Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202010-2133-003

OMB: 2133-0543

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2020-10-27
Supplementary Document
2020-10-19
Supplementary Document
2020-10-19
Supporting Statement B
2020-10-19
Supporting Statement A
2020-10-19
IC Document Collections
IC ID
Document
Title
Status
ICR Details
2133-0543 202010-2133-003
Received in OIRA 201710-2133-001
DOT/MARAD 2133-0543
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 11/29/2020
  Requested Previously Approved
36 Months From Approved 01/31/2021
6,000 8,696
1,958 1,449
0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. In addition it will also allow feedback to contribute directly to the improvement of program management.

None
None

Not associated with rulemaking

  85 FR 48758 08/12/2020
85 FR 68119 10/27/2020
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 6,000 8,696 0 -2,696 0 0
Annual Time Burden (Hours) 1,958 1,449 0 509 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
The burden hours increased to reflect proposed estimated time it could take to conduct various avenues for collecting information from the public; i.e., focus group, listening sessions, customer surveys, etc. for improving service delivery.

$14,097
No
    No
    No
No
No
No
Yes
Barbara Jackson 202 366-0615 Barbara.Jackson@dot.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/29/2020


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