Download:
pdf |
pdfSCREEN PACKAGE DOCUMENT (SCREENSHOTS ONLY)
OAO IAPPEALS NON-MEDICAL:
INTERNET VERSION 1.1
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
Table of Contents
1. Design Screen Package Document Version Information .................................................................................... 4
2. Initial Screen........................................................................................................................................................ 5
2.1. Getting Ready............................................................................................................................................... 5
3. Screening ............................................................................................................................................................. 8
4. Notice of Decision ............................................................................................................................................... 9
4.1. Notice of Decision - Yes ............................................................................................................................... 9
4.2. Notice of Decision - No .............................................................................................................................. 10
5. Who is Entering Appeal ..................................................................................................................................... 11
5.1. Who is Entering Appeal 1st Party ............................................................................................................... 11
5.2. Who is Entering Appeal 3rd Party ............................................................................................................... 12
5.3. Who is Entering Appeal 3rd Party – Appointed Representative................................................................ 13
5.4. Who is Entering Appeal 3rd Party – Preparer, Other than Appointed Representative.............................. 13
5.5. Who is Entering Appeal 3rd Party – Other Preparer .................................................................................. 14
6. Applicant Information ....................................................................................................................................... 15
6.1. Applicant Information 1st Party................................................................................................................. 15
6.2. Applicant Information 1st Party – Home Address is different from Mailing Address ................................ 16
6.3. Applicant Information 3rd Party ................................................................................................................. 17
6.4. Applicant Information 3rd Party – Home Address is different from Mailing Address ............................... 18
7. Representative Information .............................................................................................................................. 19
7.1. Representative Information 1st Party ........................................................................................................ 19
7.2. Preparer Information 3rd Party .................................................................................................................. 21
7.3. Representative Information 3rd Party ........................................................................................................ 22
8. Request for Review ........................................................................................................................................... 24
8.1. Request for Review 1st Party ...................................................................................................................... 24
8.2. Request for Review 3rd Party ..................................................................................................................... 27
9. Attach Files ........................................................................................................................................................ 28
9.1. Attach Files 1st Party .................................................................................................................................. 28
9.2. Attach Files 1st Party – If either “Yes, I have paper documents” OR “No, I don’t have any documents to
submit” is selected, File Details panel is not shown. User is taken to Summary. ............................................ 28
9.3. Attach Files 1st Party – If either “Yes, I have documents in electronic format” OR “Yes, I have both
electronic and paper documents” is selected, show File Details panel. .......................................................... 29
9.4. Attach Files 1st Party – File Added ............................................................................................................. 31
9.5. Attach Files 3rd Party .................................................................................................................................. 32
DCS/OITBS/OITEBS/DUEAA /UXG
2
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
9.6. Attach Files 3rd Party – If either “Yes, paper documents” OR “No, no documents to submit” is selected,
File Details panel is not shown. User is taken to Summary. ............................................................................. 32
9.7. Attach Files 3rd Party – If either “Yes, documents in electronic format” OR “Yes, both electronic and
paper documents” is selected, show File Details panel. .................................................................................. 33
9.8. Attach Files 3rd Party – File Added ............................................................................................................. 34
10. Summary ......................................................................................................................................................... 35
10.1. Summary 1st Party .................................................................................................................................... 35
10.2. Summary 3rd Party ................................................................................................................................... 36
11. Confirmation ................................................................................................................................................... 37
11.1. Confirmation 1st Party .............................................................................................................................. 37
11.2. Confirmation 3rd Party – Preparer ........................................................................................................... 38
11.3. Confirmation 3rd Party – Appointed Representative ............................................................................... 39
12. Receipt ............................................................................................................................................................ 40
12.1. Receipt 1st Party ....................................................................................................................................... 40
12.2. Receipt 3rd Party ..................................................................................................................................... 41
13. Cover Sheet ..................................................................................................................................................... 42
13.1. Cover Sheet 1st Party................................................................................................................................ 42
13.2. Cover Sheet Popup 3rd Party .................................................................................................................... 43
14. Message Pages ................................................................................................................................................ 44
14.1. Message 010 - Authorization Failure ....................................................................................................... 44
14.2. Message 024 - Cookies Disabled .............................................................................................................. 44
14.3. Message 025 - Session Timeout............................................................................................................... 45
14.4. Message 027 - We are processing your request...................................................................................... 46
14.5. Message 028 - This service is not available at this time .......................................................................... 46
14.6. Message 030 - We are processing your request...................................................................................... 47
14.7. Message 045 - Service Hours ................................................................................................................... 47
14.8. Message 052 - SSN Blocked ..................................................................................................................... 48
14.9. Message 113 - Number of Attempts Limit............................................................................................... 48
14.10. Message 151 – Unable to Verify ZIP ...................................................................................................... 49
DCS/OITBS/OITEBS/DUEAA /UXG
3
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
1. Design Screen Package Document Version Information
The first release of this design Screen Package document as a project deliverable is numbered 1.0.
