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Design Specifications Document – Debt Management Product – Pay.govSSA v1.5

DESIGN SCREEN PACKAGE
DEBT MANAGEMENT PRODUCT
PAY.GOV
VERSION 1.5

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Design Specifications Document – Debt Management Product – Pay.govSSA v1.5

Table of Contents
1. Screen Package Document Version Information ................................................................................................ 3
2. About this Document .......................................................................................................................................... 4
3. Using the Interactive Prototype Associated with this Document ...................................................................... 4
4. Screen Designs and Component Descriptions .................................................................................................... 5
4.1. Enter SSN...................................................................................................................................................... 5
4.2. Confirm SSN ................................................................................................................................................. 6
4.3. Enter Payment Amount ............................................................................................................................... 7
4.4. Payment Confirmation ................................................................................................................................. 8
4.5. Privacy Act Statement ................................................................................................................................ 12
4.6. Enter SSN Error - Null ................................................................................................................................. 13
4.7. Confirm SSN Error - Null............................................................................................................................. 14
4.8. Confirm SSN Error - Incorrect .................................................................................................................... 15
4.9. Confirm SSN Error - No Match ................................................................................................................... 16
4.10. Confirm SSN Error - TOS ........................................................................................................................... 17
4.11. Payment Error - Null ................................................................................................................................ 18
4.12. Payment Error - Incorrect ........................................................................................................................ 19
4.13. Payment Error - Exceeds Limit ................................................................................................................. 20
4.14. Payment Confirmation - Errors ................................................................................................................ 21
4.15. Warning Notice - Scheduled Maintenance .............................................................................................. 24
4.16. Warning Notice - Service Not Available ................................................................................................... 25
4.17. Warning Notice - Transaction Fail............................................................................................................ 26
4.18. Warning Notice - Account Number Input Mistake .................................................................................. 27
4.19. Warning – Email Service Not Available (Modal) ...................................................................................... 28
4.20. Info Notice - SSN Does Not Associate With A Debt ................................................................................. 29
4.21. Info Notice - No Pay.gov .......................................................................................................................... 30
4.22. Info Notice - Leaves Pay.gov .................................................................................................................... 31
5. Appendix A - UXG Contact Information for Analysts, Developers and Others ................................................. 32
6. Appendix B – Reference Materials.................................................................................................................... 32

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Design Specifications Document – Debt Management Product – Pay.govSSA v1.5

1. Screen Package Document Version Information
The first release of this design specifications document as a project deliverable is numbered 1.0.
Subsequent revisions are numbered 1.1, 1.2, 1.3, etc. Content revisions are listed below with corresponding
page numbers.

Version
Number

Date

Content Revisions

Page
#

Revised
by

1.0 (First
Release)

October 2018

--

N/A

N/A

1.1 (First
Revision)

11/06/2019

Updated OMB Number

All

ES

Removed word ‘below’

5, 14

Modified confirmation text

8

Added ‘Email’ button

9-10

Removed ‘Pay Your Overpayment’ header

9-10

Added Privacy Act Statement

9-10

Added Paperwork Reduction Act Statement

9-10

Added optional Email Receipt screen

11

Added Email Receipt Confirmation screen

12

Added Payment Confirmation errors

21-23

Added Email Service Not Available warning

28

Included a new link to the interactive HTML Prototype

4

Updated Privacy Act Statement language

9-10

Updated email address on the Email Success screen

11

Included a new link to the interactive HTML Prototype

4

Updated abbreviated Privacy Act Statement text

9-10

Updated ‘provided’ to ‘provide’ instructional text

11, 21-23

Updated ‘errors’ to ‘error’ in red banner error notifications

22-23

Removed ‘below’ from red banner error notifications

22-23

Added ‘.’ to red ball error text

22-23

1.2 (Second
Revision)

1.3 (Third
Revision)

11/13/2019

11/15/2019

ES

ES

1.4 (Forth
Revision)

11/19/2019

Removed an extra comma from Email Success confirmation

11

ES

1.5 (Fifth
Revision)

