Attachment B - Revised Communications 9.14.20 Full Study

ATTACHMENT B:
COMMUNICATION MATERIALS – Full Study
Last updated 9.14.20

Table of Contents
Survey Invitation Letter .................................................................................................................. 3
Web Survey Phone Call Script ........................................................................................................ 4
Reminder Email to Complete the Web Survey .............................................................................. 7
Final Reminder Email to Complete the Web Survey ...................................................................... 8

Survey Invitation Letter
To: [Respondent Email]
From: [NEA Representative]
RE: Invitation to Participate in Annual Web Survey for USArtists International
Dear [Name]:
The National Endowment for the Arts (“the Arts Endowment”) and its partners are conducting an
annual survey of past USArtists International (USAI) grantees to learn about USAI’s impacts on
artists’ careers. The Arts Endowment is inviting artists like you to participate in a 5–10minute web survey. The information we gather is vital to the continuation of the program and
will be used to measure the impacts of the USAI program on artists’ careers.
The web survey is designed for artists that were sponsored by USAI to travel to international
festivals or arts marketplaces. If you have received this email and are not an artist that used
USAI funds to travel abroad to an international festival or arts marketplace, please
forward this email to one artist that did use the USAI funds to travel abroad for that
artist’s review and consideration, and let us know when you have done so. You and your
organization’s input is valuable to the program’s overall and continued success in supporting
artists’ professional growth.
The survey is taken on the web, and we estimate it will take no longer than 10 minutes to
complete. Your participation is completely voluntary and will not impact any present or future
Arts Endowment grant applications, contract proposals, or cooperative agreement proposals.
To access the survey, please use this [link]. Please complete the survey by [date].
We sincerely hope that you will volunteer to participate in this important survey. Please do not
hesitate to contact us with any questions.
Sincerely,
Guiomar Ochoa
International Grants Specialist
National Endowment for the Arts
400 7th Street SW | Washington, DC 20506
ochoag@arts.gov

Web Survey Phone Call Script
Hello, my name is [YOUR NAME]. I’m calling on behalf of the National Endowment for the Arts to follow
up on an email we recently sent to [RESPONDENT’S NAME]. Would that be you?
YES (GO TO B ON PAGE 2)
NO (GO TO A BELOW)
NO LONGER WORKS AT ORGANIZATION (GO TO ARTIST CONTACT IN
SECTION B ON PAGE 2)
A. RESPONDENT NOT AVAILABLE
Does [he or she] have a direct line I can call?
YES (RECORD THE NUMBER IN THE SPACE BELOW; ENTER THIS NUMBER
IN THE MESSAGE FIELD AT THE END OF THE CALL)
RESPONDENT’S DIRECT PHONE NUMBER: _________________________________
(GO TO D ON PAGE 3)
NO (CONTINUE BELOW)
The email we sent to [RESPONDENT] linked to a questionnaire from the National Endowment for the
Arts. The web survey was designed to be completed by artists that were sponsored by USArtists
International to perform at international festivals or arts marketplaces.
Do you know whether [RESPONDENT] might have given it to someone else to complete?
YES, KNOWS NAME OF NEW PERSON
May I have the name, title, and contact information for that person? (ENTER THE CONTACT
INFORMATION IN THE MESSAGE FIELD)
Contact:___________________________________________________ (GO TO D ON PAGE 3)
NO, DOES NOT KNOW NAME OR WHETHER GIVEN TO SOMEONE ELSE
(CONTINUE BELOW)
Would you please leave a message for [RESPONDENT] mentioning that I called about the survey?
(GO TO D ON PAGE 3)