Subsequent revisions are numbered 1.1, 1.2, 1.3, etc. Content revisions are listed below with corresponding
page numbers.
Version
Number
1.0 (First
Release)
Date
08/16/2017
Content Revisions
Page
Number
Revised
by
Primary Author and Contact: Michelle Moses-Yearwood
Secondary Contacts: OAO iAppeals Non-Medical UX Team (Sheila Y. Lee, Elizabeth
Solovyeva, Anne Gonnella, Robyn Chester)
1.1 (First
Revision)
08/25/2017
Updated the wording on “Information You Need” page.
6
Updated wording on “Notice of Decision” page.
9, 10
Updated the “SSA Program Title” drop list.
25
Replaced screenshot for “Attach Files 1st Party”
28
Updated the “Document Type” drop down list.
30
Moved Help popup messages closer to their parent pages.
6, 7, 25, 26
Added screens for error messages
44-49
ES
1.2 (Second
Revision)
1.3 (Third
Revision)
DCS/OITBS/OITEBS/DUEAA /UXG
4
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
2. Initial Screen
2.1. Getting Ready
DCS/OITBS/OITEBS/DUEAA /UXG
5
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
2.1.1. Information You Need
DCS/OITBS/OITEBS/DUEAA /UXG
6
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
2.1.2. Appointed Representative
DCS/OITBS/OITEBS/DUEAA /UXG
7
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
3. Screening
DCS/OITBS/OITEBS/DUEAA /UXG
8
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
4. Notice of Decision
4.1. Notice of Decision - Yes
DCS/OITBS/OITEBS/DUEAA /UXG
9
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
4.2. Notice of Decision - No
DCS/OITBS/OITEBS/DUEAA /UXG
10
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
5. Who is Entering Appeal
5.1. Who is Entering Appeal 1st Party
DCS/OITBS/OITEBS/DUEAA /UXG
11
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
5.2. Who is Entering Appeal 3rd Party
5.2.1. Drop Down List “What is your relationship to Jane Doe?”
DCS/OITBS/OITEBS/DUEAA /UXG
12
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
5.3. Who is Entering Appeal 3rd Party – Appointed Representative
5.4. Who is Entering Appeal 3rd Party – Preparer, Other than Appointed Representative
DCS/OITBS/OITEBS/DUEAA /UXG
13
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
5.5. Who is Entering Appeal 3rd Party – Other Preparer
DCS/OITBS/OITEBS/DUEAA /UXG
14
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
6. Applicant Information
6.1. Applicant Information 1st Party
DCS/OITBS/OITEBS/DUEAA /UXG
15
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
6.2. Applicant Information 1st Party – Home Address is different from Mailing Address
DCS/OITBS/OITEBS/DUEAA /UXG
16
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
6.3. Applicant Information 3rd Party
DCS/OITBS/OITEBS/DUEAA /UXG
17
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
6.4. Applicant Information 3rd Party – Home Address is different from Mailing Address
DCS/OITBS/OITEBS/DUEAA /UXG
18
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
7. Representative Information
7.1. Representative Information 1st Party
7.1.1. Representative Information 1st Party – No
DCS/OITBS/OITEBS/DUEAA /UXG
19
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
7.1.2. Representative Information 1st Party – Yes, There Is a Representative
DCS/OITBS/OITEBS/DUEAA /UXG
20
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
7.2. Preparer Information 3rd Party
DCS/OITBS/OITEBS/DUEAA /UXG
21
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
7.3. Representative Information 3rd Party
7.3.1. Representative Information 3rd Party – No
DCS/OITBS/OITEBS/DUEAA /UXG
22
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
7.3.2. Representative Information 3rd Party – Yes, There Is a Representative
DCS/OITBS/OITEBS/DUEAA /UXG
23
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
8. Request for Review
8.1. Request for Review 1st Party
DCS/OITBS/OITEBS/DUEAA /UXG
24
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
8.1.1. Drop Down List “SSA Program Title”
8.1.2. Where to find this date
DCS/OITBS/OITEBS/DUEAA /UXG
25
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
8.1.3. Where to find the SSA program title
8.1.4. Extension of Time
DCS/OITBS/OITEBS/DUEAA /UXG
26
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
8.2. Request for Review 3rd Party
DCS/OITBS/OITEBS/DUEAA /UXG
27
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
9. Attach Files
9.1. Attach Files 1st Party
9.2. Attach Files 1st Party – If either “Yes, I have paper documents” OR “No, I don’t have any
documents to submit” is selected, File Details panel is not shown. User is taken to Summary.
