VBA Contact Center Survey

Clearance for A-11 Section 280 Improving Customer Experience Information Collection

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 2900-0876 can be found here:

Documents and Forms

Document Name Document Type
Form 2020-2900-0876-S1 VBA Contact Center Survey Form and Instruction
2020-2900-0876-S1 VBA Contact Center Survey VBACC_Emails_Surveys_v6_06262020_.pdf Form and Instruction
VBA Call Center Sampling Plan_06262020_.docx Survey Sample Plan VBA Contact Center Survey IC Document
A-11 Fast-Track Clearance Request Template_VBA Contact Center Survey_(004).pdf A-11 Requirements Document IC Document

Information Collection (IC) Details

IC Title:	VBA Contact Center Survey	Agency IC Tracking Number:	2020-2900-0876-S

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	2020-2900-0876-S1	VBA Contact Center Survey	VBACC_Emails_Surveys_v6_06262020_.pdf		Yes	Yes	Fillable Fileable

Line of Business: Income Security

Subfunction: Survivor Compensation

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 67,464	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	67,464	67,464
Annual IC Time Burden (Hours)	4,498	4,498
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Survey Sample Plan VBA Contact Center Survey	VBA Call Center Sampling Plan_06262020_.docx	06/26/2020
A-11 Requirements Document	A-11 Fast-Track Clearance Request Template_VBA Contact Center Survey_(004).pdf	06/26/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.