2019_CHANGE_SupportingStatement_3095_0027

SUPPORTING STATEMENT

Order Forms for Genealogical Research in the National Archives

NATF Forms 84, 85, and 86

(OMB Control No. 3095-0027)

1. Circumstances making the collection of information necessary. The National Archives and Records Administration (NARA) is the agency of the federal government responsible for identifying, preserving, and making available to the public and to the federal government all forms of government records not restricted by law that have been determined to have sufficient historical, informational, or evidential value to warrant continued preservation.

Records are normally used in the various research rooms operated within the National Archives system (36 CFR 1254.1 - 1254.52). In order to accommodate those researchers who cannot visit the appropriate research room in order to view certain original records, NARA offers limited provisions to obtain reproductions of records by mail or through online ordering and requires paper requests to be made on prescribed forms for certain bodies of records.

NATF Forms 84, 85, and 86 are not considered voluntary commercial transactions, but require verification or proof that the requester meets certain credentials, and are used by researchers of all kinds to obtain reproductions of pages of Federal land entry case files in the National Archives of the United States, reproductions (or selected documents from the file if voluminous) of military service files, pension application files, and bounty land files more than 75 years old.

NARA receives orders either via the mail as paper orders or via the Internet through its online ordering system, where individuals can enter their requests in a guided format. Table 1-1 shows the number of orders NARA received for each Form 80-series product in FY 2016 via the two methods.

Form	Paper	Online	Total
84	161	1,157	1,318
85	980	3,395	4,375
86	839	3,786	4,625
TOTALS	1,980	8,338	10,318

Table 1-1 NARA Order Summary, FY 2016

NARA sent a change request for these 3 forms to OMB in October 2019. On all three forms (NATF 84, NATF 85, and NATF 86), these changes have been made:

On page 1 under INSTRUCTIONS FOR COMPLETING THIS FORM, this sentence was added:

Please enter the Card Validation Code, found on your card, in the space provided on the form (three or four digits).

These sentences were deleted:

Please enter the Card Validation Code in the space provided on the form. For Master Card, Visa, and Discover, this is a three digit code found on the back of the card. For American Express this is a four digit code printed on the front of the card.

In the same paragraph on INSTRUCTIONS…, this sentence was added:

If you provide your email address, we will send you an email with your order number.

This sentence was deleted:

You will receive a postcard acknowledging receipt of your order and providing our tracking number.

On the final pages, the dates were updated from 2015 to 2019 in the Reference Number blocks and Credit Card was changed to lower case credit card.

ONLY on NATF 85, these changes were made:

On page 1, these sentences were deleted:

DO NOT use this form for any request relating to military service in World War I or II, or subsequent service. Write to National Personnel Records Center, 1 Archives Drive, St. Louis, MO 63138. For additional information about these later records, visit e-Vetrecs at www.archives.gov/vererans.

And these sentences were added:

ELECTRONIC TRANSFER: Electronic transfer allows you to download your files from a site, as opposed to having them mailed to you. You will be sent a link for the download. Click the link and download the file to a location of your choosing. Download speeds will vary based upon file size and your internet connection. A valid email address is necessary for electronic transfer. Total file transfers can be up to 5 GB. However, files of that size are typically separated into multiple, smaller files. Files will be available for 30 days from date of upload; downloads of the files should take place within that period. To ensure electronic receipt of your order, please add electronic.delivery@nara.gov to your trusted senders list. In some cases, certain email applications will move your reproduction orders to your spam box. Please monitor your spam box while awaiting your order.

On both NATF 85 and NATF 86, on page 1 under INSTRUCTIONS…, this sentence was revised as follows:

When we search your order, was removed; the sentence now reads:

We will make reproductions of records that relate to your request.

NARA sent a change request for these 3 forms to OMB in April 2018. This change was made on all 3 forms to the RETURN POLICY: Due to various factors, it is occasionally difficult for NARA to make a legible reproduction. NARA will notify customers and ask for approval to proceed if we anticipate a reproduction of questionable legibility. As a result, NARA does not provide refunds except in special cases. If a customer requests a refund, we review the order to determine if we properly notified the customer of the questionable nature of the original and if the product is a true representation of the original. If the product is a true representation of the original, we will not issue a refund. If you feel we processed your order incorrectly or it contains errors, please contact us within 30 days of your delivery date to have your issue verified. Once we verify the issue, we will correct the error and resend the documents. If we cannot correct the error, you will receive a refund.

