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pdfBureau of Health Workforce
NURSE Corps LRP Online Application User Guide
BHW Management Information System Solution
(BMISS)
NURSE Corps Loan Repayment Program
Online Application User Guide
November 2016
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Table of Contents
Introduction: NCLRP Online Application User Guide
3
Section 1: Create Account
4
Section 2: Loggin In
7
Section 3: Forgot Your Password
8
Section 4: Home Page (Application Status = “Not Started” or “In Progress”)
10
Section 5: Eligibility
14
Section 6: General Information
16
Section 7: Employment
20
Section 8: Employment Verification
27
Section 9: Qualifying Education
30
Section 10: Loan Information
34
Section 11: Loan Details
37
Section 12: Supporting Documents
40
Section 13: Self-Certification
42
Section 14: Review & Submit
43
Section 15: Submitted Page
44
Section 16: Application Withdraw
46
Section 17: Edit Application
48
Section 18: Account Settings
50
Section 19: Resolving Issues
51
Section 20: Resolving Issue Flow Chart
52
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Introduction: NCLRP Online Application User Guide
Goal: The NCLRP online application user guide serves as the main tool for the Call Center to answer applicant inquiries. In addition to this user
guide, the call center analysts must be familiar with the NCLRP Application Program & Guidance, as some of the questions will be program based
and are not discussed in this document. The primary intent for this user guide is to focus on the functionality developed for the NCLRP online
application.
Roles: There are no roles associated with the NCLRP online application, as any external user can apply.
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 1: Create Account
The banner will be available on all pages of review and on the Application Profile.
The first step an applicant takes in order to begin the NCLRP
Online Application is to create an account.
Steps:
1. Applicant navigates to the online application via the web
link:
https://programportal.hrsa.gov/extranet/application/NCLRP
/login.seam
2. Applicant selects the “Create a NURSE Corps LRP
Application Account” link in the bottom left hand section of
the page.
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Please note that applicant can access login page from
NCLRP website
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
The applicant will be prompted to fill in a series of fields in
order to create an account. Once the applicant selects
“Create,” the system will send an activation email to the
email address provided when creating an account.
Steps:
1. Applicant answers each of the required fields.
2. Applicant selects
to register for an account
with the NURSE Corps Loan Repayment Program
(NCLRP).
3. System re-directs the applicant to the NCLRP
application “Log in” and prompts the user at the top of
his/her screen that “We have successfully created your
account. Please check your email for instructions how
to enable your account.” (See Figure 1)
4. Applicant goes to the email account used to create
his/her NCLRP application and opens the message.
5. Applicant selects the activation link in the body of the
email.
6. System re-directs the applicant to the NCLRP
application “Log In” page notifying them that his/her
account is enabled.
Business Rules:
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The email address provided by the applicant will serve
as his/her NCLRP online application username.
System cannot create account if applicant email already
exists in a previously created account for any program
in any application cycle
The applicant will receive an error message if
he/she tries to create a new account with an
existing email address
Error message will prompt applicant to log in with
his/her existing email
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
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The following information will be auto-populated on the
General Information page based on the information
entered on the Create Account page:
First & Last Name
Middle Initial
Title
Suffix
Applicants can roll over the tool tip next to the “Password”
field for details on password criteria.
Passwords must have a minimum length of eight
characters; shall not contain slang, jargon, or personal
information; shall not contain all or part of your username;
and must contain: at least one English upper-case
character (A-Z), at least one English lower-case character
(a-z), at least one numerical digit (0-9), and at least one
special character (e.g. @, !, $, %). A character may not be
repeated more than once in succession.
System shall disable ability to create an account after
application deadline.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 2: Loggin In
After an applicant activates his/her account, he/she will be able to log in. The applicant will enter his/her email address (username) and password he/she used when
creating his/her account in order to log in. If the applicant forgets his/her password, he/she can reset the password by selecting the “forgot your password?” link.
This will be later described in Section 3 (next page).
Steps:
1. Applicant enters his/her email address and password.
2. Applicant selects
3. At first log in applicant is re-directed to the “Not Started”
home page (screen shot displayed in section 4).
Business Rules:
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After selecting the activation link in the email, the system
notifies the applicant that his/her account is activated
(this only happens on the initial log in).
At first log in, the applicant is directed to the “Not Started”
home page which details the NCLRP application. Once
an applicant begins his/her application he/she will not be
directed to the NCLRP Not Started home page on the
next log in.
After the applicant’s second failed log in attempt, the
applicant will be warned that his/her account will be
locked if the next log in attempt is incorrect.
The applicant’s account will be locked after the third
failed log in attempt and he/she will be required to go
through the “Forgot your Password” process or contact
the Call Center to unlock his/her account.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 3: Forgot Your Password
If the applicant forgets his/her password, he/she will have to select the
link and follow these steps in order to reset the password.
Steps:
2
1. Applicant selects
page.
on the log in
2. Applicant enters his/her email address and selects
(see Figure 2).
3. Applicant answers his/her security question and selects
(see Figure 3).
4. System displays confirmation and sends an email to
applicant (see Figure 4).
3
4
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Steps Cont:
5. Applicant goes to his/her inbox to access the email sent to
unlock his/her account.
6. Applicant selects Reset Password Link from email.
7. Applicant enters new password and selects
(see Figure 5).
