Service Level Measurement – PREVENTS Survey
Supporting Statement Part B. Collection of Information Employing Statistical Methods
1. Description of the Universe and Respondent Selection
This survey provides customer experience insights related to the experience of Veterans in accessing services and resources made possible via Executive Order 13861, known as the President’s Roadmap to Empower Veterans and End a National Tragedy of Suicide (PREVENTS). Feedback on this survey from Veterans Service Organizations, Veterans, and community organizations will help ensure that the PREVENTS Office has the information it needs to implement the Roadmap and communicate its efforts to empower Veterans and prevent suicide. Survey respondents will include Veterans Service Organization Members, Veterans, and individuals affiliated with nonprofit and community organizations. This survey is a non-probability-based survey and is not intended to make inferences about any overall population. This survey will be administered to Veterans who are affiliated with Veteran Service Organizations, individuals affiliated with Veteran-focused community-based or nonprofit organizations, or individuals who are affiliated with Veteran Service Organizations (VSOs).
The survey will be publicized via an article that contains a survey link in a Blog in the Vet Resources Newsletter produced by the Department of Veterans Affairs, email communications with Veterans Service Organizations, and e-mail, in-person, and video-message communications to community-based organizations and strategic partners. Collected data are uploaded to the VSignals survey analysis tool and raw data are made present for analysis.
Survey questions focus on current and potential mental health resources, communication channels, and outreach strategies that are currently being provided, or could be provided, to Veterans to ensure their safety and security.
2. Procedures for Collection of Information / Statistical Methodology for Stratification and Sample Selection / Estimation Procedure
This survey is a non-probability-based survey and is not intended to make inferences about any overall population. This survey will be administered to Veterans who either are (a) affiliated with Veteran Service Organizations; (b) affiliated with Veteran-focused community-based or nonprofit organizations; or (c) Veterans who are not affiliated with any specific organizations.
3. Methods to Maximize Response and Account for Nonresponse
The survey will be publicized via an article that contains a survey link in a Blog in the VetResources Newsletter produced by the Department of Veterans Affairs, email communications with Veterans Service Organizations, and e-mail, in-person, and video-message communications to community-based organizations and strategic partners. Collected data are uploaded to the VSignals survey analysis tool and raw data are made present for analysis.
4. Tests of Procedures or Methods
The VA annually conducts debriefings with survey respondents to assess the effectiveness of current question wording, instructions, and tools. In the event that these debriefings or other respondent feedback suggest the need for substantive changes to survey questions, any such changes will be cognitively tested with respondents prior to implementation.
5. Contacts for Statistical Aspects and Data Collection
Persons responsible for sample design and selection:
Mark Andrews
Statistician
Department of Veterans Affairs
(202) 875-9478
Persons responsible for analysis of the statistics and publication:
Evan Albert
Director of Measurement and Data Analytics
Department of Veterans Affairs
Veterans Experience Office
(202) 461-6729
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Albert, Evan |
| File Modified | 0000-00-00 |
| File Created | 2021-01-13 |