Supporting Statement Investor Form 3235-0547 7.7.2020

SUPPORTING STATEMENT
3235-0547
FOR THE PAPERWORK REDUCTION ACT SUBMISSION FOR
“INVESTOR FORM”
A. Justification
1. Information Collection Necessity
Each year the Securities and Exchange Commission (“SEC”) receives several thousand
contacts from investors who have complaints or questions on a wide range of investment-related
issues. To make it easier for the public to contact the agency electronically, the SEC’s Office of
Investor Education and Advocacy (“OIEA”) created an electronic form (the Investor Form) that
provides drop down options to choose from in order to categorize the investor’s complaint or
question, and may also provide the investor with automated information about their issue. OIEA
receives approximately 20,000 contacts each year through the Investor Form. Investors can
access the Investor Form through the consolidated Investor Complaint and Question Webpage.
The dual purpose of the Investor Form is to make it easier for the public to contact the
agency with complaints, questions, tips, or other feedback and to streamline the workflow of
SEC staff that record, process, and respond to investor contacts. Investors who submit
complaints, ask questions, or provide tips do so voluntarily. Although the Investor Form
provides a structured format for incoming investor correspondence, the SEC does not require that
investors use any particular form or format when contacting the agency. Investors who choose
not to use the Investor Form will receive the same level of service as those who do.
2. Information Collection Purpose
The SEC uses the information that investors supply on the Investor Form: to review and
process the contact (which may, in turn, involve responding to questions, processing complaints,
or, as appropriate, initiating enforcement referrals); to maintain a record of contacts; to track the
volume of investor complaints; and to analyze trends. The Investor Form also allows investors
to opt-in to receive email alerts about rulemaking and Enforcement actions related to the issue(s)
about which the investor is writing.
The Investor Form asks investors to provide information concerning, among other things,
their names, how they can be reached, the names of the individuals or entities involved, the
nature of their complaint or tip, what documents they can provide, and what, if any, actions they
have taken. Investors do not have to provide their names or other identifying information to
submit a tip or complaint.
3. Consideration Given to Information Technology

The Investor Form automatically routes the investor’s complaint or question to OIEA’s
contact management system. Many questions on the Investor Form appear in multiple-choice
format or employ drop-down boxes so that the investor can provide information by simply
checking a box or selecting a pre-loaded option. Contacts not only receive an immediate, online
confirmation of their submissions, but they also receive custom responses from the Office of
Investor Education and Advocacy, which includes an automatically generated file number.
4. Duplication of Information
There is no other collection instrument available to collect the information necessary to
meet the purposes described in item 2 above.
5. Reducing the Burden on Small Businesses
The burden of compliance with the information collection requirement does not impact
small businesses or other small entities.
6. Consequences of Not Requiring Collection
Investor use of the Investor Form is voluntary. Moreover, the SEC does not require
investors to submit complaints, questions, tips, or other feedback. Absent the form, investors
still have several ways to contact the agency, including telephone, facsimile, letters, and e-mail.
7. Inconsistencies with Guidelines in 5 CFR 1320.8(d)
There are no special circumstances. This collection is consistent with the guidelines in
5 CFR 1320.8(d).
8. Consultations Outside the Agency
We have published the required Federal Register Notice allowing public comment. The
60 day notice was published July 22, 2020, 85 FR 44348. No comments were received.
9. Payment or Gift to Respondents
There are no such gifts or payments to respondents.
10. Assurance of Confidentiality
A link to the agency’s privacy web site is provided within the form’s web page.
11. Sensitive Questions
a. No information of a sensitive nature, including social security numbers, will be required
under this collection of information.

b. The information collection collects basic Personally Identifiable Information (PII) that
may include, name, home address, telephone number, and email. The agency has
determined that the information collection constitutes a system of record for purposes of
the Privacy Act and is covered under System of Records Notice (SORN) SEC-65. The
SEC-65 SORN, published on September 18, 2011, is provided as a supplemental
document and is also available at https://www.sec.gov/privacy. A Privacy Act Statement
is applicable for the information collection and is available on the form.
c. In accordance with Section 208 of the E-Government Act of 2002, the agency has
conducted a Privacy Impact Assessment (PIA) of the Investor Response Information
System (IRIS), in connection with this collection of information. The IRIS PIA,
published on January 20, 2010, is provided as a supplemental document and is also
available at https://www.sec.gov/privacy.
12. Time Burden Estimate
We anticipate that the figure of 20,000 contacts per year will continue to remain
consistent, so the burden is based on 20,000 users annually.
The staff of the SEC estimates that the total reporting burden for using the Investor Form
is 5,000 hours. This calculation is based on the number of investors who use the form each year
and the estimated time it takes to complete the form: 20,000 respondents x 15 minutes = 5,000
burden hours.
Contacts per Year
20,000

Estimated Time
.25 hours

Annual Burden Hours
5000 hours

13. Total Annual Cost Burden
There is no fee or cost to use the Investor Form.
14. Cost to Federal Government
Costs are minimal to maintain the electronic form.
15. Changes in Burden
No changes were made to the previous burden estimate.
16. Information Collection Planned for Statistical Purposes
Not applicable. The information collected is not used for tabulation, statistical analysis
or publication.
17. Approval to Omit OMB Expiration Date

Not applicable. The OMB expiration date and control number will be displayed.
18. Exceptions to Certification Statement
This collection complies with the requirements in 5 CFR 1320.9.