DCS/OITBS/OITEBS/DUEAA /UXG
28
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
9.3. Attach Files 1st Party – If either “Yes, I have documents in electronic format” OR “Yes, I
have both electronic and paper documents” is selected, show File Details panel.
DCS/OITBS/OITEBS/DUEAA /UXG
29
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
9.3.1. Attach Document – File Details
9.3.2. Drop Down List “Document Type”
DCS/OITBS/OITEBS/DUEAA /UXG
30
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
9.4. Attach Files 1st Party – File Added
DCS/OITBS/OITEBS/DUEAA /UXG
31
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
9.5. Attach Files 3rd Party
9.6. Attach Files 3rd Party – If either “Yes, paper documents” OR “No, no documents to
submit” is selected, File Details panel is not shown. User is taken to Summary.
DCS/OITBS/OITEBS/DUEAA /UXG
32
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
9.7. Attach Files 3rd Party – If either “Yes, documents in electronic format” OR “Yes, both
electronic and paper documents” is selected, show File Details panel.
DCS/OITBS/OITEBS/DUEAA /UXG
33
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
9.8. Attach Files 3rd Party – File Added
DCS/OITBS/OITEBS/DUEAA /UXG
34
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
10. Summary
10.1. Summary 1st Party
DCS/OITBS/OITEBS/DUEAA /UXG
35
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
10.2. Summary 3rd Party
DCS/OITBS/OITEBS/DUEAA /UXG
36
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
11. Confirmation
11.1. Confirmation 1st Party
DCS/OITBS/OITEBS/DUEAA /UXG
37
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
11.2. Confirmation 3rd Party – Preparer
DCS/OITBS/OITEBS/DUEAA /UXG
38
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
11.3. Confirmation 3rd Party – Appointed Representative
DCS/OITBS/OITEBS/DUEAA /UXG
39
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
12. Receipt
12.1. Receipt 1st Party
DCS/OITBS/OITEBS/DUEAA /UXG
40
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
12.2. Receipt 3rd Party
DCS/OITBS/OITEBS/DUEAA /UXG
41
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
13. Cover Sheet
13.1. Cover Sheet 1st Party
DCS/OITBS/OITEBS/DUEAA /UXG
42
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
13.2. Cover Sheet Popup 3rd Party
DCS/OITBS/OITEBS/DUEAA /UXG
43
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
14. Message Pages
14.1. Message 010 - Authorization Failure
14.2. Message 024 - Cookies Disabled
DCS/OITBS/OITEBS/DUEAA /UXG
44
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
14.3. Message 025 - Session Timeout
14.3.1. Message 026 - We cannot process your request
DCS/OITBS/OITEBS/DUEAA /UXG
45
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
14.4. Message 027 - We are processing your request
14.5. Message 028 - This service is not available at this time
DCS/OITBS/OITEBS/DUEAA /UXG
46
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
14.6. Message 030 - We are processing your request
14.7. Message 045 - Service Hours
DCS/OITBS/OITEBS/DUEAA /UXG
47
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
14.8. Message 052 - SSN Blocked
14.9. Message 113 - Number of Attempts Limit
DCS/OITBS/OITEBS/DUEAA /UXG
48
Screen Package Document – OAO iAppeals Non-Medical: Internet Version 1.1
14.10. Message 151 – Unable to Verify ZIP
DCS/OITBS/OITEBS/DUEAA /UXG
49
| File Type | application/pdf |
| Author | yulia.wentling@ssa.gov |
| File Modified | 2017-10-03 |
| File Created | 2017-10-03 |