Collection of Customer Service, Demographic and Smoking/Tobacco Use Information from NCI's Contact Center, Cancer Information Service (CIS) Clients (NCI)

ICR 201807-0925-001

OMB: 0925-0208

Federal Form Document

Forms and Documents
ICR Details
0925-0208 201807-0925-001
Active 201512-0925-003
HHS/NIH
Collection of Customer Service, Demographic and Smoking/Tobacco Use Information from NCI's Contact Center, Cancer Information Service (CIS) Clients (NCI)
Revision of a currently approved collection   No
Regular
Approved without change 11/09/2018
Retrieve Notice of Action (NOA) 08/14/2018
  Inventory as of this Action Requested Previously Approved
11/30/2021 36 Months From Approved 04/30/2019
58,452 0 127,726
1,865 0 3,387
0 0 0

This is an information collection request for a revision for three years. NCI’s Contact Center, The Cancer Information Service (CIS), currently collects demographic, customer service and smoking cessation information from clients contacting CIS by telephone, email and through LiveHelp (an online instant messaging service). Information is collected in order to properly plan, implement, and evaluate cancer education efforts and to provide smoking cessation services tailored to the individual client’s needs. Since its inception in 1976, the CIS has handled more than 12 million calls from the public. The potential universe of Cancer Information Service (CIS) clients almost 252 million respondents based on the U.S. Census estimate for 2017 of adults estimated to be 18 years and older.

US Code: 42 USC 412 (285a-1) Name of Law: Public Health Service Act
   US Code: 42 USC 410 Name of Law: Public Health Service Act
  
None

Not associated with rulemaking

  83 FR 22275 05/14/2018
83 FR 35668 07/27/2018
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 58,452 127,726 0 -69,274 0 0
Annual Time Burden (Hours) 1,865 3,387 0 -1,522 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
There are a few adjustments to this information collection. Overall, it is estimated there will be a marked decrease in burden, primarily due to the changing landscape of NCI communications practices.

$129,280
No
    Yes
    Yes
No
No
No
Uncollected
Tawanda Abdelmouti 240 276-5530 ta401@nih.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/14/2018


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