In-Person (Intranet) Requestors

Registration and Customer Support (RCS)
Screen Package

Page1 of 31

Table of Contents
Registration and Customer Support (RCS) Screen Package .................................................................... 1
Table of Contents .................................................................................................................................... 2
1.

USERSRCH- User Search Bar ........................................................................................................... 5

2.

RUACT- Retrieve User Account ...................................................................................................... 5

3.

Create Account ............................................................................................................................... 6
3.1

CAVI- Create Account – Verify Address .................................................................................. 6

3.2

CATOS - Printable version of Terms and Conditions ............................................................... 7

3.3

Create Account – Need External Verification- EXTOS ............................................................. 8

3.4

YWES - Do You Want Extra Security........................................................................................ 8

3.5

ENROLLC -Successful Enrollment Confirmation - Handed or Mailed (Formerly SEESE) ......... 9

3.6
ENROLLC - Successful Enrollment Confirmation -Extra Security Code Mailed (Formerly
SEESM) .............................................................................................................................................. 10
3.7
ENROLLC- Successful Enrollment Confirmation - Only Standard Security received because
address did not verify (Formerly SUES) ............................................................................................ 11
3.8

ENMAIL Standard Enrollment – activation code mailed ....................................................... 11

3.9 ENMAIL- Standard enrollment - activation code mailed - refused the Identity Services Provider
check ................................................................................................................................................. 12
4.

Account Management Screen In person ...................................................................................... 13
4.1

Account Management Screen – On Phone ........................................................................... 14

4.2 Account Management Screen- Before the Send Security Code On Phone ................................ 15
4.2
5.

Email Temporary Password on Phone .................................................................................. 15

Add Extra Security ........................................................................................................................ 16
5.1

AXSEAC Add Extra Security to Existing Account.................................................................... 16

5.2

AXSEAD - Add extra Security Enter Address ......................................................................... 16

5.3

AXSNEV-Add Extra Security Need External Verification ....................................................... 17

5.4

CAES - Cannot Add Extra Security ......................................................................................... 17

5.5

CAES- Cannot Add Extra Security .......................................................................................... 18

5.6

CUCM - Confirmation - Upgrade Code Mailed...................................................................... 18

5.7

CESA -Confirmation- Extra Security Added; upgrade code received in office ...................... 19

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6.

Remove Extra Security ................................................................................................................. 19
6.1

REMEXSEC -Remove Extra Security (in person) .................................................................... 19

6.2

ACMGMT Screen – Remove Extra Security Successful ......................................................... 20

6.3

RXSEAD -Remove Extra Security - Enter Address.................................................................. 21

6.4

RXSNEV -Remove Extra Security - Need External Verification .............................................. 21

6.5

RXSER-Remove Extra Security – External Verification Failed ............................................... 22

6.6

RXSER - Associated Screen Remove Extra Security – External Verification Refused ............ 22

7.

Get Reset Code ............................................................................................................................. 23
7.1

L23AVIP - Level 2 or 3 Address Verification In Person .......................................................... 23

7.2

RCPC -Reset Code Print Confirmation (Reset Code) in Person ............................................. 23

7.3

IPL3FXV – LOA 2or 3 Failed External Verification in person ................................................. 24

7.4

L23AVP -L2 or L3 Address Verification (Reset code) on Phone ............................................ 24

7.5

L23AVCP -Level 2 or 3 Address Verification Confirmation (Reset Code) .............................. 25

7.6

CVCA- Cannot Verify Customer Address (Reset Code) On Phone ........................................ 25

7.7

CVCA -Cannot Verify Customer Address (Reset Code) On Phone ........................................ 26

8.

Change Email – CEML ................................................................................................................... 26

9.

Get Temporary Password ............................................................................................................. 27
9.1

L23AVIP- Level 2 or 3 Address Verification (Temporary Password) In Person ..................... 27

9.2

RCPC - Temporary Password Print Confirmation (Temporary Password) In Person ............ 27

Dynamic View ................................................................................................................................... 27
9.3

IPL3FXV - LOA2 or 3 Failed External Verification In Person .................................................. 28

Dynamic View- Mailing Temporary Password - Password ................................................................ 28
9.4

L23AVP-Level 2 or 3 Address Verification (Temporary Password) On Phone ...................... 28

Dynamic View ................................................................................................................................... 28
9.5

L23AVCP - Level 2 or 3 Address Verification Confirmation (Temporary Password) on Phone
29

Dynamic View- Mailing Temporary Password .................................................................................. 29
9.6

CVCA- Cannot Verify Customer Address ............................................................................... 29

9.7

CVCA - Cannot Verify Customer Address .............................................................................. 30

10.

Cancel Account- Confirmation-CACM ....................................................................................... 30

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11.

Block Account – Confirmation .................................................................................................. 31

12.

