The FR 1379a is sent to consumers who
have filed complaints with the Federal Reserve against state member
banks or other financial institution supervised by the Board. The
information is used to assess the satisfaction of the consumers
with the Federal Reserve’s handling of, and written response to,
their complaints at the conclusion of an investigation. The FR
1379b is a survey sent to consumers who contact the Federal Reserve
Consumer Help (FRCH) desk to file a complaint or inquiry. The
information is used to determine whether consumers are satisfied
with the way the FRCH handled their complaint. The FR 1379c
collection addresses the burden associated with consumers
electronically submitting a complaint against a financial
institution to the FRCH. The FR 1379d collects information about
complaints regarding a regulated institution’s non-compliance with
the appraisal independence standards and the Uniform Standards of
Professional Appraisal Practice, including complaints from
appraisers, individuals, financial institutions, and other
entities.
US Code:
12
USC 248(a) Name of Law: Federal Reserve Act
US Code:
12 USC 3331-3355 Name of Law: Financial Institutions Reform,
Recovery, and Enforcement Act of 1989
US Code: 12
USC 1818 Name of Law: Federal Deposit Insurance Act
Lois Lawrence 202-452-2984
Lois.D.Lawrence@frb.gov
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.