For comparison sake, the RETURN POLICY on the 01-2016 version of these forms stated: Due to various factors, it is occasionally difficult for NARA to make a legible reproduction. Customers will be notified and asked for approval to proceed in these cases if NARA anticipates a reproduction of questionable legibility. NARA does not provide refunds except in special cases. If a customer requests a refund, a review is made of the order to determine if the customer was properly notified of the questionable nature of the original and if the product is a true representation of the original. If the product is a true representation of the original, no refund will be issued. If you feel your order has been processed incorrectly or contains errors, please contact NARA within 120 days of your order date to have your issue verified. Once verified, NARA will correct the issue and resend the documents. If the error cannot be corrected you will receive a refund.

2. Purpose and use of the information. Each NATF Form (84, 85, 86) is used for a unique request as part of a two-step process: (1) to search for the requested file and, if found, make copies; and (2) to bill the requesting researcher for the copies of the records when the search is successful. Copies are mailed after photocopies are made. Table 2-1 shows the percent of successful searches for orders received on paper forms and those received via online ordering. The increased success rate for orders received from online ordering is believed to be due to the enforced edit checks of the online system and better legibility of the data input.

Form	Paper	Online
84	70.2%	91.4%
85	60.3%	77.9%
86	72.6%	82.7%

Table 2-1 Percent of Form 80 Series Orders Found

The information collected by the NATF Forms 84, 85, and 86 is the minimum necessary to service the request. Additional helpful information is collected if known by the researcher. Were this information collection not conducted, NARA would be unable to fulfill this part of its mandate in a timely, equitable, and efficient manner.

3. Use of information technology and burden reduction. These forms are available through NARA’s online ordering system (https://eservices.archives.gov/orderonline) where individuals can complete the forms and order the copies. They will also be posted as .pdf files on NARA’s website (www.archives.gov).

4. Efforts to identify duplication and use of similar information. NARA is unaware of any duplication. This information is collected only by the NATF Forms 84, 85, or 86 when the respondent wants NARA to make a copy of land entry files, military records, and pension application files, and bounty land files. The information that must be furnished cannot be obtained through similar information already available as each request is unique.

5. Impact on small businesses or other small entities. The collection of the information does not involve small businesses or other small entities.

6. Consequences of collecting the information less frequently. The information collection cannot be conducted less frequently since it occurs only when copies of passenger arrival lists, census records, or Cherokee Indian Applications, land entry case files, military records, and pension application files, and bounty land files are requested from NARA. NARA never initiates this information collection; it only responds to customer demand.

7. Special circumstances relating to the guidelines of 5 CFR 1320.5. The information collection is conducted in a manner consistent with the guidelines in 5 CFR 1320.5.

8. Comments in response to the Federal Register Notice and efforts to consult outside agency. A Federal Register notice was published to solicit public comment on April 7, 2017 (82 FR 17038 & 17039). No comment(s) was/were received.

9. Explanation of any payment or gift to respondents. No payment or gift is provided to respondents for this information.

10. Assurance of confidentiality provided to respondents. The records series formed by this information collection is a Privacy Act system (NARA-2 and NARA-25) and is also protected under b(4) and b(6) exemptions of the Freedom of Information Act.

11. Justification for sensitive questions. No questions of a sensitive or private nature are asked. The form does allow the respondent to provide credit card information, which is considered financially sensitive information. Only the original copy of the form contains this information, which is either returned to the respondent if the reply is negative, or filed in secure file cabinets in the Cashier's office if the respondent is billed. Information received through online ordering is handled in accordance with applicable computer security requirements.

12. Estimates of hour burden including annualized hourly costs. The burden per response is estimated to be ten (10) minutes to read the instructions and fill out the form for either the paper form or online ordering form. (The response time was calculated by consultation with a few potential respondents.) Table 11-1 displays estimates of the annualized burden for completing the forms.

Form	Paper Requests	Burden Hrs	Online Requests	Burden Hrs	Total Burden Hrs
84	161	27	1,157	193	220
85	980	163	3,395	566	729
86	839	140	3,786	631	771
TOTALS	1,980	330	8,338	1,390	1,720

Table 11-1 NATF Form 80 Series Burden Hours, FY 2016

12. Estimate of other total annual cost burden to respondents or recordkeepers. There are no annual cost burdens to respondents or recordkeepers

12. Annualized cost to the Federal government. There is no annualized cost to the Federal Government. These forms are in PDF format and are placed on NARA’s website for downloading and printing.

15. Explanation for program changes or adjustments. Trust Fund order volume decreased by 4% from FY 2015 to FY 2016 and has decreased by 33% since FY 2012. There was a decrease in the number of respondents as there were fewer requests.

16. Plans for tabulation and publication and project time schedule. The information collection is not used for statistical studies or publications.

17. Reason(s) display of OMB expiration date is inappropriate. The expiration date for OMB approval of this information collection will be displayed on the forms.

18. Exceptions to certification for Paperwork Reduction Act submissions. There are no exceptions to the certification statement identified in Item 19 of OMB Form 83-I, “Certification for Paperwork Reduction Submissions.”

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