Fast track NDS Application patient satisfaction survey

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB#: 0925-0668 Exp., date: 04/2022)

T ITLE OF INFORMATION COLLECTION:

Neuroimmunological Diseases Section (NDS) patient satisfaction survey

PURPOSE: This survey will be used to collect anonymous patient feedback to determine satisfaction for patient quality of care and services provided. This will provide feedback NDS will use for improvement of NDS processes (such as patient flow, number of procedures per patient/clinic day), patient care and patient satisfaction with protocol participation. The patient feedback collected from the survey will also be used for planning purposes and to provide patients simple way to let us know what worked and what did not work for them.

DESCRIPTION OF RESPONDENTS: The voluntary survey participants will be patients that are enrolled in NDS protocols.

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [ x] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name: Bibiana Bielekova, MD; Chief, Neuroimmunological Diseases Section (NDS) NIAID/DIR/LCIM/CPS

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [x ] No

2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [ x ] No

ESTIMATED BURDEN HOURS and COSTS

Category of Respondent	No. of Respondents	No. of Responses per Respondent	Time per Response (in hours)	Total Burden Hours
Individuals or Households	2,640	1	10/60	440
Totals		2640		440

COST TO RESPONDENT

Category of Respondent	Total Burden Hours	Hourly Wage Rate*	Total Burden Cost
Individuals or Households	440	$23.23	10,221.20
Totals			10,221.20

* https://www.bls.gov/oes/2019/may/oes_stru.htm#00-0000

FEDERAL COST: The estimated annual cost to the Federal government is $884

Staff	Grade/Step	Salary*	% of Effort	Fringe (if applicable)	Total Cost to Gov’t
Federal Oversight
Nurse practitioner	GS11	$130,000	0.5%		$650
Contractor Cost
Patient care coordinator	N/A	$2,338.32	10%		$234
Travel					0
Other Cost
Total					$884

*the Salary in table above is cited from https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/salary-tables/pdf/2018/DCB.pdf

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [x] Yes [ ] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

A convenience sample of all subjects that are invited to in-person NDS clinic.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[x] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [ x] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

6