8. System updates new password.
9. Applicant is directed to the BHW portal home page.
10. Applicant selects “Applying for the NURSE Corps Loan
Repayment Program.”
11. Applicant enters in email address and new password.
Note:
Passwords must have a minimum length of eight characters; shall
not contain slang, jargon, or personal information; shall not contain
all or part of your username; and must contain: at least one English
upper-case character (A-Z), at least one English lower-case
character (a-z), at least one numerical digit (0-9), and at least one
special character (e.g. @, !, $, %). A character may not be repeated
more than once in succession.
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 4: Home Page (Application Status = “Not Started” or “In Progress”)
The Not Started Home Page is the first page the applicant sees on his/her initial log in. Once an applicant begins his/her application he/she will no longer be
directed to the Not Started Home Page but will be re-directed to the NCLRP In Progress Home Page when logging in.
Steps:
1. Applicant reads through the information displayed
on the Not Started Home Page.
2. Applicant
selects
.
Business Rules
The APG, EVF FAQ and Funding Preference
definition links will open in a new window when an
applicant clicks on the link
Once an applicant
clicks
he/she will
no longer be directed to this page when he/she log
in
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
If the applicant has already started his/her NCLRP online application and logged off, upon logging back in, he/she will be directed to the In Progress Home Page.
The In Progress Home Page will display the “In Progress” status, and the applicant will be able to select “Continue” or the desired section by selecting the page
name in the table.
Steps:
1. Applicant reads information on status page.
2. Applicant navigates to a specific section by selecting the
link to the desired page name in the table.
3. The page must already been completed or is in
progress to select a specific section; or
4. If the applicant selects
the system will
direct the applicant to the first incomplete page
Business Rules:
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The system shall only link to pages that are in a
“Complete” or “In Progress” status. The applicant will
not be able to jump to a page that is “Not Started.”
If the applicant selects “Continue,” the system shall
direct them to the first incomplete page. For example, if
Eligibility is “Complete”, system shall direct applicant to
General Information once he/she log back into the
application if he/she select ”Continue”.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 5: Eligibility
The Eligibility page is used to ensure the applicant meets the qualification requirements to apply for an NCLRP application. If the applicant is deemed eligible,
he/she will be able to continue with the application. If an individual does not pass the initial screening portion of the online application, he/she will not be able to
continue.
Steps:
1. Applicant answers all required questions.
2. Applicant selects
once he/she has answered all the
eligibility questions.
3. Applicant will be directed to General Information page if he/she is eligible.
Business Rules:
System shall require applicant to respond to all questions before he/she
can continue
If the applicant answers “Yes” to question 3, the system will display two
sub-questions, each is required.
If applicant indicates “Yes” for “Do you have an existing service
obligation?” he/she will be required to provide supporting
documentation on the supporting documents page.
System shall direct user to ineligible landing page if one or more
answer(s) is:
Licensed Registered Nurse = No
Applicant Citizen or National = No.
Existing Service Obligation= Yes
Completed before submission = No
Uniformed service member = No
Applicant Judgment Lien = Yes
Applicant Defaulted Federal Debt = Yes
Applicant CSF type/School Accreditation = No
Minimum working hours/Working full-time = No
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
NOTE: The ineligible landing page will not give the specific
reason that the applicant was deemed ineligible, only
several possible reasons for ineligibility from the Eligibility
section will be displayed
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If an applicant is logged in with an existing participant
username and says no to having an existing service
obligation he/she will get an error message and will not
be able to continue with the application until he/she
change his/her response to “Yes” to having an existing
service obligation.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 6: General Information
The General Information page consists of questions about the applicant’s contact information. The information under Full Name (such as First and Last Name, etc.)
is pre-populated from the answers the applicant supplied when creating his/her account. These fields are editable.
Steps:
1. Applicant answers required fields.
a. Required fields denoted with an asterisk (*)
2. Applicant selects
all the required fields.
once he/she have answered
3. Applicant will be directed to Employment page if all required
fields are entered.
a. If Nurse Faculty is selected applicant will be directed to
the Employment School Search
b. If any other application type is selected applicant will be
directed to the Critical Shortage Facility Search
Business Rules:
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The following fields are populated from answers during the
create account process:
First Name
Last Name
Middle Initial
Title
Suffix
Applicant will select Application Type
If Registered Nurse, Nurse Practitioner, Clinical Nurse
Specialist, Nurse Mid Wife or Registered Nurse
Anesthetist is selected system will display functional role
question which will be required
If Nurse Practitioner is selected system will also display
main specialty question which will be required
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules, cont:
If Nurse Faculty is selected, system will display tenured question
which will be required
If applicant is not tenured system will prompt applicant to input Nurse
Faculty appointment dates
The faculty appointment must be at least 9 months for applicant to
be eligible and continue with the application
If the applicant selects a Country other than the United States, the
State/Province/Region field transforms from a dropdown to a
required text field and the Zip/Postal will be optional.
Based on the SSN entered, the applicant may receive an error
message with an error code
o The code can be used to determine the issue with the
SSN
System shall mask the SSN and require the user to enter it twice
o Error message will request the user re-enter his/her
SSN if he/she do not match
Only the last 4 numbers of the applicant’s SSN will be displayed
after saving the page (xxx-xxx-1245).
