AVIATOR Customer Satisfaction Survey

ICR 201806-2120-007

OMB: 2120-0699

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement B
2018-06-27
Supporting Statement A
2018-06-27
IC Document Collections
ICR Details
2120-0699 201806-2120-007
Active 201411-2120-007
DOT/FAA
AVIATOR Customer Satisfaction Survey
Extension without change of a currently approved collection   No
Regular
Approved without change 10/25/2018
Retrieve Notice of Action (NOA) 06/28/2018
  Inventory as of this Action Requested Previously Approved
10/31/2021 36 Months From Approved 10/31/2018
1,645 0 39,300
82 0 4,585
0 0 0

AVIATOR is the FAA’s job application system. It supports Human Resources in creating vacancy announcements, collecting applications. Each time an applicant applies, the system provides the applicant a link to voluntarily complete a survey regarding his/her experience in using AVIATOR in applying to FAA job announcements. The survey results are reviewed each week during a meeting with the AVIATOR programmers and system owners. The results are used to make enhancements to the system to improve/enhance AVIATOR application process. Results are not shared with the general public.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  83 FR 13808 03/30/2018
83 FR 29601 06/25/2018
No

1
IC Title Form No. Form Name
AVIATOR Customer Satisfaction Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,645 39,300 0 0 -37,655 0
Annual Time Burden (Hours) 82 4,585 0 0 -4,503 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The decrease in burden from 7 minutes to 3 minutes is due to improvements to how the questions were presented to the respondents. For example, the prior survey used more text boxes that required the respondent to type out a phrase or a sentence, whereas the current method uses more radio buttons which present choices for the respondent to choose from. Additionally, in general, technology has improved on personal computers, such as bandwidth and faster computer processors. The previous burden and respondent figures were based on estimates. This submission has been updated based on actuals from 2017.

$3,256
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Alpha Woodson-Smith 202 267-6051

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/28/2018


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