CS-19-506 Indian Tribal Government (ITG) and Tax Exempt Bonds (TEB) Customer Satisfaction Survey

Dear
A few days ago you received a letter from IRS, Tax Exempt and Government Entities (TE/GE) Commissioner
Sunita B. Lough asking for your help with an important research project. The IRS is committed to improving its
performance and service to the American public. As part of this process, we are administering a nationwide
survey to gather reliable information from those who have had contact with IRS employees and services.
Your name was selected to receive this survey because IRS recently completed an examination (audit) of the
entity shown above. We want to know your opinions regarding that experience and the service you received
from IRS. Your responses are critical to the accuracy of this evaluation of the IRS’s service. If another person
was primarily responsible for dealing with the IRS on this matter, please pass this survey on to them and
encourage them to respond.
Your participation is voluntary. An independent research company will keep your responses anonymous to the
IRS. Your responses will be grouped with others, so that no individual reply can be traced back to a person or
case number. No identifying information will be associated with your responses.
This brief survey should take less than eight minutes to complete. Use the postage-paid reply envelope to return
your completed survey. If you have any questions or concerns, please contact the survey processing center
at 1-800-521-7177, or email us at irssurveyhelp@forsmarshgroup.com.
To verify the authenticity of this survey, please visit IRS.gov and enter the search term customer surveys. The
IRS Customer Satisfaction Survey page contains a list of valid, current and unexpired, IRS surveys and as of
this issuance provides a reference to TE/GE Examinations.
Thank you in advance for your cooperation. Your honest opinions will help bring about improvements in the
service IRS provides.
Sincerely,
Brian K. Griepentrog, Ph.D.
Director of Research Studies
Fors Marsh Group LLC
L2_15039 IRS Letter 6020-A (10-2017), Catalog Number 71043Z
250 W. Old Wilson Bridge Rd. Suite 340 • Worthington, OH 43085-5022