National Response Team Customer Satisfaction Survey

OMB No. 1140-0091 (xx/xx/xxxx)

National Response Team Customer Satisfaction Survey

 

Thank you for responding to this survey.  Please use your mouse to navigate through the survey.  If you press the "return" or "tab" keys and are exited from the survey before you have completed, simply press "back" to return.

  

 

1. What is the name of your Department?

Item

 

 

 

2. Where is your Department located? (City/State)

Item

 

 

 

3. Are you a member of a …

Police Department
Fire Department
State Fire Marshal’s Office
Other

 

 

 

4. Date of Incident:

Item

5. Location of Incident? (City/State)

Item

6. How many times have you worked with the National Response Team (NRT) in the past year?  Indicate ONE answer:

Once
Twice
Three Times
Four Times
Five Times
More Than Five Times

 

 

7. Overall, the NRT has been effective in serving your needs (Quality of Service).

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

8. The NRT arrived on the scene after a reasonable amount of time (Timeliness of Delivery).

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

9. The NRT showed a willingness to work with local authorities (Responsiveness to Customer’s Need).

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

10. The NRT was thorough in its investigation.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

11. The NRT worked quickly and completed its investigation in a timely manner.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

12. The NRT has good investigative skills.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

13. The NRT has good interviewing skills.

Strongly Agree
Agree
Neither Agree Nor Disagree 
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

14. The NRT provided good and fast laboratory work.

Strongly Agree
Agree
Neither Agree Nor Disagree 
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

15. The NRT shared its plans with the local authorities.

Strongly Agree
Agree
Neither Agree Nor Disagree 
Disagree
Strongly Disagree
Don’t Know/Not Applicable

16. There was a great diversity of expertise on the NRT.

Strongly Agree
Agree
Neither Agree Nor Disagree 
Disagree 
Strongly Disagree
Don’t Know/Not Applicable

 

 

17. The NRT and local investigators worked cooperatively.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

18. The NRT debriefed the local authorities every day.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

19. The NRT took precautions to enhance the safety of the scene they were investigating.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

20. The NRT members were professional in their approach to the investigation.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable    

 

 

21. The NRT Team Leader was an effective leader.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable    

22. Please describe your overall experience with the NRT.  (If you wish to be contacted regarding your experience with the NRT, please provide a phone number where you can be reached.)

 

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