The applicant will not be able to move forward if the SSN he/she
entered exists in another NCLRP application account from any
application cycle
If applicant selects that one of his/her phone numbers is nonU.S. number, the field transforms from a U.S. phone format to a
text field.
The applicant Birth Date must be prior to application cycle start
date.
If applicant selects ‘Other’ for how did you hear about NURSE
Corps Loan Repayment Program, system will display text box
for applicant to enter information.
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules, cont:
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System requires applicant to answer the question, “Do you
have an individual NPI number?”
System does not require the NPI number to be provided. The
application can be submitted without an NPI number
System shall display the NPI number if applicant provided it
in a prior application. The NPI number can be updated by the
applicant
The system will store ONLY the most recent NPI number and
record whether it is a full, partial, or non-match, defined as:
o Full match: NPI number found + the first and last
name match
o Partial match: NPI number found + the first and/or
last name do not match
o Non-match: NPI number not found
System shall display an error message if the NPI number is a
partial-match: “We were unable to successfully validate the
NPI number entered based on the first and last name
provided. Below please find the name associated with this
NPI number. Note: This validation does not affect the
eligibility of or ability to submit your application. If you would
like to make a change click ‘Go Back’.
[Last name, First Name,]
System shall display an error message if the NPI number is a
non-match: “We were unable to validate the NPI number
entered. Note: This validation does not affect the eligibility
of or ability to submit your application. If you would like to
make a change click ‘Go Back’.
System shall display an error message if the NPI number is
associated with an organizational NPI, instead of an
individual person: “We are unable to validate the organization
NPI number entered. Please enter your individual NPI
number. Note: This validation does not affect the eligibility of
or ability to submit your application. If you would like to make
a change click ‘Go Back’. (See screenshot to left)
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules, cont:
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Once the applicant proceeds from the General
Info page, the account settings will update with
the appropriate information
Applicant home Preferred Mailing
Address
Applicant Primary Phone Number &
Extension
Applicant Alternate Phone Number &
Extension
Demographic information is optional
If applicant is logged in with an existing
application account, any basic information that is
changed on this page (such as SSN, name,
address, etc.) will automatically be updated on all
existing accounts
Note: this is only for existing application
accounts (such as an applicant that has
applied to both NCLRP and NHSC LRP).
This will not update any information on
the participant record.
If an applicant wishes to change his/her
application type after completing the Employment
Verification section, he/she must first cancel
his/her Employment Verification if his/her
Employment Verification has been initiated.
System shall not allow applicant to change Date
of Birht on the General Information page if
electronic loans are present.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 7: Employment
The Employment Information page captures the applicant’s current employment information. Depending on the applicant type, a Critical Shortage Facility will be
required for NCLRP applicants or a school site will be required for NCLRP-NF applicants.
Steps NCLRP-NF:
1. Applicant selects state in the drop down
2. Applicant chooses a school from the drop down
3. Applicant selects
have answered all the required fields.
once he/she
4. Applicant will be moved to Employment Verification
section
Steps NCLRP-NF: School Not Found:
1. If the applicant cannot find his/her school he/she will
select “School not Found” in school drop down (see
screen shot 6)
2. Applicant enters school information and selects
3. A popup will display, giving the applicant a choice of
sending the request to Program or restarting the search
(see screenshot 7)
4. If the applicant sends the request to program, he/she will
be returned to Employment School Search Page and
language will be displayed indicating that he/she has sent
his/her school information to Program (see screen shot 8)
5. Applicant will click continue and be directed to Qualifying
Education page
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules:
6
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System shall limit school name field based on state
selected
System shall only provide schools in the school
dropdown that:
Exist in BMISS
Are Accredited
Have a status of non-profit/active
System shall enable option “School Not Found” during
entire application cycle which can be selected for any
state
System shall populate the following fields and require
user to complete them in order to continue if applicant
selects “School not Found”
School Name
School Address
System shall require applicant to confirm or cancel
program communication upon selecting “Enter School” if
applicant does not see his/her school
If applicant selects “Restart Search” from the School Not
Found Confirmation Pop Up, he/she will be taken back to the
employment search screen
System shall send communication to Program with the
following information if applicant confirms to send
communication to Program
Applicant first and last name
Applicant email/username
Applicant school name and address entered by applicant
System shall put applicant in “In ProgressEmployment Not Found” status if applicant sends school
information to Program from the School Not Found pop up
System shall enable Qualified Education page if user
is in the “In Progress- Employment Not Found” status
The Employment Verification page will not be
enabled in this situation
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules cont:
An analyst has the ability to make an applicant site “Eligible”
or “Ineligible” from the Manage Application Documents
screen when an applicant is in the “In Progress- Employment
Not Found” status
If an applicant site is made ineligible by an analyst his/her
status will be “Ineligible” and he/she will be directed to the
ineligible landing page after he/she refresh his/her screen or
logs back in
If an applicant is made eligible by an analyst the applicant
will receive an email and his/her school will be added to
BMISS
The applicant must repeat the steps outlined above to
add his/her school of employment
Steps NCLRP:
1. Applicant fills out the name and address of his/her Critical
Shortage Facility
2. Applicant selects
3. Verified address appears at the bottom of the page (see
figure 9)
4. If address entered is a match applicant selects
System will display a list of search results within a ½ mile
radius of the Google address if user selects “Yes” to Google
address match (see figure 10)
5. If address entered is not a match applicant selects
System will display a list of search results within a 10 mile
radius of the Google address if user selects “No” to Google
address match (see figure 11)
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
6. If applicant does not see his/her site he/she can expand the
search radius.
