Baldrige Perception Survey

BALDRIGE PERCEPTION SURVEY

OMB Control No. 0693-0033
Expiration Date: 06/30/2019
In an ongoing attempt to improve our products and services and raise awareness of the value of
the Baldrige Award to benefit both the Baldrige Program and Baldrige Award recipients, we are
asking you to complete a very simple yes/no survey. The survey seeks your perceptions of how
Baldrige resources may have impacted your organization in the following key areas of performance.
This survey is intended to help us affirm the value of the Baldrige Program, especially to our
stakeholders, parent organization, and Presidential Administrations.
Please note: Not all survey questions below may be appropriate to your organization, but we
appreciate your answers in response to those that are appropriate. Please skip any question that is
not applicable to your organization based on its sector of other factors.

SURVEY QUESTIONS
1. Do you believe that use of the Baldrige framework and related products/services has improved your
organization's job growth?
YES
NO

2. Do you believe that use of the Baldrige framework and related products/services has improved your
organization's workforce satisfaction or engagement?
YES
NO

3. Do you believe that use of the Baldrige framework and related products/services has improved your
organization's workforce retention?
YES
NO

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4. Do you believe that use of the Baldrige framework and related products/services has improved your
organization's customer/patient/student satisfaction or engagement?
YES
NO

5. Do you believe that use of the Baldrige framework and related products/services has improved your
organization’s customer/patient/student retention?
YES
NO

6. If applicable, do you believe that use of the Baldrige framework and related products/services has
improved your organization’s patient safety?
YES
NO

7. Do you believe that use of the Baldrige framework and related products/services has improved your
organization’s business results, health care outcomes, or educational outcomes?
YES
NO

8. Do you believe that use of the Baldrige framework and related products/services has improved your
organization’s community support/relationships?
YES
NO

9. Do you believe that use of the Baldrige framework and related products/services has improved your
organization’s ethics/governance?
YES
NO

10. Do you believe that use of the Baldrige framework and related products/services has improved your
organization’s strategic planning?
YES
NO

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11. Do you believe that use of the Baldrige framework and related products/services has improved your
organization’s operational efficiency/cost savings?
YES
NO

12. Do you believe that use of the Baldrige framework and related products/services has improved your
organization’s revenue/market growth?
YES
NO

13. Would you like to add anything else about your perception of the impact of the Baldrige framework and
related products/services on your organization?

14. OPPORTUNITY: Would your senior leaders be interested in hosting or speaking to the Baldrige
Executive Fellows?
Yes
No
Please provide me with more information on this.

PAPERWORK REDUCTION ACT (PRA)
This collection of information contains Paperwork Reduction Act (PRA) requirements approved by the Office of Management and
Budget (OMB). Notwithstanding any other provisions of the law, no person is required to respond to, nor shall any person be subject
to a penalty for failure to comply with, a collection of information subject to the requirements of the PRA unless that collection of
information displays a currently valid OMB control number. Public reporting burden for this collection is estimated to be 16 minute per
response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed
and completing and reviewing the collection of information. Send comments regarding this burden estimate or any aspect of this
collection of information, including suggestions for reducing this burden, to
National Institute of Standards and Technology
Attn: Robert Fangmeyer, Director Baldrige Program
100 Bureau Drive, Stop 1020
Gaithersburg, MD 20899
robert.fangmeyer@nist.gov

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