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pdfWAVE 2A
Small- and Medium-Sized Business Complex Event COVID-19 Survey (Wave 2)
OMB Control # 0693-0078
Expiration 07/31/2022
Thank you for responding to our survey during Summer 2020. The information learned was invaluable
and was developed into reports and suggested actions for businesses like yours and the institutions
that serve them. You should have recently received a “Respondents’ Report” of the aggregate results.
We understand that the COVID-19 pandemic may still be disrupting your business. Your continued
participation is invaluable for the development of guidance on how businesses like yours are adapting
to the current circumstances.
Please spend a few minutes filling out this follow-up survey. We ask for no sensitive information and
we will not identify you or your business. If your business has more than one location, please answer
for only one location. We’d like to learn about practices taken that have helped reduce the impact of
COVID-19, especially in the face of future hazard events.
You may skip any questions or exit the survey at any time.
This survey should take less than 15 minutes to complete. You may opt to receive aggregate results of
the survey (at the end).
Both your perspective and time are exceptionally precious, especially during these uncertain times.
Our efforts will be greatly enhanced if you choose to participate.
Thank you for your time and participation.
Jennifer
SMEResearch@nist.gov
What is the current status of the business?
What is the current status of the business?
Temporarily closed, but plan to reopen
Fully open with the same products and services as preCOVID-19
Permanently closed
Open, but with fewer or different products or services
1
Approximately when did your business close?
Date / Time
Date
MM/DD/YYYY
Was the business closure related to the COVID-19 pandemic?
Yes
No
Other
Please explain
Did the business experience other issues that contributed to the closure? Please select all that apply.
Natural hazard or extreme weather impacts
Market/Financial volatility (e.g., lower productivity, supply
chain disruption, operational issues)
Public health concerns / illness (e.g., ability to keep
customers or yourself safe)
Workforce issues (e.g., workforce safety,
rehiring/replacing/retaining workforce)
Consumer-side issues (e.g., preferences for online
shopping, reduction in foot traffic)
Personal reasons (e.g. family responsibilities, personal
financial hardships, retirement)
Other (please specify)
Did the business implement any of the following before permanently closing? Please select all that apply
laid off some of the workforce
increased debt/borrowing
reduced salaries
converted product lines or services offered
sold some of the business’ assets
received government (national or local) support
Other (please specify)
Do you expect that the business will open again in the future?
Yes
No
Maybe
2
Do you recall when your business was allowed to operate in your jurisdiction?
Yes
No
Unsure
When was your business allowed to operate in your jurisdiction? (an approximate date is fine)
Date
Date
MM/DD/YYYY
How would you describe the impact you are currently experiencing from COVID-19?
It is NOT impacting my business
The impact is on the decline
It is starting to impact my business
The impact is over
It is continuing to impact my business
it has had a POSITIVE effect on my business. Please explain:
What are the most important factors that influenced the choice of whether or not to resume operations or to
continue operations if they never ceased? (Please elect no more than 5)
Local business opening guidance
Employee safety
Change in customers
Disruption to supply/inventory delivery
University and school opened/closed
Nearby businesses opened/closed
Availability of personal protective equipment and/or
cleaning supplies
Absenteeism
Staff’s desire to return to work
Media coverage
Business margins
Local government information/suggestion
Costs to comply with COVID-19 requirements (e.g.,
installation of plexiglass dividers)
Level of concern about infection (self, employees,
customers, and/or suppliers)
Does not apply to my business
Other (please specify)
3
How has the COVID-19 pandemic impacted the operation of your organization during the period AUGUST 1,
2020 to today?
Yes
No
Does NOT apply to my business
Stopped operations due
to external mandate
Stopped operations due
to financial issues
Decrease in revenue
Increase in revenue
Problems with my supply
chain/receiving or
shipping inventory
Issues with delivery of
products to customers
Decrease in customers
Increase in customers
Other (please specify)
What is the approximate percent CHANGE in employees at your business compared to this time LAST year?
(negative values indicate a reduction in workforce)
- 100%
NO change
100%
4
Since the start of the COVID-19 pandemic (March 13, 2020) has your business RECEIVED any of the
following financial assistance? (please check all that apply)
SBA Paycheck Protection Program (PPP)
Crowd-funding
SBA Economic Injury Disaster Loans (EIDL)
Postponement in payment (rent, utilities)
SBA Debt Relief
Faith-based group support
USDA Loan Programs
Non-profit organization support
Other Federal Programs
Insurance (for business interruption)
State and Local Government grants/loans
Direct lending (e.g., Venture capital, angel investors,
Fintech)
Banks (commercial loan)
Banks (e.g., existing debt flexibility – payment deferments)
This business has not sought financial assistance from any
source
Personal liquidity (savings)
Unsure
Family and Friends
Does not apply to my business
Other (please specify)
Since the start of the COVID-19 pandemic has your business been DECLINED for assistance by any source
sought? (the source can be informal or formal)
No
Unsure
Yes (please describe)
5
Please describe anything your business has started or continues to do to address the COVID-19 pandemic.