7. Applicant selects site he/she currently work at by clicking
“This is my site”.
8. Applicant clicks
9. Applicant is taken to Employment Verification Page.
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Steps NCLRP: Site Not Found:
1. If applicant does not see his/her site he/she will click
at the bottom of the search results
2. A popup will display, giving the applicant the choice of sending the
request to program or restarting the search (see figure 12)
3. If the applicant sends the request to program he/she will be returned
to Employment Site Search Page and language will be displayed
indicating that he/she have sent his/her site information to Program
(see figure 13).
4. Applicant will click Save and Continue and be directed to Qualifying
Education page.
Business Rules:
System shall enable Verify Address only when applicant enters all
required fields for CSF address
System shall provide address match from Google to the address
entered by user (if possible)
System shall inform applicant if there is no Google address match for
address entered by applicant if address cannot be geocoded to a
Google address
System shall direct applicant to retype address and clear address
fields if there is no Google address match for address entered by
applicant on the first search attempt
System shall display Site Not Found pop-up to send site information to
Program if there is no Google address match for address entered by
applicant on the second or more search attempts
System shall display a list of search results within a ½ mile radius of
the Google address if user selects “Yes” to Google address match
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
System shall allow applicant to change the radius of the search results
System shall display a list of search results within a 10 mile radius of the
address the applicant entered if user selects “No” to the Google address
match
System shall only provide sites in search results that:
Exist in BMISS
Have a Mental or Primary Care HPSA score as of the Jan 1 HPSA
Lock
Have a status of non-profit/active
System shall direct user to Employment Verification request page if user
selects a site from the search results and selects Continue
System shall enable Continue button only when user selects an option
from the search results
System shall require applicant to confirm or cancel program
communication upon selecting “I do not see my site listed” from the
search results
If applicant selects “Restart Search” from the Site Not Found
Confirmation Pop Up, he/she will be taken back to the employment
search screen
System shall send communication to Program with the following
information if applicant confirms to send communication to Program
Applicant first and last name
Applicant email/username
Applicant site name and address entered by applicant
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
System shall put applicant in “In Progress-Employment Not Found” status if
applicant sends site information to Program from the Site Not Found pop up
System shall enable Qualified Education page if user is in the “In ProgressEmployment Not Found” status
The Employment Verification page will not be enabled in this situation
An analyst has the ability to make an applicant site “Eligible” or “Ineligible”
from the Manage Application Documents screen
If the applicant’s site is made ineligible by an analyst, his/her application
status will update to “Ineligible,” and he/she will be directed to the ineligible
landing page after he/she refreshes his/her screen or logs back in
If an applicant is made eligible by an analyst the applicant will receive an
email and his/her site will be added to BMISS
The applicant must repeat the steps outlined above to add his/her site
Steps to remove a Site or School:
1. Applicant navigates to the employment page by clicking the Employment
link at the top of the page
2. Applicant clicks “Remove School” or “Remove Site”
3. Once previous site is removed applicant will have to repeat steps to add
another site
Business Rule:
If the applicant has an initiated or completed Employment Verification,
he/she must cancel the Employment Verification before he/she can remove
his/her site
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 8: Employment Verification
Within the Employment Verification section of the online application, employment sites are required to answer questions regarding the applicant’s current
employment information. Applicants will be able to view the information submitted by the site’s Point of Contact upon submission of his/her application. Based on the
answers provided by the Employment Site, an applicant can be made ineligible upon submission. If this occurs and the applicant believes it is incorrect, an applicant
will be able to edit his/her application, cancel the existing EV, and re-initiate a new one.
Steps:
1. System will populate EV request for site added on Employment page
2. Applicant can click site name to verify that the appropriate address,
phone number and point of contact are listed
3. Applicant can enter “Other POC Email” if the applicant does not see
his/her correct POC in the site information or if the site does not have
a POC associated with it
4. Applicant clicks
5. Applicant clicks
6. Applicant is taken to the Education section
Business Rules:
System shall populate an EV request for the site added on the
Employment page
System shall display EV status as Not Started before applicant
initiates a EV Request
System shall enable Cancel button if EV status is “In Progress,”
“Complete”, or “Returned-Unverified”
System shall allow applicant to resend EV if EV status is “ReturnedUnverified”
System shall allow applicant to continue to next section, Qualifying
Education, if individual EV Request is in any status.
