
Czech Republic | ||||||||||
Denmark | ||||||||||
Djibouti | ||||||||||
Dominica | ||||||||||
Dominican Republic | ||||||||||
East Timor | ||||||||||
Ecuador | ||||||||||
Egypt | ||||||||||
El Salvador | ||||||||||
Equatorial Guinea | ||||||||||
Eritrea | ||||||||||
Estonia | ||||||||||
Ethiopia | ||||||||||
Fiji | ||||||||||
Finland | ||||||||||
France | ||||||||||
Gabon | ||||||||||
Gambia | ||||||||||
Georgia | ||||||||||
Germany | ||||||||||
Ghana | ||||||||||
Greece | ||||||||||
Grenada | ||||||||||
Guatemala | ||||||||||
Guinea | ||||||||||
Guinea-Bissau | ||||||||||
Guyana | ||||||||||
Haiti | ||||||||||
Honduras | ||||||||||
Hungary | ||||||||||
Iceland | ||||||||||
India | ||||||||||
Indonesia | ||||||||||
Iran | ||||||||||
Iraq | ||||||||||
Ireland {Republic} | ||||||||||
Israel | ||||||||||
Italy | ||||||||||
Ivory Coast | ||||||||||
Jamaica | ||||||||||
Japan | ||||||||||
Jordan | ||||||||||
Kazakhstan | ||||||||||
Kenya | ||||||||||
Kiribati | ||||||||||
Korea North | ||||||||||
Korea South | ||||||||||
Kosovo | ||||||||||
Kuwait | ||||||||||
Kyrgyzstan | ||||||||||
Laos | ||||||||||
Latvia | ||||||||||
Lebanon | ||||||||||
Lesotho | ||||||||||
Liberia | ||||||||||
Libya | ||||||||||
Liechtenstein | ||||||||||
Lithuania | ||||||||||
Luxembourg | ||||||||||
Macedonia | ||||||||||
Madagascar | ||||||||||
Malawi | ||||||||||
Malaysia | ||||||||||
Maldives | ||||||||||
Mali | ||||||||||
Malta | ||||||||||
Marshall Islands | ||||||||||
Mauritania | ||||||||||
Mauritius | ||||||||||
Mexico | ||||||||||
Micronesia | ||||||||||
Moldova | ||||||||||
Monaco | ||||||||||
Mongolia | ||||||||||
Montenegro | ||||||||||
Morocco | ||||||||||
Mozambique | ||||||||||
Myanmar, {Burma} | ||||||||||
Namibia | ||||||||||
Nauru | ||||||||||
Nepal | ||||||||||
Netherlands | ||||||||||
New Zealand | ||||||||||
Nicaragua | ||||||||||
Niger | ||||||||||
Nigeria | ||||||||||
Norway | ||||||||||
Oman | ||||||||||
Pakistan | ||||||||||
Palau | ||||||||||
Panama | ||||||||||
Papua New Guinea | ||||||||||
Paraguay | ||||||||||
Peru | ||||||||||
Philippines | ||||||||||
Poland | ||||||||||
Portugal | ||||||||||
Qatar | ||||||||||
Romania | ||||||||||
Russian Federation | ||||||||||
Rwanda | ||||||||||
St Kitts & Nevis | ||||||||||
St Lucia | ||||||||||
Saint Vincent & the Grenadines | ||||||||||
Samoa | ||||||||||
San Marino | ||||||||||
Sao Tome & Principe | ||||||||||
Saudi Arabia | ||||||||||
Senegal | ||||||||||
Serbia | ||||||||||
Seychelles | ||||||||||
Sierra Leone | ||||||||||
Singapore | ||||||||||
Slovakia | ||||||||||
Slovenia | ||||||||||
Solomon Islands | ||||||||||
Somalia | ||||||||||
South Africa | ||||||||||
South Sudan | ||||||||||
Spain | ||||||||||
Sri Lanka | ||||||||||
Sudan | ||||||||||
Suriname | ||||||||||
Swaziland | ||||||||||
Sweden | ||||||||||
Switzerland | ||||||||||
Syria | ||||||||||
Taiwan | ||||||||||
Tajikistan | ||||||||||
Tanzania | ||||||||||
Thailand | ||||||||||
Togo | ||||||||||
Tonga | ||||||||||
Trinidad & Tobago | ||||||||||
Tunisia | ||||||||||
Turkey | ||||||||||
Turkmenistan | ||||||||||
Tuvalu | ||||||||||
Uganda | ||||||||||
Ukraine | ||||||||||
United Arab Emirates | ||||||||||
United Kingdom | ||||||||||
Uruguay | ||||||||||
Uzbekistan | ||||||||||
Vanuatu | ||||||||||
Vatican City | ||||||||||
Venezuela | ||||||||||
Vietnam | ||||||||||
Yemen | ||||||||||
Zambia | ||||||||||
Zimbabwe | ||||||||||
How often do you visit this site? | First time | Y | Radio button, one up | Visit Frequency | ||||||
Daily | ||||||||||
Weekly | ||||||||||
Monthly | ||||||||||
Once every few months | ||||||||||
Once every 6 months or less | ||||||||||
Which intellectual property type are you searching for today? | Patents | A | Y | Radio button, one up vertical | Skip Logic Group | Primary Reason | ||||
Trademarks | A | |||||||||
Other | B | |||||||||
B | Which topic are you interested in today? | IP Law & Policy information | Y | Randomize | Other property type | |||||
USPTO Careers | ||||||||||
News & Events | ||||||||||
Data Gathering & Accessing Reports | ||||||||||
Other | C | Anchor Answer Choice | ||||||||
C | Please specify your reason for visiting today. | N | Text field, <100 char | Skip Logic Group | Reason Other | |||||
A | Where are you with the patent or trademark application process? | Searching for existing patents or trademarks | Y | Radio button, one up vertical | Skip Logic Group | Application process | ||||
I have submitted an application | A1 | |||||||||
I need clarification about the process before submitting an application | ||||||||||
Still deciding if I need or want to file an application | A2 | |||||||||
I need to maintain an existing patent or trademark | A3 | |||||||||
Not applicable | Mutually exclusive | |||||||||
Other | A4 | |||||||||
A4 | Please specify where you are with the patent or trademark application process. | N | Text field, <100 char | Skip Logic Group | Application process | |||||
