Consumer Satisfaction Questionnaire; Federal Reserve Consumer Help - Consumer Survey; Consumer Online Complaint Form; Appraisal Complaint Form

ICR 202002-7100-016

OMB: 7100-0135

Federal Form Document

IC Document Collections
ICR Details
7100-0135 202002-7100-016
Active 202002-7100-005
FRS FR 1379
Consumer Satisfaction Questionnaire; Federal Reserve Consumer Help - Consumer Survey; Consumer Online Complaint Form; Appraisal Complaint Form
Extension without change of a currently approved collection   No
Delegated
Approved without change 02/24/2020
Retrieve Notice of Action (NOA) 02/24/2020
  Inventory as of this Action Requested Previously Approved
02/28/2023 36 Months From Approved 02/29/2020
8,732 0 8,732
1,291 0 1,291
0 0 0

The FR 1379a is sent to consumers who have filed complaints with the Federal Reserve against state member banks or other financial institution supervised by the Board. The information is used to assess the satisfaction of the consumers with the Federal Reserve’s handling of, and written response to, their complaints at the conclusion of an investigation. The FR 1379b is a survey sent to consumers who contact the Federal Reserve Consumer Help (FRCH) desk to file a complaint or inquiry. The information is used to determine whether consumers are satisfied with the way the FRCH handled their complaint. The FR 1379c collection addresses the burden associated with consumers electronically submitting a complaint against a financial institution to the FRCH. The FR 1379d collects information about complaints regarding a regulated institution’s non-compliance with the appraisal independence standards and the Uniform Standards of Professional Appraisal Practice, including complaints from appraisers, individuals, financial institutions, and other entities.

US Code: 12 USC 248(a) Name of Law: Federal Reserve Act
   US Code: 12 USC 3331-3355 Name of Law: Financial Institutions Reform, Recovery, and Enforcement Act of 1989
   US Code: 12 USC 1818 Name of Law: Federal Deposit Insurance Act
  
None

Not associated with rulemaking

  84 FR 47507 09/10/2019
84 FR 68450 12/16/2019
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 8,732 8,732 0 0 0 0
Annual Time Burden (Hours) 1,291 1,291 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
No
    Yes
    Yes
No
No
No
Uncollected
Lois Lawrence 202-452-2984 Lois.D.Lawrence@frb.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/24/2020


© 2024 OMB.report | Privacy Policy