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
System shall send an email to “Other” POC entered by
applicant with instructions on how to register a portal account
If an applicant wishes to change his/her application type
(which can be done by navigating to the General Information
page), he/she must first cancel his/her Employment
Verification if the Employment Verification has been initiated
If an applicant wishes to remove his/her site (which can be
done by navigating to the Employment page), he/she must
first cancel his/her Employment Verification if the Employment
Verification has been imitated
Steps to cancel EV
1. Applicant navigates to Employment Verification page using
the navigation links at the top of the screen
2. EV status will be displayed and can either be Initiated,
Complete or Returned Unverified
3. Applicant selects
if he/she wish to cancel the EV
4. Applicant can re-initiate EV by clicking the
button
Business Rules:
If the applicant wants to change Employment Site/School Site
he/she must navigate to the Employment page and remove
Employment Site/School after cancelling the EV
If the applicant would like to change his/her application type
he/she must navigate to the Employment page and remove
Employment Site/School Site, then navigate to the General
Information Page to change his/her application type after
cancelling the EV
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
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If an applicant changed his/her Employment Site/ School
Site or his/her application type the applicant must repeat
the steps to add an Employment Site/School Site & initiate
an EV
An applicant may cancel an EV and complete the rest of
the application but will not be able to submit his/her
application until the Employment Verification has a status of
“Complete”.
System will display at the bottom of the page a table of all
EVs that have been cancelled called the “Historical
Requests” table.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 9: Qualifying Education
The Qualified Education page is used to collect information about the applicant’s nursing education information.
Steps:
1. Applicant selects
2. Applicant is directed to the School Details page (see figure
14)
3. Applicant selects the state where the school is located
4. Applicant will select school based on list populated when
state was selected
5. Applicant will select whether he/she received a degree from
selected school, transferred from selected school or attended
selected school for nursing prerequisites
6. Applicant will enter the date he/she began and ended his/her
education at selected school
Date format is mm/yyyy
7. If applicant indicated that he/she received a degree from the
schools, the applicant will select type of nursing degree(s)
received and date(s) received from the school
Date format is mm/yyyy
8. Applicant selects
9. Applicant is taken to the “School Documents” page (see
figure 15)
10. Applicant has to upload an Official/Unofficial transcript to
continue to the next section
11. Applicant has the option to upload unlimited Additional
Supporting Documents
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Steps Cont:
12. After applicant uploads his/her documents he/she will
select
and be directed back to the Qualifying
Education landing page (see figure 16) where he/she will
see the school(s) added.
13. Applicant can add an additional school or edit existing
school information
14. Applicant will select
after adding all
schools and be directed to the Loan section
Business Rules:
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System shall require user to answer required fields to be
able to continue
System shall limit school name drop down based on state
selected
System shall require user to enter in “Other School”
information if “Other” is selected for NCLRP School Name
System shall require user to check at least one:
I received a nursing degree from this school
I transferred from this school
I attended this school for nursing prerequisites
System shall not allow user to select both:
I received a nursing degree from this school
I attended this school for nursing prerequisites
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
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System shall require user to add at least one school with
a nursing degree selected to be able to continue to the
loan section.
System shall require user to answer “Date Received
Degree” and if “I received a nursing degree from this
school” is selected.
System shall require that “School Start Date” is after Birth
Date.
System shall require that School Start Date is prio to
current date.
System shall require that “School Start Date” is before
“School End Date”.
System shall require that “School End Date” is on or
before “Date Received Degree”.
System shall require that “School End Date” and “Date
Received Degree” is on or before the application
submission date.
This check will occur upon submission of the
application.
System shall allow user to edit school added by clicking
“Edit” in the table and the education details will populate
with information entered.
System shall require a transcript for each school added.
System shall allow unlimited “Additional Education
Supporting Document” to be uploaded for each school
added.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
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System shall not allow the earliest school start date to be
greater than three (3) months later than the latest loan date
or the latest school end date to be greater than three (3)
months prior to the earliest loan date if applicant adds or
edits a school after at least one loan is added.
This is only if applicant navigates to education page after
adding at least one loan (or chooses to edit application
after submission).
If an applicant inputs his/her dates as MM/DD/YYYY the
system will default dates to MM/YYYY format.
Education start date and degree received date is defaulted to
the first day of the month in the BMISS system
For example, if an applicant indicated his/her education
start date is 10/14/2015 and degree received date as
11/11/2019 the BMISS system will interpret it as
10/01/2015 & 11/01/2019 respectively.
Education end date is defaulted to the last day of the month
in the BMISS system
For example, if an applicant indicates his/her education
end date as 10/14/2019 BMISS system will interpret it as
10/31/2019.
Applicant can enter comments for each school added.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 10: Loan Information
The Loan Information page captures the loan data that an applicant will submit with his/her NCLRP application. If an applicant has a National Student Loan Data
System (NSLDS) account, and wishes to submit federal loans as part of his/her NCLRP application, he/she will have the option to retrieve and submit his/her federal
loans electronically. Applicants also have the option to manually add non-federal loans to the NCLRP application, or to enter federal loan data manually as well. The
steps to add loans using an NSLDS login and/or to add loans manually are listed below.
Steps to Electronically Retrieve Loans:
1. Applicants navigate to LOG INTO YOUR NATIONAL
STUDENT LOAN DATA SYSTEM ACCOUNT and clicks
2. Applicant is direct to the Department of Education's
Federal Student Aid login page and logs in using their FSA
ID.
3. Applicant will be automatically redirected to his/her S2S
LRP application after authentication.
3. If NSLDS authentication and retrieval is successful, the
applicant’s loan(s) will display in the “Electronically
Imported From Your NSLDS Account” table (See figure A)
a. Applicant can view a read only version of his/her loan
details by clicking the “View” button next to each loan
electronically retrieved.
b. The date and time of the last successful transaction
with the NSLDS will be displayed for reference
c. Note: The social security number and date of birth
entered in the General Information section of the
application must match the social security number and
date of birth on file with the Department of Education.
