Collection of Qualitative Feedback on Agency Service Delivery

ICR 202011-3137-001

OMB: 3137-0081

Federal Form Document

ICR Details
3137-0081 202011-3137-001
Active 201710-3137-003
IMLS
Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular
Approved without change 12/29/2020
Retrieve Notice of Action (NOA) 11/17/2020
  Inventory as of this Action Requested Previously Approved
12/31/2023 36 Months From Approved 03/31/2021
9,854 0 9,854
2,376 0 1,578
69,154 0 43,985

In order to work continuously to ensure that our programs are effective and meet our customers’ needs, and consistent to the extent applicable with Executive Order 12862 and other Executive Order(s), the Institute of Museum and Library Services (IMLS) (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By “qualitative feedback,” we mean information that provides useful insights into perceptions and opinions but not statistical surveys yielding quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations; provide an early warning of issues with service; and/or focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. They will also enable feedback to contribute directly to the improvement of program management.

None
None

Not associated with rulemaking

  85 FR 56639 09/14/2020
85 FR 73087 11/16/2020
Yes

0

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 9,854 9,854 0 0 0 0
Annual Time Burden (Hours) 2,376 1,578 0 798 0 0
Annual Cost Burden (Dollars) 69,154 43,985 0 25,169 0 0
Yes
Miscellaneous Actions
No
increased salary

$47,538
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Connie Bodner 202 653-4636 cbodner@imls.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/17/2020


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