11/20/2019

Removed an extra space before ‘Emails must match’ per UEF 2.1

11, 22

ES

Updated error icon per UEF 2.1

21

Updated checkmark icon per UEF 2.1

23

Removed ‘.’ from the red ball error text

22-23

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2. About this Document
Intended Audience: This document is intended to serve the needs of SSA developers building user interfaces,
especially those working with the User Experience Framework (UEF). It contains information that can also be
useful to analysts, validation staff, and other project team members.
Intended Use: Use this document in conjunction with the other UXG-related project resources (most notably
the online interactive prototype) to guide development of the user interfaces designed by the UXG. See the
next section of this document for a link to the prototype.
What’s Included/What’s Not: The screen captures and accompanying information included in this design
specifications document relate only to the user interface portion(s) of the project that the UXG has been
tasked to research, design, prototype and/or evaluate. Therefore, not all project-related web pages,
application screens, menus, interactions, conditions and/or variances may be illustrated and explained in this
document. In addition, user entries and data displays are simulated. Refer to the related business process
documentation and functional requirements for supplemental information. Please contact the UXG Team Lead
and your Project Manager regarding design-related issues that are not addressed in this document.

3. Using the Interactive Prototype Associated with this Document
It is helpful to use this document in conjunction with the Axure online interactive prototype which was used to
generate it.
What’s Included/What’s Not: The prototype only includes the user interface portion(s) of the project that the
UXG has been tasked to research, design, prototype and/or evaluate. Therefore, not all project-related web
pages, application screens, menus, interactions, conditions and/or variances may be illustrated and explained
in this document. In addition, user entries and data displays are simulated. Refer to the related business
process documentation and functional requirements for supplemental information.
Please contact the UXG Team Lead and your Project Manager regarding design-related issues that are not
addressed by this prototype.
Link to Interactive Prototype: http://s239ux3/uxg/projects/Debt%20Management/PG/Fall2019

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4. Screen Designs and Component Descriptions
4.1. Enter SSN

4.1.1. Modal
4.1.1.1. Exit Confirmation

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4.2. Confirm SSN

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4.3. Enter Payment Amount

4.3.1. Modal
4.3.1.1. Proceed to Pay.gov

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4.4. Payment Confirmation

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4.4.1. Modals
4.4.1.1. Your Receipt – Credit Card

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4.4.1.2. Your Receipt – ACH

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4.4.1.3. Enter Email

4.4.1.4. Confirmation - Email Success

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4.5. Privacy Act Statement

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4.6. Enter SSN Error - Null

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4.7. Confirm SSN Error - Null

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4.8. Confirm SSN Error - Incorrect

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4.9. Confirm SSN Error - No Match

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4.10. Confirm SSN Error - TOS

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4.11. Payment Error - Null

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4.12. Payment Error - Incorrect

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4.13. Payment Error - Exceeds Limit

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4.14. Payment Confirmation - Errors
4.14.1. Email Error - No Match

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4.14.2. Email Error - Null

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4.14.3. Email Error - Invalid Format

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4.15. Warning Notice - Scheduled Maintenance

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4.16. Warning Notice - Service Not Available

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4.17. Warning Notice - Transaction Fail

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4.18. Warning Notice - Account Number Input Mistake

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4.19. Warning – Email Service Not Available (Modal)

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4.20. Info Notice - SSN Does Not Associate With A Debt

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4.21. Info Notice - No Pay.gov

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4.22. Info Notice - Leaves Pay.gov

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Design Specifications Document – Debt Management Product – Pay.govSSA v1.1

5. Appendix A - UXG Contact Information for Analysts, Developers and Others
For information about any of the content included in this design specifications document, contact the User
Experience Group (UXG) Project Lead for this project and/or the appropriate project team member (for some
projects a UXG designer may have specialized knowledge of one or more parts of the design).
To ensure a timely response to your inquiry in case of absence, please cc the UXG Team Lead.

Name

Project Role

Email

Phone

Jason Heinen

UXG Project Lead

Jason.Heinen@ssa.gov

(410) 966-0082

Elizabeth Solovyeva

UXG Lead Designer

Elizabeth.Solovyeva@ssa.gov

(410) 265-4746

Specialized Project
Knowledge

6. Appendix B – Reference Materials
SSA Web Standards: This site provides useful information about the UEF for public-facing applications.
http://standards.ba.ssa.gov/

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