4. Applicant will answer “Yes” or “No” to “Do you have
additional Loans that need to be added?”
a. applicant answers “No,” the
button will
become available and the applicant will be directed to
Supporting Documents section of the application.
b. If applicant answers “Yes” applicant will be directed to
Loan Details page
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Steps Cont:
5. Applicants may update loans previously retrieved from
NSLDS by clicking the
(Update Loans)
button
a. Applicant will be required to re-authenticate with the
Departments of Education using his/her FSA ID.
6. Applicants can remove electronically retrieved loans by
clicking the
(Remove All Loans) button
and confirming selection on pop-window.
7. Applicants will be able to view a comprehensive report of all
NSLDS federal loan data retrieved and submitted with his/her
application upon submission of his/her application.
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Steps to Manually Add Loans:
1. Applicant clicks on the “Don’t have a Federal Student Aid ID or
want to enter loans Manually?” link under the “Need Help?”
heading.
2. Applicants will view a popup message with a link to Add Loans
Manually.
3. Applicant will be directed to the Loan Details page when clicking
the Add Loans Manually button.
Business Rules:
System shall require at least one loan (Electronic or Manual) to be
added to continue.
System shall not require applicant to retrieve loans electronically.
System shall check to see if applicant has already manually added
federal loans and de-active “Access your Loans” button.
System will deactivate the “Access your Loans” button and display
a notice if the applicant is using Internet Explorer version 9 or
lower.
System shall redirect applicant to his/her application and prompt
data exchange between HHS and DoED when user successfully
authenticates.
If the data exchange was not successful due to incomplete NSLDS
data, the system shall display the following message “Certain loan
information needed to successfully transmit from the NSLDS to
your online application was incomplete. Please reach out to the
NSLDS and try again - OR - add your loans manually.”
System shall display federal loans retrieved via web service under
a table tiled “Electronically Imported From Your NSLDS Account”
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 11: Loan Details
The Loan Details page captures additional loan data that the applicant will submit for each manual loan he/she will submit with the application.
Please note: If an applicant submits all loans using the NSLDS retrieval, and does not manually add any loans to his/her application, he/she will not have access to
the loan details page.
Steps to Manually Add Loans:
1. Appplicant fills in all required fields to continue:
Name of current servicing lender
Loan account number
Original date of the loan
Original amount of the loan
Current balance (Principal & Interest)
Interest rate (Optional)
Type of loan
Is this loan in default
Is this loan under Federal court judgment
Is this a consolidated loan
2. After the applicant enters all required fields, he/she will click
(Continue to
Documents) and will be taken to Loan Supporting Documents
Page (See Figure B).
3. Applicant will upload necessary documents and click
(Save).
Applicant can choose to add another loan. To add
another loan, the applicant will click the Add New Loan
button and repeat the steps above.
4. If the applicant wants to edit or remove his/her loan, the
applicant can click the check box to Remove loan at the
bottom of the Loan Details page.
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Steps Cont:
5. If the applicant does not add another loan or edit his/her
loan, he/she will click
(Continue).
Business Rules:
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System shall allow account number to be alpha –numeric
and allow special characters.
System shall not allow “Current Balance As of Date” to be
prior to “Original Date of Loan”.
System shall not allow user to enter a “Current Balance As
of Date” more than 30 days prior to current date.
System shall not allow user to enter a “Current Balance As
of Date” after the present date.
If loan is not consolidated, System shall require that
“Original Date of Loan” be:
No more than 3 months prior to earliest education start
date.
No more than 3 months after latest education end date.
System shall require “Consolidated Loan Dates” to be :
No more than 3 months prior to earliest education start
date.
No more than 3 months after latest education end date.
If loan is consolidated, “Original Date of Loan” must be prior
to all “Original Date of Loan” for all consolidated loans.
If loan is in default/under court judgment “Original Date of
Loan” must be prior to Date of Court Judgment/Date of
Default.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
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System shall require user to submit a Consolidated Loan
Document, if “Yes” to Consolidated Loan.
System shall require user to submit an “Account Statment”
for each loan.
System shall require user to submit a Disbursement Report
for non-Federal loans only.
System shall require user to submit an Aid Summary Report
for Federal loans only.
System shall allow user to continue to next section without
uploading all or any required loan documents. Loan page
status will be “In Progress” until all required documents have
been uploaded for each loan. The applicant will not be able
to submit his/her application until all required loan
documentation has been uploaded.
System should not allow applicant to manually enter a
federal loan if loans have been electronically retrieved via
NSLDS.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 12: Supporting Documents
The Supporting Documents page consists of all documents that an applicant must submit with his/her NCLRP application. The documentation consists of required
documents for NCLRP and NCLRP-NF applications.
Steps:
1. Applicant selects the type of required document he/she will
upload.
2. Applicant selects “Browse” to find the document he/she wishes
to upload.
3. Applicant selects “Upload” when he/she selecs the appropriate
document.
4. Applicant repeats these steps for all of the required documents.
5. Applicant clicks on “Authorization to Release Information” to
download the respective form.
