In order to work continuously to
ensure that our programs are effective and meet our customers’
needs, and consistent to the extent applicable with Executive Order
12862 and other Executive Order(s), the Institute of Museum and
Library Services (IMLS) (hereafter “the Agency”) seeks to obtain
OMB approval of a generic clearance to collect qualitative feedback
on our service delivery. By “qualitative feedback,” we mean
information that provides useful insights into perceptions and
opinions but not statistical surveys yielding quantitative results
that can be generalized to the population of study. This collection
of information is necessary to enable the Agency to garner customer
and stakeholder feedback in an efficient, timely manner, in
accordance with our commitment to improving service delivery. The
information collected from our customers and stakeholders will help
ensure that users have an effective, efficient, and satisfying
experience with the Agency’s programs. This feedback will provide
insights into customer or stakeholder perceptions, experiences, and
expectations; provide an early warning of issues with service;
and/or focus attention on areas where communication, training, or
changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative,
and actionable communications between the Agency and its customers
and stakeholders. They will also enable feedback to contribute
directly to the improvement of program management.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.