B. SCRIPT FOR WHEN RESPONDENT IS ON THE PHONE:
Introduction 1: IF SPEAKING TO RESPONDENT ON INITIAL CONTACT
The letter was an invitation to complete a survey about the USArtists International grant you received.
(GO TO INTRODUCTION 3)
Introduction 2: IF TRANSFERRED
Hello, my name is [NAME] and I’m calling from the National Endowment for the Arts. We recently
sent you an email invitation to complete a survey for the National Endowment for the Arts about the
USArtists International grant you received to perform at an international festival. (GO TO
INTRODUCTION 3)
Introduction 3
The National Endowment for the Arts is conducting this survey and we noticed that you haven’t completed
it yet, so we just wanted to be sure that you received the email invitation and link to the survey.
YES, PLANNING TO COMPLETE (GO TO VERIFY CONTACT INFORMATION)
YES, BUT NOT AN ARTIST THAT TRAVELED ABROAD (GO TO ARTIST
CONTACT)
YES, FORWARDED THE SURVEY TO AN ARTIST THAT TRAVELED ABROAD (GO
TO UPDATE RESPONDENT CONTACT INFORMATION)
YES, REFUSE TO COMPLETE (GO TO D ON PAGE 3)
NO (GO TO VERIFY CONTACT INFORMATION)
Artist Contact
The web survey was designed to be completed by artists that were sponsored by the USArtists International
program to perform at international festivals or arts marketplaces.
Do you know an artist that traveled abroad to perform using the funds from your most recent USArtists
International grant?
YES, KNOWS NAME OF NEW PERSON (GO TO UPDATE RESPONDENT CONTACT
IFNORMATION)
NO (GO TO D ON PAGE 3)
Update Respondent Contact Information
May I have the name, title, and contact information for that person? (ENTER THE CONTACT
INFORMATION IN THE MESSAGE FIELD)
Contact:___________________________________________________
(GO TO D ON PAGE 3)

Verify Contact Information
The email address we have for you is [email]. Is that correct? (Update if necessary and confirm the login
information will be sent right away.)
Respond to Questions or Concerns
Have you been able to access the survey? Do you have any questions about the study? (Answer questions
using FAQ and encourage participation)
[IF NO:] Did you have trouble with the link to the survey?
[IF YES:] Have you been able to log in and start the survey?
Resend Link
If you don’t have any other questions, would you like for me to send you another link to the web survey?
[IF YES:] I’ll get that email to you shortly. (CONTINE TO C BELOW)
C. REMINDER AND THANK YOU
Your response to this study is important to measure the impacts of the USArtists International program on
artists careers.
Therefore, let me encourage you to complete the study by [date]. Please let us know if there is any way we
can help you. The survey help line is [number (toll-free)], or you can send us an email at [dedicated survey
email].
D. END OF CALL
Thank you for your time. Goodbye.

Reminder Email to Complete the Web Survey
To: [Respondent Email]
From: [Dedicated Survey Email]
Subject line: Reminder: Please Take the USArtists International Web Survey
Dear [Name]:
I am writing to confirm that you received my previous email with instructions for taking the
National Endowment for the Arts’ USArtists International web survey. Our records indicate that
you have not yet completed the survey. Your participation in this survey is important.
Please complete this important survey by [date]. Let us know if there is any way we can help
you. For assistance with the web survey or any questions about the survey, please contact me by
email at [dedicated survey email].
To access the survey, please use this link: [link].
Thank you!
National Endowment for the Arts Representative
[Title]
[Email Address]

Final Reminder Email to Complete the Web Survey
To: [Respondent Name]
From: [Dedicated Survey Email]
Subject line: Final Reminder: Please Take the USArtists International Web Survey
Dear [Name]:
I am writing to confirm that you received my previous email with instructions for taking the
National Endowment for the Arts’ USArtists International web survey. Our records indicate
that you have not yet completed the survey and the survey will be closing within the week.
Your participation in this survey is important to the continuation of the USArtists International
program.
Please complete this important survey by [date]. Completing the survey is easy and should
take no more than 10 minutes. We strongly urge you to complete the survey and thank you in
advance for your contributions.
If you have any questions or concerns, please do not hesitate to contact us. For assistance with
the web survey or any questions about the survey, please contact me by email at [dedicated
survey email].
To access the survey, please use this link: [link].
Thank you!
National Endowment for the Arts Representative
[Title]
[Email Address]