6. Applicant will fill out and upload forms to his/her application.
7. Applicant clicks “Save & Continnue” to proceed.
Business Rules:
System shall display the required supporting documents to
submit application for each applicant
Each uploaded document will be linked for the applicant to view
System shall allow applicant to upload different types of
documents – PDF, jpeg, text, doc
System shall allow applicant to upload document size up to 5
MB
System shall display a required transcript for each school
submitted on Qualified Education Information page
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
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System shall display all loan documents uploaded for
each manually added loan
System shall require the “Existing Service Obligation”
document to be upload if the applicant answered “Yes” to
having an existing service in the Eligibility section
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 13: Self-Certification
The purpose of the Certification page is for the applicant to confirm the statements regarding debarment, suspension, disqualification and related matters. The
applicant also gives authorization to disclose financial information. The applicant will also agree to reading the Application Program Guidance and that all
information in the application is true. The applicant must agree to all certifications in order to submit his/her.
Steps:
1. Applicant reads each certification statement.
2. Applicant checks the box that certifies each statement.
3. Applicant selects
.
Business Rules:
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System shall require the applicant to respond to each
certification question to proceed.
System will clear Self Certification page if the applicant
proceeds to the Review and Submit page but then
navigates to another section on the application to make any
edits
a. The applicant must complete the Self-Certification each
time after editing.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 14: Review & Submit
The Review & Submit page is the last page of the application. The Review & Submit page displays a table with each section and the corresponding section status.
All sections must be in the “Complete” status for the applicant to submit the application. The applicant can select the top navigation menu or a particular section’s link
in the table to view that page.
Steps:
1. Applicant reviews the application and makes any necessary
edits
2. Applicant enters password
3. Applicant selects
.
Business Rules:
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Applicant can view and edit any page of the application by
clicking on the page name before submitting.
a. Applicant will then be required to complete the SelfCertification section again
Applicant must enter in his/her correct password in order to
submit his/her application.
All page statuses except for review and submit must be
complete for applicant to submit his/her application.
System shall not allow application to be submitted after the
application deadline.
System shall update application status to a submitted status
upon submission.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 15: Submitted Page
After the applicant submits his/her NCLRP application, he/she will be directed to the Submitted landing page and the overall application status will change to either
“Submitted” or “Submitted – Ineligible.” If any of the responses on the online application deem an applicant ineligible, the status upon submission will be “Submitted
– Ineligible.” If the responses submitted deem the applicant eligible the application status will be “Submitted.” On the Submitted landing page, the applicant will have
the ability to edit or withdraw his/her application. The applicant will have the ability to edit his/her application until the application deadline. The applicant may
withdraw his/her application up until the applicant receives a Confirmation of Interest (COI), if applicable.
Business Rules:
System shall update the application status to “Submitted-Ineligible”
upon submission if:
Received degree date from education page is in the future
Applicant has an existing BHW service that has an obligation
end date in the future (validated by SSN check)
The Employment Verification (EV) submitted by the site Point
of Contact (POC) indicated that the applicant does not meet
the required work hours per week to be eligible for an award
The EV submitted by the site's POC indicated that the
applicant does not have a current, full, unrestricted, and
unencumbered license
The EV submitted by the site's POC indicated that the
applicants employment start date is after his/her submission
date
System shall disable the
sent Confirmation of Interest (COI)
System shall update applicant status to “In Progress” upon
selecting Edit
System shall disable Edit when application cycle closes
button if/when applicant is
System shall save most recent application status upon cycle close
(Example: If the applicant edits and never re-submits by the application
close date, his/her final status will be “In Progress”)
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules Cont:
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System shall allow applicant to select Undo Withdrawal after
he/she has Withdrawn the application if he/she wish to
resubmit.
System shall link a copy of submitted application in PDF after
application has been submitted. The applicant will able to
view the site POC’s EV responses within this document.
System shall display “Submitted-Ineligible” Landing Page
content if applicant is deemed ineligible upon submission (Edit
and Withdraw functionalities will still be enabled until the
application deadline).
All documents uploaded by the applicant will be linked on the
Submitted Landing Page.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 16: Application Withdraw
An applicant has the option to withdraw his/her application after submission. The applicant may withdraw his/her application up until the applicant receives a COI, if
that is an applicable. The applicant may resubmit the current application by using the Undo Withdrawal button. However, the applicant must resubmit his/her
application by the application deadline to be considered for an award.
Steps:
1. From the Submitted Home Page an applicant will click the
button
2. The applicant will be directed to the “Withdraw Application”
confirmation screen
3. The applicant clicks
and is directed to the
Submitted Home page (see Figure 20)
Note: The applicant will now have a status
“Withdrawn”
of
4. On the Submitted Home page the applicant can undo the
withdraw by clicking
5. If the applicant clicks
directed to the In Progress Landing Page
he/she will be
6. The applicant will click
from In Progress
application and will be directed to the Self Certification Page
7. Applicant will follow steps to complete and submit application.
8. The applicant will read each certification
9. Applicant indicates that he/she agrees by selecting the
checkbox.
10. Applicant selects
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.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Steps Cont:
11. Applicant is directed to the Review and Submit Page
12. Applicant reviews the application.
13. The Applicant enters his/her password
14. Applicant selects
Submitted Home Page.
and is directed to the
Business Rules:
The ability to withdraw an application will be disabled when
the applicant is sent to COI.
