Form Unnumbered Annual Private Sector Survey

OPSCU Customer Experience
“Use” Survey Question
Question

Identified Theme

On a scale of 0-10 with added free text boxes
I value the relationship I have with the FBI

Relationship value

The FBI’s private sector program delivers products and services that meet my needs

Quality of products/Quality of information shared/Operational use of Bureau information

The products and services the FBI’s private sector program provides help mitigate risk in my company/organization

Quality of information shared/Operational use of Bureau information

I make it a priority to engage with the FBI

Level of personal participation/engagement

I consider DSAC/InfraGard/Field Office events a good use of my time

Program satisfaction/Level of personal participation/engagement

I feel satisfied with the amount of communication I receive from my private sector coordinator

Satisfaction with level of engagement and communication from the Bureau

The FBI does not understand what I need from them

Program satisfaction

The FBI provides vital information I can’t receive elsewhere

Operational use of Bureau information/Program satisfaction/Relationship Value

My private sector coordinator always responds to me in a reasonable amount of time

Responsiveness

I engage with my private sector coordinator often

Level of personal participation/engagement

I believe the FBI has my company’s best interest in mind

Trust

(TEXT) What would you like to see more of from the private sector program?

Satisfaction with level of engagement and communication from the Bureau

(TEXT) Any additional areas of improvement for the private sector program?

Satisfaction with level of engagement and communication from the Bureau

FBI | Office of Private Sector

Customer Experience Approach

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