(Please answer for the period August 1, 2020 to the present only.) Please check all that apply.
Changed products or services offered to consumers
Reduced staff
Reduced number of people allowed within the business
space
Allowed employees (some or all) to work remotely
Offered contactless pick-up or delivery
Negotiated longer payment terms for suppliers so the
company can keep its cash longer
Increased e-commerce
Collected money owed from customers as early as possible
Curb-side pick-up made available
Renegotiated current and future prices with my suppliers
Renegotiated or gave-up lease
Exchanged resources or information with other
organizations
Prioritized inventories to some customers
Reallocated products based on inventory levels
Implemented short-term alliances with my suppliers and/or
competition
Exchanged inventory with another business (to fill a gap)
None
Increased staff
Does not apply to my business
Other (please specify)
If you had the information and experience you have today, would you have made different choices for your
business at the start of the COVID-19 pandemic?
Yes, definitely
Maybe
No, definitely not
Not sure
What may have you done differently?
The section asks you about risks from natural hazards and extreme weather. We are interested in your business' experience in the past
and planning for the future.
6
What natural hazard(s) is/are of the greatest concern for your business' location? (section all that apply)
Coastal storms
Storm surge
Drought/water scarcity
Space weather
Earthquake
Tornado
Extreme cold
Tsunami
Extreme heat/heat waves
Wildfire
Flooding
Winter storms (snow, frozen rain)
Hurricane
None
Other (please specify)
Since AUGUST 1, 2020 have any of these natural hazard events occurred at your location?
Yes, with severe negative impacts
No
Yes, with minor negative impacts
Unsure
Yes, with no negative impacts
Does not apply
Was your business' response to this event impacted by COVID-19?
No
Unsure
Yes (please specify how the business was impacted)
How did the event impact your business compared to similar events before COVID-19?
Greater impact than in the past
Similar significance to past experience(s)
Less significant than past experience(s)
First time such an event impacted my business
Was the impact greater than in the past because of the nature of the natural hazard or extreme weather event
(e.g., hurricane category or wildfire strength)?
No, COVID-19 increased the impact
Yes
Unsure
7
Have actions taken by your business to prepare for natural disasters helped to address the impacts of COVID19?
No
Unsure
Yes (e.g., insurance purchases, teleworking, emergency supplied or finance) (please specify)
Do you plan to adopt any of the practices used during the COVID-19 pandemic in anticipation of future natural
hazards?
No
Unsure
Does not apply to my business
Yes (please specify):_____________________________
How has your ability to prepare for natural hazards in the future been affected by the impact of COVID-19 on
your business?
It makes it significantly harder
It makes it somewhat easier
It makes it somewhat harder
It makes it significantly easier
It has not changed
Does not apply to my business
This section asks you about your business' future plans.
Do natural hazards / weather events and potential impacts of these events cause concern for your business?
Yes
No
Unsure
Does not apply to my business
Have you implemented steps to reduce business risks related to natural hazard / weather events and potential
impacts?
Yes, already implemented
No, do not plan to do so
Yes, in the process of implementation
No, I don’t feel that there is anything I can do
Yes, planning to implement
Unsure
No, but would like to learn more
8
Do market or financial volatility (e.g., supply chain disruption, operational issues) cause concern for your
business?
Yes
No
Unsure
Does not apply to my business
Have you implemented steps to reduce business risks related to market or financial volatility?
Yes, already implemented
No, do not plan to do so
Yes, in the process of implementation
No, I don’t feel that there is anything I can do
Yes, planning to implement
Unsure
No, but would like to learn more
Will a subsequent wave of COVID-19 associated restrictions cause concern for your business?
Yes
No
Unsure
Does not apply to my business
Have you implemented steps to reduce business risks related to a potential second wave of COVID-19
associated restrictions?
Yes, already implemented
No, do not plan to do so
Yes, in the process of implementation
No, I don’t feel that there is anything I can do
Yes, planning to implement
Unsure
No, but would like to learn more
Do other public health issues (e.g., flu season) cause concern for your business?
Yes
No
Unsure
Does not apply to my business
9
Have you implemented steps to reduce business risks from other public health concerns?
Yes, already implemented
No, do not plan to do so
Yes, in the process of implementation
No, I don’t feel that there is anything I can do
Yes, planning to implement
Unsure
No, but would like to learn more
Do workforce issues (e.g., workforce safety, workforce reduction, absenteeism, retaining/rehiring staff) cause
concern for your business?
Yes
No
Unsure
Does not apply to my business
Have you implemented steps to reduce business risks from workforce concerns?