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If an applicant wishes to re-submit his/her application
he/she must resubmit by the application deadline.
The system will save the most recent status once the
application closes if applicant selects withdraw.
An applicant may withdraw his/her application if his/her
status is “Submitted” or “Submitted-Ineligible”.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 17: Edit Application
If an applicant would like to edit his/her application after submission, he/she may do so prior to the application deadline. If an applicant edits his/her application, the
applicant must re-submit his/her application by the application deadline. If the applicant does not resubmit his/her application, the applicant will not be considered for
an NCLRP award.
Steps:
1. The applicant clicks Edit Application.
2. The applicant clicks
(below)
or
pop-up
3. The applicant will be directed to the In Progress Landing
Page (see figure 21)
4. The applicant navigates to any section to make the
necessary edits
5. The applicant clicks Save & Continue at the bottom of the
page where edits were made in order to save the edits
6. Once all edits are made and saved the applicant will
navigate to the Self- Certification page
7. Applicant will follow steps to complete and resubmit
application
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Business Rules:
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The applicant will not be able to Edit his/her application
after the application deadline.
An applicant must resubmit his/her application by the
application deadline if he/she want to be considered for
an award.
The applicant will be directed to the In Progress landing
page when selecting Edit.
The applicant’s status will be changed to “In-Progress”
upon selecting Edit.
All business rules apply on each page if the applicant
selects Edit.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 18: Account Settings
The applicant can change his/her password, email and security question on the Account Setting page. In addition, the applicant will be able to see his/her application
ID.
Steps to change password or email:
1. Applicant enters new password or email
2. Applicant confirms new password or email
3. Applicant enters current password
4. Applicant clicks to Change Password or Change Email
5. System displays confirmation that password or email has
been successfully updated
Steps to change security information:
1. Applicant selects Security Question from the dropdown
2. Applicant enters new Security answer
3. Applicant enters current password in the “Current Password”
box
4. Applicant clicks Change Security Information
5. System displays confirmation that security information has
been successfully updated.
Business Rules:
System shall inform user that password/email/security
information is now changed upon selecting Save.
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System shall inform user that he/she must log out and log
back in upon updating password/email/security information.
System will not create account if email exists in a previously
created account.
System will send confirmation to new email if email was
updated.
Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 19: Resolving Issues
Please follow the instructions to resolve any inquiries a NCLRP applicant might have:
1. For Technical Issues:
•
When a technical issue is encountered, e.g. Applicant cannot upload supporting documents, the Call Center should log this issue in JIRA with the
applicant’s contact information and a description of the problem. At this point, the BMISS HyperCare Support Team would define and resolve the issue
as well as notify the Call Center analyst of the resolution.
Logging Issues: When logging issues in JIRA
– Log issues as “CC>NCLRP Online App > Eligibility Page”
• CC refers to call center
• Whichever page the issue is found on please indicate it after NCLRP Online App
• If the issue occurs on the General Information page please log the issue as “CC>NCLRP Online App> General Info Page”
– Attach a screenshot to the issue (if applicable)
• Please do not include a screen shot of the whoops error message
• Have the applicant take a screen shot of the page the problem was found on and attach that to the bug
– Include the following details in the Description section:
• Applicant information: Full name, last four of SSN, username, phone number, applicant id, application id
• The exact Online Application screen the applicant was on when the issue occurred
• The Web Browser the applicant was using
• The frequency of the issue
• Detailed description on how to reproduce the issue
• The time and date this issue occurred
– Include the priority and severity of the issue
2. For Program Related Issues:
•
If an applicant has a program question, the Call Center will try to answer the problem by referring to the Application and Program Guidance. If the Call
Center is unable to answer the question then he/she must triage the question to the NURSE Corps Loan Repayment Program.
Online Application Program Related Issues Contact: To escalate questions about the NCLRP application, please submit inquires to the following email:
nursecorpslrpsupport@hrsa.gov.
Capturing Applicant Information:The following applicant information should be captured and as much detail of the issue as possible:
– First and Last Name
– Email Address used to log into the application
– Last four digits of SSN
– Section of online application the user was on when he/she encountered the problem
– Detailed summary of the problem
– Supporting Document (If applicable)
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Bureau of Health Workforce
NURSE Corps LRP Online Application User Guide
Section 20: Resolving Issue Flow Chart
Start
Applicant
encounters issue
with NELRP
Application
Applicant reaches
out to Call Center
Can Call Center
resolve issue?
No
Call Center
determines if the
inquiry is a
technical issue or
program related
issue
Is issue Technical or
Program Related?
Program Issue
Call Center
Analyst
communicates
with NELRP to
resolve the issue
Yes
Technical issue
End
Call center logs
detailed
description of the
issue in TTPro
NELRP Analyst
resolves the
applicants issue
BMISS HyperCare
support addresses
the issue
NELRP Analyst
contacts the Call
Center Analyst
and notifies them
of the resolution
BMISS HyperCare
will report the
resolution of the
issue via TTPro
Call Center
Analyst
communicates the
resolution to the
applicant
Call Center
Analyst
communicates the
resolution to the
applicant
PROPERTY OF HRSA | BHW
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End
| File Type | application/pdf |
| File Title | APC User Guide |
| Author | Josh Reitnauer |
| File Modified | 2018-05-31 |
| File Created | 2018-05-31 |