USAGov Contact Center Voluntary Customer Satisfaction Survey for Web Chat Customers

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3090-0297 can be found here:

Documents and Forms

Document Name Document Type
3090-0297_Instrument_Req-17_USAGov Web Chat.docx Other-Survey
3090-0297_Template_Req-17_USAGov CCTC Web Chat.docx USAGov Contact Center Voluntary Customer Satisfaction Survey for Web Chat Customers IC Document

Information Collection (IC) Details

IC Title:	USAGov Contact Center Voluntary Customer Satisfaction Survey for Web Chat Customers	Agency IC Tracking Number:	Req-17

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			3090-0297_Instrument_Req-17_USAGov Web Chat.docx		Yes	Yes	Fillable Fileable

Line of Business: Supply Chain Management

Subfunction: Services Acquisition

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 3,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	3,000	3,000
Annual IC Time Burden (Hours)	350	350
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
USAGov Contact Center Voluntary Customer Satisfaction Survey for Web Chat Customers	3090-0297_Template_Req-17_USAGov CCTC Web Chat.docx	06/01/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.