Yes, already implemented
No, do not plan to do so
Yes, in the process of implementation
No, I don’t feel that there is anything I can do
Yes, planning to implement
Unsure
No, but would like to learn more
Do consumer-side issues (e.g., preferences for online shopping, reductions in foot traffic, low holiday season
sales) cause concern for your business?
Yes
No
Unsure
Does not apply to my business
Have you implemented steps to reduce business risks from consumer-side concerns?
Yes, already implemented
No, do not plan to do so
Yes, in the process of implementation
No, I don’t feel that there is anything I can do
Yes, planning to implement
Unsure
No, but would like to learn more
10
At this point do you feel that you have the resources needed to protect your business against the risks you
just identified?
Yes
No
Unsure
What resources, information, or support do you feel you need to be better protected against the risks you
identified?
How much time do you think will pass from TODAY until your business returns to its pre-COVID-19 conditions
(e.g., operational level)?
already there
12-18 months
1 month or less
more than 18 months
2-3 months
unlikely to resume operations at that level
4-6 months
unlikely to resume operations at all
6-12 months
unsure
Other (please specify)
This section asks you to provide some information about your business and yourself.
Before COVID-19 what was the typical monthly revenue for your business (not including any financial
assistance or loans)? Please use this time in 2019 for reference.
$0 - $500
$125,001 - $200,000
$501 - $2,500
$200,001 - $500,000
$2,501 - $5,000
$500,001 - $1,000,000
$5,001 - $15,000
$1,000,001 or more
$15,001 - $50,000
Unsure
$50,001 - $125,000
Prefer not to respond
What percent change did you see in monthly revenue due to COVID-19 last month relative to that time last
year?
-100%
no change
+ 100%
11
Of your monthly expenses, what percentage goes toward payments for things that no longer generate
revenue? (e.g., indoor dining space that can't be used, office space that is not currently occupied? In nothing
has changed please selection "no change"
0 % (no change)
100 %
For how many years has your business been at its current location?
What is your role with the business?
Owner
Senior employee (%+ years at the business)
Manager
Employee
Assistant Manager
I do not have a formal role
Other (please specify)
How would you describe your business? Check ALL options that apply
Woman-owned business * (the business need not be
Federally registered as such)
Family-owned * (the business need not be Federally
registered as such)
Minority-owned * (the business need not be Federally
registered as such)
Immigrant-owned
Veteran-owned * (the business need not be Federally
registered as such)
Other (please specify)
Please indicate your ethnicity.
Hispanic or Latino
Not Hispanic or Latino
Please indicate your race. (Select one or more)
American Indian or Alaska Native
Asian
Black or African American
Native Hawaiian or other Pacific Islander
White
12
How would you describe your business' ownership structure? Check ALL that apply
Single owner
Multi-location
Partnership
Home-based business
Corporation
For-profit
Franchise
Non-profit
Cooperative
Other (please specify)
Is anyone employed by your business disabled?
Yes
No
Unsure
Other (please specify)
13
Please indicate your level of agreement with the following statements.
(1 = least agreement and 5 = greatest agreement)
1 (least agreement)
2
3
4
5
(greatest agreement)
COVID-19 did not
impact my business in
any significant manner
COVID-19 posed the
greatest risk yet to my
organization’s survival
The impacts of COVID19 will leave my
organization unable to
cope with a natural
disaster, should one
occur, in the next year
I am not concerned
about a second wave of
COVID-19 and the
potential effects on my
organization
Stress on my business
from COVID-19 has
created increased stress
in my home life
Stress in my home life
from COVID-19 has
created increased stress
for my business
Please consider providing your first name and your business email address, below. We’d like to follow-up with
you on your responses and send a report of the findings for this wave of data collection and request your
participation in a possible third wave.
E-mail address
First name
Is there anything else you would like to share at this time?
THANK YOU
If there is anything you would like us to know, please feel free to follow-up with us at SMEResearch@nist.gov
14
A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for
failure to comply with an information collection subject to the requirements of the Paperwork Reduction Act of 1995 unless the
information collection has a currently valid OMB Control Number. The approved OMB Control Number for this information collection is
0693 0078 . Without this approval, we could not conduct this survey/information collection. Public reporting for this information collection
is estimated to be approximately 15 minutes per response, including the time for reviewing instructions, searching existing data sources,
gathering and maintaining the data needed, and completing and reviewing the information collection. All responses to this information
collection are voluntary. Send comments regarding this burden estimate or any other aspect of this information collection, including
suggestions for reducing this burden to the National Institute of Standards and Technology (NIST). Attn: Dr. Jennifer Helgeson, NIST,
100 Bureau Drive, MS 8603, Gaithersburg, MD 20899-1710, telephone 301-975-6133, or via email: jennifer.helgeson@nist.gov
15
| File Type | application/pdf |
| File Title | View Survey |
| File Modified | 2020-11-24 |
| File Created | 2020-11-24 |