THIST -Transaction History ........................................................................................................ 31

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1. USERSRCH- User Search Bar

2. RUACT- Retrieve User Account

Page5 of 31

3. Create Account
3.1 CAVI- Create Account – Verify Address

6

3.2 CATOS - Printable version of Terms and Conditions

7

3.3 Create Account – Need External Verification- EXTOS

3.4 YWES - Do You Want Extra Security

8

NOTE: Throughout this packet, several screens with the same screen name, such as ENROLLC, but
different narrative descriptions, indicate dynamic variations of one screen in the RCS code.

3.5 ENROLLC -Successful Enrollment Confirmation - Handed or Mailed (Formerly SEESE)

9

3.6 ENROLLC - Successful Enrollment Confirmation -Extra Security Code Mailed (Formerly
SEESM)

10

3.7 ENROLLC- Successful Enrollment Confirmation - Only Standard Security received
because address did not verify (Formerly SUES)

3.8 ENMAIL Standard Enrollment – activation code mailed

11

3.9 ENMAIL- Standard enrollment - activation code mailed - refused the Identity Services
Provider check

12

4. Account Management Screen In person
NOTE: The Account Summary screen has many variations, depending on the status of the account. Not
all variations are shown here, but the main buttons for interacting with this screen are shown below.

13

4.1 Account Management Screen – On Phone
The customer’s account has extra security

14

4.2 Account Management Screen- Before the Send Security Code On Phone
The customer has one or more second factors registered. When the customer successfully
completes the Send Security Code process, all appropriate buttons will be enabled.

4.2 Email Temporary Password on Phone

15

5. Add Extra Security
5.1 AXSEAC Add Extra Security to Existing Account

5.2 AXSEAD - Add extra Security Enter Address

16

5.3 AXSNEV-Add Extra Security Need External Verification

5.4

CAES - Cannot Add Extra Security
Dynamic view- when the internal address match failed, the customer permitted external
address matching but that failed too. This screen is part of an unsuccessful attempt to add extra
security to an existing account.

17

5.5 CAES- Cannot Add Extra Security
Dynamic View: The internal address match failed, and the customer refused external address
matching.

5.6 CUCM - Confirmation - Upgrade Code Mailed

18

5.7 CESA -Confirmation- Extra Security Added; upgrade code received in office

6. Remove Extra Security
6.1 REMEXSEC -Remove Extra Security (in person)

19

6.2 ACMGMT Screen – Remove Extra Security Successful
A green banner on the ACMGMT page “Extra Security has been removed from this account”

20

6.3 RXSEAD -Remove Extra Security - Enter Address

6.4 RXSNEV -Remove Extra Security - Need External Verification

21

6.5 RXSER-Remove Extra Security – External Verification Failed

6.6 RXSER - Associated Screen Remove Extra Security – External Verification Refused

22

7. Get Reset Code
7.1 L23AVIP - Level 2 or 3 Address Verification In Person

7.2 RCPC -Reset Code Print Confirmation (Reset Code) in Person

23

7.3 IPL3FXV – LOA 2or 3 Failed External Verification in person

7.4 L23AVP -L2 or L3 Address Verification (Reset code) on Phone

24

7.5 L23AVCP -Level 2 or 3 Address Verification Confirmation (Reset Code)

Note: If the Internal address verification is not successful and the customer allows sharing
information with identity service provider (on the RXSNEV screen, 6.4 above)

7.6 CVCA- Cannot Verify Customer Address (Reset Code) On Phone
Dynamic view– External Verification Failed (Reset Code)

25

7.7 CVCA -Cannot Verify Customer Address (Reset Code) On Phone
Dynamic view: – External Verification Refused

8. Change Email – CEML

26

9. Get Temporary Password
9.1 L23AVIP- Level 2 or 3 Address Verification (Temporary Password) In Person

9.2 RCPC - Temporary Password Print Confirmation (Temporary Password) In Person
Dynamic View

27

9.3 IPL3FXV - LOA2 or 3 Failed External Verification In Person
Dynamic View- Mailing Temporary Password - Password Mailed

9.4 L23AVP-Level 2 or 3 Address Verification (Temporary Password) On Phone
Dynamic View

28

9.5 L23AVCP - Level 2 or 3 Address Verification Confirmation (Temporary Password) on Phone
Dynamic View- Mailing Temporary Password

Note: If the Internal address verification is not successful and the customer allows sharing
information with identity service provider (on the RXSNEV screen, 6.4 above)
9.6 CVCA- Cannot Verify Customer Address
Dynamic view: External Verification Failed (Temporary Password)

29

9.7 CVCA - Cannot Verify Customer Address
Dynamic view– External Verification Refused (Temporary Password)

10. Cancel Account- Confirmation-CACM

30

11. Block Account – Confirmation

12. THIST -Transaction History

31