A1 | Now that you've submitted an application, which step do you need to complete next? | Check application status | A5 | Y | Radio button, one up vertical | Skip Logic Group | Submitted_Next Step | |||
Obtain information about a pre-examination notice | ||||||||||
Pay fees | ||||||||||
Respond to an office action | ||||||||||
Petition | ||||||||||
Appeal a decision | ||||||||||
Contact my examiner | ||||||||||
Get assistance with my filing | ||||||||||
Other | A6 | |||||||||
A5 | How many total applications have you submitted to the USPTO? | 1 | Y | Radio button, one up vertical | Skip Logic Group | Number of applications | ||||
2 | ||||||||||
3 to 5 | ||||||||||
6 to 10 | ||||||||||
11 to 20 | ||||||||||
21 to 50 | ||||||||||
More than 50 | ||||||||||
A6 | Please specify your reason for visiting today. | N | Text field, <100 char | Skip Logic Group | Submitted_Reason | |||||
A2 | Which of the following questions are factors in deciding if you need or want to file an application? | How much does it cost? | N | Checkbox, one-up vertical | Skip Logic Group | Deciding factors_next step | ||||
How long will it take? | ||||||||||
Do I need an attorney? | ||||||||||
What does a patent or trademark actually protect? | ||||||||||
Where do I start? | ||||||||||
How long does it last? | ||||||||||
Other | A7 | |||||||||
A7 | Please specify the other factors | N | Text field, <100 char | Other Deciding factors_OE | ||||||
A3 | Which matainence step do you need to complete next? | Obtain general information about keeping a patent or trademark active | Y | Radio button, one up vertical | Skip Logic Group | Maintaining_Next Step | ||||
Determine when my patent or trademark expires | ||||||||||
Calculate my maintenace fees | ||||||||||
Download forms | ||||||||||
Pay fees | ||||||||||
Reinstate or revive an expired patent or trademark | ||||||||||
Transfer ownership | ||||||||||
Learn about patent or trademark litigation | ||||||||||
Other | A8 | |||||||||
A8 | Please specify your reason for visiting today. | N | Text field, <100 char | Skip Logic Group | Maintaining_Next step OE | |||||
Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | Accomplish | |||||
No | A9 | |||||||||
Partially | A9 | |||||||||
A9 | Please tell us why you were unable to accomplish your task today. (Select all that apply) |
Did not know where to look for information | Y | Checkbox, one-up vertical | Skip Logic Group | Task Difficulty | ||||
Technical difficulties | ||||||||||
Did not understand the process necessary to complete my task | ||||||||||
Website content was unclear | Randomize | |||||||||
I'm in the process but I can't take further action online | ||||||||||
Other | A10 | Anchor Answer Choice | ||||||||
A10 | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group | OE:Task Difficulty | |||||
Please tell us about your experience with the website search today. (Select all that apply) | I did not use the website search box | N | Checkbox, one-up vertical | Mutually Exclusive AND Anchor | Search Box Experience | |||||
Search results were helpful | A | Mutually Exclusive AND Anchor | ||||||||
Results were not relevant/not what I wanted | A | |||||||||
Too many results/I needed to refine my search | A | Skip Logic Group | ||||||||
Not enough results | A | |||||||||
Returned NO results | A | Randomize | ||||||||
Received error message(s) | A | |||||||||
Search speed was too slow | A | |||||||||
I experienced a different search issue (please explain): | A,B | Anchor Answer Choice | ||||||||
B | Please specify your other search box issue. | N | Text area, no char limit | Skip Logic Group | Other Search Issue | |||||
A | Did you try using the site's navigational links before using the search feature today? | Yes, I navigated first | N | Radio button, one-up vertical | Skip Logic Group | Navigate First? | ||||
No, I went straight to the search feature | ||||||||||
Don't recall | ||||||||||
How would you describe your navigation experience on this site today? (Select all that apply) | I had no difficulty navigating/browsing on www.uspto.gov | N | Checkbox, one-up vertical | Mutually Exclusive AND Anchor | Site Navigation | |||||
Links often did not take me where I expected | Skip Logic Group | |||||||||
Had difficulty finding relevant information | ||||||||||
Links/labels are difficult to understand | ||||||||||
Too many links/navigational options to choose from | randomize | |||||||||
Had technical difficulties (error messages, broken links, etc.) | ||||||||||
Could not navigate back to previous information | ||||||||||
I had a navigation difficulty not listed above: | A | Anchor Answer Choice | ||||||||
A | Please specify your other navigation difficulty. | N | Text area, no char limit | Other navigation diff | Other Navigation | |||||
Please share any additional details that describe how your experience on the USPTO site today could have been improved. | N | Text area, no char limit | Improvements |
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |