SSA-4547 Intranet version (SSI Claims System; MCS; iMAIN)

SCREEN PACKAGE DOCUMENT
SECTION 201, ADVANCE DESIGNATION OF
REPRESENTATIVE PAYEE INTRANET

Screen Package Document – Advance Designation of Representative Payee Intranet

Table of Contents
1.

Screen Package Document Version Information ........................................................................................................ 3

2.

Screen Designs and Component Descriptions ............................................................................................................ 4

2.1.

Emancipated Minors ................................................................................................................................................... 4

2.2.

Adding Designees ........................................................................................................................................................ 7

2.3.

Reviewing Advance Designation ............................................................................................................................... 11

2.4.

Search........................................................................................................................................................................ 15

2.5.

Document Contact .................................................................................................................................................... 16

3.

Appendix A - UXG Contact Information for Analysts, Developers and Others ......................................................... 20

OPPM/DUEA/UXG

2

Screen Package Document – Advance Designation of Representative Payee Intranet

1. Screen Package Document Version Information
The first release of this document as a project deliverable is numbered 1.0.
Subsequent revisions are numbered 1.1, 1.2, 1.3, etc. Content revisions are listed below with corresponding page
numbers.
Version
Number
1.0

OPPM/DUEA/UXG

Date
September 25,
2019

Content Revisions
Author of initial release and all revisions – Yulia Wentling and Kai Wong

Page
#
N/A

Revised
by
N/A

3

Screen Package Document – Advance Designation of Representative Payee Intranet

2. Screen Designs and Component Descriptions
2.1.

Emancipated Minors

If the applicant/beneficiary is under age 18, the SSA technician must first ask if they are an emancipated minor.

If the applicant/beneficiary is an emancipated minor, then the SSA technician must ask for proof.

If a minor is not emancipated or cannot provide proof of emancipation, they may not advance designate.

OPPM/DUEA/UXG

4

Screen Package Document – Advance Designation of Representative Payee Intranet

Emancipated minors with proof of emancipation will have the option to advance designate.

OPPM/DUEA/UXG

5

Screen Package Document – Advance Designation of Representative Payee Intranet

Help links allow SSA technicians to look up definitions as well as policy references.

OPPM/DUEA/UXG

6

Screen Package Document – Advance Designation of Representative Payee Intranet

2.2.

Adding Designees

Applicants/beneficiaries age 18 or over and emancipated minors with proof are eligible to advance designate.

An SSA technician can review information with the applicant/beneficiary about advance designation of a representative
payee by selecting “Show information about advance designation.”

OPPM/DUEA/UXG

7

Screen Package Document – Advance Designation of Representative Payee Intranet

If the applicant/beneficiary decides not to advance designate at this time, the SSA technician can explain how to go
through this process at a later time.
The SSA technician must select “Next” and then print a receipt that confirms the applicant/beneficiary declined to
advance designate at this time. The receipt includes the Privacy Act and Paperwork Reduction Act.

.

OPPM/DUEA/UXG

8

Screen Package Document – Advance Designation of Representative Payee Intranet

If the applicant/beneficiary decides to advance designate, the page will display a table where the SSA technician can add
a designee.

The help link explains the term Order of Priority.

OPPM/DUEA/UXG

9

Screen Package Document – Advance Designation of Representative Payee Intranet

The “Add Designee” button brings up a lightbox where the SSA technician can enter the advance designee’s information.

Providing the relationship is optional, but a response is required in the “Relationship” field. “No response” is the option
the SSA technician selects when the applicant/beneficiary does not want to provide the relationship. When the SSA
technician selects “Other” from Relationship dropdown, they must enter a relationship.

OPPM/DUEA/UXG

10

Screen Package Document – Advance Designation of Representative Payee Intranet

2.3.

Reviewing Advance Designation

After an applicant/beneficiary provides an advance designation, the Advance Designation page displays the list of
advance designees. The SSA technician must select “Next” and then print a receipt that confirms the
applicant/beneficiary provided advance designation(s). The receipt includes the Privacy Act and Paperwork Reduction
Act.
From here, the SSA technician can update the designee information, delete one or all designees, and change the order
of priority. If the SSA technician makes any changes, an informational message displays that they need to print a receipt
that confirms the changes. The receipt includes the Privacy Act and Paperwork Reduction Act.

To update a designee’s information, the SSA technician selects the “Edit” button.

OPPM/DUEA/UXG

11

Screen Package Document – Advance Designation of Representative Payee Intranet

After selecting the “Edit” button, a lightbox displays with the designee’s “Name”, “Phone”, and “Relationship” pre-filled.

OPPM/DUEA/UXG

12

Screen Package Document – Advance Designation of Representative Payee Intranet

To change the order of priority, the SSA technician selects the “Change Order of Priority” button.

To delete a designee, the SSA technician selects the “Delete” button. The following confirmation message displays.

OPPM/DUEA/UXG

13

Screen Package Document – Advance Designation of Representative Payee Intranet

To delete all designees at once, the SSA technician selects the “Delete All” button. The following confirmation message
displays.

OPPM/DUEA/UXG

14

Screen Package Document – Advance Designation of Representative Payee Intranet

2.4.

Search

The SSA technician can search the application from iMain to look up an applicant’s/beneficiary’s advance designees.

Upon entering a valid SSN, the Search Results displays the applicant’s/beneficiary’s information.
If the applicant/beneficiary has advance designees on record, the Search Results table displays the “Select” and
“Document Contact” action buttons.

If the applicant/beneficiary does not have advance designees on record, the Search Results table displays only the
“Select” action button.

OPPM/DUEA/UXG

15

Screen Package Document – Advance Designation of Representative Payee Intranet

2.5.

Document Contact

An SSA technician can access the Document Contact page from the Search Results page by selecting the “Document
Contact” button.

OPPM/DUEA/UXG

16

Screen Package Document – Advance Designation of Representative Payee Intranet

The SSA technician can document their contact(s) with a designee or beneficiary by selecting the “Document Contact”
button within the Contact History. The comments made by when looking to identify a potential representative payees
are viewable within the Contact History.

OPPM/DUEA/UXG

17

Screen Package Document – Advance Designation of Representative Payee Intranet

The sequence of screens below indicates documenting contacts with advance designees.

The “Save” button captures the details of contacting the advance designee under Contact History.

OPPM/DUEA/UXG

18

Screen Package Document – Advance Designation of Representative Payee Intranet

OPPM/DUEA/UXG

19

Screen Package Document – Advance Designation of Representative Payee Intranet

3. Appendix A - UXG Contact Information for Analysts, Developers and Others
For information about any of the content included in this design specifications document, contact the User Experience
(UX) Lead for this product.
Name

Product Role

Email

Phone

Dave Bell

UXG Technical
Advisor

David.Bell@ssa.gov

(410) 966-4248

Yulia Wentling

UX Lead

Yulia.Wentling@ssa.gov

(410) 265-4607

Kai Wong

UX Designer

Christopher.K.Wong@ssa.gov

(410) 265-4690

OPPM/DUEA/UXG

Specialized Project
Knowledge

20